Mark Kia
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Customer Reviews of Mark Kia
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Disgusting sales experience
by JasonC33 on 02/25/2016This has to be the single slimiest and most disgusting experience I've had with a used car salesman. They were essentially trying to commit highway robbery. I was looking at a used car listed on their website for ~$18k. Test drove it,… enjoyed it, wanted to discuss buying it. Right off the bat there were ~$1700 of extras that were essentially required but not part of the list price. We were able to negotiate those off, so sitting at just the list price of $18k. We then looked at financing and monthly payments since that price was (decently) agreeable. Negotiations and haggling didn't go as smoothly as I had hoped and I was generally uncomfortable about something during the process so we left the dealership with no deal. Then I got home and did the math and frankly - I'm absolutely pissed. My rough napkin math puts that agreed price at around ~$20k after tax and title. I was planning on putting down a down payment of ~$7000. At supposedly somewhere between 0-4% interest rate, they were quoting me a loan of $300 a month (relatively agreeable imo)... over 60 months. Again maybe my napkin math here is rusty... but that equals out to $18k. And again my down payment was going to be $7000. TL:DR - They were trying to peddle me a car we potentially agreed at $18k before tax and title - for $25k after tax and title. Tax and title will add a couple grand sure, but not a $7000 difference. So either they were lying through their teeth about that interest rate, or they were trying to tack on several thousand extra dollars hoping I wouldn't notice and I'm wagering it's the latter. Stay far away from Mark Kia, and if you really have to shop here - Please have a calculator handy and do the math then and there or they will rob you blind.No complaints
by dakrygier on 02/14/2016I have had my '06 Sedona serviced at Mark Kia almost exclusively within it's warranty period. 100k miles go by pretty quick. I have had brakes, radio, tranny, and general service work done. It has always been quick, friendly, accurately… quoted, and when necessary, I got a free rental if the service required a few days. Mark Kia is a reputable dealer in my book.Thank you for your review! We appreciate you continuing to be a loyal customer at Mark Kia!
9 yrs of service
by dakrygier on 02/14/2016Bought a NEW '06 Sedona in Jan '07. First ever new vehicle. Radio was wonky w/in 2 months. They wouldn't replace it with new, but after 3 refurbs, never had another issue till it died this year. Got the loyalty card when I bought the van,… and oil changes have been $10 ever since. All service has been exceptional, even though parts aren't inexpensive, and I have always been treated with respect and honesty. Love these guys. Even bought Starbucks gift cards for all the service techs one year. Keep it up guys...Thank you! It's wonderful to hear you have continued to have a positive experience with our service department! Please let us know if you need anything else!
Mark Kia- BEST Experience in 25 years
by azbars on 09/24/2015I have been to every Kia Dealer in the Phoenix area since the end of May. BUY yours HERE from salesman Uncle Abdul and Manager Jack Belsanti. NO nonsense, just tight honest information, and great upfront info on vehicles and pricing. They… knew I was serious about buying a new Forte and I knew they were serious about selling one. I have a possible small problem with a tint on a window, and will write another review either way if it needs to be addressed. The finance guy Chad was great in getting the deal DONE, without trying to up the price with unwanted "add ons" . I've been a car salesmane here, have bought 20 cars here, and these guys are GOOD- period.On behalf us all of us at Mark Kia, I would like to thank you for sharing this great review about our dealership! We are thrilled that you enjoyed your experience withUncle Abdul, Jack Belsanti and Chad. We will be sharing your feedback with our team. Enjoy your new vehicle and please come visit us again soon!
Avoid at all costs!!!
