Mercedes-Benz of Arcadia
Customer Reviews of Mercedes-Benz of Arcadia
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Yu Hong Chen at Service
by David on 10/24/2024
Guys, if you’re looking for a great service advisor for you MBZ look no further. Yu Hong Chen at Arcadia MBZ is the best I know.
Reason 1: He think for t customer’s benefit . Do what’s necessary for the customer.
Reason 2: Very… professional, with lots knowledge on MBZ.
Reasons 3: Save money for customers. Do extras for customers.
Reasons 4: Return calls promptly and courteous.
Reason 5: A honest person. Work with Integrity.
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Yu Hong Chen at Service
by David on 10/24/2024Guys, if you’re looking for a great service advisor for you MBZ look no further. Yu Hong Chen at Arcadia MBZ is the best I know. Reason 1: He think for t customer’s benefit . Do what’s necessary for the customer. Reason 2: Very… professional, with lots knowledge on MBZ. Reasons 3: Save money for customers. Do extras for customers. Reasons 4: Return calls promptly and courteous. Reason 5: A honest person. Work with Integrity.Denise Justice The Queen
by Armani Morris on 03/28/2023Wanted to give a special thank you to Denise Justice at MB Of Arcadia. She worked with me consistently for months to help me find the best car for my family. I had a quick and easy experience. Thank you to the sales manager Greg for his… patience and understanding exactly where I wanted to be payment wise. All around 5 star experience with MB Of Arcadia. Thank you for another great deal!Fantasic Job! I love my car!
by Rob on 03/23/2023Denis Justice at Mercedes-Benz of Arcadia was exceptional at helping me find my next vehicle. Not only was she knowledgeable about all the vehicle specs I was looking for but she added a personal touch, asking the right questions in terms… of what would suit best in the category of vehicle I was looking for. All staff were very welcoming when walking into this dealership. If you’re ever in the Arcadia area and looking for a vehicle ask for Denis, she will make you feel at home, walking you through the entire process.Thank you Denise Justice for your great customer serivce.
by George and Monique Oropeza on 03/16/2023We have gotten 2 SUVs from Mercedes Benz of Arcadia. Denise Justice has provided us with excellent customer service. She found us the exact car we wanted with all the upgrades we requested. She is such a pleasure to work with. We will… definitely be coming back to Mercedes Benz of Arcadia for our future purchases. It is well worth the 2 hour drivegreat experience!
by Sabrina on 02/10/2023Scott made my first time buying experience extremely easy & fun! So thankful for his help. Would definitely recommend to family & friends.The worst dealership never had
by Jay cao on 09/17/2021I found a car that I like on cafax. I sent a request, promptly sales representative texted me then we arranged an appointment, but on that morning I texted him saying appointment is cancelled, then in the afternoon I texted him back I would… like to come now, hr confirmed with me it's OK and currently available, I told him at least more than 30mins and over 40miles away. When I came to the dealership, he came out, he couldn't see me and introduced his partner to me(in my mind if you are so busy then we can do an other day, I'm so disappointed when he treated me like this, I got no choice, Because I am here already) After testing the car, I told his partner I would make a deal by trading in my car, I didn't know what they did, let me wait for a long time, then his partner wrote on a piece of paper with the amount of my trade-in, no proposal work done, very unprofessional. I told his partner I need to go, e-mail me the figure. I waited till next morning, still no email coming, made a call to his partner he told me 2k more no other word. I received email from sale rep. With the proposal work, but the sale price been raised up. I talked to him it wasn't like that, he reversed back to the old price,then told me the price would be going up after. I called the sale rep. next day he didn't answer, called his cell phone, didn't answer, then I texted him I was willing to deal and make it work. He would not to by giving out a lot of reasons. All right now the dealership bought it back with the higher price. You should not do that to threat the customer like this.Horrible/worst experience ever at Mercedes-Benz of Arcadia
by Andy T on 08/11/2021Rusnak Mercedes-Benz of Arcadia dealership is a joke. I would NOT recommend anyone to take their vehicles in for service at this dealership. Just recently I took in my E-Class for a premier service (oil change/multi-point inspection). I… went through the normal paper process with the service advisor (Tyler Hillier) and he said that it would take a couple of hours for the service to done. So I decided not wait at the dealership. Tyler was nice enough to grab Uber ride for me to get home. Few hours went by and I received a message that my car was done. I got to the dealership and signed some papers. Once I got into my car and was about to drive out. I reached in my center console to get my sunglasses and noticed my Ray-Ban sunglasses wasn’t there. I figured maybe I dropped it between the seats or somewhere on the floor. I looked everywhere and couldn’t find it. That’s when I noticed that it was STOLEN out of my car during the service. I am 100% sure that when I dropped off my car at the dealership. I had put back my sunglasses into the center console. I went back into the dealership and told Tyler that someone from your dealership had stolen my sunglasses. He apologized and will let his service manager Mike Marsh