Larry H. Miller Volkswagen Tucson
Customer Reviews of Larry H. Miller Volkswagen Tucson
Review type:
Not Too Shabby
by John on 09/24/2022+ Nice/Professional Staff + The Water Guy + Cleanliness + Gave Me a Retired Military Bonus + No Unhidden Fees/Surprises - It Took a Bit Longer Than We Were Expecting (5 hours?) - No Valve Stem Covers?Ode to Whitey
by Scott D on 03/31/2022This dealership has excellent people who were polite and honest ! I was given a good deal at a fair price 😎Thank you for taking the time to leave us a review. Our team always strives to give a 5 star experience. Please let us know if there is anything we could have done to improve your visit. We hope to hear from you soon!
Tough Year
by W A Egmont on 01/27/2022Despite all the industry challenges of supply and staffing, we had an excellent experience with Larry Miller VW in Tucson. From the first conversation through follow up calls regarding satisfaction and any issue we were dealt with… diligently, professionally, and in a way that builds trust for future relationship.Thank you for taking the time to write such a positive review. We really appreciate all our customers and strive to deliver truly exceptional customer service. We look forward to doing more business with you in the future.
Overall a pleasant experience
by Fresh80 on 10/04/2021Great service, really accommodating for first-time buy experience from a dealership and getting financing w/ options. Made accommodations to get car cleaned, serviced, and concierged through process. Was hoping to get more off the price tag… but car was a hot, limited-edition item that probably would’ve been gone by next day.Thank you for reaching out! We hope you’ll come back soon if there’s anything else that we can do for you. - Dallas Penrod, General Manager
Base price of used 2017 passat not bad but ...
by Ed Anders on 03/13/2020Larry Miller has alot of addons for a used car that were paid for by original owner. Such as tinted window warranty $465. Nitro air in tires $165 and then get a flat fancy air is gone. Then there us a extended warranty for $3000 plus that… only worth nothing.Hello there, thank you for taking the time to leave a review. It’s unfortunate to hear that you’ve had a negative experience at our dealership. We strive to offer a top-notch visit for all of our customers. I’d appreciate the opportunity to better understand your frustrations so that I can ensure everything has been handled properly. I hope you’ll give me a call soon and we can get this sorted out together. - Bill Klaer, General Manager, (520) 829-9384
Always great deals here!
by Great prices on 03/12/2020We have purchased our last 3 vehicles from here and are likely continue as long as we receive great service and prices with fair negotiation.Thanks for your wonderful review. We hope to work with you again soon! - Bill Klaer, General Manager
Great
by Great on 03/07/2020Online tool went great felt like it cut the time in halfThank you for taking the time to review us! It was our pleasure to provide a top-notch dealership experience. We hope you will continue to come to see us in the future! - Bill Klaer, General Manager
Awesome customer service!
by Jeremy on 03/02/2020I wanted to buy the 2019 Jetta R-line, I set up a date a week after I looked at the car to come by and buy it. My seller told me he has the keys already to the car and it’s gonna be mine that following Saturday. Once I got there on that… Saturday some other sales person sold the car, not knowing it was reserved for me. I was pretty upset, till my seller told me to wait 5 minutes. After coming back he told me he’s gonna give me the 2020 Jetta R-line for almost the same price. I’m really satisfied with the service, the management and the seller itself. They really care about you and I’ll definitely recommend them to my friends and family. 10/10!Thank you for taking the time to review us! We hope you will continue to come to see us in the future! - Bill Klaer, General Manager
LHM Fiat Service - Headlight Out
by Amy on 03/02/2020Thanks LHM Fiat Service for a super quick turn on replacing my headlamp and daytime running bulbs. Service is friendly, reliable and trustworthy. My Abarth has 115k miles and still purrs like a dream machine!Hello! Thank you for making us a part of your day. Your review is much appreciated. Stop by and see us if you need anything else down the road. - Bill Klaer, General Manager
HONESTY
by Rachelle Harris on 02/24/2020Im not going to lie. I love my truck. Especially here in Tucson where people do not know how to drive and will cut u off in a heartbeat. The truck runs great. What i do not like is [non-permissible content removed]. 1. I was told that my… credit would only be ran once but as of 3 months later i am still receiving letters from multiple banks. 2. My truck came with one key but i was told i would receive another one soon.(3 months later no key) 3 I was told i would have lifetime oil changes. Went in this past week to find out lifetime oil changes actually meant only 3. Little things like this bother me. Although they sell AWESOME vehicles i would definitely get your PROMISES in writting when dealing with them!Hey Rachelle. Sorry to hear about the issues you're facing. We're glad you love you vehicle so much. If you would like to reach out to me with any more concerns that you have please feel free to do so.- Bill Klaer, General Manager, (520) 829-9384
Love my tiguan
by lLauren on 02/22/2020Brendan was great, patient, and honest.Stay far away!
