Sands Kia
Customer Reviews of Sands Kia
Review type:
Great service advisor!
by Carl on 11/14/2020Stephen Sanchez is the best! Dealing with him is always a pleasure. Your service department plays a large part in where I will buy my next KIA.Always ready to assist
by Irwin on 11/14/2020Always friendly and exceptionally accommodatingThanks for your outstanding review! We're glad to hear that our team was friendly, knowledgeable, and quick! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Kyle Vontersh, General Manager, kvontersch@sandsautomotivegroup.com, (623) 474-3344
Great service!
by Elva on 10/19/2020updated 11/16/2020I like the convenience of making an appointment. Going in, getting my car serviced in a very timely fashion.Great Service
by Colleen on 11/09/2020They gave an estimated time for when my vehicle would be done and came to me about 1/2 way done to keep me updated on the progress of my request for my CRV. And you have 2 nice waiting areas. One inside with a TV and one outside with fresh… air and a mountains view!To say thank you is not enough, Colleen! We are thrilled to read your kind words about our facility and overall experience with us. Please stop by Sands Kia again! Ron Malvestuto, Service Director, rmalvestuto@sandsautomotivegroup.com, (623) 474-3344
An excellent dealership.
by Janet on 11/09/2020It was quick, the dealership was clean and had enough places to sit and stay socially distant.Thank you so much for giving us the opportunity to earn your business. I will certainly pass the kind words along to the team. Please let us know if we can do anything further to help. Ron Malvestuto, Service Director, rmalvestuto@sandsautomotivegroup.com, (623) 474-3344
Highly recommend.
by Lily on 11/06/2020Excellent service. TrustworthyWe cannot thank you enough for your wonderful review of Sands Kia and for your recommendation! It was a pleasure to assist you and please let us know when we can do so again! Ron Malvestuto, Service Director, rmalvestuto@sandsautomotivegroup.com, (623) 474-3344
Love Sands Kia!!
by Chelsie on 11/04/2020The team members are always personable and so helpful. They don’t push additional services on you and any recommendations also come with education and timelines so you can plan ahead for financial purposes! Love all the staff.Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Kyle Vontersh, General Manager, kvontersch@sandsautomotivegroup.com, (623) 474-3344
Happy customer
by Sharon on 11/04/2020The service and wait time was appropriate.Thanks for the kudos. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Ron Malvestuto, Service Director, rmalvestuto@sandsautomotivegroup.com, (623) 474-3344
Service department
by John on 11/03/2020Prompt service and very helpfulThank you for taking the time out of your day to share your wonderful experience with us. We are delighted to hear you were treated with prompt, courteous, and informative service. We hope you will give us the opportunity to help you again whenever it’s time for your next service. Ron Malvestuto, Service Director, rmalvestuto@sandsautomotivegroup.com, (623) 474-3344
Good service as usual, just need less fear about types of oil.
by Nathan on 11/03/2020I liked that Sands KIA has discounted oil changes already so that I don’t have to cross shop different dealers on the other side of the Phoenix valley.Thanks for the kudos. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Ron Malvestuto, Service Director, rmalvestuto@sandsautomotivegroup.com, (623) 474-3344
1st time in for service
by Pamela on 11/02/2020Comfortable waiting area. Service advisor was great.Thanks for the kudos. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Ron Malvestuto, Service Director, rmalvestuto@sandsautomotivegroup.com, (623) 474-3344
Above and beyond
by John on 10/30/2020They went above and beyond my expectations by correcting an issue with my vehicle. Prior to my visit I was a victim to road debris on the freeway. After unavoidable impact with the debris my vehicle was making a horrible noise. I was so… worried it was going to be costly work and even had organized an insurance claim, I brought my vehicle in to Sands Kia because they have very trustworthy staff. The mechanic saw that some panels had gotten lose and corrected it free of charge. Thanks again guys!!!Thank you for writing this fantastic review and giving our dealership such an excellent star rating! It's great to hear we were able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there's anything else we can do for you. Ron Malvestuto, Service Director, rmalvestuto@sandsautomotivegroup.com, (623) 474-3344
Excellent service and staff
by Christine on 10/29/2020Kia folks are always knowledgeable, friendly, and dependable. Also, service is always done well and quickly. I can’t say enough good about my experiences w my KIA dealership. Today’s experience was fabulous! Never thought I’d like a… dealership so much. This goes for my husband too who also owns a KIA. Thanks!Thanks for the kind review! Anytime our customers let us know that they had a very pleasant purchasing experience, it brings us great joy. We invite you to return to our Service Center for more of the same when it's time for your first oil change. Kyle Vontersh, General Manager, kvontersch@sandsautomotivegroup.com, (623) 474-3344
Excellence in Service
by Kathleen on 10/29/2020Excellent service! My service advisor was Derek Miller, he was so cordial and kept me in the loop about my vehicle. They had to order a part for our vehicle and he arranged the rental car and a ride to pickup the car. Great customer… service!Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact me or visit us if you need anything else. Ron Malvestuto, Service Director, rmalvestuto@sandsautomotivegroup.com, (623) 474-3344
I got a car!
