Sierra Toyota
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Customer Reviews of Sierra Toyota
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8 reviews
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No After Sale Follow Up
by Mark O on 12/20/2024Last week, I bought a $500 dryer from Lowe's and already received a courtesy follow up call. I bought a $55,000 Highlander six months ago from Sierra Toyota, and not a word. In my opinion, a very poor way to conduct business.Not great customer service
by Matt on 02/19/2022They aren't bad about contacting you following inquiries. I arrived when Eric set the time, he was still at lunch apparently but I was gone in less than 20 minutes. I asked about how negotiable the price was, "We don't dick around with… that" was the response. Told to my face that the military personnel and retirees make it easy to charge what they want and the numbers I had from KBB were wrong to cite.BEST Service ever!
by elpasowalt on 09/28/2021I had a major engine issue caused by hitting something in the road. Sierra Toyota service personnel jumped on my problem and gave me the best service ever. They gave me updates not even my insurance was giving me. They found a couple of… other issues that they could have ignored. But they went to work and fixed those issues. They updated my software. I cannot say enough good things about the Sierra Vista Toyota service department.Service Department is Horrible/Sales Department is great
by Ki T on 08/19/2020The Service Department here was absolutely no help at all. Went in and had some routine services done. After that, I informed and reported some issues I've been having with my vehicle, which is still under 3yr/36,000 mile warranty with 2… other different warranty plans with Toyota. After showing them the issues, they claimed to have driven my vehicle around to pin point the issues I mentioned. They came back from the "drive" and told me they didn't find anything for one of the issues I mentioned and for the other issues they said they couldn't do anything because "that's just how the vehicle is." The moment I drove off the lot after basically saying there's nothing wrong, well....the issues that they said didn't exist happened again. I drove back right after and took the service agent with me and he even noticed the issues I brought up. Keep in mind, I didn't pay for any of this at this time because this vehicle is under warranty. When I talked to the service manager, he claimed he sat in my car that day I got it serviced and said he didn't notice anything unusual. However, I don't buy it one bit cause why would the service manager come randomly sit in my car but not anyone else's when these issues never got to a manager level. When I asked to see another vehicle of the same model for comparison to verify that the issues I was having were indeed the same in all models of my car, they didn't want to show me. They claim I wanted to see another customers vehicle for comparison when I clearly didn't. They had a used one on their own lot that they could've shown me but didn't bother at all. I called Toyota Motor Sales Customer Service directly and they said these issues DO NOT happen on other vehicles of the same model as the one that I have. The Service Manager, Gabe, said they could fix it if the issues were identified by them but then said he would have to do loads of paper work. But I guess it makes sense why they didn't want to fix the issues the first time. Apparently if you have warranty and need things fixed, you won't be able to because it's inconvienent for them due to the amount of paperwork the Service Manager has to do. Now the Service Manager is telling me that the issues I am having with a 2018 vehicle (that is still covered on a 3/36,000 mile warranty) is NOT covered under warranty and is considered normal conditions even though we got off the phone and he never told me that. On top of that, when I went initially to get these issues checked out, they told me it was still under warranty which is why I didn't pay anything. But now that I've posted a negative review, it's not covered all of a sudden. Now if that's not retaliation then I don't know what is. How are my issues with my car considered "normal conditions" when all the other cars of the same model don't have these issues! I've been in 3 different types of vehicles of the same model as mines and they do not have these issues. It doesn't matter where you purchased your Toyota vehicle from. For example, I could have bought it in North Carolina and moved to Arizona, it just doesn't matter. I for sure will not be going all the way back to where I purchased my vehicle to take care of these issues when there's a Service Deparment here! If you're a TOYOTA Service Department, do your job and service or fix issues that TOYOTA customers have with their vehicles because you're TOYOTA and that's what you're there to do. The Service Department is supposed to take care of you and your vehicle instead of sending you off to another Service Department. That's just unprofessional. I will be reporting my complaint all the way up to all agencies and higher because clearly things aren't getting done right here. They will reply to these reviews just to say the replied and to defend themselves. They make it seem like they actually care and but in reality they're indirectly putting you on blast for the negative review. You won't find the help you need from this service department so you're better off servicing your vehicle elsewhere.Amazing Customer Service!
by Nessa0605 on 08/18/2017My best car buying experience yet! Mr.Pablo Xibile was super helpful and knowledgeable about the RAV4 I was looking for. I never felt pressured or like I was being circled by sharks like all of the other dealerships I visited. They were… straight to the point about everything and didn't try to add anything on at the end like the other places I visited. I'm so happy with my purchase and I feel taken care of with this purchase.Great People all around!
by dwbcjb on 08/26/2008I found the sales staff to be one of the best I have dealt with in purchasing over 20 different cars. The sales manager was upfront and honest in all his dealings, they showed me all the information they were looking at when dealing with my… trade in and what their costs were with the new car (this information was consistent with my research prior to going to buy the Camry. While I did not buy the car because I was not getting what I wanted from my trade in (Car Fax showed an issue with the millage on the car) I left the dealership impressed whith how the do business. I would drive 100 miles out of my way to do business with them again because I would save that much money going with Sierra Toyota. Their doc fee is the lowest in the area as well.Go to Tucson
by arizmark on 06/08/2011updated 04/25/2025I bought from this dealership years ago and they were not that bad... now they are horrible. They have no respect for your time and are not willing to sell their cars at a decent price. Go to Tucson if you want a Toyota.Best car buying experience so far
by broncos225 on 06/13/2013updated 04/25/2025Just purchased a 2013 Avalon and traded my Tacoma, they made it very easy to do business again. This is my sixth car from Sierra Toyota and I have always felt great buying without any high pressure tactics
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