Sands Chevrolet at Surprise
Customer Reviews of Sands Chevrolet at Surprise
Review type:
Bought new car
by Keith bowman on 10/10/2024
Will was fast and easy
147 reviews
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great service department
by HeatherDavis on 10/30/2014The service department is amazing. Very friendly and always eager to help. The dealership itself I'm still a little a bitter regarding the way our deal went down with the purchase of the vehicle.They made it right
by RuthHVA on 10/15/2014updated 10/26/2014I needed a recall repair. There was some mix-up and the part was not available at my appointment time so I had to return the next day. The sales manager and sales rep went out of their way to make things right and speed up repairs.Sands Surprise, Best Dealership to Buy from in all of Arizona!
by vinividivici1 on 10/24/2014No pressure, got the truck I wanted and the sales associates went above and beyond to make it a great buying experience. Definitely would recommend this dealership to everyone!Short on Time - No Problem
by craftyagentmom on 10/24/2014I didn't have an appointment and was short on time. They got me in and out in the time I had which was much appreciated.Tim is great... The rest are unimpressive
by MarleneGinger on 10/18/2014Tim was great and had a good sense of humor, called us with updates and fulfilled expectations. The rest of the service department, including the front or cash out desk seems unprofessional and dysfunctional. The girl "Ash?"(dark hair) was… eating at the desk and still chewing her food and asked what we needed at pickup. Some other guy we'd never met and who had no business w us walked out at the same time and told us we needed to fill out the survey so Tim could keep his job. Goonish, kinda curly light brown or red hair. Not impressed. Tim far better than the rest, but glad this was a warranty issue... This place is generally a disappointment in professional customer service and atmosphere.2014 TRAVERSE
by Trueman on 10/16/2014I brought in my 2014 Traverse for some warranty work and your Service Advisor Brad kept me well informed on the work that was being done on the car. This was greatly appreciated.survey
by blondie111g on 10/17/2014Sean was awesome..he is a great asset to your dealership. everyone I talked to at the dealership was great .they have the up most respect.and there was no pressure from sean or anyone there when I visited the dealership.i love my camero.i… want to thank everyone .sincerely Betty Grayson2014 Chevrolet Traverse Seatbelt Anchor Recall
by rands368 on 10/16/2014Jake in the service department was, by far, extremely courteous and treated us with the utmost respect. He obviously enjoys his job, is very outgoing and is people-oriented.R
by innarf on 10/15/2014Pete was the service writer. He was very professional, courteous and polite. The service on the car was taken care in a timely manner. However, I do not appreciate the approach by the Service Liaison Manager, Stacy Keith. His approach… made me feel as if there would be issues with my service and I would need to contact him. He was also very loud in talking with another customer. Finally, I don't appreciate being called on a Sunday evening to ask about the customer service I received. This is inappropriate.Pleased
by richsnchrge on 10/16/2014I would like to say this was the 2nd best service I have had even though I ended up spending more than I liked. Victor is well respected and trusted by me.Great Service
by Brandice on 10/11/2014Joe Tatman made my car buying experience very simple and easy. I feel Joe took very good care of me and got me great deal on my new vehicle. I have gone to several other dealerships in the past, and this was by far the greatest experience.… I will buy from Sands Chevrolet everytime.An Excellant Experience
by Sara2890 on 10/11/2014I had a great first car buying experience! Everybody was helpful, knowledgable, and willing to take the time to explain things to me. Paul Muela and Eric were both very sweet and helpful. I would definitely come back to buy another car :)Love the experience!!!
by Zordani on 10/01/2014updated 10/10/2014It was great. Both Chris and Joe went above and beyond with customer service and I appreciate the welcoming environment as opposed to the other dealerships we visited that were employing high-pressure sales tactics. The way they treated us… made our decision easy.Compliments to your Staff
by nancybell15106 on 09/30/2014updated 10/10/2014Jake was my contact, and he is an asset to your company. So friendly, efficient, and knowledgeable !! He is a pleasure to deal with. Also appreciated the Man who shuttled me home and picked me up to take me to the dealership to get my… car. Also a salesman visited with me , while I was waiting for the shuttle. Very nice people to deal with.Sands service review
by Jospangler on 09/19/2014updated 10/03/2014Service Tech explained everything in detail and I like working with him. Will ask for him on my next visit.Another Happy Outcome at Sands Chevrolet
by KHess on 09/21/2014updated 10/03/2014My Tahoe's check engine light came on, service stabilitrak/traction control warning came on and it went into reduced power mode. Before I got to the dealer all the lights except the check engine light went off. The tech could not get the… warning lights to come on and stay on long enough to get a reading on the cause. They asked me to pick the car up and drive it until the cause became apparent. I picked the car up and drove it about 15 miles down the freeway and the warning lights came on and stayed on. I drove the car back to the dealer and the warning lights were on solid when I left it in the service writer Jake's care. They had the car for another week before a fix was accomplished with the aid of GM. I looked the warning code messages up on the internet and learned that it was not an uncommon problem and everyone had difficulty finding a cure. The people at Sands were very persistent in trying to get it fixed. They provided me with a loaner car for the whole 8 or 9 days the car was in the dealer. I was very happy they found a fix and hope it is the permanent solution. We love our Tahoe and were afraid it would never get back to normal. Thanks to Jake (service writer) and all the other people at Sands for taking care of the Tahoe's problems and treating us in a courteous and professional manner the way they always do.Excellent service person and maintenance team, satisfied customer
by Catman62 on 09/27/2014I brought my 2014 Equinox in to Sand's Chevrolet as I was having a problem with the car starting. Jake, my service adviser asked if I could leave it so it could be properly checked and repaired. It was determined that the alternator was… bad. Jake called me at home and said the new part would be delivered early afternoon and he would call when the car was ready. He called at about 4pm and said the repair was complete and the car was being washed. Jake has been my service adviser since before I purchased the Equinox and has always made sure I was given great customer service, I would not take my vehicle anywhere else.Satisfied customer
by rlcorvette on 09/27/2014Very courteous and profession service advisor who kept me appraised of what was needed other than my request. He also checked with me periodically until the vehicle was ready which shows a real concern for his customersService agent experience
by Lacey_Peterson on 09/14/2014updated 09/27/2014I really liked my service agent Cameron. He was very professional and helpful and I hope to have him permanently.My new Malibu:)
by softballbhsqt on 09/06/2014updated 09/26/2014Everyone was very friendly and helpful it was nice I only had to make one stop when buying my new Malibu.Experience at Sands in Surprise
by carol_indi on 09/12/2014updated 09/26/2014Erwin was super. He definitely went the extra mile. It took a lot of time which at other dealers is something to look into. But, everyone was very helpful. Our only concern is and always was; your service department. Had the used car… in and poor Courtney did not know how to ring up the transaction so asked for help and Matthew the service guy used some nasty foul language at her then realized there was a customer was standing there and not even apologized for his actions and still did not get the problem solved yesterday. Again, the vehicle will be in today for the same issues. Matthew has not correctly get problems solved in the past with my Aveo and ordering parts. Its very upsetting to have a great team in front when the back team ruins it.
About our dealership
Amenities
- Instant Financing
- Complimentary Coffee
- Rental Car Service Onsite
- Cable Television
- Collision Repair/Body Shop
Thank you for your review, Keith! We’re glad to hear that your experience at Sands Chevrolet - Surprise with Will was fast and easy. We appreciate your feedback and hope to see you again soon! Kurt VonTersch - Sales Director (623) 455-7777 kvontersch1@sandsautomotivegroup.com
by Sands Chevrolet - Surprise on 10/11/2024