by principal3 on 09/08/2015I am 55 years old, highly educated, and established. Never in my life have I dealt with a more vile group of of car dealing thugs. What started out as an effort to purchase a used car, with 140,000 plus miles with a listed price of $3280,… turned into a $6700 sham. They claimed "upgrades." I said, "upgrades to a 16 year old car, with over 140,000 miles?" That ended that discussion! I moved on. The management team at Mark Kia is guilty of ethics violations that rival Wall Street Bankers. DO NOT Deal with Mark Kia! You will get burned!We apologize for your negative experience. At Mark Kia we are committed to fair, honest pricing. Its unfortunate that there was miscommunication and you were unhappy after pricing was discussed. We value our customers and truly appreciate the time to share your opinions. Please contact us at your earliest convenience so we may fully understand your grievances and work to change your opinion of our dealership. Again, thank you for taking the time to write this review. We look forward to hearing from you. Josh Spencer General Manager 480-425-5330
Buyer beware
by Brittneygelvin on 08/10/2015My experience at Mark Kia, a buyer beware. I am a 28 year old with not great credit. Granted I've been working on it. Bought a car on my own, 2 years ago and got a horrible deal. That's what you get when your credit score is 498 and have… no concept of credit. I got a 2007 Honda civic. I've paid my car payment on time for 30 payments, credit score went up 75 points, yay me! So let's skip ahead to the present. Found a car online at Mark Kia, a 2015 soul+ but you know the negative equity in my car wasn't helping so let's bump it down to the base model. Good great, a low payment let's go make a deal. I brought my mother in with me to cosign, we gave them a the information they needed Saturday. I explained there is no way I can go over 400 dollars a month. They came back with 470, we gathered up our things,the general manager came out and said wait ladies let me see what I can do. We waited. He said you will pay 400 a month. Great! We preceded to wait, our salesman set up my first oil change and helped me program my phone into the Bluetooth system in the car. We waited,we cleaned out my civic...then they came back and said sorry but it's going to be 470 a month. Seriously? Then a lovely finance man came out and said if you can put down an additional 500 on top of the original 1,000 down I can do 425. We said fine we'll do that. Fast forward an hour and they said oh well the banks are closed now so we'll have to wait until Monday. We were so fed up that we walked out. That evening I get an email from the salesman saying, we will do $430. I slept on it. Decided in the morning, I want this car I will do it. I talked to the salesman AND the finance department before we made the 45 minute trek back to scottsdale and they ASSURED me, done deal come sign and go home in your brand new car! So we go. We sit. We get told our proof of income is not suitable, but it was on Saturday. So all I have to say is this dealership is full of [non-permissible content removed]. And they can go stick it [non-permissible content removed], a place like Ireland.Great deal and Service
by dvaz147 on 05/06/2015Purchased a 2015 Kia Forte, and I was very satisfied with the agreement on the deal and their friendly staff! Shane and Janice were able to assist me with my questions and concerns! Would definitely recommend to my friends and family!Great buy! Awesome staff!
by josh63515 on 04/25/2015I just traded my 13 soul base model for a new 15 soul + very smooth ride more quieter inside the car, bigger engine, a yr maintenance included, and to top it off great financing thank you Edric and Janice :-)Expectations Are Everything
by Nichole9099 on 04/22/2015It is always interesting to me when I read negative reviews about a business I have had good experiences with, or as is the case with Mark Kia, have been exclusively purchasing my cars from for the last nine years. Car buying can be a… difficult and tricky process. If you are concerned about being "duped," educate yourself before walking in the door. I always knew walking in, what I owed on my trade-in, what my credit score was and what I had available to put down. Those are non-negotiables. Armed with that information, it is difficult to be disappointed or to get offered a finance rate you do not deserve. Ultimately, it is your job to prepare yourself for the car buying process. I continue returning to Mark Kia (I just bought my 5th vehicle from them, although I have gone to other dealers to shop and consider purchasing from), because they go so far above my expectations for every level of the process. They explained every piece of my financial paperwork, the legal notifications, the service requirements, etc. There are also so many separate people Involved in the process, that you truly end up Leaving feeling like your satisfaction and happiness were paramount. Great experience that I would highly recommend to anyone in the market for a new or used vehicle.Mark Kia Woes
