Sands Kia
Customer Reviews of Sands Kia
Review type:
George is a Good Soul
by Dave on 11/28/2024We very much appreciated working with Georgian Marin with our Soul purchase. He was helpful and knowledgeable during our vehicle test drive. He took time to understand our position and assist with obtaining a price that we felt was fair.… Georgian is to be commended for his good customer service. We also had some good conversation and meeting of the minds with Damon in the finance department. Overall, Sands Kia had the product we were interested in, at an agreeable price and they made the process pleasant.Bait and switch pricing for new Sportage PHEV
by Gregg on 09/07/2024I have been shopping all over the region for a new PHEV and settled on the 2024 Kia Sportage. I talked to Jacob who was giving me a great deal. The only catch was he gave me nothing formally in writing because he said he didn't want me to… take it to another dealer for a better offer they couldn't beat. It took a day and a half to drive there. So before finalizing the deal, I called him multiple times to confirm the out the door price. When I arrived, he showed me a quote that was over $3000 more than previously stated and the cherry on top was an insultingly low trade-in offer. Fortunately, I called my home dealership at that point and got a pretty good offer. Not the one I was hoping for, but still in the ballpark. It was clear they figured I wouldn't come all the way here if and not buy anything. Moral of the story: if they aren't giving you the deal they are offering you in writing, then they probably can't actually give you that price. And if they are giving you a great deal over the phone, make sure you insist on the $500 deposit to hold the vehicle because that protects you from the price changing. Jacob did a courtesy hold which I now realize he did not put of kindness, but so he could change the price.DON'T TRUST THESE PEOPLE, ESPECIALLY TYREL POTTER!
by Mark S on 04/20/2024In october 2023 I was on the market for a new Kia Forte. After a bunch of calls and emails one of the Sands Kia salesmen (Tyrel Potter) offered me on the phone Kia Forte GT-Line for a price of 23K out-the-door. Once I arrived at the… dealership he already prepared all the documentation, but the price was different: 25K out-the-door. I told him that I'm not going to buy the car, to which he offered me a free lifetime oil change package to compensate the price difference. I agreed. Tyrel told me that the manager who is responsible for this package's documentation already left (because it was pretty late in the evening), but he reassured me that he will take care of it tomorrow and even quickly showed me some sort of a paperwork with his signature as a proof of this package's existence. Fast forward a month, I still didn't receive any physical proof of this "lifetime oil change package". After asking multiple times on the phone and in the email to send me physical copies of documentation, I always get a different excuse (e.g. manager is not here today, but we will do it tomorrow or next week). Fast forward another couple of months, I arrived at the Sands Kia dealership for a first service and asked Tyrel Potter in person to clarify what's going on with my "lifetime oil change package" and he LIED directly to my face (I have him on record) that everything's fine and it's some sort of a mistake and he will take care of it next week. After I left the dealership Tyrel Potter stopped replying to my emails, texts and calls, so I decided to speak with his manager Christofer Robinson. Turns out this "lifetime oil change package" doesn't even exist, so essentialy Tyrel Potter TRICKED me into buying a car with a made-up package and KEPT LYING about it for a couple of months. DON'T TRUST THESE PEOPLE! P.S. Tyrel I hope you sleep well every night knowing that you scam people and I sincerely hope that your children will be treated the same way I was treated by you. Good luck!We acknowledge your review and are currently looking into the events you’ve detailed.
Great job
by Lindsay on 02/05/2021updated 02/12/2021Quick & easyThanks for your perfect review, Lindsay! We're glad to hear that our team was friendly, knowledgeable, and quick! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, Kyle Vontersh, General Manager, kvontersch@sandsautomotivegroup.com, (623) 474-3344
Service department
by Katrina on 02/05/2021updated 02/11/2021Wait time was acceptableThanks for the great rating, Katrina. We're pleased that everything went well for you. Sincerely, Ron Malvestuto, Service Director, rmalvestuto@sandsautomotivegroup.com, (623) 474-3344
My Oil Change
by Shannon on 02/04/2021updated 02/11/2021Fernando answered all our questions and showed us what part of my car needed to be fixed. He was very professional and we look forward to working with him in the future.Thank you for reaching out Shannon! Our service department works hard day in and day out to provide the best results for our customers! I will personally share your feedback with my team to ensure we continue to provide the same level of service for all of our customers. Sincerely, Ron Malvestuto, Service Director, rmalvestuto@sandsautomotivegroup.com, (623) 474-3344
Good Service / High Prices
by Julie on 02/04/2021updated 02/11/2021Professional, quick serviceThanks for the great rating, Julie. We're pleased that everything went well for you. Sincerely, Ron Malvestuto, Service Director, rmalvestuto@sandsautomotivegroup.com, (623) 474-3344
Always a great experience
by Carol on 02/03/2021updated 02/10/2021Always friendly and thorough.We are so glad to read that you had such a positive experience at our dealership! We can't wait to see you again soon. Sincerely, Kyle Vontersh, General Manager, kvontersch@sandsautomotivegroup.com, (623) 474-3344
Service 1/18/21
by Renea on 02/01/2021updated 02/08/2021I am very appreciative of the quick response when arriving for service and the time it takes for the vehicle to be serviced, especially when waiting on-site.We cannot thank you enough for this glowing review of our service center, Renea! We know how valuable your time is and we aim to provide efficient and thorough maintenance to all our customers. Please do not hesitate to come back again if you need anything else in the future! Sincerely, Ron Malvestuto, Service Director, rmalvestuto@sandsautomotivegroup.com, (623) 474-3344
Keep up the good work
by Brian on 02/01/2021updated 02/08/2021From the service advisor to the young man who washed and delivered my car to the front of lot (Jacob A very respectable, nice young man hard working)all around great experience.Brian, thank you for your kind words. We feel our service department is what makes Sands Kia special, and reviews like yours help us to make sure that we're meeting the needs of our customers. Thank you again for the fantastic feedback and we look forward to seeing you for your next service appointment. Sincerely, Ron Malvestuto, Service Director, rmalvestuto@sandsautomotivegroup.com, (623) 474-3344
Great!
