Customer Reviews of Audi Beverly Hills
Review type:
Go elsewhere
by Ike on 04/21/2022Run AWAY from Audi of Beverly Hills. In March I purchased an Audi e-Tron from this dealership and during my test drive I asked my sales associate why the range was so low on a 200 mile range car (It was showing 89-90miles) They said “oh… it’ll correct itself after you drive it some more.” After purchasing the car and one day of driving it still was showing remarkably low range and at one point it went from 50% to 25% right away and I was given a warning to recharge the car. I found the previous owners insurance and registration in the car as well as their home address and garage door saved in the infotainment. I had to take it to the service center the next day to figure out what is wrong with the battery. Fast forward 36+ days, the car is STILL in the service, my sales manager and associate refuse to return my call and I’ve just been told “I have to wait till the car is repaired.” The service department keeps informing me that they are working on the car, but at this point I have zero faith the car will be repaired. I have made payments on the car, as well as gotten the license plate and car registration, for a car that is not in my operation. I didn’t buy an EV to get a gas loaner car to drive around putting gas in a 20 gallon SUV at 6 bucks a gallon. I have retained a lemon law attorney as I believe the car they sold me was defective in the first place and no one wanted to say anything. Go to a different Audi dealer, it’ll save you heartache, money and time. I have let all my friends, family, co workers know, just go elsewhere since clearly what they say they care about on their website, they do not. They just want a fast buck. Also if you’ve already leased or purchased an Audi from there, remember to clear your personal identifiable information out of your car because they can’t be bothered to look in the glove box nor will they do any inspections of the car thereafter when you return or sell it to them.Be careful w/ Audi Beverly Hills on end of lease buyout-overpriced warranty
by Craig W on 04/02/2022Watch out for Fletcher Jones Beverly Hills Audi when making an end of lease purchase of your vehicle for residual value. They will try to shove you into an overpriced extended warranty product in exchange for doing you the “favor” of not… charging you $400 for handling the payoff and DMV transfer of title. Three [non-permissible content removed] I encountered were Johanna Felchlin, Jessica Levi and Greg Arouchanov. They tried to sell me a 5-year 75k mile extended warranty for $4,300. I declined and shopped around and found essentially the same warranty from Select Auto Protect for $2450, [contact info removed] and with a $50 deductible vs. Audi’s $100.Refinance
by Sharon on 03/23/2022Ramon was great in financingExcellence Achieved, Experience Elevated
by Marco A Colon on 02/24/2022Ryan helped me purchase my Audi A6. The process was smooth and seamless and fast. I am looking forward to enjoying my new car and can’t wait to get my next car from Ryan at Audi Beverly Hills.Hello Marco A Colon, Congratulations on your gorgeous Audi A6! Thank you for choosing Audi Beverly Hills! It is our top priority to give guests an outstanding experience. With that being said, it is a delight to hear Ryan ensured you had a great time while searching for the perfect vehicle that best suits your needs! It was our pleasure to help you get to know every aspect of your vehicle. We are grateful for your business and recommendations and look forward to working with you for many years to come and are here to help should you need us. All the Best, Your Friends and Family at Audi Beverly Hills
Thanks Jared.
by Alex F on 02/18/2022updated 02/24/2022I meet this guy called Jared, he understood directly what I was looking for. I bought the last Rs5 thanks to him.Hello Alex F, Congratulations on your beautiful Audi Rs5! Having the opportunity to share our passion and commitment to Audi brand with an amazing guest like yourself is truly a treat! Thank you for allowing Jared the privilege to earn your business and attend to your needs! We are truly flattered to have such heartfelt recommendations and look forward to working with you for many years to come! We wish you many miles of enjoyment! Kind Regards, Your Friends and Family at Audi Beverly Hills
Amazing experience!