by thejudephx on 03/12/2015Mark Kia Woes On 2/20, around 7am, I was on USAA.com looking up used cars in my area. I came across a 2014 Chevrolet Spark LS Auto Hatchback (VIN: KL8CB6S97EC561235) priced at $9,893, not counting the additional $300 off I would get as a… USAA member. I researched this model; found that it would work fine for what I needed. I then researched Mark Kia, and was worried by the mixed reviews on Face Book, Yelp, and Cars.com; it was either 5 star wonder or 1-star blunder. However, Mark Kia does have a high rating on Cars.com, DealerRater, and Google+. At first my wife & I were going to wait until the coming weekend to go to Mark Kia, we later decided to go that evening. After waking up from sleeping during the day, I work 3rd shift, I printed out my pricing certificate from USAA.com, Bryce Young was listed as the point of contact, and our $25 Target gift card voucher for a test drive, and then my wife & I were on our way. Along the way to Mark Kia, at 5:29pm, Bryce Young called me on my cell. He had been emailing back and forth with my wife regarding the Chevy Spark and wanted to make sure we had a shared interest in the vehicle and were not two different people. We arrived around 5:50pm, walked in, spoke to Bryce, and took the Chevy Spark for a test drive. Prior to the test drive it was made known to us that the Chevy Spark had not gone through the multi-point inspection by a Mark Kia technician (unsure how many points, but over 100 for sure). During the test drive the airbag light was on and the message center displayed a Code 95, the Code95 being related to the airbag system. After returning to Mark Kia my wife and I briefly discussed purchasing the Chevy Spark, we decided to go for it. At some point Mike, the dealership manager, came over with the Carfax. The Chevy Spark has a salvage title due to having been stolen off of a dealership lot between the two known owners, though it had not been reported to have been in an accident of any kind. Mike reduced the price of the Chevy Spark to $8,000. After another brief discussion between my wife and me we decided we still wanted this vehicle. Due to the salvage title we were limited to our financing options, Navy Federal and USAA would not finance the Chevy Spark unless the title was changed from a salvage one to a regular one; this would not be possible. With limited options Bryce Young took our information to the finance department and we were approved for $13,000+ (included license, fees, & taxes) at 8.99% for 60 months, with $1,000 down. Our Dodge Caravan is currently financed at 3.4% for 72 months. Papers were signed, hands were shaken, and Bryce told us he would get the Chevy Spark in first thing Monday morning (2/23) to go through the multi-point inspection so that we can take it home. On Monday (2/23), at 4:53pm, I emailed Bryce to see if my Chevy Spark was ready, no response from Bryce. On Tuesday (2/24), at 8:09am, I responded to an email from Bryce that was sent on 2/23 at 1:57pm. It appeared to be an auto-generated email checking in on me, seeing if there was anything he could do to make sure I was 100% confident in referring him to family and friends. I responded to him, admitting I had missed that email. Later that day (2/24), at 3:59pm, Bryce responded to me saying he had been with customers all day and that the inspection should be done by tomorrow morning (Wednesday, 2/25); I did not view this email until after 4:39pm. On Monday (2/23), at 3:26pm, I had called [Phone number removed] and left a message for Bryce to call me back. At 3:35pm I received a call from that same number, though the call disconnected after 3 seconds. At 4:23pm I called that number once more and left a message on Bryces voicemail. On Wednesday (2/25) morning I boarded a city bus at Thomas rd. & I-17, traveled a total of 90 minutes with 1 transfer, to arrive at Mark Kia just as the sales floor was opening. Bryce was not in yet, but Mike was. Mike sat me down in his office and proceeded to tell me that the Chevy Spark did not have any airbags; apparently when the vehicle was stolen off of a dealership lot the airbags were stripped; this would explain the error 95 code that was observed during the test drive. Mike further stated that we (I assume either himself and/or Bryce) had been trying to contact me yesterday (2/24) regarding this. I showed Mike my emails, phone logs, and visual voicemail to show no such contact regarding the airbags. Mike said his general manger would be in later today and would see about installing new airbags at no cost to me. Currently there were no loaners available for me to use to get home, but Mike assure me that as soon as one became available he would have it dropped off at my house, in the meantime a service tech gave me a ride home. At 7:32pm, several hours after I had woken up and no contact from anyone at Mark Kia, I called [Phone number removed], spoke with Bryce, he said he was going to get with Mike and would call me back. At 8:11pm, having not