Customer Reviews of Right Honda
Review type:
Sales Without Haggling and/or Regret
Almost Comically Dishonest
by Peter on 12/20/2024updated 12/26/2024I hope this dealership was filming a prank show on the day we visited. Otherwise, these folks are morally bankrupt. They told lie after lie, and the manager on duty, Sam, was completely unapologetic when I showed him how the numbers he… guaranteed me were completely different from the price he was trying to get me to sign on. The good news, Sam will have no idea who I am, because I am incredibly confident that he uses these tactics with all of his customers. Avoid this place.Peter, we sincerely apologize for the experience you had with our staff. Please contact us so we can learn from this experience and do better. customercare@righthonda.com
The WORST customer service experience!!
by Laura on 11/11/2024I received the worst customer service experience while purchasing a car at Right Honda. Do NOT purchase car from this dealership. I would never recommend purchasing a car from Right Honda. I worked with Chance Lamont he did not know how… many buttons worked in the car and responded to my questions with “I don’t know” and didn’t bother to find out the answer for me. I asked about when the last oil change was done on the car Chance didn’t know and when I asked for documentation of it he didn’t provide it. Chance tricked me into paying a higher list price and sales tax to get more for my trade in. I paid $33,673 total and the car was originally listed for $31,888. There were 2 chips in the windshield that he didn’t tell me about before we talked numbers. He didn’t explain to me about the warranties on the car I had to bring it up. I tried to ask him questions about the car and he completely ignored me, turned his back from me, and walked away. I asked him about the contact information for roadside assistance once again he didn’t know their number and laughed in my face and told me to Google it. Chance said he “had a dinner to get to” and left me in the lot to drive off with the car I was so disrespected with many of my questions unanswered. I was also offered a package to tint the windows and coat the leather seats. I explicitly said I didn’t want that package. As I was in the finance office I discovered the windows were tinted and a coat was put on the seats and the list price was more than it was originally listed for. Walter Mundt, the finance manager, was also very rude and rushing me to sign the papers. He was very inpatient pushing one paper after another in front of me not giving me time to fully read what I was signing. I decided to go back to the dealer the next day to get some questions answered, but they still didn’t provide documentation I originally asked for and refused to fix the windshield. I had a terrible experience at Right Honda I never want to go back there!Laura, we sincerely apologize for the difficulty you experienced purchasing a vehicle from our dealership. We appreciate you providing the opportunity for us to address and correct all the issues outlined in your review. We value your business, please contact us at any time if you need any additional assistance. Matt W. - CR Mgr. - Right Honda / mwinter@righthonda.com
Forgery and Refusal to Respond in Writing
by Mary K on 10/26/2024The dealership sold me a car they advertised as Certified Pre-Owned (CPO) but refused to provide the associated CPO warranty. When I raised this issue, they forged my signature after the fact (misspelling my name) on a document affirming… that an inspection was completed and stating that I agreed they provided me things they did not. Within an hour of them forging my signature, I received an email claiming I was enrolled in Honda's CPO program. In the first couple of days following the purchase, I noticed several issues with the car that made me believe they either never completed an inspection or that the inspection was done poorly. I contacted Honda Corporate six days post-purchase to verify my warranty and they stated my car has no CPO warranty. Additionally, I discovered discrepancies in the loan process. My contract specifies a lender, yet when I contacted the lender six days later, they had no record of my application—despite the dealership promptly cashing my $10,000 down payment. The General Manager, Ryan, has ignored my requests for clarification in writing. He has repeatedly insisted I visit in person to discuss these issues instead of providing clear, documented responses. I have also made 5 written requests for copies of all signed documents, but both General Manager, Ryan, and Trevor, the finance manager we worked with, have ignored my requests. This review is being made via an emailed request from Right Honda for feedback on my experience.Mary, the vehicle is certified and we did not misrepresent any of the documents you mentioned in the review. You also requested we hold the documentation and not send it to the bank until the certification of the vehicle could be verified. The vehicle you purchased from our dealership is most certainly certified. We have discussed this issue with you thoroughly and we consider the matter resolved, please update your review. Matt W. - CR Mgr. - Right Honda
Sales Without Haggling and/or Regret
by LizRos on 08/12/2024We reviewed the 2024-2025 Hondas several times when our car was in for routine maintenance as our lease expiration was coming up. The salesmen were excellent -- answering all our questions, demonstrating new features, comparing models,… etc. without bugging us constantly to make a decision. When we were ready, our salesman and the GM provided a reasonable offer on a model that met our needs without constant haggling back and forth. We walked out with a new model for our 3 year lease.Thank you for the positive feedback, we appreciate your business!!!
