Today 8:00 AM - 7:00 PM
Customer Reviews of Harry Robinson Buick GMC
Review type:
86 sales reviews
Sort by:
Wrong Button
by Eric5000 on 03/01/2017https://arkansas-trucks.com/2017/02/27/we-messed-up-we-missed-something-we-apologize-heres-why/ I attached this link because I am the unfortunate person that had to go through this. I had went online and filled out all information and was… even called by a rep and had been approved for the amount by phone. Once I entered the dealership I test drove the truck and then went in to do the paperwork. When the sales manager Adam Archer came in he told me that the online price was wrong and would have to raise the price $5000 due to website issues. After asking why they wouldn't honor the agreement Adam got mad and started screaming. He said "Honoring the agreement was just not going to happen". After contacting others I was blocked off of their Facebook page to defend myself so only one side of the story is herd. This is a dishonest practice that I am finding out is used by this dealership and Adam Archer. They have posted that I was the only one to hit the pricing button I did so they did not know the mistake was there. Right!! DisHonest Harry and his staff will not see any business or family business from myself. I hope this makes others aware of the situation that occurred. Luckily I was able to go to another dealership and purchase another truck that day but the time i wasted and stress this situation caused was unneeded if they would have just honored their agreement.Great experience
by Bubbadude44 on 02/22/2017Great folks. Easy to work with. Go see mart or Scott. They will take great care of you. PjThank you!
New Truck
by Wellsman on 12/31/2016I bought a new GMC truck from Jack Dean. He was very helpful and professional. He got the truck I wanted with everything I wanted on it, including the color I wanted. Thank you Jack.Great customer service and very friendly staff!
by Grizzly_12345 on 11/30/2016Kyle did a great job of finding the vehicle that was right for me and stayed in my price range! This was the 3rd vehicle I've purchased from Kyle at Harry Robinson and I couldn't be more satisfied with the service they provide. I will… continue sending my friends and family your way!They bent over backwards to make me happy
by Nancy74948 on 11/28/2016From the time I drove on the lot, I was greeted with smiles and courteousy. My salesman, Larry Johnson, went out of his way to be friendly without being unprofessional; helpful without being pushy; willing to deal without being desperate!… When he didn't know the answer to something--he didn't guess--he found out! When all was said and done and Larry utilized his management team, Joey and Adam, to give me all the Extras I needed to drive away in my beautiful new Yukon, there was no denying, everyone in that dealership had One Objective: to get me the vehicle I wanted at the best price/deal in town!Amazing experience
by gmamcallister on 11/17/2016I would like to thank Pam Thompson for going over and beyond the call of duty. She was very helpful, professional and kind. I love my new Buick Encore!!Great experience in buying my new Buick regal
by Mmotleyswife on 11/08/2016I had a really good buying experience, great customer service from Steve Hatwick and Larry Campbell, this is the third car we have purchased from Harry and I know that if we decide to purchase again we will purchase from them again.GOLD STAR SERVICE
by jsagely on 10/19/2016Thank you Harry Robinson for helping me with the purchase of my new Yukon Denali XL. I appreciate all of your expertise and knowledge in making my decision easy.Wilkins review
by Marty1953w on 10/04/2016updated 10/11/2016Everyone was very kind and courteous. Readily had answers to all our questions. Our salesman Adam was very helpful. It was a very possitive purchase.My new Encore
by Annaglenn on 10/04/2016updated 10/11/2016I love my new Encore. My salesman Steve Hatwig was very patient with me and help me pick out the car best for me. Everyone at the dealership was friendly and seem like family. Thank you again Harry Robinson you have my business.Two trade in vehicles for 1 Buick LaCrosse
by Captainglenn on 09/13/2016updated 09/25/2016In the beginning of trading, I informed my sales lady of the least amount I could take for my trade in's. After some wheeling and dealing, they offered me what I previously had told them I needed in order to buy from them. Not only that,… they also offered me the rebate amount I had to have to do the deal. It's the best experience I've ever had trading cars. They were glad they made me happy about my purchase.Harry Robinson
by Rhall32980 on 08/18/2016updated 08/31/2016Salesman Bryan Fuller was great he work hard to get me the best deal possible I will definitely contact him in the future for any automobile need it haveNew car purchase
by LDalton1109 on 08/29/2016I live out of state but have purchased 2 cars from Harry Robinson Buick GMC in the past with exceptional service so when it was time to trade up, there is no other dealership I would go to. I drive 800 miles to do this, but they are so… proficient, and made me feel as if I was in the same room with them. As always, a seamless, professional team.Professional Service
by BillySmith on 07/01/2016I received outstanding service from Johnny Laydell Dixon and the Harry Robinson team. Anyone looking for the best deal and great service in this area in purchasing a new or preowned vehicle, head over to Harry Robinson Buick GMC and ask… for Johnny "Trey" Dixon!!!!5 star sales team
by Jermullis1 on 06/21/2016Stopped in to just look at some trucks and came out with exactly what i was looking for! Hassle free and wonder people. Thanks again Pam Thompson!!!Truck purchase
by Younggun650r on 06/04/2016updated 06/13/2016Was actually buying from another dealer and glad I stopped by Harry to see what they had. I ended up getting a nicer truck at a better price. Staff was easy to work with, no pressure, and did everything possible to get me a good deal. I am… a very picky customer and very price sensitive so when I say they have awesome deals, they really have awesome deals!New gmc truck
by mattoflittle on 04/04/2016updated 04/20/2016I love my new truck. Drew Waack was my salesman. He was awsome. He asked me what I was looking for and got me exactly what I wanted. I would recommend anyone I know to buy there car or truck from Harry Robinson and Drew Waack.Outstanding
by crazysaw on 03/21/2016My wife was looking to trade in her vehicle and we have used Joey in the past he he went above and beyond to get her what she wanted Outstanding sales man we have used him in the past and will use him when we need another vehicle thank you… Joey!!!!!!!!Purchase of 2016 DenaliXL
by DewjenLittle on 03/15/2016We purchased a GMC Denali XL 2016. We had a wonderful experience. We love our vehicle and love how we were treated! Our salesman Joey was outstanding! THANK YOU!HRBG customer for life!
