Larry H. Miller Chrysler Jeep Tucson
Customer Reviews of Larry H. Miller Chrysler Jeep Tucson
Review type:
2016 Chrysler 300
by Dorame300 on 12/09/2017I came from El Paso TX to purchase a Chrysler 300 I found online. I scheduled an appointment a few days later with Carlos. When I arrived at the dealership, Carlos was waiting for me and had done his research on the car i was interested.… He was good knowledge of the inventory and was well versed on the majority of the vehicle on their lot. Its worth noting, i had been to two other dealerships in the are, both were about as distinct as you can get. Jim Click, although the salesman was a little older, very knowledgeable about the car, had difficulty demonstrating the features. the test drive became a joint effort into "figuring this car out..." At another dealership, Dick Poe in El Paso, the salesman was definitely more interested in his phone, at one point even left us for a minute to make a call. When i met Carlos, he appeared young and I thought, here we go again. To my surprise, his professionalism, attention to detail and enthusiasm out shined what I mistakenly thought was going to be a lack of experience. We were so impressed, we ended up buying two vehicles that day, the Chrysler 300 and a Need Grand Cherokee.Great Dealership and customer service
by LDjones on 12/01/2017Excellent customer service at dealership, Gerry was very friendly, knowledgeable, and enthusiastic. Felt comfortable with overall experience. Would definitely recommend to family and friends.LD, I am glad to hear that you were pleased with the customer service that you received. I am happy to hear that my team made you feel comfortable during your visit tot he dealer. Let me know if you need anything else. -- AJ Davey, General Manager
Purchase of 2017 Jeep Renegade
by TwosonAZ on 10/22/2017We had a nice experience at the Tucson, AZ Larry Miller's dealership purchasing a new 2017 Jeep Renegade. The sales person, Fernando, was an excellent agent. He was very friendly, patient, knew the car very well and was able to answer all… our questions and concerns. A very professional fellow. As was Marty, the Finance professional who took care of all the paperwork. We test drove the selected car and purchased it the same evening. All went very smoothly. After a couple of days driving and becoming acquainted with the Jeep Renegade, we really enjoy it. So we got a fair deal from great people and a super car...all is good.I am glad to hear that you had a great Jeep buying experience at the dealership. Congrats on your new Renegade! I will let Fernando and our team know that they are doing a great job. Please let me know if you need anything else. -- AJ Davey, General Manager
Terrible Customer Service
by KenK on 08/20/2017We had the worst service from this dealership. The problem has come when we traded in our Chrysler. Mr. Overfelt has failed to return numerous phone calls and emails. We traded the vehicle on the 5th of May, and still have not received… the refund from our warranty. Worst experience ever. Avoid this dealership, especially if you are military and will have to relocate. The upfront customer service was average but the headache we now have in trying to get our refund is ridiculous. And their repeated failures to return contact is unprofessional and disrespectful to their customer, especially military ones.Ken, I apologize for the lack of communication throughout the entire process. Once I hear of the situation I involved myself immediately and I sent your refund out immediately. I hope that eased the situation for you guys. Have a great day! -- AJ Davey, General Manager
Great service
by GMCTerrian on 08/05/2017Very good experience. No pressure lots of choices. Meal is knowledgeable and great to work withThank you for this wonderful review! I'm very glad you had such a great experience. Please feel free to reach out if there is anything else we can do for you! -- AJ Davey, General Manager
Great Service
by The_Ump on 03/02/2017We were very happy with the service and our purchase. This was the second purchase that we were involved in at LHM and have been very pleased. David Lovelady and the team answered all our questions and got us exactly what we were looking… for.I am glad to hear that David and the LHM team were able to assist you with not only your first but second purchase. Please let us know if there's anything else we can do for you. We look forward to your next visit! Best Wishes --AJ Davey, General Manager
No pressure, honest, easy and fun!