by Timdraper on 02/21/2020Stay away from this dealership. Every step of the buying process through repairs was a nightmare. Bottom line up front, I traded in a fully functioning vehicle and was told everything in the new vehicle worked. When I reported issues I was… first ignored then told weeks later I took too long to mention issues. Customer service from sales, sales managers, and service was terrible. I’ve received better service from “buy here pay here” dealerships! When I first approached the dealership the salesman told me the car I was there to see wasn’t there. After arguing with me, he finally went to the back and found it. The vehicle was being inspected and run through service so I was not able to drive it, but I was promised the dealership would “do right by me” and wouldn’t sell me a vehicle with any non-cosmetic issues. After purchasing the vehicle, I was told it would take a couple hours to get a part replaced so I went to lunch. After sitting around waiting for a couple hours I was told it would be ready the next day. For the next 3 days I was told the same thing, “It will be ready tomorrow.” I finally called asking when the vehicle would be ready and was told it would take another 5 days to get the part in and then I would have to wait for a bay to open up for them to work on the vehicle, so I asked if I could take MY car home. When I went to pick it up, the salesman asked me “what’s the big hurry?” because he was called in to take care of me. After driving the vehicle for a few days I noticed a couple issues. The features that were included only in this trimline (heated/cooled seats, heated steering wheel) were not working and the motor for the tailgate struggles to open if the vehicle isn’t parked on a flat surface. I emailed my salesman about the issue and the e-mail was conveniently not seen. A week later when service called to let me know the part was in, I asked if the salesman mentioned the other issues and he said no, but he would put a note in the system so it could be fixed when the vehicle came in. When I brought the vehicle in, service never greeted me or introduced himself, he just took the keys, had me sign paperwork, and gave me the keys to a loaner vehicle. The following day I received a text message informing the original issue was fixed, but the other issues weren’t authorized by the sales manager. I spoke with the sales manager who told me he would look into it and would do the best he could to “do right by my.” I didn’t hear back from the sales manager so I drove to the dealership where I was told I waited too long to make a complaint (he was just now hearing about it but I made a complaint within a week of getting the keys), service checked off on those features so they must have magically broken once I drove home, and any repairs would cost too much because he only made $86 on the deal. When I asked how it would cost too much to fix the vehicle, I was told sales managers make money based off gross income and it would have to come out of his pocket. I was then offered to have the tailgate fixed, but not the other issues because they would cost too much to repair. When I mentioned that I was told by him and the sales manager “we will do right by you” he said sorry, we just cant put any more money into that vehicle. I will never consider buying a vehicle or getting service from this dealership again. I would not recommend anyone even waste their time with this dealership.Hello there, we appreciate you taking the time to provide that feedback. I understand your frustrations and it’s unfortunate that we were unable to resolve this situation to your satisfaction. We are sorry that you feel the way you do, but we offered to help by repairing the tailgate that was not part of the original agreement. If there's anymore questions or concerns that I can help with please feel free to contact me. - Bill Klaer, General Manager, (520) 829-9384
Completed before time given
by Best in town on 01/19/2020Got in right away and the job was completed before I expected to be.Thanks for that positive review. Come back again soon if there’s anything else we can do for you or your vehicle! - Bill Klaer, General Manager
Just bought a 2017 Chevy Spark
by Casie-S on 01/18/2020And I couldn't be happier with not only the car, but the awesome service. The people at Larry Miller Volkswagen are so different from other car dealerships. I never felt pressured or played. The salesman they call "Shoes" is great! The… finance team is extremely helpful and has your best interest in mind. I will be telling others about this place for sure.Fantastic Service
by Ryan on 01/13/2020Luis was a great associate and spent a great deal of time working with us and going over everything with the care! I recommend him fully!Thank you for taking the time to review our dealership, Ryan. We are happy to have earned your recommendation. Come visit us again soon! - Bill Klaer, General Manager
Very satisfied
by Very satisfied on 01/10/2020Our salesman,Gary, was very knowledgeable about the Jetta that we were interested in. He explained many details as we took it for a test drive. He was punctual, professional, and friendly. They also worked well with us with our trade-in.Thank you for taking the time to review us! It was our pleasure to provide a top-notch dealership experience. We hope you will continue to come to see us in the future! - Bill Klaer, General Manager
Absolutely Amazing
by Brandi Allen on 01/04/2020Got everything I was hoping and more! Definitely recommend these folks if you’re in the market!!Thank you for taking the time to review our dealership, Brandi. We are happy to have earned your recommendation. Come visit us again soon! - Bill Klaer, General Manager
They sold a car that doesn't start in cold weather
by Magdalena Samons on 01/03/2020I purchased a Fiat 500xTrekking 2016 Dec 14, 2019 LHMVOLKSWAGEN The car didn't start the next day. LHM Fiat has had my vehicle since Dec 16, 2019. Not fixed yet. Surprise my vehicle registration is due in June 2020.(6months) I don't… think the car registration is going to fit in my budget now. There is a lot they don't tell you unless you ask questions . I WOULD NOT CALL THIS A YEAR END SALE. My dogs can't ride in the rental or they will charge me a $350 detailing fee. Don't trade in your vehicle you WONT get a good trade in value. Don' t be in HURRY. After your salesman is done with you the buying process is very time consuming. Don't come by yourself contracts are very involved. The sales person has a lot of tricks up his sleeve.Ease of buying
by Bkitz on 12/30/2019updated 01/06/2020Gary, my specialist, was helpful, calm and easy going when we visited 3 times before buying a Tiguan. Thank you!Thank you for your support! Enjoy your new ride! - Bill Klaer, General Manager
Elsa
by Elsa on 12/23/2019Excellent customer service, very helpful with helping us get the vehicle we wanted. Very persistent, in a good way.Thanks for coming to see us! We hope to work with you again soon. - Bill Klaer, General Manager
Best experience buying a car I’ve ever had
by Chelsea on 12/18/2019Manny was so helpful in a very stressful situation! I recommend them for anyone looking to buy a car. I will be back and have already recommended him to everyone I know. Thank you so much!hank you for coming to see us! We were happy to provide you with high-quality assistance. - Bill Klaer, General Manager
Volkswagen Jetta
Volkswagen Taos
Volkswagen Atlas
Hello! Thank you for making us a part of your day. Your review is much appreciated. Stop by and see us if you need anything else down the road.
by Dallas Penrod on 09/26/2022