Dont buy a car from here
by Tamara Demeter on 05/19/2024Dont bother making any sort of significant drive to this dealership if you ever have questions or need anything from them after buying your car you will get 0 help unless you go in person. My husband’s car was totaled in February and we… need additional documentation for our gap insurance claim, except no one but sales answers the phone. The sales person will then transfer you to finance voice mailbox or throw your message in the trash. I have tried to get our documents sent multiple times over the phone this week. So now im going to have to drive 45 minutes on my day off to this dealership to get 3 documents that will take 10 minutes to collect from the finance team. UPDATE 5/19 We went in to get the documents last week, and finance gave us the incorrect documents for our gap claim, this delay is causing us hundreds a month having to make payments on our totaled car. We emailed the manager and the person we spoke to from finance and its been 5 days with no response. Incredibly disappointed we returned here for our replacement car.Tamara, we are very sorry for all the frustration and inconvenience. We sent you the information you were looking for via email today, we apologize for the delay and bad communication. This issue solution was very simple and we dropped the ball. We have addressed the issue with those involved so we can provide better service in the future.
Still waiting
by John from Illinois on 04/16/2024Service rep on Sunday someone would respond early Monday morning. Now Tuesday afternoon and still no response. Tried calling service dept but no answer. How did they get such good reviews???Our service department is not open on Sundays. Our receptionist would be happy to make sure your call is answered and your concerns addressed.
Exceptional Service that Goes the Extra Mile at Right Honda
by Isaac on 04/15/2024We recently had our car serviced at Right Honda, and I must say, our technician Danny Shaw went above and beyond in every way possible. Not only was he incredibly accommodating, meeting our specific needs with ease, but he also exceeded our… initial expectations. His proactiveness made what could have been a stressful weekend so much more manageable. He represented Right Honda with such professionalism and care that we felt completely at ease. It's clear that customer satisfaction is his priority, and because of his exceptional service, we will definitely continue to choose Right Honda for all our future car needs. Highly recommended!Thank you very much for the great feedback about Danny, we appreciate your business.
Honda loyalty that cost me $400 for nothing
by Jennifer on 01/31/2024I recently attempted to purchase a vehicle from Right Honda. I worked with Salesman Dino Ingrassia, who was apparently supported by both the Finance Manager and the Director of Sales. From the start they were made aware of my unique… credit situation, my available cash downpayment, and understood my downpayment would consist of my fully paid 2018 Honda trade in. As this would have been my third Honda, I was initially excited based on the communications given to me by Mr. Ingrassia. However, after confirming "0 out of pocket should be absolutely no problem", and with $15,500 already being established for my trade, I was told that I would then need to come up with $3960 out of pocket in addition to proceed. This was of course after I had spent $400 out of pocket on legal fees to procure a letter they required which would allow me to finance the vehicle while in the last month of a bankruptcy repayment contract. I felt this experience needed to be shared with potential buyers. Perhaps Scottsdale residents with perfect credit are treated differently, perhaps it's just those of us who are rebuilding our lives who might experience these issues. You may want to reconsider whether you want to purchase your vehicle at Right Honda.****Review posted on multiple platforms**** Jennifer, you were wanting to purchase a new $50,000 Type-R with your "unique credit situation". We did our best to get it financed for you. Financing anything with this "unique credit situation" REQUIRES a letter from a lawyer in order for a lender to even consider approval. We accomplished the monumental task of obtaining an approval for someone with your financial background. A condition of the approval required some additional financial participation from you, but these additional funds were unavailable. Unfortunate for both parties, we were not able to complete the sale. The dealership also incurred costs (manpower, time, relationships, expertise, and credit resources), working on your approval, these costs far exceed $400. We can call it even.... Matt W - CR Mgr. - Right Honda
A seamless process
by Monsieur Doe on 01/08/2024Dealership had a good selection of cars for me, especially during these times. They worked with me on pricing and we were able to conclude the purchase without drama. Dealership for sales recommended.Thank you very much for the positive feedback, we appreciate your business and support.
Great Dealership to purchase your new car!
by The Desert Rat on 01/03/2024I have been buying my new cars from Right Honda since I moved to Scottsdale 16 years ago. Very professional, great pricing, great service. I have tried to see if I could beat their pricing and I have come up empty...I would not buy a Honda… anywhere else.Thank you for being a longtime and loyal customer, we appreciate your business. We will always do our best to provide the best price and the best service for our customers.
