McLarty Daniel Chrysler Dodge Jeep Ram
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Customer Reviews of McLarty Daniel Chrysler Dodge Jeep Ram
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10 reviews
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Pain in Butt and very uninformative.
by Chad P on 01/23/2024I bought my first vehicle from McClarty Daniel Nissan years ago. So of course I came to McCarty Daniel again here at Chrysler Dodge Jeep Ram. No one came out to help me in my 30-minute walk around the lot. I had to go inside and get help.… Only to find that this location is missing like six to eight salesmen. they all leave for whatever reason. When I get someone to help me this is a good guy but it's his first day on the job and no one's even helping him. Which is a really sad excuse for a dealership. I told them I want to trade in my car but it was in the shop having some work done to it. They said "that's okay and no problem" but they continue to call me and email everyday asking where my car is at. I told him I'd be more than happy to bring this new car back to them and cancel this whole entire deal. I didn't need the anxiety from what they told me wasn't a problem to begin with. Then after they got the message they quit bothering me. I turned my trade in car to them. I owed $700 on my last payment of that Nissan rogue I had. they said they didn't need the exact payment. they would take care of it cuz it's through Nissan so they wrote all the paperwork up. Paperwork that I Signed only showed I owe $500. skip forward another week and then they're calling me telling me that I still owe them $234 because the payoff was $734. I said I thought you told me you guys were going to check this out. they never did. This has been the biggest pain in the ass and mistake I ever made going to this dealership. this was an ongoing circus for about 2 and 1/2 to 3 weeks. I mean to fill out paperwork and signed paperwork and then tell me I owe you more money after I've already SIGNED that paperwork. what a scam! Then the salesman calls and says there gonna take money out of his paycheck. the brand new first day salesman was a good dude. it's just really too bad that he's being showed some real negative things from this company. I will not do business with this company again with the way I was treated. this is like the first day they've ever been in business or something.Great Experince with our salesman!
by bearcub01 on 12/05/2017We had a great experience with our sales man. He got us a great deal that was in our budget! I recommend Mcclarty Daniel Jeep to everyoneGreat experience
by buckyboy on 08/21/2017Thanks to the hard work of salesperson Roddy Hovey we own our very first new car. He was a great person to work with. Don't hasitate to go and buy with themAbsolute WORST CUSTOMER SERVICE
by KBachler on 08/16/2017Our Dodge Journey flooded back on April 29, 2017. Just to note, my car is a 2016 with less than 20K miles. Long story shortÂ….the engine was hydro-locked and needed to be completely replaced – as well as the carpet throughout the vehicle.… Insurance company covered this service – so needless to say, service was great and I have no complaints. HOWEVER, when I picked up my vehicle on May ?? I noticed there were small tears in the leather on my side panels inside my car doors (both sides). So I IMMEDIATELY took my car back to the dealership – less than 10 minutes. The service Advisor I had been working with, Mike Wilmoth, came over and looked at the tears and said “Oh, it looks like when they took the doors out to replace the carpet, they dinged the doors. This is definitely on us, we will make this right!” Since this day – my husband and I have received the WORST customer service EVER!!! We have had to chase them down for answers and/or information. This includes our service advisor, Mike Wilmoth AND the service manager Ryan. Totally unacceptable. They should have been keeping us up-to-date with the process – instead of us having to call, text, and show up to the dealership looking for answers. Yes, we even had to go up to the dealership – with our kids (12 & 2) in tow – to finally get them to provide us answers. And even then – we still received very vague responses. I have brought my car to the dealership “So we can look at it and figure out a way to fix it” numerous times and even left my car there for DAYS – with no answer, BUT most importantly --- STILL HAVE THE TEARS IN MY DOORS.  It is now AUGUSTÂ…..and they have FINALLYÂ….AFTER being promised BRAND NEW DOOR PANELS --- they have found door panels from a USED vehicle that “look good” and “should work” because your car is not that new and doesnÂ’t need NEW door panels. THAT IS NOT THE POINT --- THIS WAS YOUR MISTAKEÂ….MAKE IT RIGHT!!!!! We are still NOT happy. I go up to the dealership today (8/11/17) to speak with a GM – only to get a General Sales Manager, David Hubanks, to explain how unhappy we have been with this service. Well, not only does he NOT listen to my story --- he brushes me off a though my feelings and disappointment does not matter. I feel as though they have been trying to pull the wool over our eyes – and continue to give us the run aroundÂ…..I am afraid to take my car there in fear they will do more damage when replacing my door panels. It was very disappointing that they really DONÂ’T care to “make things right” and even though this was THEIR mistake in the first place --- they want to save $$ and cut corners hoping that we, THE CUSTOMER, wonÂ’t notice. Well, we have noticed and will NEVER come back to this place. Congratulations, you have lost a customer and I WILL NOT recommend you or your service department to ANYONE.Awesome experience
by tomwass on 03/25/2017We bought two news cars from this dealership. Everyone was friendly and so professional! They made a long day into a great day. Thanks for an excellent experience!Great Experience
by DavidR88 on 02/02/2017Stopped by before going out of town to buy a used car. This team worked a great no pressure deal on a new Jeep Cherokee. Great team and experience.new jeep
by Tom_Jourdan on 01/01/2017Alex did a wonderful job. He was very courteous and helpful and I would recommend him to anyone looking for a purchase of a new or used vehicle. This dealership is willing to earn your business with a negotiated price. Brandi(?) the… finance lady was very professional and helpful as well and was not pushy as many are. Overall - an A + experience!Codyhood
by Jessepoole479 on 08/09/2016He was awesome he stuck with me through the whole process even after all the dealing was done to make sure the deal was done properly thanks Cody hoodFriendly service
by Cbrad123 on 08/09/2016Go see Cody Hood if you're in the market for a new car. Great service with lots of knowledge. He'll help you find the car of your dreams. When I'm ready to buy again I'll be asking for Cody.Outstanding
by Jbfc1314 on 08/09/2016Great Service, outstanding staff, Cody did great helping me find a car, 5 stars.
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