by Bettinap73 on 02/06/2017I would highly recommend working with the team at Larry Miller, great group of professionals who uphold high standards and make car buying a pleasant and exciting transaction!Thank you for taking the time to let us know about your experience at the dealership. We strive to uphold the highest professional standards and make everyone's car buying experience superb. Please let us know if you need anything else! -- AJ Davey, General Manager
Amazing
by Sfernandez06 on 08/01/2016I had an AMAZING experience with Larry H Miller Chrysler Jeep. I was able to do all my shopping on line and over the phone. All I had to do was go in test drive my car and sign the papers. Keith, Steve, Jose, And Tommy were great. I dont… have enough kind words for these four gentalmen.Super Easy No Hassel.
by Ray_Jeepin on 07/15/2016I could not have had a better buying experience at Larry H miller Chrysler Jeep. I told Ed what I wanted, he located it in their overflow lot. Ed knew the vehicle very well and answered all my questions and handled all the paperwork prep… quickly. Bo in Finance was quick quick quick and did not attempt to hide any thing. All charges and fees were clearly explained. I really could not have asked for a better vehicle buying experience. Great team environment. Everyone was on the same page. The vehicle I purchased was a 2016 Jeep Grand Cherokee 4X4 Laredo Anniversary Edition.Thank you so much for coming in! Congrats on your brand new car! - Larry Watts, General Manager
Great experience
by Jeepsrbest on 05/16/2016Very helpful sales people and good selection and prices.Thank you so much for your review, I will pass this along to my team! - Larry Watts, General Manager
Repeat customer
by Tucsonpd on 05/05/2016I bought my firsticket Jeep Wrangler 3 years ago from Larry Miller's. Last month my wife and I bought a used Wrangler from John Huey. The whole staff seemed to care that we were happy. We had a small problem and they did the right thing and… took care of the issue. These guys are a class act. I will buy my next Jeep from them.Thank you so much for your 5-star review! - Larry Watts, General Manager.
An almost perfect experience
by PatrickSP on 04/16/2016Recently my wife and I declared bankruptcy, a necessary evil to get our lives back on track. Searching the web for dealships that dealt with bankruptcy and building credit, I came across Larry Miller Jeep. Unfortunately I also researched… a rival dealership, and went to them first. After many hours, which stretched into a day, we were told they could do nothing for us. Calling Larry Miller after this, we were introduced to Mike Herbest , a sales agent at Larry Miller. Long story short? Mike was a consummate professional, helpful, dedicated, knowledgeable and very, very personable. He was able to find me a new Jeep Renegade that I had my eye on, and because he was so helpful, my wife decided to purchase a new Jeep Patriot as well. This was all due to the stellar service that Mike provided. It is a testament to his hard work that this experience went as smoothly as it did. I'd recommend Mike to anyone that would listen and is the market for a new car. Now, unfortunately for the bad part. We had financing in place before we left with our new vehicles, or so we thought. We were told that because it as later in the evening and on the weekend, they would be shopping "for the best deal". The finance person assured us that the interest rate and monthly cost would not go above what we were quoted, and even promised and insinuated that the cost would, in fact go lower than quoted. He was very sure of this, and we were on our way. Several days passed while we waited for an answer on our final numbers. We talked to finance several times during this period and were led to believe that we had a great interest rate and low monthly payment. Upon going to the final signing, however, things went south. Not only did they want $2000.00 down, but the only other offer they had for my Jeep Renegade was over $200.00 more than we were led to believe, and had an interest rate 7% higher. In addition, my wife's monthly payment went up by over $100.00. Shameful misleading promises really ruined much of our excitement. Being led to believe one thing, and delivered another feels a lot like misleading the customer. I'd really have to think before buying again. The end? Mike is a stellar component that I would recommend any day of the week. I would have to say I'd recommend, with one caveat: Do NOT drive off the lot without all of your final paperwork and deals in place. Don't let them shaft you afterwards.Mr. and Mrs. Palmer, we appreciate your business and your kind comments about Mike, he is one of our best. As mentioned the first dealership you stopped at was unable to help, reestablishing can be a stressful situation. I would like to make arrangements to meet with the two of you, please call 520-258-6002 if you would like to set an appointment. Thanks again! - Larry Watts, General Manager
UPDATE: After posting my review, I was contacted by Larry Watts, General Manager. Both my wife and I talked to Larry on different occasions, and were very surprised to find him open, invested and willing to compromise to get us to the point that I would gladly recommend to anyone Larry Miller Jeep. Larry Watts and his team has made a believer out of me. I think it's so very important that businesses read and react to customer feedback and Larry has proven that he cares. I will add on caveat: My new Renegade has a leak coming from the roof, or somewhere around there. I'm hesitantly hopeful that they will be able to fix the issues to my standards, and I will let you know how that goes.