heard back from Bryce, I called [Phone number removed] again and asked for Mike. Mike was in a meeting with Bryce but the gal who answered said that either Mike or Bryce would call me back. At 8:36pm, I received a call from a Jake/Jacob; they could not sell me the Chevy Spark due to the absence of airbags. I requested my down payment back, I was asked if they could help me look for another car, I declined and requested to be refunded my down payment again. I was told it would be refunded, and the refund would be processed in the morning (2/26). At 8:39pm and 8:40pm I had missed two calls from Mark Kia, I was one the phone with my wife, their 3rd call at 8:40pm I was able to answer. They confirmed my CCV code on my card and processed the transaction, at 8:43pm I received a receipt for the refund via email. On 2/26, at 8:20am, I received a call from the bank that mark Kia used to finance the Chevy Spark under a salvaged title. I informed them that the sale did not go through due to the absence of airbags. On 2/27 the refund finally posted to my account. That same day, my wife and I went to Bill Luke in the evening, purchased a 2013 Chevrolet Sonic with 20k miles, and I was able to drive off with it that night. On 3/2, in the mail I received a card from Mark Kia. Within it was not my $25 Target gift card, but a reloadable Visa card that Mark Kia loads when there is a successful referral. Where did Mark Kia fail? They bought a vehicle at auction, either unaware or ignoring the fact it had a salvaged title They put said vehicle up for sale without it going through their multi-point inspection They did not print a Carfax until just before the paperwork was being started They did not complete the mutli-point inspection for at least four days after the sale They said they tried to contact me about the absence of airbags, yet they clearly did not despite having successfully contact me before this They took over 11 hours to get back to me that they could not sell me the vehicle due to the absence of airbags As of 3/6 I have yet to receive my $25 Target gift card for the test drive The above have been posted to the following sites: Mark Kias Facebook page Google reviews Yelp Cars.com Kudzu DealerRater Edmunds MyDealerReportTerrible service
by Hawks12 on 10/19/2014I had 6 encounters with this service department - bought new gas cap, parts and multiple service visits and they could not fix a simple check engine light problem. Very frustrating and incompetent.Lower Standards Exceptable Here
by HilaryBea on 07/10/2014On 6/25/2014, I contacted via email/internet, a car dealership about a 2006 Saturn VUE that I found. I was called very quickly about this car. I called my credit union about this car and got preapproved for financing. I received an email… confirming a price on the car of $4,652.00. I sent a text to the salesperson letting him know that I would be coming to the dealership on Thursday, 6/26/2014 by 9:00 AM. I was ready to make a deal and get a new-to-me car. When I got to the dealership, I was quickly greeted and sat at a sales desk. The salesperson then started pulling up other vehicles for me to look at. When I told him I really wanted to see the VUE, he went to look for it. I sat with my 11 year old son in a car dealership for over 45 minutes waiting for my salesperson to find a car. But hey! The World Cup was on and the sales staff seemed very interested in the game. I was feeling forgotten about so I was getting ready to just leave. When that happened, he finally shows back up, but without the vehicle. He had a different vehicle; one that was $8,992.00. He lets me know that he cant find the VUE. He said it looks like it was sent to auction. I wait another 20 minutes while he tries to continue to find the car. I decide, fine, let me look at the car hes brought. This car a 2006 Sorrento has just been traded in. By just traded in, I mean it was dirty. Rearview mirror is broken, not even attached to the windshield. It hasn't been washed, hasn't gone through inspection, and hasnt even been detailed. I can still look past this. I can see the potential in this car. He asks if I have a car that I was looking to trade in. I do, or should say I did. So he looks it over. He then asks me for the keys to my car. I gave them to him thinking that someone from service was going to look over my car and see what its trade in value would be. That isnt what he did. He gave my car keys to the sales manager so that the sales manager could test drive my car. Why? Because the sales manager was interested in my car. For himself. For his own personal use. So, someone from the dealership test drove my car, without my permission. How do I know this? Because when I got back into my car, it was parked differently and in a different position. I dont recall giving them permission to drive my car. But the sales manager was really interested in my car, so I guess that is okay. Except it isnt. By a long shot. He comes back to me with a printed out sheet with the Sorrento information on it. I asked him for a breakdown