Customer Reviews of Hardin Buick GMC
Review type:
HARDIN BUICK GMC
Great Service
by ChiofgChev on 03/21/2025Great service from start to finish. I actually got my calendar day mixed up and showed up a day early. I asked if they could help me today or if I had to come back on the scheduled date/time. They took my vehicle in on the spot.Thank you for your wonderful review! We truly appreciate your kind words about the service you received at Hardin Buick GMC. We understand that scheduling can sometimes be tricky, and we're glad we could accommodate you and take care of your vehicle on your visit. We hope to see you again for any future needs! Sincerely, Hardin Buick GMC Team
HARDIN BUICK GMC
by Miguel & fam on 03/17/2025Such a great and helpful service satisfaction guarantee. Santos is great sales man listening to our need on a Truck. Gave us a test drive and definitely very nice. Y habla español lo recomendamos al 100%Thank you, Miguel, for your fantastic feedback! We’re thrilled to hear that you had a great experience with our service and that Santos was able to meet your needs for a truck. Your recommendation means a lot to us at Hardin Buick GMC. We look forward to assisting you again in the future. ¡Hasta pronto! Sincerely, Hardin Buick GMC Team
Richard Rhodes
by rrhodes on 01/14/2025Jesse Ramirez is my Sales Associate and did an Excellent job taking me through the sales process and setting me up with the OnStar program. I would highly recommend this Dealer and Jesse to anyone looking to purchase a GM vehicle or… product.Thank you, Rrhodes, for your wonderful feedback! We’re thrilled to hear that Jesse Ramirez provided you with excellent service throughout the sales process at Hardin Buick GMC. It's great to know that you're satisfied with your new GM vehicle and the OnStar program setup. We look forward to seeing you again and hope you'll share your experience with others. Safe travels! Sincerely, Hardin Buick GMC Team
Returning client
by ROSA**** on 08/19/2024Very Helpful, environmentally friendly, Great customer service.Thank you for your wonderful review! We're thrilled to hear that you found Hardin Buick GMC helpful and appreciated our environmentally friendly approach and great customer service. We look forward to serving you again in the future! Sincerely, Hardin Buick GMC Team
They’ll steer you into purchasing another vehicle than the one you want
by Jason M on 03/10/2024I was contacted to come in to view a vehicle I submitted an inquiry for. I advised them I’d go if only the price was reduced to my budget. Rep said to come in and he’ll work on the price. I was ready to commit and purchase the vehicle. I… showed up was handed to another rep and felt as if I was steered into buying a new truck and not the original I inquired with. They sat me down, and didn’t reduce the price by a penny. They sent me away with a hand-written quote instead of an official quote. This entire experience with Hardin Buick/GMC felt misleading and dishonest.Jason, we appreciate learning about your experience at our dealership. Our number one priority after learning about your experience is to remedy it and offer a resolution. Please contact us at your earliest convenience. Sincerely, Hardin Buick GMC Team
Excellent dealership
by Maddog1 on 05/17/2023The Internet sales Woody Rogers working with John Roberts who was my main contact to buy my AT4.. They were fantastic honest and fair to deal with. Made my buying experience great. I have bought GM Chevrolet products for 35 years but this… time they could not get me the product I needed with the tailgate I wanted, so I bought my first GMC product and I love it. So far.. Hardin dealership gave me the vehicle I wanted, at the price I wanted with the discount I wanted. Great job Hardin GMC, great job John Roberts. ClickCongratulations on your new car! Thank you for taking the time to write about your experience. It's great to know John and our staff were able to provide you with an honest purchasing experience. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, Hardin Buick GMC Team
Sean rules
by Vegasdude on 01/21/2023Thanks for the helpThank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Hardin Buick GMC Team
Awful people! Run Away!