know about it. Tyler said that Mike will go back and check the cameras to see if he can find anything. Few days went by and Tyler told me that Mike cannot find anything involving my stolen sunglasses. Mike said that he is not responsible for anything missing and can’t do anything about it. When he told me that I was really upset. Being a luxury car dealership and having a good customer service reputation is hard to understand. To me, it’s not just about the dollar amount of my sunglasses, but more of the principle of making things right. All I can say is that this dealership is a THEFT treat and I really don’t understand how they can get away with things like this and it WILL still be an ongoing problem/issue. So if anyone is thinking of taking their vehicles in for service at Mercedes-Benz of Arcadia and don’t mind the dealership employees taking their personal belongings, feel free to do so. Or if anyone wants to get a part/full-time job here, one of the perks of working here is that you are allowed to take customers belongings without any consequences.Cabriolet repair
by Speed on 01/07/2020Check engine light came on, car went into limp mode. Took the car to Rusnak for repairs, and Rusnak came through with flying colors. Service completed timely.Good experience
by Ellen on 12/28/2019updated 01/06/2020Very good experience when shopping with Mr. Jimmy Zhou and his manager(s) at Rusnak. Thanks for your kind and patient assistance.Buyer
by TERESA on 12/30/2019updated 01/06/2020I had the best buying experience! The staff was very professional, prompt, and delivered as promised.Mo Sherif
by elenac95 on 12/29/2019It was our first time buying a new Mercedes-Benz and thanks to Mo, we got the car of our dreams. We look forward to continuing with Mercedes-Benz of Arcadia.Rusnak Arcadia
by Sam on 12/29/2019Sales person Mohammad sherif was the best, took care of us from A to Z and was super nice, friendly and courteous. It was a seamless transaction even though the dealership itself lacked a few things I look forward to when I go to Mercedes… dealer, suck as coffee machine and maybe some bottled water and snacks, makes a difference in hospitality. However Mohammad was wonderful and I just made another good friend not only he was my sales person. I was very pleased to work with him and I recommend for anyone going to rusnak to ask for him. He is a great asset to your establishment.Miss
by Jung on 12/29/2019Very professional and patient. I love to recommend my friends to come here to purchase or lease new cars.Joe’s the best!
by Lesley on 12/28/2019Joe Yu was amazing! I’d give 10 stars if I could. Super helpful and explained my car issue thoroughly without all the extra technical lingo to confuse me! Thank you!Absolutely the best experience
by MrSegura on 12/21/2019updated 12/27/2019I came to Rusnak arcadia just to try a new dealership I had lost hope in the last one I leased from. I contacted Stacey and set up an appointment she is the most courteous person in the business she and I talked shared and made a great deal… the whole dealership staff was great from beginning to drive off I’m surely coming here from now onMr
by Tom on 12/20/2019updated 12/27/2019Olphlia super service manager. Went above and beyond. Dealer service as specified in a timely manner. I will continue being a customer for years to come.Joe is friendly and knowledgable
by GYK on 12/26/2019We have our car maintained in this facility every year. Joe is always friendly and explains what service is needed and why clearly. He also tries to give us discount whenever is possible. We like his service.Service Rating
by sandra on 12/17/2019updated 12/26/2019Service Advisor Joseph Yu is to be commended for his excellent customer service. He explained the work which was being done (service B and other), and what covered and why. He was very professional and not a sales man. MBZ's move to… technology and provision of courtesy vehicle is excellent. Used Rusnak for many years.Excellent Service
by Excellent on 12/23/2019The team at Rusnak Mercedes Benz service department are top notch. I worked directly with Michael Tone and Jessica (at the front desk) and they were very professional and competent.Excellent Service!
by WB on 12/22/2019Rusnak provided excellent, quick and efficient service. They updated me throughout the service time and made the service process easy!
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Mercedes-Benz GLE-Class
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About our dealership
At Mercedes-Benz of Arcadia, we want your experience to always be positive. From the moment you step inside our showroom and find the latest Mercedes-Benz E 350, C 300, GLE 350 and S 450 models on display, we’re here to help put you behind the wheel of the right new or pre-owned car for sale in Arcadia that meets all of your needs. But, we don’t consider that the end.
Mercedes-Benz of Arcadia offers a wide range of other services as well, which you’ll experience from the moment you choose your next car. For instance, our team of Mercedes-Benz lease and loan specialists makes it a priority to help you drive home in the vehicle you’ve chosen on your terms.
Even after you leave our Mercedes-Benz dealership, serving Los Angeles, as a new owner we aim to please by offering comprehensive care via our car service and repair center. Buying or leasing a vehicle from us ensures that you get top-notch maintenance as we use quality certified Mercedes-Benz parts that you can buy, as well.
Amenities
- Complimentary Loaner Cars
- Instant Financing
- Complimentary Coffee
- Rental Car Service Onsite
- Cable Television
Languages Spoken (6)
- English
- Armenian
- Persian
- Chinese