of the fees, taxes, etc. He writes in black Sharpie $8,992.00 *Internet Special* plus $895.00 inspection fee, trade in allowance of $300.00. To me, this is not a breakdown. When I asked him for the breakdown of fees, any warranty information, taxes, license, etc., I was given on the back of the Sharpie page, handwritten the following: $9,887.00 - $300.00 + $2,000.00 (service contract) + $500.00 GAP + $174.75 Plates + $498.00 doc fee + $762.17 Tax giving me a grand total of $13,521.92 to finance. Please remember that I came in looking at a car for $4,652.00. If I could put a picture of this on here, I would. I take all of this information with me so that I can look it over, run my budget and see if I can afford this car that Im not really interested in. I let the salesperson know on 6/28/2014 via text that I am just going to keep looking for something because it really isnt something that I want. I get a call from a sales manager, Jacob. Jacob is the quintessential used car salesperson stereotype. He blames me for the abysmal customer service that I received the day before. He tells me that the car could have been sold 30 minutes before I got there. The website is under construction. And then says to me, It sounds like you just needed someone to vent to. Jacob, if youre reading this, youre a [non-permissible content removed]. I wasnt serviced by your car dealership yesterday. I was almost taken advantage of. I was almost screwed over because your salesperson wanted a bigger commission. How dare you. I work very hard for my money too. When your paycheck is reflecting how well you service your customer, Im guessing that yours is terrible because you know nothing of customer service. As a side note, the 2006 Saturn VUE that I went in there to look at, VIN Number: 5GZCZ33D76S814824 and Stock Number: SP3317 is still on their website. It is still showing as available for sale at the dealership as if 6/27/2014 at 8:37 PM Arizona Time. But it now has a price of $4,583.00. I dont know how this is possible since I was told that it was sent to auction and the website is under construction. The care is blue, so maybe it is a Tardis. Who knows? It must be a magic VUE. **Update: As of 7/10/2014 8:22 AM Arizona time, this car is still available for sale. It is now priced at $4,494.00. it must not have done well at auction.** On Saturday 6/28/2014, I get an email from Jack B. It is a form email but I thought, Why not share with the Mark Kias Sales Manager my crap-tastic experience? I let him know to read my review of his dealership (and have since put this review everywhere I can) and basically shame on him for not servicing his customers and not holding his sales staff to a higher standard. He emailed me back letting me know that he was embarrassed and would be having a meeting with all those involved about expectations. I hope he had that meeting. I have this review on their Facebook page to which I got a comment from an Amy B. Anytime you trade in a vehicle a manager will drive your vehicle just as you drive theirs.. Funny how thats all Amy got out of my review. Its also crazy funny how Amys maiden name or other last name is B. I did end up finding the car I wanted. I dealt with Bruce of Four Seasons Motor Company. This place is great. Customer service there was great. I caught Bruce at the end of another transaction and he found me the car I called about and it didnt take him 45 minutes to do so. I looked it over and it was exactly what Ive been looking for. He didnt try to get me to look at more expensive cars. There were some there too. He took my car in trade and guess what? He didnt drive it either. Huh, I guess Amy is wrong. To sum up, my experience with Mark Kia of Scottsdale: Service was very bad, dreadful, awful, terrible, frightful, atrocious, disgraceful, deplorable, shameful, hopeless, lamentable, rotten crummy, appalling, pathetic, pitiful, woeful, useless, lousy, dire (pick your adjective and insert here). I will forever be telling ANYONE that I know to never go Mark Kia of Scottsdale or Mark Mitsubishi of Scottsdale. If I hadnt been careful, I would have gotten taken advantage of. Thank you so much for wasting almost three hours of my life and precious time as well as three hours of your time and God willing and the creek dont rise, countless possible sales. If you service your customer, you will have one for life. Congrats on your epic fail. How do you say, "Bait and switch?!?!?!" This is how, Mark Kia? Mark Kia! Just like their commercials.Avoid at all costs
by marissahill on 06/26/2014Salespeople would not show me cars in my price range. Very condescending staff members. We did not go on a busy day yet they kept us there for hours, running back and forth and bringing people in to repeat the same things to us. Said they… were running specials but would not actually tell us what specials were. I tried to leave but they kept talking to me so I had to just get up and walk out for them to stop. After that they called me every single day and left a voicemail until I finally answered and told them to stop calling.Do not buy from Mark Kia