by kbmoreton on 02/18/2016I traded my 2013 Chevrolet Suburban for a new 2016 Buick Enclave. From start the finish my experience was wonderful. I drove 2 different vehicles to make sure I was completely satisfied in my trade, and I was given a great value for my… vehicle. Deanna was absolutely wonderful to work with! She was always available when I had a question, and each time I came to the dealership she was there to greet me at the door. She always had answers to all of my questions and concerns, and had my new vehicle washed, detailed and warmed up when I was ready to swap out. I can't say enough great things about my customer service experience at Harry Robinson. Everyone always made sure I was taken care of when I walked in or called. I couldn't imagine going anywhere else for my vehicle purchases and maintenance. Thank you so much, Deanna!!jae is amazing
by jonjon80 on 02/02/2016When I came in to see jae she helped right a way and got me an awesome trailblazer, service was amazingThank you.
Videos
About our dealership
Low prices & great deals along with great service, why not?
Harry Robinson has the largest inventory of the premium brands Buick and GMC.
We also have the largest Pre-Owned selection in the River Valley.
We give you more in trade.
To serve you the customer better at Harry Robinson Buick GMC all of the knowledgeable sales professionals have been thoroughly trained by GM on the products we offer.
We score top in customer service both in sales & service. Remember service is a major part of the sale and for Harry Robinson it’s not just service, it’s certified service.
We are so excited to have been chosen as a top dealership for customer experience by WomenCertified. It’s truly an honor to have been the only dealer in Arkansas chosen for this award. We promise to treat you the way we want to be treated when we make a major purchase.
What sets us apart
Come experience the Harry Robinson Buick GMC difference! Harry Robinson Buick GMC is the Fort Smith community's choice for new Buick, GMC and Pre-owned models in every make. Shop local!
On behalf of everyone here at Harry Robinson Buick GMC, we are so proud & delighted to have been chosen for the Women's Choice Award.
Best competitive pricing in the area and more for your trade. Shop local!
Harry Robinson Buick GMC is committed to the Fort Smith community and the entire River Valley area. We are big advocates for buying local. We support local as a company and as individuals.
Amenities
- Complimentary Loaner Cars
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
- Express Service
Languages Spoken (2)
- English
- Spanish
Thanks for your review. I understand that you're upset, and I would be too. I'm so sorry that we could not honor the $13,000 discount - unfortunately, it was an error caused by the shop.click.drive button. As I wrote in our blog, specifically written to address this very rare snafu, the shop.click.drive. button was erroneously doubling the discount on the GM site, which we, unfortunately, do not control. The error was corrected as soon as possible after we were made aware of it, and we tried to get as close as we possibly could to the price you needed. Were glad this mistake was caught while you were in the initial stages of looking at the truck, discussing your monthly payment options, long before any finance paperwork was in process. If we could have done any more to bring the price down, we absolutely would have. Im so sorry again that there was a mistake at all, and that we couldnt honor the full discount, and that this situation caused you any undue stress. I'm also glad you were able to find a truck you like, even if it wasnt from us. I hope that one day you will know HRBG and our employees enough to know that we are honest, good people. Weve certainly never known Adam to raise his voice to one of our customers, as we strive to treat everyone with the utmost respect and kindness, and Im sorry this was the perception. We want to give an exceptional experience to everyone who visits us, make sure they leave happy so that they become lifelong customers. Thanks again for your review & God Bless. https://goo.gl/eD3cLo
by hrbgcathy on 03/03/2017