Royal Kia
Customer Reviews of Royal Kia
Review type:
Excellent experience
Idk what this is
by Tyler on 12/13/2024updated 12/20/2024Easy, accommodating, nice.Thank you for your wonderful review, Tyler! We're thrilled to hear that you found Royal Kia easy to work with and accommodating. We appreciate your kind words and look forward to serving you again in the future! Best, Todd - Royal Automotive Group, feedback@royaltucson.com
oil change brake check
by Richard on 12/13/2024updated 12/19/2024waited in lounge ,fast serviceThank you for sharing your experience! We at Royal Kia are thrilled to hear that you enjoyed fast service while waiting in our lounge. We appreciate your feedback and look forward to serving you again on your next visit! Best, Todd - Royal Automotive Group, feedback@royaltucson.com
Great reception, good acomodation, slightly lacking on service completion
by Lars on 12/17/2024The Reception was nice, the representatives at their desk were nice. The free coffee machine was ok. The sales people were cool, once I informed them I had enough Hyundai/KIA vehicles for now.Thank you for your feedback! We're glad to hear you had a pleasant experience at Royal Kia and appreciated the hospitality from our reception and representatives. If you have any further questions or need assistance in the future, feel free to reach out. We look forward to welcoming you again! Best, Todd - Royal Automotive Group, feedback@royaltucson.com
Ac issue
by Bradley on 12/14/2024They were able to get me in and check out my vehicle without an appointment.Thank you for your feedback! I'm glad to hear that we could accommodate you and check out your vehicle without an appointment. At Royal Kia, we strive to provide excellent service to all our customers. If you have any further questions or need assistance, please don’t hesitate to reach out. We look forward to seeing you again! Best, Todd - Royal Automotive Group, feedback@royaltucson.com
Recommend Royal!
by Lisa on 12/13/2024Friendly helpful staff. Didn't pressure me. Quick and easy serviceThank you for your wonderful review! We're delighted to hear that you found our staff friendly and helpful, and that your experience at Royal Kia was quick and easy. We truly appreciate your feedback and hope to see you again soon! Best, Todd - Royal Automotive Group, feedback@royaltucson.com
Fabulous
by Mary on 12/05/2024updated 12/13/2024Friendly help from Dallas, my service consultant, the timely manner work was completed and my car was cleaned😀Thank you, Mary, for your wonderful review! We’re thrilled to hear that Dallas provided you with friendly assistance and that your service was completed in a timely manner. It's great to know your car was also cleaned! We appreciate your feedback and look forward to seeing you at Royal Kia again soon. Best, Todd - Royal Automotive Group, feedback@royaltucson.com
First service for my 2024 Kia Sportage SX prestige hybrid
by Charles on 12/05/2024updated 12/13/2024The highlight of my very satisfactory service experience was working with my assigned service agent, Mercedes Galarza. This was my first scheduled service appointment and my first time meeting Mercedes, who inspired immediate confidence… through her expertise, close attention to detail, and follow-up. I want it to be known that I will, going forward, always ask to be assigned to Mercedes for all upcoming service appointments.Thank you for your wonderful review! We're thrilled to hear that you had such a positive experience during your first scheduled service appointment with Mercedes. Her dedication to excellent service and attention to detail truly make a difference. We appreciate your trust in Royal Kia, and we look forward to seeing you again for your future appointments! Feel free to reach out if you need anything else in the meantime. Best, Todd - Royal Automotive Group, feedback@royaltucson.com
Service Department
by Sarah on 12/04/2024updated 12/11/2024It was a very busy afternoon but your staff was very accommodating, courteous and pleasant.Thank you for your wonderful review! We’re thrilled to hear that even during our busy afternoon, our staff was accommodating, courteous, and pleasant. At Royal Kia, we strive to provide the best experience for our customers. We hope to see you again soon! Best, Todd - Royal Automotive Group, feedback@royaltucson.com
car repair
by Garrett on 12/03/2024updated 12/11/2024you were able to get me a loaner car when you didn't have a part in stock to fix my car that same day. I have only one vehicle and live in Green Valley.Thank you for your review! We’re glad we could assist you with a loaner car when we didn’t have the part in stock. At Royal Kia, we understand how important it is to have reliable transportation. If you need further assistance or have any questions, please don't hesitate to reach out. We appreciate your support and hope to see you again! Best, Todd - Royal Automotive Group, feedback@royaltucson.com
Royal Kia Service Experience
by Todd on 12/03/2024updated 12/11/2024Excellent service department and knowledgeable service advisorsThank you for your wonderful review! We're thrilled to hear that you had an excellent experience with our service department and found our service advisors knowledgeable. At Royal Kia, we strive to provide top-notch service to our customers. We look forward to welcoming you back next time! Best, Todd - Royal Automotive Group, feedback@royaltucson.com
Royal GREAT
by Beverly on 12/03/2024updated 12/11/2024I live almost 3 hours away. My sales person was amazing. Multiple texts and emails before I drove to make the deal. Once deal was made I drove to pick up my new SUV. Everyone was so nice and friendly. I got a great deal and my trade in went… so smoothly. No hassles what so ever! My new SUV was clean and ready for me. I will definitely recommend. Great process!Thank you, Beverly, for your wonderful review! We're thrilled to hear that our sales team provided you with such excellent support throughout your car-buying journey. It's fantastic that you found the deal great and that the process was smooth for your trade-in and pickup. We truly appreciate your recommendation and look forward to seeing you at Royal Kia again in the future! Enjoy your new SUV! Best, Todd - Royal Automotive Group, feedback@royaltucson.com
A Solid and Dependable Dealership
by Dick on 12/08/2024Knowledgeable, professional, friendly and customer experience focused.Thank you for your kind words! We truly appreciate your feedback and are thrilled to hear you had a positive experience with us at Royal Kia. Our team works hard to provide knowledgeable and friendly service, and it’s wonderful to know we met your expectations. We look forward to assisting you again in the future! Best, Todd - Royal Automotive Group, feedback@royaltucson.com
Royal KIA is Great!