by tlbacardi on 06/17/2014Was looking for a vehicle that was large enough and reliable for family road trips. Purchased a used SUV from this dealer. Everything seemed good at first about the deal and the wife really wanted the vehicle they had. I was not allowed to… have the "no hassle price" listed on the website and was threatened that if I didn't buy the vehicle for $1000 more than the price said that he had another buyer for it already. They will try to get you to pay for reconditioning and repairs for the vehicle even though it should have been taken care of already. Everything about this deal said not to do it, but since the vehicle was exactly what we were looking for we went through with it. The finance department was watching a football game during the signing, completely unprofessional. Upon receipt of our vehicle, they let us know that a lot attendant accidentally backed the car into something which ruined the bumper. They did replace it, but again, it was another sign to back out of the deal. Also, they would not let me take the car to an independent mechanic for a used car inspection (another sign that I should have backed out of the deal). Since the car was to be reconditioned for sale, I would have assumed they would have replaced the pressing issues it needed. The front brake rotors were warped, , the alignment was pulling hard to the left, and the vehicle needed all 4 tires. They never did replace the rotors because they claimed that was normal. They replaced 2 tires, but said the other 2 didn't need replacing even though they were right at the point of needing replacement. After driving the car home, there was horrible vibration. Found that the wheels/tires were not balanced properly (tons of weights on the wheels), I had Discount Tire correct this at my cost since Mark Kia could not get this right. I had also initially made a comment that the car was poorly cleaned up before being turned over to me. They asked if they wanted me to have them clean it again, and I declined. They went ahead and cleaned it anyways and threw away my personal belongings, I couldn't believe it. They have a third-party company clean their vehicles and could not get my stuff back since it was thrown away. Brought the car back again because they did not take care of the warped rotors, so they replaced the front brake pads instead of looking at the problem. They did however attempt to correct the alignment of the suspension, and it was set properly. The tires are most likely the culprit for the vehicle pulling to one side (again should have been replaced at time of sale). We left the vehicle with them for a third time for brake issues, they replaced the rear brake pads which again is not related to the front rotors being warped. The rear pads were installed incorrectly. I had also asked for a list of items they performed before it was sold to me, but I have yet to receive it, not even sure if the oil was changed when they sold it to me. They also couldn't tell me which air filter was changed (cabin or air?). After dropping the vehicle off with them so many times and the dealer avoiding the issue, I couldn't afford to take any more time off of work for them to not address the issue. I would not recommend anyone purchasing a vehicle from this company, let alone letting them service your vehicle when they couldn't correct an issue as important as brakes or as simple as properly balancing tires. 5 months into my vehicle ownership and less than 6,000 miles my engine has failed. They had someone call me to "feel out my attitude" and I haven't heard back from them since. You can see some of the other reviews here about the incompetent and incapable service department. Also the fact that they advertise a low price for their used vehicles and then try to get you to pay for the repairs so the car is road-worthy is a joke. I failed to see the signs and can only hope everyone who sees this takes this review seriously and save your time and money and buy from a reputable dealer who isn't Mark Kia and Mark Mitsubishi.Car Dealers are People too!
by unit42 on 11/04/2010I don't know what all the fuss is about ? I bought my Kia Forte at Mark Kia and I had no issues what so ever. I delt with Nick aka "the Squirrel" and he was great. It was the most painless car buying experience I have ever had. Thank you… Mark Kia and Thank you Squirrel for selling me a great car at a great price.They don't stick to their word and guilt you into giving them a good rating
by kirbygw16 on 09/16/2010Personally, I had a bad experience at this dealership. I spent over 5 1/2 hrs to get a car. Once I did get the car, they didn't have the Key Fob's(The remotes) so I had to go back a week later and wait for them to program them to the car.… The car I bought didn't have the Standard Options that should have been standard. They wanted me to pay more to install the Standard Options. The Check Engine light came on within the first 500 miles.Worst car buying experience, ever!!