by Justin on 02/14/2022This was my first time getting an Audi - and the experience was fantastic! The fastest and most thorough service I’ve had leasing a new car.Hello Justin, Thank you so much for your 5-star rating! We are so thrilled to hear that the experience you had at Audi Beverly Hills was so amazing. We strive to do the best possible job and find the most perfect vehicle for each of our lovely guests. Congratulations on your new vehicle! We hope to continue providing you the best experience possible when you visit us. Warm wishes, Your Friends and Family at Audi Beverly Hills
E-Tron Lease
by Eric Sarkisyan on 01/25/2022Great service was provided as well as prompt delivery.Hello Eric, Thank you so much for your 5-star review! Our team is delighted to hear about your exceptional service experience. We look forward to seeing you at your next scheduled visit. Warm Wishes, Your Friends and Family at Audi Beverly Hills
Fast, easy, no pressure
by Adam Scott on 01/18/2022I truly enjoyed the entire process. No high pressure, faux urgency tactics, honesty about my trade-in value and what could and couldn't be done on a new lease deal. Great experience all around.Hello Adam, Thank you so much for your 5-star review! We are so appreciative of your feedback about your experience with us. We are thrilled knowing that this was a smooth process for you and that we could provide you with the most information regarding a new lease deal! Thank you for allowing us the opportunity to earn your business and congratulations on your new vehicle! Warm wishes, Your Friends and Family at Audi Beverly Hills
Good no nonsense sercvice
by David Weber on 01/08/2022We've been to this same dealership to lease a car twice before so we're comfortable and they treat us well. We had questions about the costs of extra services (Audi Lease bu they helped resolve them.Hello David, Thank you so much for your 5 star review! We are so glad you chose to come back to us for your car buying and servicing experience. We're glad we could help answer your questions! Thank you for continuing to allow us the opportunity to earn your service each and every time! Warm wishes, Your Friends and Family at Audi Beverly Hills
Easiest purchase I’ve ever made
by Steve R on 10/21/2021I often get along with people in dealerships but this was beyond anything I’ve ever experienced. These wonderful people, and it was a whole squad, took care of everything for me with minimal involvement on my part. Then I just enjoy working… with them.Hello Steve R, Congratulations on your gorgeous Audi purchase! The team at Audi Beverly Hills appreciates you taking the time to share your kind sediments regarding your visit with us. It's wonderful reviews like yours that truly represent what we strive for everyday! We are grateful for your business and recommendations and look forward to working with you for many years to come and are here to help should you need us. We're wishing you many miles of enjoyment! Best Wishes, Your Friends and Family at Audi Beverly Hills
Loving it in BH
by Evan G on 10/14/2021I want to start out by saying they were so easy to deal with and I was a little worried because they're in Beverly Hills. But there is absolutely nothing to worry about they didn't overcharge me and they thoroughly went through all my… options of what I canning cannot do and how to operate the vehicle and what would be the best purchase option. Overall experience for all intents purposes was darn awesome.Hello Evan G, Congratulations on your beautiful Audi purchase! Thank you for choosing Audi Beverly Hills! It is our top priority to give guests an outstanding experience. Our team was pleased to read that you found our dealership to be the most friendly and good at what we do! All of us at Audi Beverly Hills take great pride in serving our guests well and we are grateful to have earned your business. All the Best, Your Friends and Family at Audi Beverly Hills
Customer Service Bar None
by Yasmin on 09/20/2021I went to see Ryan Bradley to lease a new Audi and received the best customer service! Ryan was down to earth, easy to talk to, listened to my requests and got me through the process of leasing my new vehicle efficiently and expediently.… Hands down, best experience I've had in all my dealings with dealerships.Hi Yasmin, Thank you for allowing Ryan Bradley the privilege to assist you during your quest for a new vehicle. We are truly pleased to read about the genuine helpful, efficient and friendly manner you experienced throughout your purchase experience, and beyond thrilled to know you had your best experience with us! Congratulations on your newly leased Audi and welcome to our Fletcher Jones family! Happy Driving! Your Friends and Family at Audi Beverly Hills
Love my salesman...
by Mark D McHale on 08/15/2021Ryan has helped me with my last four leases. He always asks the right questions, extends me every discount and special deal available, and get it delivered to me WAY up in SF in no time- this guy is a true professional, and knows how to… keep me coming back! Thanks Ryan!Hello Mark, Having the opportunity to share our passion and commitment to Audi brand with an amazing guest like yourself is truly a treat! Thank you for allowing Ryan the privilege to earn your business and attend to your needs! It brings us so much joy seeing that you've been a loyal guest with us over the past years. We'll be sure to relay over the kind words expressed on your behalf. We are truly flattered to have such heartfelt recommendations and look forward to working with you for many years to come! All the Best, Your Friends and Family at Audi Beverly Hills
Hassem Audi BH
by Hassem Audi BH on 08/02/2021Hassem was incredibly professional and his service was 100%. I would direct anyone I know to contact him directly. He’s sharp, on point, addresses all issues and in a timely manner. He does not keep you waiting and he’s pro active. I had… the intention on buying one car and ended up buying two and happy.Hello, Congratulations on your gorgeous Audi! Thank you for choosing Audi Beverly Hills! It is our top priority to give guests an outstanding experience. With that being said, it is a delight to hear Hessam ensured you had a great time while searching for the perfect vehicle. We'll be sure to relay over the kind words expressed on your behalf. It was our pleasure to help you get to know every aspect of your vehicle. Best Wishes, Your Friends and Family at Audi Beverly Hills
