Lewis Ford
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Customer Reviews of Lewis Ford
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Lewis Ford
by BrianB on 10/03/2023
Excellent Experience. Go see Matt Grosse for your next vehicle. Would recommend and my first Ford. Thank you Lewis Ford for everything before and after the sale.
28 reviews
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Buyer beware
by Joey on 01/24/2024I purchased a 2008 ford f-350 king ranch from them in December of 2022. I told the salesman I needed a truck to pull equipment to which I was told it would be more than capable of doing. First time I pulled equipment it over heated and I… was on the side of the road. I took the truck to a mechanic to see what the problem was only to be told it wasn’t strong enough to do what I needed. I then set out to find a different truck and hopefully think of a new job for the king ranch to do. After a year I still don’t have anything the truck would be good for. I take the truck back to the same place I purchased it and to the same salesman where I was offered $11,000 for a trade in. $17,000 less than what I payed for a truck that I only put 4,000 miles on. When I asked why there was such a difference I was told it was the market and I need to do better research about the truck’s capabilities. I understand the market is dodgy and I should have done better work but $17,000 less than what I paid in a year is wrong. They did come back and offer $14,000 which still half of what they charged me for the truck. Do yourself self a favor and steer clear of this place.Lewis Ford
by BrianB on 10/03/2023Excellent Experience. Go see Matt Grosse for your next vehicle. Would recommend and my first Ford. Thank you Lewis Ford for everything before and after the sale.Brian, we're glad to know you had an excellent experience with Matt at Lewis Ford. We appreciate your recommendation and hope you're enjoying your first Ford!
They act like they care but really don’t
by Jaime on 09/15/2023It’s been 51 days after bringing it for an oil change. Lewis ford without a doubt is the worst service department I’ve been at. They screwed me over after I bought my car here and was lied to by the whole department. The manager Stanley was… supposed to give me a call but NEVER bothered to since he is probably too busy having fun and probably flirting with others like most people at these car dealerships. His advisor Austin has been lying time after time just like jimmy did from when I told him about that problem in April. Austin hasn’t done a damn thing to fix this problem he just apologizes but it’s just a game to him and the company. I brought the car for an oil change in July 27 and apparently he said there was an oil leak and I informed him that it was under warranty so he said he would see what “sales” said. He has not gave me an answer to this day and it’s been 51 days. He successfully waited until the warranty ran out and finally gave me a call to pick up the vehicle so I asked him what they did to me and like the idiot he his he answered me “good question let me check and I’ll give you a call but he never did. Once I called again after so many times since they never pick up their phone at Lewis ford he tried to trick me purposely like if I wouldn’t realize and said it was the work that was done a month after buying it there in march. That idiot advisor Austin literally had the nerve to tell me that it was a previous job on it like I wouldn’t notice which meant they didn’t put a finger to even check the car this whole time but you go there and they’re all having fun like the lazy workers they are but it’s not surprising when their manager Stanley doesn’t even pay attention and reach out either and they didn’t even cover that job either because it wasn’t “under warranty” so tbh their warranty is not worth anything but to benefit their commission. Not even the person that controls the owner profile on here has reached out but he quickly responds to good reviews to trick y’all into coming in to see. I have made sure to tell everyone around me to never buy at this place and will continue when possible. This has been the most frustrating experience at a car dealership just because they don’t care about the customer. They literally screwed me over purposely.Great Experience!
by Paxton and Christy on 07/09/2023The staff at Lewis Ford went above and beyond expectations. Very nice and knowledgeable crew.Paxton and Christy - We really appreciate you taking the time to leave Lewis Ford this awesome review! Thank you and keep us in mind for any future needs.
deceptive financing ploy
by kajacope on 05/10/2018The salesman was very helpful. The gentleman that closed the deal was your average used car kinda guy. The finance person was deceitful. He 'threw in' an extended warranty and claimed it was included in the price. Every time we asked… him how much it cost he pointed to a monthly payment amount and said it was already included in the price. On the fourth direct question asking what the price of the warranty was he admitted it was $2,500. Naturally this made us question the integrity of every aspect of the dealership.Low pressure... best deal
by eternalwolf777 on 10/18/2016updated 10/30/2016I told them what I wanted. They found the right truck at the right price for me. Then they let me think about it for a week without bothering me. In the end, I bought the truck and got a good deal.Electrical work on 2016 Ford C-Max
by anon444 on 10/06/2016Caleb Holbert was very helpful concerning this difficult and time consuming process of diagnosis and repair. We look forward to many months and years of good driving with the Ford C-Max Energi.Lewis
by jessehweaver on 09/20/2016Great Service as always very professional and very friendlyford f-150
by carpetone on 08/22/2016updated 08/29/2016robert joe and freddy douglas took great care of us. Lewis has always been our first choice in purchasing vehicles.Excellent!
by Chriscook2 on 06/26/2016Worked me right in! Great Customer Service, very friendly and knowledgeable staff. Highly recommend!Routine service, oil change
by Idriveslowly on 06/27/2016Tyler is my service advisor at Lewis Ford and always does a great job. The service department is exellent.My new Edge
by jessehweaver on 05/17/2016As always it was a pleasure conducting business with My salesman Bill and Robert Joe. I always recommend Lewis Ford because of the fine people they employ. JWGreat Service
by kschwan1 on 04/18/2016updated 05/07/2016Great dealership. Highly Recommend.Great Service
by Dsutte6 on 03/08/2016Took in my 2008 Ford Focus for a tune-up,tire rotation, and new battery. They did it within the time frame that they said they would and also alerted me to another issue that needed taken care of.Hayden Guffey. Lewis Ford Fayetteville AR 72701
by Dottiesmom on 01/25/2016Very friendly young man. Provided me with needed information regarding the 2014 Ford Fiesta I purchased on 1/22. I feel very comfortable knowing he is available for any further questions I may have.people helping people
by kay_8701 on 12/27/2015Lewis is the name to trust for the quality service you deserve. I am the proud owner of a 2011 Chevy Cruze. Go over and visit the sales team at Lewis Ford in Fayetteville, Arkansas on college they are the best [non-permissible content… removed]....my future is brighter. (Customer for life!!!!)Very Happy with my service
by ddanny46 on 08/27/2015I'm very happy with the service dept at Lewis Ford. Would be nice if they would wash and vacuum my car when in for servicegreat service
by jcmatcci on 08/22/2015everything was done as promised, the service writer was very courteous and professional. no negatives.Great experience.
by Newhog on 08/15/2015I appreciated the efforts of Tyler to look into my issue more deeply and to determine that the repair should be covered under warranty, after it initially appeared that it would not be. Rather than the usual "that's the way it is so don't… bother me" attitude seen so often today, Tyler took the extra time to investigate. Customer service at its finest.My new F150 FX4
by Hoghurley on 08/09/2015Great dealership! Staff is the best I've known in 25 years. Grew up in a family who owned the GMC dealership in a small town. Staff at Lewis is why my family all own Fords now. Thank youGreat to do business with
by Jessehweaver on 08/09/2015The crew at Lewis are a pleasure to do business with. No pressure, no BS they shoot straight and have always treated me with the utmost respect.
About our dealership
Brian, we're glad to know you had an excellent experience with Matt at Lewis Ford. We appreciate your recommendation and hope you're enjoying your first Ford!
by Lewis Ford on 10/04/2023