Royal Kia
Customer Reviews of Royal Kia
Review type:
Excellent experience
Excellent experience
by Michael on 04/19/2025Sales provided the specific answers to the questions I had regarding the vehicle. In my previous experiences at other dealerships, I have observed that salespeople often lack a comprehensive understanding of the product. However, Taylor… Brae conducted thorough research prior to my arrival and made the decision to proceed with the purchase relatively straightforward. Additionally, the fact that I was not transferred to other individuals throughout the process was refreshing. The streamlined approach involving only one person significantly enhanced the overall experience.Thank you, Michael, for your fantastic review! We’re thrilled to hear that Taylor Brae provided you with thorough answers and a streamlined purchasing experience at Royal Kia. Your feedback highlights the importance of knowledgeable staff, and we’re delighted that Taylor made a positive impact. We appreciate your kind words and look forward to assisting you again in the future! Best, Todd - Royal Automotive Group, feedback@royaltucson.com
oil change
by Richard on 04/21/2025All went well and reasonably quick. Jennifer had everything organized and ready for action.Thank you, Richard! We're thrilled to hear that your experience at Royal Kia went smoothly and efficiently. It's great to know that Jennifer provided you with organized service. We appreciate your feedback and look forward to assisting you again in the future! Best, Todd - Royal Automotive Group, feedback@royaltucson.com
5 Star Service
by Todd on 04/18/2025Everything. Dave Loper always make sure to keep me in the loop with what's going on with my car. His time for completion is always spot on if not better than predicted.Thank you, Todd, for your wonderful review! We truly appreciate your kind words about our service and Dave Loper's dedication to keeping you informed during your car's maintenance. It's fantastic to hear that our completion times consistently meet your expectations. We look forward to continuing to serve you at Royal Kia! Best, Todd - Royal Automotive Group, feedback@royaltucson.com
Good job
by Aiza on 04/05/2025Service is consistent, pleasant lobby, good drinks, free carwashThank you, Aiza, for your wonderful review! We’re thrilled to hear that you enjoyed our consistent service and found our lobby pleasant. It's great to know you appreciated the drinks and the complimentary car wash! We look forward to welcoming you back to Royal Kia soon! Best, Todd - Royal Automotive Group, feedback@royaltucson.com
2025 KIA Sorento
by Marleen on 03/24/2025updated 03/31/2025Our provider kept in contact with us the whole time we were there.Thank you for your review, Marleen! We’re glad to hear that our team at Royal Kia maintained great communication during your visit. We strive to provide our customers with the best service possible. We hope to see you again soon! Best, Todd - Royal Automotive Group, feedback@royaltucson.com
Shop here and only here
by Raul on 03/29/2025First and foremost, nobody tried to fleece us for a maintenance for life on a three year lease. Royal Kia is not Jim Click.Thank you for your feedback, Raul! I’m glad to hear that your experience with Royal Kia was positive and that you did not feel pressured into additional services. We strive to provide transparent and trustworthy service to all our customers. If you have any questions or need assistance, please feel free to reach out. We hope to see you again soon! Best, Todd - Royal Automotive Group, feedback@royaltucson.com
Great experience
by Michele on 03/29/2025Friendly, transparent and went beyond to meet my needsThank you for your kind words, Michele! We're thrilled to hear that you found our team at Royal Kia to be friendly and transparent, and that we went above and beyond to meet your needs. We truly appreciate your support and hope to see you again soon! Best, Todd - Royal Automotive Group, feedback@royaltucson.com
Kia car
by Katherine on 03/17/2025updated 03/27/2025Good warranty and extended warranty. Length of time such as picking the car and start of approval process.Thank you for your 5-star review, Katherine! We appreciate your feedback regarding our warranty options and the approval process. At Royal Kia, we strive to make the car-buying experience as smooth as possible, and we're glad to hear you found it positive. We look forward to assisting you again in the future! Best, Todd - Royal Automotive Group, feedback@royaltucson.com
Great vehicles at fair prices
by William on 03/12/2025updated 03/19/2025Knowledgeable, helpful, and courteous employeesThank you for your wonderful review! I'm thrilled to hear that you found our employees to be knowledgeable, helpful, and courteous. At Royal Kia, I strive to provide excellent customer service, and your feedback is greatly appreciated. I look forward to seeing you again soon! Best, Todd - Royal Automotive Group, feedback@royaltucson.com
Love this Kia location!
