Larry H. Miller Dodge Ram Tucson
Customer Reviews of Larry H. Miller Dodge Ram Tucson
Review type:
Go Dodge!
Great Job
by longlano on 02/20/2018The service was great and the tec. was very polite and friendly.excellant service from Larry Miller Dodge Tucson
by conkenXX on 02/07/2018I had the best car buying experience. I love the van. It is better then the ones I found near my house. Dylan went beyond most salespeople on finding the one we wanted.Thank you for sharing your incredible experience with us! Congratulations on your new van! I'm glad that Dylan was able to track down the perfect one for you and your family's needs. Please let us know if there's anything else we can do for you moving forward. Thank you again for your business. Ā Rich Smith, General Manager
Done In Record Time
by RamBoy14 on 01/26/2018I was told it would take up to five hours for my recall repair to be done. Todd, my service rep got it done in less than a hour. Got a round of golf in because he expedited my repair.Thank you so much for leaving us this review! I apologize for getting back to you this late. Thanks again, Rich Smith, General Manager
oil change
by kailua65 on 01/14/2018Kelly was my advisor and she was very professional and did an excellent job at what she does!!!! james grayJames, I am glad that you had a positive experience with Kellie and our service team Let us know if you need anything else from us. -- Rich Smith, General Manager
Excellent Customer Service
by JOrtiz1979 on 01/05/2018My service adviser Kelly went above and beyond. Excellent customer service and was out of the dealership sooner than expected. Thank you!!!Mr. Ortiz, I am glad to hear that you had a positive experience with Kellie and our service department. I am glad that they went above and beyond to take good care of you. let us know if you need anything else from us. -- Rich Smith, General Manager
Commercial Vehicle
by FMBYDB1 on 01/02/2018Nick in commercial sales was fantastic! Never had such a smooth new vehicle purchase before.I am glad to hear that Nick could guide you through a smooth and easy vehicle purchase. Please let us know if there is anything else we can do for you of your business. Have a great day. -- Rich Smith, General Manager
Good service at Larry H. Miller
by juanleon on 01/01/2018My Last visit at the dealership was a very positive one. To start off the young man, Daniel Dalmand, was excellent. He was cheerful, cordial, friendly and very professional. I told him what I needed done and that I did have an appointment.ā¦ He took care of me right away. he came back about an hour later, told me what was done. He also showed a few things that I should consider getting done.I am glad to hear that your last visit to us was great. I am happy to hear that Daniel was excellent and assist you with your vehicle. Please let us know if you need anything else from us. -- Rich Smith, General Manager
New Truck
by drdan310 on 12/25/2017Great experience a Larry Miller Dodge Ram in Tucson. Sales staff have gone above a beyond as advertised. My sales rep Raul Bravo was on top of the transactions at all times. Great doing business with them. Would highly recommend thisā¦ dealership.Thank you so much for sharing! We appreciate your support and we're glad you had a great experience with us! -Rich Smith, General Manager
Eddie A Sales
by Chavezted on 12/15/2017updated 12/21/2017We are amazed of all the miller staff and how they help everybody feel like family. Our sales rep. Eddie was very professional in sowing us our auto. and we very satisfied on the way we were treated by everybody. Ted & Norma ChavezTed, I am glad to hear that you felt like family when you came into the dealership. that is one of our core values. I am happy to hear that you are very satisfied with your experience. let me know if you need anything else from us. -- Rich Smith, General Manager
Service visit
by Bmothic on 11/29/2017Quick fast service. No complaintsI am glad that you had a quick and service visit. Thank you for trusting us to work on your car and let us know if you need anything else from us. -- Rich Smith, General Manager
Oil Change Service Review
by Tommyboy65 on 10/26/2017We arrived to find the service lanes busy with several vehicles in line but we're checked in rather quickly. Our Technician was friendly and got us on our way. We asked for a quote to fix the right side mirror and when we came back forā¦ the truck, the quote was over 800.00 to replace the whole side mirror. A little too much for us right now so we'll have to keep the tape on the mirror.I am glad that you were able to experience our great customer service during your oil change. Thank you for leaving us the review and let me know if you need anything else from us in the future. -- Rich Smith, General Manager
Great Job
by lefteyejohnny on 09/04/2017updated 09/26/2017Walked onto car lot went just to look. Team member greeted me and my son, asked what was needed, we told him we saw an add on their internet site, (starter car for my son).. he showed us the car. It is a beauty..negotiations started..Weā¦ drove off with the car my son needed. Great Team!!I am glad that my team was able to your son into a starter car. I am glad that the process was smooth and stress-free. have a great day! -- Rich Smith, General Manager
Rebel of my dreams, easy as pie