by frustrated79 on 07/15/2013updated 04/26/2025In April 2013, I went to this dealership to look for a deal on a new Kia Optima. my lease on my Toyota Camry was about to expire, so I was looking to lease a new Kia Optima. Prior to going to this dealership, I had had some contact with a… frontline member of their sales staff, who was very courteous and helpful. Upon arriving at the dealership I made contact with the salesman that I had communicated before, as well as another sales rep. I told them that I was looking to trade in my Camry for a new lease on a Kia Optima. My Camry was in excellent condition with very low miles and an overall rating of 9 out of 10. They told me that I would be able to get a good deal with that kind of trade in, and I was pretty excited about the prospects of getting into a new Kia Optima. Fast forward to where we agreed on a price and I was getting ready to sign the documents in the finance Department. Only at that point was I told that It wasn,t really a trade in, therefore I was responsible for returning my Camry to Toyota. I was astonished to hear that!. By this time all my personal belongings were already transferred from my Camry to the new Kia Optima. It is now 8 pm, so I decided to follow through with the process, even though I was very frustrated. Also, prior to signing the documents, I was told that my first payment would be due in forty five(45) days. In first week of May I received a call from Kia motor Finance informing me that I was late with my first payment. I told them that that was impossible since it wasn,t yet 45 days. Upon further review of the lease contract, I discovered that they actually told me one thing, then wrote a different thing in the contract. I have since contacted the dealership for an explanation, and I have yet to receive a plausible response. My last contact was with one of the finance representative, who told me that he would give my phone number to the manager and have him call me. It has now been over five (5) weeks and I have not heard a word from the manager, or anyone else! This was indeed my worst car buying experience. In my opinion, based on my recent experience, this dealership is guilty of deceptive sales practices; Yes, they will tell you anything to do a deal.Work car buying experience ever
by bvermilion on 08/17/2012updated 04/26/2025You had better bring your accountant and lawyer with you to check the paperwork because these people are smooth-talking and by the time you get home it won't be what you expected. Be very careful that you understand 100% of the paperwork.… Remember, NET trade-in is amount they are giving you for your car. If you have a amount to be paid off this needs to be subtracted from the NET amount to get the amount that will actually be applied towards your new car, not the NET amount. The way they use NET is backwards it seems to me. They seem to have Gross and Net mixed up. Also, if you trade in a vehicle (DON'T) they will give you an insulting amount for your car. For example, maybe 40 percent lower than what KBB says the TRADE-IN (not private sale) should be. I even used TrueCar.com to guarantee the price thinking that would help. It would have if I didn't do the trade in. They were dazzled me with their non-intuitive lingo and tax return like financial paperwork. I can explain the financials in 10 lines, they take 3-4 pages of letter sized paper to describe it just so there is no way you can figure it out while you sit there signing paper after paper. After all this, I asked them to give me my trade-in back and they flat refused. They said they wanted me to be happy, but that is lie in my opinion. I asked them, if they would through in the extended warranty, but they wouldn't. They did take a $150 off though. The only problem is why in the world would I ever want to give them one more cent or ever see that dealership again. They are friendly as can be until they don't get their way. I can't stress enough, make sure you UNDERSTAND EVERYTHING. Come back the next day if you have to.Mark Kia Optima is Optimal
by kiabthe1 on 08/11/2011updated 04/26/2025I bought my beloved Kia Optima from this location and it was the best sales experience I've ever had smooth sailing all the way through. They key is though the few times I had to have it serviced, the service department was knowledgeable… friendly and honest. In my opinion those are the three most important things when it comes to the people maintaining your vehicle. The things that really matter and Mark Kia has them all! Would highly recommend this dealership for all your needs if you really want to be taken care of, not advantage of. Thank you to all the staff your the best. see you soon.I had great service from Mark Kia
by steveg231 on 12/12/2010updated 04/26/2025I felt comfortable with the entire process at Mark Kia, great price and great trade in value. This is my 2nd Kia from Mark Kia and will continue to buy and recommend this dealer. I get over 35 MPG on my Rio.concerned consumer
by concerned22 on 08/04/2011updated 04/26/2025Thank goodness we live in the information era. This has to be the worst car buying experience I have ever had. They did not return phone calls, they took hours to answer questions, they lied about having a car just to get me to come in,… they lied about the price, they lied, they lied, they lied. Never buy a car from this dealership!!! BEWARE
About our dealership
Jason, Thank you for your review on several review sites about your recent experience at our dealership. It's unfortunate that there was miscommunication and you were unhappy after pricing was discussed. We value our customers and truly appreciate the time to share your opinions. One of our managers will be reaching out to you to discuss your issues in more detail. Thank you.
by shelbys on 03/03/2016