Larry H. Miller Dodge Ram Tucson
Customer Reviews of Larry H. Miller Dodge Ram Tucson
Review type:
Go Dodge!
Service took way longer than expected
by Busy Mom on 04/01/2020I scheduled a 7am appointment (the first of the morning) and was there for just over 4 hours to have my oil changed, tires rotated and my oil pressure gauge replaced. I never would have anticipated that it would take 4 hours to get that… work done. I can only give 3 stars because of the time it took to maintenance my car.Repair service review
by Service experience on 04/01/2020We had the unfortunate need for a new engine in our 2002 Ram van-AND miraculously Larry Miller had the only engine in all of US!!!! They said about a week for repairs & completed work in 4 days. Lisa wonderfully helpful. Mike the mechanic… did excellent work. We now have driven 500 miles and notice a wonderful improvement in power. There were two items not completed and service took care of those issues right away. Thank you all at Larry Miller for helping us to continue our vacation.Thank you for taking the time to review our dealership. We are happy to have earned your recommendation. Come visit us again soon! - Stacy Barnett, General Manager
Kelly Wilkinson is amazing
by Great service on 03/31/2020Kelly took the time figure my needs out and gave me the service I needed as well as recommende# service that was do. Great staff member.Thank you for taking the time to review us! It was our pleasure to provide a top-notch dealership experience. We hope you will continue to come to see us in the future! - Stacy Barnett, General Manager
Greatest service
by Jose on 03/30/2020I was looking everywhere all over tucson. Everywhere I went, it was a salesman trying to give me what I didn’t need. I was recommended to try Larry h Miller. Honestly, best service I ever had. The gentleman that helped me was attentive and… respectful of the vehicle I was looking to get. Recommend this place to any first time buyers.It's great to hear from you! We appreciate your excellent review and hope to work with you again soon. - Stacy Barnett, General Manager
Happy Camper
by Dwight on 03/29/2020From the very start, I was taken care of in a kind and professional way. I am totally satisfied! DwightThank you for reaching out! We hope you’ll come back soon if there’s anything else that we can do for you. - Stacy Barnett, General Manager
Oil change and software update
by Eric on 03/29/2020Done right and on time, they also rinsed my vehicleThank you for choosing our dealership! Our team was happy to assist you however possible. Come back soon if there’s anything else we can do for you in the future! - Stacy Barnett, General Manager
Great Job Todd
by R Parra on 03/29/2020I cannot express my appreciation and respect for Todd. He went out of his way to get my truck repaired while working with me and the warranty dept. Todd is pleasant and a true professional. My family and I are grateful and have told our… family and friends how great our experience was. Thank youThank you for taking the time to review us! We hope you will continue to come to see us in the future! - Stacy Barnett, General Manager
Oil service March 24,2020
by Alfred miranto on 03/28/2020Daniel Dahlman our service advisor as always as gone beyond to make Our service exceptional. We have had 2 new dodge rams because of Larry Millers great sales staff but the service department really shines due to DanielHello! Thank you for making us a part of your day. Your review is much appreciated. Stop by and see us if you need anything else down the road. - Stacy Barnett, General Manager
GO TO A DIFFERENT DEALERSHIP
by Courtney on 03/27/2020This dealership is terrible. Not only with communication but how they do business. I worked with five different people during the process of buying my car. Thad, Art, David, John, and Shawn. On Feb 27th I left the dealership with a car… thinking everything was smooth, had a signed contract, etc. Two weeks later I was told by Art that my interest & payments went up, and that when purchasing a car it’s always a “pending approval” when you leave... LOL. Not only that, but when explaining to Art the situation of already paying the insurance on the car & etc, his exact words were, “Thats just how life is sometimes”. I went as far as looking into getting my legal team involved. This place RUINED my credit score because they continued running my credit to find a finance corporation for me for an ENTIRE MONTH. I looked into the contract and it states that in the event a contract is canceled the buyer must be notified only by a written notice. I never got a written notice. I have now signed three contracts with this dealership for a car I purchased a month ago. All five people I worked with were rude and I believe tried to take advantage of the fact that I am a women and they thought I didn’t know much about cars and legal documents. I requested my trade in and money down back and Shawn’s words were, “Yeah I’m sure we could get it back. It’s off at an auction. It might take a few day’s because we have to make sure it’s safe for you. Make sure it doesn’t have the corona virus or anything”. UNPROFESSIONAL. The finance team and sales team need a rude awakening. What happened to me is not the way a dealership should be doing business. Saddest thing, that’s only half of what happened to me with this dealership. Don’t go here.Hello Kourtney, It’s hard for me to address all of the frustrations that you’ve communicated in a single response, but I want you to know that we care deeply about our customers’ experiences and we take your review extremely seriously. I’d appreciate the chance to speak with you directly to help you find the answers and resolutions you are searching for. Hopefully you will give me a call at your earliest convenience and we can get to the bottom of this together. Thank you for your time. - Stacy Barnett, General Manager, (520) 589-2985
Not happy
by Rick Stewart on 03/27/2020car was not washed after spending 1100.00 dollars in repairs. One day later heaed a thumping noise coming from the rear disck brakes when slowing down which wasnt there before. Not happyHello there, thank you for taking the time to leave a review. It’s unfortunate to hear that you’ve had a negative experience at our dealership. We strive to offer a top-notch visit for all of our customers. I’d appreciate the opportunity to better understand your frustrations so that I can ensure everything has been handled properly. I hope you’ll give me a call soon and we can get this sorted out together. - Stacy Barnett, General Manager, (520) 589-2985
Oil Change
by Ricks Ram 2500 on 03/25/2020Got a great oil change at LM Ram! Kelsie was my service advisor, she went out of her way to make sure my truck got washed after getting worked on! I will be back! Love it. I wish you were up in Vancouver Washington! Thanks again!Thank you for taking the time to review our dealership. We are happy to have earned your recommendation. - Stacy Barnett, General Manager
Oil change
by Rebecca Benavidez on 03/23/2020I love this place and Daniel is awesome. He’s prompt and quick and makes me feel very specialThank you for taking the time to review us! We hope you will continue to come to see us in the future! - Stacy Barnett, General Manager
Quick Service!
