Crain Chevrolet
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Customer Reviews of Crain Chevrolet
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The Best
by EDonham on 09/01/2024
This was the best car buying experience I have ever had. EVERYONE was so kind and helpful. They took the stress of this process away. I highly recommend Crain!
17 reviews
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The best place to get your vehicle work on
by Darrell on 10/21/2024updated 10/28/2024The people was nice and helpfulIt's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
The Best
by EDonham on 09/01/2024This was the best car buying experience I have ever had. EVERYONE was so kind and helpful. They took the stress of this process away. I highly recommend Crain!Thank you for the positive review! Here at Crain Chevrolet, we strive to give every person the best possible experience. If you ever need anything feel free to give us a call, or stop by! Welcome to the Crain Chevrolet Family!
Car buyer
by Memphis44 on 06/26/2024Great sales team. Great financing option. Great experience.2024 Chevy Camaro
by Chiquita Jam on 01/29/2024Excellent customer service an very clean dealershipExperience
by Mrs.Mayfield on 01/26/2024Mr.Charles Myers was amazing! Excellent customer service. He definitely went above and beyond for my husband and I. We highly recommend if you’re in the car buying experience!TRASHY SERVICE CENTER!
by MOMOF5HOLT on 12/03/2022Long story short; I called asked for an oil change and a diagnostic done because my breaks were acting up. Asked "how much is a diagnostic" told "$100.00"; ok great I am on my way! Came to get my car after three days was informed it will… cost me apox $2700.00 but 1st i must pay $200 for the diagnostic & $80.00 for an oil change. 1st I was lied to about the cost of a diagnostic THEN they tried to rip me off on the repair & THEN i left and ZERO oil was in my car they stated it was not their problem. Ok what did i just pay $300.00 for? NO oil and the car in worse shape than when i brought it in?? I end up towing it to Everett in Benton Arkansas fixed it up for $770.00. Crain ripped off a mom of 5 kids and was super rude and unprofessional. Trashy experience!!I love Crain Chevrolet
by AlisaG101 on 06/09/2022Everyone I came encountered were professional and saw to it that my car was taken care of before I had to leave town for workHORRIBLE CUSTOMER SERVICE STEALING FROM FOLKS NOT PROVIDING SERVICE
by Jessica on 04/21/2021Very disappointed in Crain Chevrolet. My husband and I changed our cabin air filter not even a week before our oil change. Once the oil was changed the customer service representative came to us and informed us the air filter was dirty and… need changed. Alright so either someone just said this and didn’t check the cabin air filter. Or they’re out to nickel and dime customers. So this has cost them our business. What Crain Chevrolet doesn’t understand is we work with 600 plus folks at our job. So this lie has cost this business potential business from services to buying new cars and trucks. Word of mouth travels and until Crain Chevrolet wants to do right by customer I will continue to advise folks to shop elsewhere. Fast forward to 2021 I’ll go every outlet to let folks know not to shop Crain. Giving people a second chance comes back to bite you in the butt. We had a service appointment for a oil change and tire rotation. Service tech came out with “our air filter” saying it needed replaced. Husband said no we have a K & N air filter. This service tech had “our filter” which wasn’t the one in the truck in his hand “puts it back in truck” looking at our bill charges us for labor and parts to change our filter. This is a sorry excuse for a company. As if the services you pay for aren’t bleeding people dry..... To lie about something as small as a air filter? Really.... seriously. Insisting that filter was ours. Guarantee you they don’t open the air filter and even check it to easy. Just walk up to young women or elderly folks and lie knowing it’s a crock of crap! Going to report to BBB, governor and attorney general. Then go straight to ever local news station and social media and advise them of current situations happening to the people of Arkansas.Lack of quality
by Rex White on 03/06/2021I am very disappointed with my past two experiences with two different vehicles. When my truck went in for oil change, the invoice stated twice that the tires were rotated and with one being a little newer than the rest, it was obvious… that they had not been rotated. With my wife’s vehicle they struggled for days to replace the water pump. while in the shop they said it needed an alignment and tires balanced which was a surprise to me as they were new and had no problems before it went to the shop. On our first trip the vehicle vibrates bad going down the road and is definitely not balanced. The check engine light is still on and I was told I would have to bring it back so they could send it to another shop and get it repaired. All repairs are under the warranty I bought. Don’t believe them when you buy a car and they say you will get a loaner vehicle while yours is being repaired. You will only go on a list. When I got my paper work back it says customer brought vehicle in complaining that the vehicle wasn’t aligned. This is untrue as I never complained about any thing but the water pump leaking on a 45,000 mile vehicle. Crain commitment and satisfaction guarantee are merely words and have no actions behind them. After buying the past two vehicles at Crain dealerships I will not be buying another.Does not stand behind the warranty
by Nhollomon on 02/21/2020Dealership refusing to repair all items that are under warrantyService Department
by Linaa32 on 01/02/2019updated 01/14/2019My experience was Good I went in for oil change and having problems with Heather work was done and I was on my way in no timeCrain Chevrolet
by NanaLisa on 11/15/2018I was very pleased with the promptnessjeff hall seirra 4x4
by jeffhall on 04/19/2012updated 04/26/2025funkhauser my sales man. is one very cool and very smart person and al i got to say about his professionism "and this goes for the entire crain team" ive had nothing bad to say from day one back in 2000 when i started dealing with crain… pontiac buick gmc in conway ark.pretty good service and company
by jeffhall on 04/19/2012updated 04/26/2025well crain pontiac buick gmc service personal i would recommend to anyone. "linda and john"service manager i guess are really good for crain "two thumbs up!!!!Great Dealership
by mmb001 on 09/17/2011updated 04/26/2025I have worked for Dealerships in the past so I was not happy about having to deal with them on a new car, however I can say Crain was the best. They gave me what I needed on my trade-in and I got the car I wanted for the price range I was… looking for. I'm looking forward to buying another new car from Crain Chevrolet soon.great dealership
by dirkd5555 on 06/30/2011updated 04/26/2025crain chevorlet is a great dealership. i purchased a vehicle yesterday and it was the easiest purchase i have ever made. my salesman jarrod horton was great. mike tinnon gave me a great price for my trade in. thanks crain chevy i really… appreciate it.I hate CRAIN!!!!
by samaochoa on 08/04/2013updated 04/26/2025I will never again buy another car from Crain. I only owe $600 on my car and I feel like I have been [non-permissible content removed] every time I make a payment. They sold me this car with all the promises and they didn't do anything that… was promised. I went about the sales manager and talked to a "big wig" and got lied to by him. Took the car there 3 differ times and they couldn't find out what was wrong with the car. If you want to [non-permissible content removed] really good, come to Crain, any of them
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About our dealership
Thank you for the positive review! Here at Crain Chevrolet, we strive to give every person the best possible experience. If you ever need anything feel free to give us a call, or stop by! Welcome to the Crain Chevrolet Family!
by Haley Aldridge on 09/03/2024