by Britny on 02/01/2021updated 02/08/2021Prompt and quick service. Greeted as we pulled in.Britny, thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. Sincerely, Ron Malvestuto, Service Director, rmalvestuto@sandsautomotivegroup.com, (623) 474-3344
Sads Kia
by William on 02/05/2021The salesman Emmit Hawkins was very comfortable to work with. We did not feel pressured and he explained to us what vehicles were available to us. Not a lot of going back and forth on the price of the vehicle and trade in. Very easy processThank you for your feedback and recommendation. It's fantastic to know that we were able to make your car purchase incredibly easy and quick. We look forward to working with you or anyone you might send our way in the future. Sincerely, Kyle Vontersh, General Manager, kvontersch@sandsautomotivegroup.com, (623) 474-3344
Best Kia Dealership
by Scott on 02/05/2021Kyle Van Tersch was so professional and courteousThank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. Sincerely, Kyle Vontersh, General Manager, kvontersch@sandsautomotivegroup.com, (623) 474-3344
Great Service
by Bonnie on 02/05/2021Always on time and very informative and easy to work with.Bonnie, thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. We look forward to working with you again! Sincerely, Kyle Vontersh, General Manager, kvontersch@sandsautomotivegroup.com, (623) 474-3344
Sands Kia survey
by Lisa on 02/05/2021I was treated like a person and not a number. It was nice to be greeted by name and although I knew I was there for my first oil change and new tire, I appreciate that Derrick still went over it with me. He told me my wait time and offered… me a ride home too. I was immediately called when car was ready and it was quicker than I thought. I even got my car washed and that was nice. I have already referred multiple friends and random people to Sands Kia.Lisa, we are glad to hear you enjoyed your recent visit to our service department. At Sands Kia we believe clean cars make happy customers and are pleased to hear you appreciated your free car wash! Sincerely, Ron Malvestuto, Service Director, rmalvestuto@sandsautomotivegroup.com, (623) 474-3344
Sands Kia
by Tracy on 02/01/2021Working with Stephen has been a total positive experience! He is professional, friendly and made sure the work was done correctly.We are so glad to read that you had such a positive experience at our dealership! We can't wait to see you again soon. Sincerely, Ron Malvestuto, Service Director, rmalvestuto@sandsautomotivegroup.com, (623) 474-3344
Excellent customer service.
by Donna on 02/01/2021I am always well taken care of, my service guy, TYLER, does a wonderful job. I especially appreciate the car wash!Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact me or visit us if you need anything else. Sincerely, Ron Malvestuto, Service Director, rmalvestuto@sandsautomotivegroup.com, (623) 474-3344
Great Dealership
by David on 02/01/2021The ease of getting an appointment and the quick response time of being greeted upon arrival of Dealership. Also, the short wait time, and nice waiting area.David, thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. We look forward to working with you again! Sincerely, Ron Malvestuto, Service Director, rmalvestuto@sandsautomotivegroup.com, (623) 474-3344
Great service
by Debra on 01/23/2021updated 01/29/2021Friendly, courteous, price.We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Sincerely, Ron Malvestuto, Service Director, rmalvestuto@sandsautomotivegroup.com, (623) 474-3344
Great customer service!
by Andrea on 01/22/2021updated 01/29/2021Always great customer service and experience overall! We have been going here for years and refuse to go anywhere else.Thank you for the glowing review, Andrea! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact us or visit us if you need anything else. Sincerely, Ron Malvestuto, Service Director, rmalvestuto@sandsautomotivegroup.com, (623) 474-3344
Oil change and car wash
by Angelica on 01/24/2021The gentlemen who helped me was very kind and explained everything that they were going to do with my vehicle. He made me feel at ease.I sincerely thank you for going out of your way to write this review about our dealership. We are dedicated to providing each and every customer with a comfortable and professional service experience. Your feedback is a testimony that our dedication has really paid off. Sincerely, Ron Malvestuto, Service Director, rmalvestuto@sandsautomotivegroup.com, (623) 474-3344
Thank you for sharing your experience with us. We appreciate your feedback regarding the 2024 Kia Sportage transaction. We strive to be transparent with our customers, and we will share your feedback with our team. If you have any further concerns or would like to discuss this matter, please don’t hesitate to reach out to me directly. Sincerely, Kyle Vontersh, General Manager, kvontersch@sandsautomotivegroup.com, (623) 474-3344
by Sands Kia on 09/10/2024