Customer Reviews of Right Honda
Review type:
Sales Without Haggling and/or Regret
by LizRos on 08/12/2024
We reviewed the 2024-2025 Hondas several times when our car was in for routine maintenance as our lease expiration was coming up. The salesmen were excellent -- answering all our questions, demonstrating new features, comparing models,… etc. without bugging us constantly to make a decision. When we were ready, our salesman and the GM provided a reasonable offer on a model that met our needs without constant haggling back and forth. We walked out with a new model for our 3 year lease.
336 reviews
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Great experience
by Yes on 08/12/2020Can’t say enough about the friendly service of the staff and especially Chris Delgado and Scott, the Sales Manager. Usually this experience drags for hours but this quick and easy, and I appreciate that. Especially when your kids are there.… Even they were surprised of the quick turnaround. Thanks a again for a great experience!!New Car
by JD from Fountain Hills on 07/27/2020Great experience buying new car from this dealership. Very accommodating during the pandemic. Kudos especially to Craig Thorpe.Poor service!
by No bueno on 07/21/2020Fixed problem on 4th try.Don't have advertised cars
by disappointed on 05/25/2020Called first to bump up my appointment by a day and they didn't have two of the advertised cars. I drove quite a ways to get there. Won't do that again and salespeople weren't interested at all in showing me any other cars. Will never go… back.CR-V Touring
by Cathy on 03/29/2020Easy very low pressure sales approach. I am a Honda owner and familiar with the Honda reliability. I also only wanted a new CR-V so all talk was aimed toward the CR-V line.Great experience!
by Happy in Scottsdale on 03/12/2020I used Cars Direct to purchase a new Ridgeline, and it could not have been easier! The sales rep was great, and he honored his quote to Cars Direct, so there was no negotiation or hassle, and it was for well below dealer invoice. Very… satisfied!They aim to make right if anything is wrong
by Josh on 02/18/2020While on 02/06/2020 I wrote a review issuing a one star ranking of my experience, since then Right Honda has made it a point to break down obstacles and expedite a refund process for a product that I didn't want. The company has shown me… that if there is something wrong they will listen and they will make it right. I contacted Edmunds.com to ask for help in removing or editing my initial review; however, they stated that this cannot be done. So I aim to supply this review as a counter-act to my previous one and state again that my opinion has changed dramatically since my initial purchase. Thank you for listening Right Honda!Love Right Honda you should too!
by Eugene Gebeke on 02/16/2020Bought a car from Gene ! He was not pushy and had all the answers to my questions. Please give Gene a try before ya buy! You won’t be disappointed!Dishonest
by Josh on 02/06/2020The biggest reasons: 1). Dishonest 2). Lack of responsiveness to fix their error Bought a car (was with my wife and 3 kids)... end of day. Declined verbally twice that I didn't want a warranty, they snuck one in anyway. Days after when… combing through ppwk I was upset, thinking that they took advantage of parents being distracted by their kids... but that's ok I knew it could be undone. Made call to request to start the cancel process... let the run-around beging: -they would email or fax the form--had to be mailed, what a lie! -they mailed me a form I received in a few business days... thoroughly filled in, faxed and emailed the form -few bz days later followed up and Honda has no record of this warranty -call Dealership back and they identified it was with another company--sent me the wrong form. -asked for the correct form to be sent me and a call back from my finance guy and they aren't returning my call. Mistakes happen all the time but business but when a client gives you multiple opportunities to make it right and you continue to fail or turn you back on this that is unacceptable. Not to mention if a warranty is declined twice there is no need to be dishonest and add it to the paperwork anyway. If you have to use them I advise watching your back!Issue was responded to by the dealer and was resolved
Sales review
by Nestor A Montoy on 02/03/2020Excellent customer service, Omar de la Rosa helped us a lot with our questions and he explained us everything very well, we are so glad he attended us.New Civic Hatchback
by John on 11/22/2019After shopping around, purchased a new 2019 Civic Hatchback at Right Honda. The sales staff at Right Honda, including Chris and Trevor, were professional and not pushy like several other dealers we contacted. It was a good buying experience… and we couldn't be happier with the new sporty Civic Hatchback.Honor your price
by RFoley on 11/17/2019updated 11/22/2019Cars.com price was not honored. Finance manager said there were dealer admins however the cat had not yet been serviced nor reconditioned. There were fees then added to the price. This was from the finance manager not the internet sales.… They deferred to finance Mgr When we got the car the touch screen was an after market so no Honda certification. The dealership did give us a free warranty. Overall it worked out okay. The screen glitches but is not covered under the warranty.Honda Pilot
by Honda on 10/22/2019Process was smooth. Shawn Miner was very professionalQuality service
by lt on 10/11/2019Made sure I was happy with my car and gave me a great deal.Great experience!!
by Dan Aberle on 10/10/2019Had a great experience at Right Honda, The internet sales manager Yousiff was both very knowledgeable and professional in his dealings with me. Over the years I've bought several new cars from dealerships and this is the best experience… I've had by far! Thank you Right Honda and Yousiff.Amazing
by Amazing on 10/10/2019It was the best experience I have ever had purchasing a car!! Everyone was simply wonderful.Buying new Honda Cvx
by Rollie McGraham on 10/07/2019Excellent company very friendly very knowledgeable No Pressure/ My Sales Rep Jersey Mike very professional.Makes Car Shopping easier
by KGonman on 10/04/2019Salespeople who listen to customer, focus on making the car purchase a smooth experience and car ownership pleasurable; feel as though you are part of the Honda family.Buying a new car
by Hygenes Garcia on 10/03/2019Wife and I decided to test drive an Accord Touring Hybrid, our Honda rep was very helpful. We had a set price in mind and they were able to meet it. The experience was painless and stress free.Honda CR-V
by Orit on 10/03/2019Buying out my lease was handled with professional manner“Good luck with the chase”
by Discerning Consumer on 10/02/2019I initially had a good experience with Yousiff, the internet sales manager. He was pleasant, warm, and made sure I had my questions answered even while he had a client. However, after informing him I was gonna take a day to review other… offers, I received this email: “This is what I do for a living but you can't seem to believe anything that comes out of my mouth. Good luck with the chase, when it gets you nowhere and you're ready to buy from me let me know! Have a great day” -Yousiff A. There was a condescending, subprofessional tone with the reply that made me question whether I’d want to buy from this dealer even if the other offer falls through. Disappointing.
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About our dealership
Right Honda, a Honda dealer in Scottsdale, Arizona was built with one mission - Provide amenities to guarantee customer satisfaction before, during, and after the sale of our great Honda cars, trucks, and SUVS.
Our Scottsdale Honda dealership is one of the premier Honda dealers in the state of Arizona. Our commitment to customer service is second to none. We offer one of the most comprehensive Honda parts and Honda service departments in Arizona. Right Honda provides Scottsdale, Arizona with an excellent Honda Parts Team. Please be sure to visit our virtual Parts and Service department online righthonda.dealerpro.net, or come in to visit us at 7875 E Frank Lloyd Wright Blvd..
Our primary concern is the satisfaction of our customers in the city of Scottsdale, Arizona, and those surrounding suburbs near Phoenix, Tempe and Chandler, Mesa, Gilbert, Peoria
Amenities
- Complimentary Loaner Cars
- Instant Financing
- Complimentary Coffee
- Cable Television
- Express Service
Languages Spoken (2)
- English
- Spanish
Thank you for the positive feedback, we appreciate your business!!!
by Matt W on 08/19/2024