by TickedOff on 03/24/2018I was lied to about the estimated tax and fees AND the option contract and then told I had to buy the security system activation for $1000 because otherwise nobody would make any money on the deal and I was treated as if that was MY fault.… I was then baited in to buying an extra key fob, given an ultimatum, threatened aggressively by Gordon, the sales manager, that the option contract would be cashed if I didn't have a check on his desk at 8:00am 2 days later. And to top it off, while I was waiting, I was subject to listening to sales staff members make homosexual oral sex jokes while standing just 10 feet away from me. If I didn't REALLY need this vehicle right at that moment, there is no way in hell I would have ever done business with this crew of [non-permissible content removed]. Everyone involved in the organization should be ashamed of themselves.Car Salesman
by PeterBa on 10/30/2016My wife and our grandchildren outgrew our current Range Rover and we needed to get out of our lease a few months early and get a new vehicle. My wife wanted a Yukon Denali. Costco is running a promo touting a hassle free purchase, where… the dealer is to show you invoice and sell at supplier pricing, which is below invoice. When you sign up to get a number, they give you a choice of three dealers in your area, we selected #Hardin Buick GMC. David Jolliffe contacted me within 15 minutes. He said he had two of the vehicle we wanted, one black, one white and the price would be $69,189.00 with the current rebates. I told him we would like to see it, he invited us down, but the Black was gone. We went down right away to find the White one was being driven by a manger and was not there, as well it had 3,000 miles. He asked us to come the following day, which we did and liked the vehicle but wanted to see if one was available without the miles, there was nothing equipped as we wanted, and he offered an additional $1,000 off if we took that one. Finally after several text messages and emails, we agreed to take the one they had. To this point all negations were sales price, not payments. As soon as we agreed, payments were the only thing discussed. As we were waiting for a time to come down, I sent a text confirming the negotiated sales price, only to be called back by David and Don. As it turned out, the price we were given and agreed to was not the price we were going to pay, although they didn't tell us a price. I could see the writing on the wall, it was a typical dealerships bait and switch. The manager kept stating he offered it to us at the payment we agreed, but we never agreed to a payment, only a sales price. They said they needed to confer with John, the manager and they would get back to us first thing the following morning, the next day, it was within an hour, they never got back to us. At least we were not separated from our money. The lesson, never take their word for anything, they are by their very nature, car salesman, take notes, and check everything they present to your for signatures. Sounds logical, but when the salesman insists this dealership is different, money is not important, Relationships are their goal, don't believe them, money is the final arbiter. I would not have written this review if the dealership and it's managers were just straight and above board as David said they were, I think he may have had good intentions, but not the dealership, we'll never know. Now that I have had my trade in inspected, I will incur additional expense because Range Rover only allows one inspection, and this deal went south. I'm out two trips and a weeks worth of conversations, emails and texts, but at least I have my money.Peter, I am sorry to hear that you had a negative experience with our dealership. It was not our intention to give you the run around, and I apologize if that is how it seemed. I assure you that we absolutely never instruct our staff to "bait and switch" any of our customers, nor do we condone the practice at all. I would be more than happy to discuss a specific car in our inventory with you or answer any other questions that you may have regarding your trade in. Please contact me directly so that we may begin to build a trustworthy business relationship. I look forward to hearing from you. Sincerely, Dan Leatherman | Internet Sales | danleatherman@hardin.com
Excellent service department
by Alan_diesel on 11/30/2015Hardin Identified and fixed a problem in 3 hrs that Selman Chevrolet couldn't even find in 3 trips to the dealer across 30 daysThank you for taking the time to write this wonderful review of our service department. I am extremely pleased that our team was able to locate and fix the problem in an efficient and professional manner. We look forward to your continued business! Best, Walt Cadman Service Manager wcadman@hardin.com
Great Experience & Great Customer Service
by hbacadia on 11/05/2015We are very appreciative of the outstanding customer service we received from Jim Keys & Gordon, in helping us to find the best truck at the best price for our 22yr old to purchase. Our son loves his brand new truck (he hasn't made his 1st… pymt yet, Lol) & we are relieved to know that he is driving a safe & reliable vehicle every day. It was a great experience. We hope to return for our next GMC! Thank you Hardin GMCThank you for leaving us this review. We are very happy to hear that we could help get you set up with the best truck for your son at the best price! Jim and Gordon are truly an exceptional employees and we appreciate them for giving you a great experience! If there is anything more we can do for you please feel free to come back and see Hardin Buick GMC any time! Take care. Sincerely, Dan Leatherman - Internet Sales danleatherman@hardin
Purchased Sierra 2500 4X4 Dinali from Hardin Buick
by Jetskate on 10/16/2015Rocky was awesome, absolutely love my big new truck. Just bring your checkbook, good credit and Rocky will give you the best deal ever ! Killer Sierra 2500 Denali, couldn't be happier.Thanks for the great review. Rocky is a great asset to our team and I'm glad to hear he was able to help you in getting your new truck. Enjoy! Sincerely, Dan Leatherman - Internet Sales danleatherman@hardin.com
Hardin Buick Salespeople the best!
