Customer Reviews of BMW of Tucson
Review type:
Ashur is great for the customer
Rachel Lopez best seller
by joselyn R on 10/27/2022Rachel helped us a lot since day 1 we needed a vehicle asap due to an accident we had, all of the x5 they had onsite they were really nice but really wanted a white interior so she help us customize a vehicle and made happen to get it in… less than 2 weeks we appreciate all her hard work and we came from Porsche and we got a way better service and vehicle.Hi, thank you for taking the time to share your feedback with us. If you ever need help, just give us a call. Happy motoring!
Anthony and Patrick are the best!!!
by Jeanne Lloyd on 09/03/2022Both Anthony and Patrick deserve a five star rating for their excellent customer service. We especially appreciated Patrick’s updates after we ordered the car until it arrived, a month earlier than expected!! Anthony was very attentive to… every detail the day we bought the car so made the buying process enjoyable rather than stressful. And he continues to be very patient with our many questions. They are truly two of the very best!!Hello Jeanne, it means so much to us that you chose our dealership! Thank you so much for being one of our valued guests and we look forward to your next visit!
Battery Rescue
by Eric Fast on 06/30/2022My battery went dead on a Friday afternoon. I took it to AutoZone for a replacement. They advised I would have to take it to the dealer so that all the electronics could be reset, plus they did not have the correct battery. I called BMW… of Tucson, and they said if I could bring it in they would replace the battery. I was able to drive across town (Tucson, no small feat at that hour) and arrived in time for them to replace the battery. The service rep was very helpful, and the battery was successfully replaced. I give 5 stars to the service personnel, and 1 star to BMW. The reason, it cost me $500.00 to replace a BMW battery at the dealership when it could have been replaced for half that price. Next time you have your battery replaced check the labor cost on battery replacement. I think you may change your mind on German luxury cars. That being said this dealership offers outstanding service, and helpful sales, and service reps.Hi Eric, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Fantastic support waiting for a part for my X5
by Louise on 06/01/2022I highly recommend BMW Tucson. I have always had excellent service and support. This last time they were so helpful and professional while waiting months for a part they had no control over getting. Excellent people! Can't say enough!Hi Louise, thank you for your positive review. We're happy to have been of service to you. We appreciate your recommendation of BMW of Tucson and we hope to be of service again in the future.
How a fool buys a "Shady car"
by Pete on 05/30/2022The rather rare vehcle I purchased had alot of issues going in. A serious electrical charging problem, a front end collision, and a speedometer rollback by the previous dealer (not BMW Tucson). What fool would buy this car?? After carefully… reviewing a number of documents, including service records, and then speaking to the previous owner, I determined the car to be problem free.The speedometer was only rolled back 5k. It still had two (2) years or about 20k miles left on the original manufacture's warranty. After serious deliberation, I purchased the car for $7000-$8000 under market value (if you could find one). Who else would buy it? Only a fool? Mabey not.Hi Pete, thank you for taking the time to share your feedback with us. Feel free to stop by if you ever need any more help.
Outstanding support throughout the process!
by Chris on 05/22/2022Outstanding support and communication throughoutHello Chris, it means so much to us that you chose our dealership! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Great people and good deal
by Mike T on 05/19/2022We were comparing but the deal these folks offered combined with the service and professionalism sold us. We never went to the other dealer.Hi Mike, thank you for sharing your positive experience! Don't hesitate to call us if you ever need anything. Be safe on the road!
2022 BMW X5 sDrive40i
by Happy New Car Owner in Tucson on 05/01/2022Just bought a new BMW X5 this past week. My Client Advisor, Rachel Bracety was knowledgeable, cordial, and extremely helpful in guiding me through the process. She explained all issues very clearly and made the selection and purchase of my… new vehicle an amazingly satisfactory experience. Also Zane Moore did a fantastic job in conducting the financial transactions for this cash purchase. I met many other staff members while at the dealership and they all seemed like a close knit family. I highly recommend BMW Tucson.Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We appreciate your recommendation of BMW of Tucson and we hope to be of service again in the future.
Worth the 7 hours drive
by Faith M on 04/26/2022I experienced world class customer service. Kennedy is knowledgeable, professional, supportive and efficient. He went above and beyond to assist me in getting my X5. Zane was very professional and patient, and ensured I understood all… the paperwork. When its time for my next car, i will definitely be coming back to BMW of Tuscon.Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Great sales staff!!
by CWeaver on 04/13/2022Very good to deal with. Recommend this dealership and their sales team is very knowledgeable.Hi, thank you for your positive review. We appreciate your recommendation of BMW of Tucson and we hope to be of service again in the future.
Always Satisfied
by S Hackett on 03/08/2022Taking my X5 to the service department on Wetmore is always a very positive experience. Ryan listens to my concerns and addresses each one during my visit. I am thankful to always work with him.Hello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit! Take care!