by ST 5500 on 03/23/2020Had a recall for a HD truck. Was ready quicker than anticipated. Good service and quick turn around. Informed ahead of time with reminders and called as soon as it was ready for pickup. Thanks for a good experience!Thank you for choosing our dealership! Our team was happy to assist you however possible. Come back soon if there’s anything else we can do for you in the future! - Stacy Barnett, General Manager
Horrible experience
by Jesus montes on 03/22/2020I have a modified ram 2500 with a 6” lift and 35” tires. I took my truck into the dealership for a oil change. I told them do not wash my truck, do not inflate my tires. Be extremely careful when driving around a curb this truck is wide and… you will curb the wheels. They sent my truck through the auto wash and scratched my wheels, they over inflated my tires, they curbed my wheels. Then the manager said well when you modify a truck this is the risk you take and you can’t expect them to be responsible. Then I canceled my membership because of the poor customer service and he said I quote “that’s fine we will continue to keep our doors opened if you keep or cancel your membership.”2nd new vehicle purchase
by Angela Cullum on 03/22/2020Great dealership. Excellent service Super staff Best deal around on the vehicle we wanted.Thank you for reaching out! We hope you’ll come back soon if there’s anything else that we can do for you. - Stacy Barnett, General Manager
Service
by Service on 03/22/2020They didn’t check the tire pressure or fill the washer fluid, they didn’t even clear out the oil light, I had to go out air on all 4 tires.Great service experience
by Brent on 03/22/2020I dropped my car off to get serviced and they treated me very well and got it done quickly. Great staff.It's great to hear from you! We appreciate your excellent review and hope to work with you again soon. - Stacy Barnett, General Manager
Oil change, regular maintenance
by Mike on 03/21/2020Excellent service. Service rep Kellie was very polite and professional. Will return.Thank you for reaching out! We hope you’ll come back soon if there’s anything else that we can do for you. - Stacy Barnett, General Manager
Service dept was great
by Service dept was great on 03/20/2020Todd took care me...I got a flat and was left stranded after the pump that comes with my car wouldnt work. So I had to remove the tire and take it in get a new one mounted and then brought the car back to get a whole new set. Todd ensured… my vehicle was taken care of with both visits. Parts dept could use some customer service training...when I called he didnt listen to my question and jumped to a conclusion and didn't answer my question.Thank you for choosing our dealership! Our team was happy to assist you however possible. Come back soon if there’s anything else we can do for you in the future! - Stacy Barnett, General Manager
Maintenance service visit
by Sandy on 03/19/2020I am very pleased with this service visit. I was early for the appointment but was attended to right away. The communication with Todd was clean and concise. The job was done on time and for a reasonable price.Thank you for taking the time to review our dealership. We are happy to have earned your recommendation. Come visit us again soon! - Stacy Barnett, General Manager
Awesome service and great stafff
by Gilbert on 03/19/2020My service Advisor went above and beyond. Will continue to use them to service my vehicle .Hello! Thank you for making us a part of your day. Your review is much appreciated. Stop by and see us if you need anything else down the road. - Stacy Barnett, General Manager
It’s unfortunate to hear that your service experience took longer than expected. We try our hardest each day to provide a quick and easy visit for all of our customers. If there is anything else that we can do for you or if you have any other concerns, please give me a call and I’d be happy to assist. - Stacy Barnett, General Manager, (520) 589-2985
by Stacy Barnett on 04/03/2020