by Michellem888 on 10/16/2015It was a great experience, everyone made us feel welcome and had a first rate customer service experience. Gordon Jackson was the best!!!Michelle, thanks for the perfect 5-star review! I'm happy to hear Gordon was able to help provide great service. If there is anything else we can do to assist you, feel free to contact me. Sincerely, Dan Leatherman - Internet Sales danleatherman@hardin.com
Great Experience
by Cyrano2u on 10/09/2015The staff (especially Walt and Richard) went out of their way to help me resolve my issues. They treated me like a valued customer, kept me appraised of the status of my vehicle, and gave me a very fair price to get everything resolved.… Thank you.Thanks for the great review. I am happy to hear that Walt and Richard, along with the rest of our team, were able to assist you and help resolve the issue with your vehicle. You ARE a valued customer, and we appreciate you. We look forward to seeing you again! Sincerely, Walt Cadman Service Manager wcadman@hardin.com
Experience at HARDIN Service Center in Anaheim
by crnovella on 09/09/2015I took my newly purchased vehicle to service some internal service messages that my car indicator suggested that needed repairing. It turned out that new software was needed for my car and nothing was broken. The shuttle service was very… accomodating and conveient in taking me to work and picking me up and back to the dealer. The only thing was that when i got off the shuttle, i fell tripping over the curb. I didn't realize there was a curb because it wasn't marked a bright yellow or some eye catching color, the curb blended with the ground making it hard to see the step. i didn't get hurt or anything but then i'm not old either and someone much older could have been hurt badly. Overall, everyone at service was very pleasant. I was just annoyed that i had to take my car for service just after purchasing it 3 weeks ago.Thank you for taking the time to write about your experience with us! At Hardin Buick GMC, we work very hard to provide each of our customers with a personalized and hassle-free experience. I am happy our team was able to exceed your expectations. Don't hesitate to contact us if there is anything else we can do for you. Check us out on Facebook for access to our exclusive specials. Sincerely, Walt Cadman Service Manager wcadman@hardin.com
Superb Car Buying Experience
by GeorgeWG on 08/29/2015The reason I conducted business at Hardin GMC-Buick, for the first time, was Jim Keys. The Acadia Denali is the 4th vehicle I have leased or purchased from Jim in the last 8 years. Jim is the consummate professional, who always goes the… extra mile to meet and exceed my car buying "wants and needs." Jim's product expertise, salesmanship, creativity, resourcefulness and courtesy enable him to stand out among his peers. I applaud Hardin GMC-Buick for (recently) recruiting Jim to join your team. Also, I was very pleased with Garrett (last name ?) in finance - he processed the transaction in a highly professional, pleasant and efficient manner. Overall, I give Hardin GMC-Buick the highest marks. I hope, and expect, that my customer experiences going forward will be equally as satisfying. Thank you.Oil change
by Gchow on 07/25/2015updated 08/03/2015Went for an oil change got there at 7am got out at 9am, wait is to long. Would be nice to have the technicians start at 7 instead of 8I am discouraged for the dissatisfaction you experienced with our service department. It is unfortunate to hear that our team was running behind schedule with the automotive work performed on your vehicle. Reviews like this help highlight specific areas in need of improvement as we are continuously looking for new ways to improve our dealership. We hope to gain the opportunity to sincerely make it up to you. Please feel free to reach out to me personally. Sincerely, Walt Cadman Service Manager wcadman@hardin.com
Everything went great