by Caitlyn on 10/28/2020My sales woman was phenomenal in helping me find a car, hearing my situation, and helping ease the anxiety off my plate. She really helped and hooked it up, I left completely satisfied with the deal I got, the car I got and the help I’d… receive in the future!Caitlyn, thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. We look forward to working with you again! Kyle Vontersh, General Manager, kvontersch@sandsautomotivegroup.com, (623) 474-3344
Awesome job
by David on 10/23/2020Front headlights where flanking went and to see if they were covered under warranty they are and they also did a recall fixDavid, thank you for the feedback! We are happy to hear about your positive experience at Sands Kia, and we are grateful you chose us for your automotive needs. We look forward to working with you again in the future! Ron Malvestuto, Service Director, rmalvestuto@sandsautomotivegroup.com, (623) 474-3344
Sands Kia > any other dealership.. Great staff and can work with anybody!!
by Melvin on 10/23/2020I loved how my salesman Danny allowed me to search for the vehicle I wanted which was a Ford Fusion. He pointed me in the direction of some others that I may like, the one I purchased being a Kia, and it is the vehicle I decided to choose.… Very friendly and respectful. Shawn was also really helpful. He was able to get me a great deal under the circumstances of my credit and didn’t pressure me into anything. Sands Kia y’all are amazing I appreciate you as a company and will make sure to refer others your way! Also thank you for the loaner vehicle while mine was getting prepared!Thank you so much for the nice review! We really appreciate this feedback and I'll be certain to share your compliments with the team. We pride ourselves on offering high-quality customer service, and I'm glad we were able to take care of you. It was our pleasure! Kyle Vontersh, General Manager, kvontersch@sandsautomotivegroup.com, (623) 474-3344
Service with a smile
by Julie on 10/21/2020I've been getting my cars serviced here for years and the employees are friendly and helpful.Thank you so much for your feedback as well as your loyalty. We appreciate building long term customer relationships and we truly value your business. Ron Malvestuto, Service Director, rmalvestuto@sandsautomotivegroup.com, (623) 474-3344
Happy car.
by Donald on 10/21/2020Prompt, done when promised.Thank you for sharing your feedback! It is very important to our dealership that we earn the trust of our guests by following through with our promises. Ron Malvestuto, Service Director, rmalvestuto@sandsautomotivegroup.com, (623) 474-3344
Costumer
by Celeste on 10/20/2020It was very good, the service was given in a short amount of time. I did not wait long.Celeste, thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. Ron Malvestuto, Service Director, rmalvestuto@sandsautomotivegroup.com, (623) 474-3344
Survey
by Audra on 10/19/2020Quick service, informativeThank you for taking the time out of your day to share your wonderful experience with us. We are delighted to hear you were treated with prompt, courteous, and informative service on your vehicle. We hope you will give us the opportunity to help you again whenever it’s time for your next service. Ron Malvestuto, Service Director, rmalvestuto@sandsautomotivegroup.com, (623) 474-3344
Carl, thank you for reaching out to us and letting us know about your recent visit. We appreciate everything Stephen does for Sands Kia and our customers. Hope to see you again soon! Ron Malvestuto, Service Director, rmalvestuto@sandsautomotivegroup.com, (623) 474-3344
by Ron Malvestuto on 11/18/2020