George Kell Motors
Customer Reviews of George Kell Motors
Review type:
New purchase
Disappointing service experience
by twinsmom on 04/14/2025I was called by the George Kell service dept. & told I needed to hurry & get a recall service scheduled because other dealerships were calling wanting the grill they had gotten in for me to replace under warranty (the original grill had… begun peeling a year ago). Although this is a very busy time for me at work, I reluctantly scheduled 1pm on April 8th. I waited there all afternoon & they came out around 4:30 & said the warranty work was completed but that unfortunately I now had an alert showing "Service Driver Assist System" meaning my parking assist (which I use a lot) was no longer working. He indicated they were taking complete ownership for this occurring. The service dept. employee said he didn't figure I would want to wait another 2 or 3 hours into the evening for them to figure it out, so I could either leave it there with them or bring it back another day & leave there all day. When a suitable vehicle for me to drive could not be quickly found (all he could find was an electric vehicle), I said I will just schedule another day to bring & leave it. I asked if they would be able to provide me a vehicle then & he said they "should be able to". As I explained to him, I live & work full time in another city about 35 miles away so it's an incredible inconvenience to bring it in for something that is not my fault. Anyway, the final straw was this weekend when we realized that on the passenger side of my car the vehicle was not completely put back together from the warranty repair. The material under my passenger front wheel well is now missing 3 or 4 screws & just gaping open. I'm beyond frustrated & disappointed in the George Kell service dept.Thank you for taking the time to share your experience with our service department. We sincerely apologize for the inconvenience and frustration you have experienced. We understand your disappointment regarding the recall service for your grill, the subsequent issue with your Driver Assist System, and the condition in which your vehicle was returned to you. We are working diligently to address all of your concerns which you have mentioned. This experience you have addressed does not convey the standard of quality we strive for. We value your business and are committed to providing all of our customers with a positive service experience. Thank you for allowing us the opportunity to resolve these mentioned issues and hopefully to regain your trust in us. Sincerely, Chelsie Hutchinson, Business Development Manager
We appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. We would like the opportunity to address your concerns. Please reach out to us directly at (870) 495-2475 when you have a chance. Thank you, and we look forward to hearing from you.
New purchase
by Pennie L on 09/26/2024Easy, I never even had to leave my office to make my purchase!We are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Oil Change/Tire Rotation
by Suzette on 03/31/2022Very pleasant. I was back on the road within my expected wait time.Oil change
by Cindy06 on 02/16/2021We always receive professional and speedy service from George Kell Motors.We're pleased to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future. Sincerely, Elliot Sides - General Manager
George Kell service
by Rlhdiesel on 10/31/2018George Kell was very prompt in servicing my diesel truck. They kept me informed on every step. It was in the shop 3 times for the same problem in a short period of time. Because it was a complex issue with reducing power it was difficult to… diagnose all the issues. I do believe we have the issue fully resolved. They did everything possible to provide for my needs in a loaner and in service. This is the only dealership that has always met my needs. Very reasonable on price. Of service. It is the service department that brings me back when I buy a new truck.We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Elliot Sides - General Manager
Great service
by KarenB_2016 on 01/13/2016updated 01/27/2016Everyone was very friendly and welcoming even though they were in the middle of trying to move to the new building. It didn't slow down the process for me at all.Thank you for this feedback. Our team is dedicated to provide a welcoming and friendly purchasing experience to each and every customer that enters our dealership. Were working to get the construction completed as soon as possible and do appreciate your understanding. Please come see us for any future service needs. Also, we have a lot of great content and special deals online so stay connected with our Facebook page! Kind regards, Elliot Sides General Manager
Thank you for this feedback. Our team is dedicated to provide a welcoming and friendly purchasing experience to each and every customer that enters our dealership. Were working to get the construction completed as soon as possible and do appreciate your understanding. Please come see us for any future service needs. Also, we have a lot of great content and special deals online so stay connected with our Facebook page! Kind regards, Elliot Sides General Manager
oil change
by debbiestark4 on 12/31/2015updated 01/11/2016Great service and friendly people at this dealership. The service department is great and helpful and very knowledge in their work. The salesman are true to their word.
GMC Sierra 1500
GMC Sierra 2500HD
Chevrolet Silverado 1500
We are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
by Sandy Karon on 09/27/2024