by Taylor on 03/07/2025updated 03/17/2025Quick and friendly service! always explains everything!Thank you so much for your wonderful review, Taylor! We're thrilled to hear that you experienced quick and friendly service at Royal Kia, and that our team took the time to explain everything to you. We appreciate your feedback and look forward to seeing you again soon! Best, Todd - Royal Automotive Group, feedback@royaltucson.com
EV6 GT-LIne RWD Purchase
by Gary on 03/14/2025It was an internet enquiry that was handles quickly, professionally and Jake and Nicole made the purchase painlessThank you for your kind words, Gary! We're thrilled to hear that your internet inquiry was handled quickly and professionally at Royal Kia. It’s great to know that Jake and Nicole made your purchase experience so smooth. We appreciate your feedback and look forward to assisting you again in the future! Best, Todd - Royal Automotive Group, feedback@royaltucson.com
Royal Treatment at Royal
by Grayson on 03/05/2025updated 03/13/2025I had an unscheduled maintenance need. The advisor took great care to give me the expectations of my visit and that I may be without the vehicle for a day or two, so as to reproduce the maintenance issue. She was exceptional in her… communication and even went so far as to help me get a car seat out of the vehicle later in the day when we had to swap over to a friends car.Thank you so much for your wonderful review, Grayson! We’re thrilled to hear that your experience at Royal Kia was positive, especially in regard to our advisor's exceptional communication and assistance. It’s great to know that we could help with your maintenance needs and make the process smoother for you. We look forward to seeing you again! Best, Todd - Royal Automotive Group, feedback@royaltucson.com
Service on 2015 KIA SOUL
by Miguel on 03/13/2025Aside from the good service on my KIA SOUL, I was impressed with the efficient check-in process. Someone immediately greeted me, followed by my Service Advisor. Also, another nice touch was a young lady strolling about making personal… contact with customers and generally asking how they were doing that particular day. I found that refreshing and kind.Thank you, Miguel, for your fantastic review! We're thrilled to hear that you had a great experience with the service on your Kia Soul and appreciated our efficient check-in process. Our team values personal connections with customers, and it’s lovely to know you found that refreshing. We hope to see you again at Royal Kia for your future vehicle needs! Best, Todd - Royal Automotive Group, feedback@royaltucson.com
Excellent service
by GaryW on 03/11/2025Prompt service, nice waiting area, and quick service.Thank you for your wonderful feedback, Gary! We're delighted to hear that you experienced prompt service and enjoyed our waiting area during your visit to Royal Kia. We strive to provide a quick and comfortable experience for all our customers. We look forward to welcoming you back soon! Best, Todd - Royal Automotive Group, feedback@royaltucson.com
Royal Kia provides exceptional service
by Diane on 03/10/2025Royal Kia dealership went above and beyond with solving an issue we had with the dealership we bought our Kia from in Phoenix. We are very thankful they were able to get it resolved, especially since we didn't buy the vehicle from them. You… have a customer for life, Thank you Royal Kia!Thank you so much for your wonderful review, Diane! We're thrilled to hear that Royal Kia was able to assist you with your issue, even though you purchased your Kia elsewhere. Your satisfaction is our top priority, and we're grateful to have you as a lifelong customer. We look forward to serving you again in the future! Best, Todd - Royal Automotive Group, feedback@royaltucson.com
KIA Service Department Kudos
by Timothy on 02/28/2025updated 03/10/2025Dave Loper provides such excellent customer service. He stays in communication with us and makes sure we understand what is going on. He also is very conscientious of our time schedule and needs.Thank you for your wonderful review! We greatly appreciate your kind words about Dave and his commitment to excellent customer service. At Royal Kia, we strive to ensure our customers feel informed and valued. We're glad to hear that Dave was able to accommodate your time schedule and needs. We look forward to assisting you again in the future! Best, Todd - Royal Automotive Group, feedback@royaltucson.com
Outstanding Customer Service
by Lisa on 03/09/2025Jake's and Nicole's outstanding service and expertise.Thank you for your wonderful review, Lisa! We truly appreciate your kind words about Jake and Nicole's outstanding service and expertise at Royal Kia. We're glad you had a positive experience, and we look forward to welcoming you back in the future! Best, Todd - Royal Automotive Group, feedback@royaltucson.com
Good work!!!!
by Willa on 02/27/2025updated 03/06/2025Very courteous and professional.Thank you for your kind words, Willa! We appreciate your feedback and are glad to hear that you found our service at Royal Kia to be courteous and professional. We hope to see you again soon! Best, Todd - Royal Automotive Group, feedback@royaltucson.com
Great service! You rarely see this type of service anymore
by Kanika on 02/28/2025updated 03/06/2025Service rep Eddie was fantastic! Anticipated what I needed and took care of it. He recognized my car wouldn't be ready time after he got me a LYFT to the gym. I worked out and came back.Eddie informed me my car would not be ready in time… and had loaner ready for me. Helped me load my things in the loaner and I was in my way. Contacted when my vehicle was ready to pick up. I came and got it the next day without a hitch. Thank you Eddie!!Thank you for your wonderful review, Kanika! We're thrilled to hear about your experience with Eddie at Royal Kia. It’s great to know he anticipated your needs and ensured you had a smooth experience with your loaner car. We appreciate your kind words and hope to see you again soon! Safe travels! Best, Todd - Royal Automotive Group, feedback@royaltucson.com
Exceeded expectations
by Alora on 03/03/2025Best car buying experience our family has ever had, the sales associates went above and beyond to make the whole process easy and hassle free. They truly cared about us having the best deal possible and accommodated our needs and… preferences.Thank you for your wonderful feedback, Alora! We’re thrilled to hear that you had the best car buying experience at Royal Kia. Our team is dedicated to making the process easy and accommodating for our customers. We appreciate you choosing us and hope to see you and your family again for any future needs! Best, Todd - Royal Automotive Group, feedback@royaltucson.com
Love our Telluride
by Barry on 02/24/2025updated 03/03/2025The salesperson, Isis, was extremely knowledgeable about the cars which was very helpful in making our decision.Thank you for your kind words! We're thrilled to hear that Isis provided you with valuable information to help you make your decision. At Royal Kia, we pride ourselves on having knowledgeable staff who are dedicated to assisting our customers. We look forward to seeing you again and hope you enjoy your new vehicle! Best, Todd - Royal Automotive Group, feedback@royaltucson.com
Thank you, Michael, for your fantastic review! We’re thrilled to hear that Taylor Brae provided you with thorough answers and a streamlined purchasing experience at Royal Kia. Your feedback highlights the importance of knowledgeable staff, and we’re delighted that Taylor made a positive impact. We appreciate your kind words and look forward to assisting you again in the future! Best, Todd - Royal Automotive Group, feedback@royaltucson.com
by Royal Kia on 04/24/2025