by Richard on 11/29/2024updated 12/05/2024Mercedes Galarza was very efficient and knowledgeable. All repairs were done quickly and professionally. Royal KIA is always top-notch.Thank you, Richard, for your wonderful review! We're glad to hear that you found our service efficient and knowledgeable. At Royal Kia, we strive to provide top-notch experiences, and we're thrilled that we met your expectations. We look forward to serving you again in the future! Best, Todd - Royal Automotive Group, feedback@royaltucson.com
Treated like Royalty!
by Jennifer on 11/21/2024updated 12/03/2024All staff are friendly and knowledgeable. Everyone is smiling and there is an amazing feel of a team working together for their customersThank you, Jennifer, for your wonderful review! We truly appreciate your kind words about our friendly and knowledgeable staff at Royal Kia. It's great to hear that you felt the positive team atmosphere while you were here. We look forward to serving you again in the future! Best, Todd - Royal Automotive Group, feedback@royaltucson.com
Wonderful experience!!!!!!
by Gloria on 11/28/2024Person handling our appointment was excellent, knowledgeable, and friendly.Thank you for your wonderful review! We're thrilled to hear that our team provided you with excellent, knowledgeable, and friendly service at Royal Kia. We appreciate your feedback and look forward to assisting you again in the future! Best, Todd - Royal Automotive Group, feedback@royaltucson.com
Enjoyed Experience
by Wallace on 11/07/2024updated 11/21/2024The professionalism and courtesy.Thank you so much for your kind words! We truly appreciate your recognition of the professionalism and courtesy at Royal Kia. It’s always our goal to provide exceptional service. We look forward to assisting you again soon! Best, Todd - Royal Automotive Group, feedback@royaltucson.com
Very satisfied.
by Paul on 11/05/2024updated 11/21/2024Service Dept makes it easy. They ordered me a Lyft to take me home & to return when my car was ready for pickup. Dave, as always, was great.Thank you, Paul! We appreciate your positive feedback about our service department and are glad to hear that the Lyft service made your experience easier. We're also thrilled to know that Dave provided great assistance. Thank you for choosing Royal Kia, and we look forward to helping you again in the future! Best, Todd - Royal Automotive Group, feedback@royaltucson.com
Purpose of visit: factory recall and oil/filter change
by Jerry Hamby on 11/02/2024updated 11/19/2024Courtesy of going above/beyond in picking up our car from GV, then returning it to us, clean and vacuumed, nice Also liked the narrated video of multi-point inspection...Thank you so much for your wonderful review! We’re thrilled to hear that you appreciated our pickup and delivery service as well as the narrated video of the multi-point inspection. At Royal Kia, we always strive to go above and beyond for our customers. We look forward to serving you again in the future! Best, Todd - Royal Automotive Group, feedback@royaltucson.com
Derive for 60,000 miles.
by David on 11/16/2024Eddie Contreras is professional and customer oriented. Some confusion about what is “customer requested” and what is appropriate for the mileage.Thank you, David, for your thoughtful review. We appreciate your feedback regarding the confusion about customer requests and mileage expectations. At Royal Kia, we strive to provide clear communication and the best service possible. If you have any further questions or concerns, please don't hesitate to reach out to us directly. We look forward to assisting you in the future! Best, Todd - Royal Automotive Group, feedback@royaltucson.com
Best Service I've experienced at Royal Kia
by Alan on 11/09/2024My new service advisor Matt Watson was the best I've had and hopefully you can keep him. Had a different advisor every service in the past. That needs to change.Thank you for your feedback! We're thrilled to hear that Matt made such a positive impression during your visit. At Royal Kia, we value consistency and strive to create lasting relationships with our service advisors. We appreciate your input and look forward to serving you again soon! Best, Todd - Royal Automotive Group, feedback@royaltucson.com
oil change
by Glen on 10/31/2024updated 11/07/2024We absolutely love the service mgr Matt, he has been so kind to us,something quite rareThank you for your wonderful review! I'm thrilled to hear that you had such a positive experience with our service manager, Matt. At Royal Kia, I strive to provide exceptional service, and it's great to know that Matt made a lasting impression on you. I appreciate your support and look forward to serving you again soon! Best, Todd - Royal Automotive Group, feedback@royaltucson.com
Thank you, Michael, for your fantastic review! We’re thrilled to hear that Taylor Brae provided you with thorough answers and a streamlined purchasing experience at Royal Kia. Your feedback highlights the importance of knowledgeable staff, and we’re delighted that Taylor made a positive impact. We appreciate your kind words and look forward to assisting you again in the future! Best, Todd - Royal Automotive Group, feedback@royaltucson.com
by Royal Kia on 04/24/2025