UPDATE: Day one, and no one has called about the repairs on my vehicle. Not the best sign, but I'll give them the benefit of doubt. (For now)
Five star treatment
by MolinaM on 02/09/2016updated 02/29/2016This place will make you wanna purchase anything everyone is amazing friendly,knowledgeable and patient sales manager made me feel like i was family told me he was going to make a deal for my needs he never pushed me never made me feel… forced and sales man was also in for what ever i needed for my budget and credit situation by the time i walked in and actually signed on my car i was confident and was a piece of cake never had to wait around stressing about anything drove off and they still manage to amaze me how they have detailed oriented follow ups and customer service thank you guys!!!Thank you so much for this review! We are so happy we could provide you with the best service possible! - Larry Watts, General Manager
Thank you so much for your 5-star review! We are happy we provided you with the best service possible! - Larry Watts, General Manager
Keith Torres was very helpfull and professiona. the finance man was good 2
by mikedqv1s on 01/06/2016updated 01/19/2016All good only question I had was I think a key charge lowered to $175 or so. My key has no buttons and I think is nothing special on my Patriate. Why a charge at all?Mike, please feel free to call our service department to see if we can help you! 866-447-1843 - Thank you!
Larry H. Miller Sales Experience
by remmos720 on 07/16/2015updated 07/29/2015My experience at Larry H. Miller was wonderful. Fausto or GQ was amazing from the start and very helpful through my entire process. I will without a doubt refer business to him and Larry H. Miller.Thank you for your rating! We appreciate your business! -Larry Watts, General Manager
2015 Jeep Renegade Purchase
by Tinebubls on 07/18/2015Having only seen the Jeep Renegade once in Nashville during a business trip and liked the looks we began to research the car further. We found on-line a car at the Tucson dealership we liked and decided to come take a closer look. We could… not find the vehicle on the lot that was listed on-line so we asked Ed Barry to find it's whereabouts. Unfortunately the vehicle had been sold the night before. Ed searched to see if there was another one available in the Phoenix area and there was one ordered by the dealership but had not arrived as yet, arrival date was uncertain. Ed showed us several vehicle on the lot and was responsive to all of our many questions and explained things clearly. So we decided to take a test drive and were pretty much sold on the vehicle. Since we were not trading a vehicle in and was going to put a substantial amount down in cash Ed got the Manager to work us a deal. We accepted the deal and moved forward with the purchase. This was not a pressured sale which made it easy to work with Ed. The only issue was the time it took to complete the financial paper work (numerous documents to sign). Beau Overfelt was very pleasant to work with and willing to answer all of our questions with clear answers and was able to get us further deals with the different service/warranty packages. Ed wanted to get the car ready for us to take home on that day but we didn't want to wait in town another couple of hours for the vehicle to be cleaned & prepped and we needed to get the down money so we decided to pick it up 2 days later. When we went in on that Monday of course it had rained and the car was not pristine for delivery. Barry was not happy that the car was not the way he wanted to deliver it so he instructed us to bring the car back for another clean-up. Barry spent time with us going over all of the functions of the vehicle in a very clear and concise manner. We have aways hated buying a car due to the many hours spent haggling the deal, but this experience was totally different. Everyone in the dealership was very pleasant to work with, insured our comfort during the visit and when we returned 2 days later to pick up the vehicle everyone remembered us. This experience has been a pleasant one thanks to Ed and Beau. We have previously purchased a used car and had our service completed at this dealership and have had nothing but positive service. Thanks for the experience!Glad to hear you had a 5-star experience when you purchased your Jeep Renegade! We sincerely appreciate your business and I will be sure to pass on the feedback Ed! Please let us know if there is anything else we can do to assist you. We look forward to seeing you in the future. - Larry Watts, General Manager.