by Dream_Rebel on 09/03/2017updated 09/26/2017My salesperson Guillermo Benitez and finance person Chris Corbaley were great. They were extremely knowledgeable and easy to work with? I'd done a great deal of research prior to my purchase and knew what I wanted and what a fair priceā¦ for the vehicle I wanted to purchase and what my trade was worth. Guillermo worked on behalf to get through to the bottom line andake the process easier than I've ever experience before. Chris got us a great rate equal to our good credit. Thanks to them, I was happy to drive so far to get my dream truck.I am glad to hear that you were able to get into your dream truck! Thank you for coming in and working with my sales team. We appreciate your business and please let me know if you need anything else from us. -- Rich Smith, General Manager
Dodge Ram 2500
by Cheesewiz on 08/17/2017updated 09/07/2017Everything went well they went the extra mile to sell the truck to us but the follow up has not been there. My wife wanted a DVD player and they said they would send the options. No options 3 days later even with a follow up text from myā¦ wife. Guess we will see if they do what they said after the sale.Thank you for leaving us this great review and rating. I am glad to hear that everything went well and that we went the extra mile. Let me know if you need anything else from us. -- Rich Smith, General Manager
Repeat offenders
by Bryan on 08/28/2017This is the second time I've had to complain about a defective vehicle sold to me by this dealership...the second purchase was a deal put together by upper management to atone for the first purchase which was a disaster and eventuallyā¦ became a states attorney's complaint. This 2nd purchase was a 2008 Chevy Silverado that LHMilller Doge had owned for an incredible 17 months and put over 11K miles on, yet they had no record of service nor any other information about the truck. So I wisely bought the extended warranty with it, and yet it's like pulling teeth to get the problem taken care of because the dealer's service manager has ignored my requests to have it fixed. Turns out that the dealership put the wrong psi rated tires on this truck without changing the tire monitor sensors nor the door placard that shows what the tire pressures should be on this vehicle. The truck was purchased with the new tires under-inflated so as not to set off the tire monitor's warnings, and now that the tires are properly inflated, the warnings are going off constantly. Very annoying!Bryan, I am sorry to hear about your negative experiences with our service team. Your negative review is very important to me and I would love to talk with you to address your situation with you. Please call me at 520-589-2985. Ā Rich Smith, General Manager
Battery Replacement
by JohnWMurray on 08/05/2017The dealer had to replace my defective battery. The work was done promptly and effectively.John, we're glad you were satisfied with our service. LEt us know if there's anything else we can do for you. -Rich Smith, General Manager
Katie's truck serviced
by Katiepad on 07/10/2017updated 07/25/2017I was early, expecting to wait. They were very accommodating and got me in early. Service was done in a very timely manner and they even washed my truck!Katie, we're glad we could provide you with a great experience. Let us know if there's anything else we can do for you. -Rich Smith, General Manager
Great Help
by mtlwlf86 on 07/16/2017Carlos at LHM provided me outstanding service. He was accurate and professional.We're happy to hear that Carlos provided you with great service! Feel free to contact us anytime if you need anything. -Rich Smith, General Manager
Second Vehicle Purchase at Miller Dodge
by SteveW84RC on 06/22/2017updated 07/05/2017As before, the folks at Miller Dodge were as professional as any automobile dealership could possibly be. Our original salesperson, who happened to be sales manager, Jimmy Williams, was there again on this occasion. He was very helpful. Ourā¦ salesperson Steve Blasik was also very helpful. We are happy with our purchase and the trade we made with our '09 Challenger to purchase a 2017 Charger.Thank you for leaving us this great review. I am glad that our sales team was able to help you find a car that you love and at the right price with the trade-in value as well. Congrats on your new Charger. -- Rich Smith, General Manager
Lisa is the best!
by Katherine_Wenger_Gamble on 06/17/2017Lisa is absolutely incredible! She was able to get my truck in late Friday and out by noon on Saturday, after others said nothing would be looked at until Tuesday of the following week. She has been our service guru for many years, way backā¦ when Tucson Dodge was around and with a company that has nothing but dodge trucks, we've been around her quite frequently. I always appreciate her honesty, her "straight-to-the-point" mentality and her willingness to go above and beyond each time it is needed. I know that if Lisa is on our vehicle that it will be handled perfectly. I can't thank her enough or sing her praises to the level that she deserves. She is incredibly patient, sweet, funny, courteous, professional, friendly, informative, commanding (but in a good way) understanding, trustworthy, and the list goes on. If you can get Lisa to handle your service, you will never go wrong. Thank you, Lisa, for all that you do!!! You are the absolute best!!Thank you so much for letting us know that Lisa is doing a great job. Thank you for trusting us to work on your vehicle. Let me know if you need anything else. -- Rich Smith, General Manager
Dead Battery
by KatHarris on 06/15/2017Service Advisor Brian was very helpful and understood our emergency. They took care of the battery change out and we were on our way.I am glad to hear that our service team was able to assist you during your emergency! I will pass along a good word to Brian letting him know that he is doing a great job! -- Rich Smith, General Manager
Thank you so much for taking the time to leave this review! I will make sure to pass this along to my service team. -Rich Smith, General Manager
by lhmtucsondr on 03/20/2018