by Dee_Wood76 on 07/24/2015updated 08/03/2015Greg Thrasher, Internet Representative was very helpful and made the car buying experience easy and quick. I like how everything worked out. The discounts and use of AAA helped with the no haggle price. I am very happy and will… definitely be back for service on the vehicle comes do. I was really happy with the tour of the Anaheim facility. The explanation on the use of the car was very helpful!! I have a lot to learn and I know I have got a great start. This was a smooth transition for me.Dee, thank you for leaving this remarkable feedback. We appreciate your comments and are happy to hear that Greg and our team were able to meet your needs. At Hardin Buick GMC, we always strive to provide the utmost in quality and customer satisfaction, and we try our best to make the car buying experience as easy and stress-free as possible for all of our customers. We look forward to assisting you with your future sales and service needs. Sincerely, Dan Leatherman - Internet Sales danleatherman@hardin.com
Great customer service!
by Marciediaze on 07/07/2015updated 07/22/2015Jesse, our service advisor was very helpful! He went out of his way to explain repairs needed. Vehicle was ready within a timely matter.Thank you for writing about your visit with us! I am happy to hear that Jesse was able to provide you with the outstanding customer service we strive to deliver to each of our guests. We appreciate your business and look forward to serving you again! Also, be sure to check us out on Twitter and Facebook for dealer news and specials. Best regards, Walt Cadman Service Manager wcadman@hardin.com
Hardin BuickGMC
by Blotbin on 06/02/2015Fixed the problem and got it right the first time. Completed inspection of my Sierra and gave me a comprehensive report.Thank you so much for taking the time to provide such great feedback. Our primary focus is to provide each and every guest with exceptional service, and I am extremely happy to hear that we were able to achieve this value with you. If you have any further questions about the work that was done, please feel free to contact us. Walt Cadman Service Manager wcadman@hardin.com
fantastic
by Chaunjie on 04/23/2015It is fantastic. People over there are very nice and experiences, helpful, patient. I will still buy from GMC in futureChaunjie, thank you for taking the time to write this fantastic review and assign our dealership such a wonderful star rating! We work very hard to ensure that each of our customers is 100% satisfied with their experience. We look forward to working with you again! Sincerely, Dan Leatherman - Internet Sales danleatherman@hardin.com
Come visit the Hardin Buick GMC showroom to see the hottest new Buick, GMC vehicles on the market. Irvine Buick, GMC customers, check out our online inventory to see why we are one of the best dealers around! We are also your source for pre-owned Buick, GMC vehicles. Stop by today to see our fine selection! We are also pleased to offer you a variety of financing options as well as parts and service – our Buick, GMC dealership strives to make buying and maintaining your new or used vehicle as easy as possible. Orange County Buick, GMC drivers, please give us a call or send us an email with any questions, comments or concerns! We would love to hear from you! We proudly serve Anaheim, Orange County, Costa Mesa, Cerritos, Tustin, and Irvine Buick, GMC customers. If you are in the greater Southern California area, let us help you with your new and used car needs!
- Complimentary Loaner Cars
- Complimentary Coffee
- Cable Television
- Customer Lounge Area
- After Hours Drop-Off
- English
- Spanish
Thank you, Miguel, for your fantastic feedback! We’re thrilled to hear that you had a great experience with our service and that Santos was able to meet your needs for a truck. Your recommendation means a lot to us at Hardin Buick GMC. We look forward to assisting you again in the future. ¡Hasta pronto! Sincerely, Hardin Buick GMC Team
by Hardin Buick GMC on 03/18/2025