Expect Some Problems
by Can S on 07/14/2023I had a mixed experience with this dealership. They initially offered me a great deal for my trade-in and the new vehicle I purchased from them wasn't too bad either. Kyle, my salesperson, was really great and continued to provide good… service even after the sale. However, I encountered some problems when they forgot to send my pay off to the bank for eight days. As a result, my bank account went into a negative balance when the payment day arrived, causing inconvenience. I had been assured that this wouldn't happen, as there were still 13 days before the loan payment was due. To make matters worse, I was charged an additional interest by the bank on top of the 10-day pay-off amount that I had given to the dealership. When I raised this issue with Kyle, that they owe me $70, he completely ignored me and failed to respond for several days. It's disappointing that they turned out to be a typical dealership with false promises and underwhelming service. I would advise others to be cautious and consider online dealerships that offer better transparency and superior customer service.Can, trade payoffs are not completed until we receive funding on the new vehicle. We did not forget, the payoff was sent when the funding for the new vehicle arrived. Interest is accrued daily on any loan and this will continue until the loan is paid in full. Matt W. - CR Mgr. - Right Honda
Great dealer
by Mike on 07/09/2023They do what they say they are going to do and have a great set ice department. Done on time and done wellThank you for taking the time to share your positive experience at our car dealership, we greatly appreciate your business and feedback.
Great service!
by Arlo on 04/28/2023Facility very well maintained, all service personnel courteous. Allan the service adviser was personable and professional.Thank you for the positive feedback, we appreciate your business.
Great service!
by Cheryl on 04/11/2023Service representative listened to my concerns and took care of my needs. Very pleasant experience!Thank you for the positive feedback, we appreciate your business and support.
Oil change with no appointments
by Car owner on 03/22/2023They are always quick and thoughtfulThank you for the kind comments about our fast convenient service, we appreciate your business and support.
A1 service
by DS on 03/20/2023Excellent customer service. They communicate with you from the time your appointment is made. When I got to the service area I was offered a loner vehicle. I didn't even think about asking fir one. Mike was very helpful throughout the whole… process. Thank you, Mike!A1, thank you very much for the kind feedback, we appreciate your business and support.
Rip off/Bad service
by J on 02/27/2023Was told that their desert protection package include clear bra that protected the front end of the vehicle. After I drove it home, they only installed 1/4 of the hood and a small 6 inches of the side fender, not the bumper. I called to… inquire about it and they said that the clear bra does not include the bumper. Also during finance, I saw a $250 fee that tried to sneak in and if I didn't catch that, I would have been even more screwed. Luckily I caught it and the finance guy removed it. Had I known that the desert protection package did not include the clear bra on the front end, I would have not even purchased the vehicle. Funny thing is also after all that I called and spoke with 3 different sales people and they all said that the desert protection package included clear bra on the front bumper. They totally ripped me off and no one even bothered tried to apologize or make it right by any means.J, the package you are referring to did NOT include clear bra on the bumper and this was disclosed to you by two separate managers confirming this. Our dealership did not rip you off and all the figures were reviewed with you. We removed the $249.50 door edge guard cost you referred to in your review and have been fair with you with pricing of the vehicle. Matt W. - CR Mgr. - Right Honda
Not true but sure. And yes I did state they removed the $250 fee AFTER I caught it and I'm glad I did before I signed.
Service review
by Boo on 02/17/2023Great service department and very clean waiting room.Thank you for the positive feedback, we appreciate your business.
Great Service from Dan Organ at Right Honda
by A Brown on 09/29/2022Very efficient well-run Service DepartmentThank you for the vote of confidence, we appreciate your business.
Hassan was great to work with! He is very courteous and accommodating!
by Hassan on 09/17/2022Everyone treated us in a respectful way and responded quickly to any questions we had. Thank you so much for dealing with us in such a courteous way. Everyone was so friendly!Thank you for the positive feedback, we appreciate your business.
A1 Service
by Mary Anne Kekich on 09/12/2022Easy to schedule an appointment for next day. Wait is not too long. Employees are all working together, making an easy transition. Dan Organ is helpful and made himself available for questions, should I have any. Mine was a routine… visit, so no questions required.Thank you for the positive feedback, we appreciate your business.
Right Honda, a Honda dealer in Scottsdale, Arizona was built with one mission - Provide amenities to guarantee customer satisfaction before, during, and after the sale of our great Honda cars, trucks, and SUVS.
Our Scottsdale Honda dealership is one of the premier Honda dealers in the state of Arizona. Our commitment to customer service is second to none. We offer one of the most comprehensive Honda parts and Honda service departments in Arizona. Right Honda provides Scottsdale, Arizona with an excellent Honda Parts Team. Please be sure to visit our virtual Parts and Service department online righthonda.dealerpro.net, or come in to visit us at 7875 E Frank Lloyd Wright Blvd..
Our primary concern is the satisfaction of our customers in the city of Scottsdale, Arizona, and those surrounding suburbs near Phoenix, Tempe and Chandler, Mesa, Gilbert, Peoria
- Complimentary Loaner Cars
- Instant Financing
- Complimentary Coffee
- Cable Television
- Express Service
- English
- Spanish
Thank you for the positive feedback, we appreciate your business!!!
by Matt W on 08/19/2024