Juan our go to guy!
by Happy Snowbird Purchasers on 02/25/2022Juan did a professional job of providing support to our search for a reliable vehicle. He listened, provided options, worked on our timeframe, with limited pressure.Hi, thank you for taking the time to share your feedback with us. Feel free to stop by if you ever need any more help.
New ride in no time
by Jenny on 02/14/2022Friendly service. Anthony was my go to guy and I walked out with my dream car. The whole crew was very nice and helpful from the coffee to the kind smiles.Hello Jenny, it means so much to us that you chose our dealership! Thank you, and have a fantastic day!
Jay Owens is the man.
by Bryan on 02/02/2022Jay Owens is the man. He was the difference between me walking out of the dealership because there wasn't a car that I liked, and coming back the next day for a car that was just about to get off the truck. I was shopping around for luxury… cars and Jay gave me plenty of reasons to go BMW. He also gave me the 101 on the technology in the car which was a huge help. I actually just met someone who bought a BMW from the this dealership a few days later, and they said they never got the tech 101 rundown, and was so disappointed. Jay should be salesman of the year.Hi Bryan, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you for the review!
My experience with the recent purchase of a new 330i was amazing.
by P Banning on 01/16/2022I would highly recommend dealing with Kevin White who was my salesman during my purchase. Kevin is very knowledgeable of all aspects of the cars and was very patient with all that I wanted in the deal. I look forward to purchasing many cars… from this dealership in the future.Great Experience!
by Dr McFann on 01/14/2022I enjoyed an awesome experience purchasing my car with BMW Tucson. While conducting the vast majority of the purchase over email and telephone, each dealership representative was knowledgeable, respectful and responsive to my requests and… needs. I highly recommend BMW Tucson! I will undoubtedly return for more purchases.This Is the Way It Should Be
by Dave B on 12/28/2021Recently we purchased a new BMW from BMW of Tucson. This is the second BMW from them. The first was a 2017 BMW 740i. The 740i has performed exceedingly well over the years with no problems. There service is exemplary. It is the most… comfortable road car we have ever owned. When you take 5,000 plus mile trips you need comfort as well as performance. As the time came for another red sports car. We went to BMW of Tucson and worked with a wonderfull sales representive. She helped us pull together all the information we needed to build a 2022 Z4 M40i to meet what we wanted in a two seater. She kept us informed during the entire process from order to build to shipment and arrival. Even after taking possession she still checks in to see that all is well and if we have any questions. We highly recommend BMW of Tucson.Hi Dave, thank you for your positive review. We're happy to have been of service to you. We appreciate your recommendation of BMW of Tucson and we hope to be of service again in the future.
Very Disappointed!
by Long Time Customer on 12/27/2021This location ran 15 minutes late from the scheduled appointment to drop off my car. They had me listed under an incorrect name. They had my car listed as the wrong model. The service person had an attitude when I told him that I had… been waiting and asked what was going on. When I attempted to bring the matter to the service manager's attention, he attempted to ignore me (in fact, walk past me as if I wasn't there) and then made excuses. No apologies. When I returned to pick up my car, I was ignored by the service person, so the cashier had to ask if I needed anything. The service manager came out and saw me, but made no attempt to come and apologize. Is this what BMW of Tucson service has come to?Hi, thank you for reaching out to us. Your opinion plays an integral part in our customer service. If you'd like, please contact our General Manager at (520) 549-2167. We'd appreciate the chance to make your experience a positive one. Take care!
Little red stunner!
by Nancy on 12/01/2021I was in the neighborhood of the BMW dealer in Tucson and called to ask about a used car they had listed on their website. They told me on the phone that it was available and ready to drive. I arrived at the dealership within 10 minutes.… I made contact with Anthony in the lobby and the car quickly arrived at the front door for me to see and drive. The little red beauty was spotless inside and out! Anthony was very knowledgeable about the car and answered my questions quickly and confidently. Anthony and all of the staff were friendly and outgoing. I enjoyed my car buying experience at this location.Hi Nancy, thank you for your kind review; we are happy to pass along your comments to the staff here at BMW of Tucson! If you ever need help, just give us a call. Happy motoring!
Six Star Review!
by Joe M on 10/06/2021My wife and I were shopping for a second car to use as a backup to our primary transportation. We stumbled onto a 2008 Toyota Camry on the BMW of Tucson car lot. One look and one test drive and the car was ours! There was no pressure to buy… ever during the entire process. Everyone that we came into contact with was friendly and more than willing to help in anyway they could.Thank you for taking the time to share your feedback with us. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Best car purchase experience ever
by K Grant on 09/16/2021Looked for months for my new “baby”. So glad I found mine here. Anthony (my sales guy) was responsive and patient. He got right back to mr with answers to my many questions. Since I was buying long distance he was my eyes. Follow up… after sale was just as good. Martin (sales manager) also deserves a big thumbs up! I would HIGHLY recommend them!Hello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit! Take care!
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Mike, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you need more help, our team is available to talk -- safe travels!
by Kerry Valdez on 04/12/2025