great service
by patriotowner on 06/19/2015excellent. honestly, i was just starting my car search experience. i was looking for a jeep hopefully but my expectations may not have been high. you really did what you could do to help me get a new car. got what i really wanted and… didn't have to look anymore. My girlfriend's 14 yr old son who was with us thought "Harry was very nice."Thank you for the review, and congratulations on your purchase! We sincerely appreciate your business. -Larry Watts, General Manager
First rate customer service
by Gramgram on 06/15/2015Randy Fermstad treated me with the utmost respect and courtesy. He listened and understood my needs in my car search and delivered total satisfaction and the process and paper work went seamless. I will totally refer family and friends to… Larry H. Miller Chrysler Jeep Tucson. I am absolutely impressed with the whole overall experience.It's great to hear that Randy provided you with an excellent experience at our dealership. We appreciate your business and you recommendation. -Larry Watts, General Manager
My NewJeep
by dragonsmaster on 06/01/2015This is only the second "New" vehicle that I have every bought and I must say that the entire time at the dealership was great. I will recommend Larry Miller any time I can.Great to hear! Congratulations on your purchase! Please let us know if there is anything else we can do to assist you. -Larry Watts, General Manager
Happy trading
by Overlandguy on 05/22/2015Everything and everyone worked to perfection. We have never had a more relaxing time with an automobile purchase.I'm very glad to hear that my team was able to provide you with a relaxing purchase experience. Thank you for choosing Larry H. Miller Chrysler Jeep Tucson. -Larry Watts, General Manager
Wont keep word
by shay5609 on 03/17/2015i contacted dealer via email and talked to Harry Easby he told me at 10 pm pst that he was busy with customers and he would get pictures on monday and i didnt know the dealership was open that late and now it is monday night and he has yet… to email me all at all very bad at keeping his word i live in arkansas and i would hate to make the drive to buy a car just to get treated like this looks like i will have to pay more to go to a different dealership thank you so much for this unpleasant experience i would hate to go there in person no telling how bad i would get treatedThank you for reaching out. Id like to apologize for any miscommunication that occurred, and I would like to speak with you personally to make sure your needs are met. Please reach out to me directly at (520) 258-6002. Thank you. -Larry Watts, General Manager
Chrysler Pacifica
Jeep Wrangler
Ram 2500
Ford Bronco Sport
LOW, NO HASSLE PRICES!
We give you the price of the vehicle up front with no hassle. Everyone gets the same fair price and you don't have to spend hours negotiating it.
3-DAY GUARANTEE
We know that every vehicle is not perfect for every person, so all vehicles can be exchanged within a 3 day period. Please see your sales manager for written details.
NON-COMMISSION-SALESPEOPLE
Our sales consultants are paid a fixed fee, no matter which car or truck they sell. This allows them to focus on finding you the exact vehicle that fits your needs and budget!
EASY, FLEXIBLE FINANCING
We work with several financial institutions to provide you the best possible financing options. When approved, you may have several options to choose from. Simply choose the one that's right for you.
125+ POINT VEHICLE INSPECTION
Our factory trained technicians put every vehicle through a rigorous certified quality inspection, checking more than 125 points to meet our high-quality standards.
- Complimentary Loaner Cars
- Instant Financing
- Complimentary Coffee
- Rental Car Service Onsite
- Cable Television
- English
- Spanish
I am glad that you came from such a long way away to get your new Chrysler 300. I am glad that you had such a great experience that you also bought a Grand Cherokee. I really appreciate that you trust us that much and that you had a wonderful car buying experience. Please let me know if you need anything and congrats on your new cars! -- AJ Davey, General Manager
by lhmtucsoncj on 12/12/2017