Audi e-tron
by Patrick on 03/22/2021Had an amazing experience with Audi Beverly Hills and in particular w/ Ryan Bradley - he truly knew the ins & outs of my new e-tron! Thanks again, Ryan!Hi Patrick, Congratulations on your gorgeous new Audi E-Tron! We are so appreciative of your loyalty and feedback about your experience with Ryan Bradley! Glad to hear he was helpful, knowledgeable, and assisted you the best pricing to care for your E-Tron! We'll be sure to relay over the kind words expressed on your behalf. We are grateful for your business and we look forward to welcoming you again soon! Take Care, Your Friends and Family at Audi Beverly Hills
Great salesperson - good deal
by Eric on 03/17/2021I leased a new Audi A6. My salesperson was Ark. He went above and beyond the call of duty. I was concerned that the car might not "clear" my dirveway because my driveway is a steep incline and and then a steep drop. He drove the car to my… house to make sure it had enough clearance.It made it by about 1/4 inch. Then after I leased the new Audi, he followed me home so that I could drop off the Audi. He then drove me back to the dealership to pick up the rental car I had used to get to the dealership. Also, he gave me a really good deal in that I got 6% off the MSRP, plus $5500 in various incentives. On top of all that, the finance manager, Shafiq, was very professional and made the lease process seamless. He walked me through all the details and didn't try to pressure me to buy any extras. He explained the pros and cons of the different options and only recommended the one that made sense for me.Hi Eric, Congratulations on your beautiful new Audi A6! We are so appreciative of your loyalty and feedback about your experience with both Ark Zakharyan and Shafiq Hamdan! It's truly a treat hearing that they went above and beyond in ensuring you had a marvelous visit with us! We are thrilled to know of the great efforts put forth in reaching the best pricing to care for your new Audi lease! Our team of experts are grateful to have such heartfelt recommendations and look forward to working with you for many years to come! We're wishing you many miles of enjoyment! All the Best, Your Friends and Family at Audi Beverly Hills
Exceptional experience
by Thomas Boyd on 03/12/2021I received a message from Audi Beverly Hills reminding me my lease on my vehicle would end in the next two months. I was invited to discover the updated changes in the Q5 I currently drive. Everyone was professional for the entire… experience.Hi Thomas, The team at Audi Beverly Hills appreciates you taking the time to share your kind sediments regarding your recent sales experience with us. It's wonderful reviews like yours that truly represent what we strive for everyday! Thank you for allowing our team the privilege to earn your business and attend to your needs! We are truly flattered to have such heartfelt recommendations and look forward to working with you for many more years to come! Please feel free to reach out to us fi there's anything else we could be of further assistance with now or in the future. All the Best, Your Friends and Family at Audi Beverly Hills
Great Experience
by Richard and Jo Ann on 03/02/2021We had a very good experience with this dealership. We were treated respectfully and not pushed at all. The sales person, finance manager and sales manager were very friendly and helpful.Hello Richard & Jo Ann, We absolutely value your feedback and thank you for the 5 star rating! We are happy to hear that your recent purchase experience was worthy of such high recommendations! We look forward to providing you the same great service experience and with every interaction you have with us! Congratulations on your purchase! Sincere Regards, Your Friends and Family at Audi Beverly Hills
The BEST!!!
by Camera Steve on 02/27/2021My experience with Beverly Hills Audi was perfect. Super helpful people - from initial contact with the online guy, Sasha to my salesman, Sorouch to the finance girl, Armani. ALL exceptional, professional people. No pressure- very chill.Hi Steve, We greatly appreciate your positive review and thank you for the 5 star rating! Guest satisfaction is very important to us and so is your feedback. We are grateful for your business and we look forward to serving you for many years to come! Congratulations on your purchase! Enjoy! Best Wishes, Your Friends and Family at Audi Beverly Hills
Satisfying and Pleasant experience
by javB on 02/25/2021Started a conversation via email with the team at Audi Beverly Hills because of my apprehension to spending all day at a dealership negotiating the price. They presented a reasonable offer and we decided on a time to meet. We spent a few… minutes ironing out the details and I was driving home in a new Audi. My experience with all that I encountered from the salesperson to his manager and even the finance person. The whole process went smoothly and my experience was surprisingly great.Hello Jav, At Audi Beverly Hills, our team is driven to ensure every new vehicle purchase is exciting and memorable. Each experience is custom tailored to fulfill all of our guests needs. We appreciate the opportunity to work with you during your vehicle search and so thrilled to hear your purchase experience for your new Audi was a wonderful one!. Best, Your Friends and Family at Audi Beverly Hills
Tina is incredible!
by Tina on 08/01/2019This is my second time getting a car from this dealership (and 4th Audi). While I had never worked with Tina before, I can't say enough amazing things about her and my experience throughout the transaction. I have already recommended her… to two friends and it has only been 24 hours!Hi Tina, Congratulations on your recent purchase! Our team is excited to hear about your exceptional experience with Tina. We look forward to welcoming you back. Best, Your Friends and Family at Audi Beverly Hills
Audi Beverly Hills, a Fletcher Jones Company in Beverly Hills, CA is Driven to Deliver a World Class Guest Experience through the pursuit of Excellence and is the Nation's #1 Audi Center for the 6th Consecutive Year!* Audi Beverly Hills will be your Southern California destination for all your automotive needs. As a Fletcher Jones Company, the associates at Audi Beverly Hills will be highly trained to align with our guest to identify needs and graciously provide a solution that exceeds their expectations.
*Number One Claim based on Audi USA New Sales Results 12/31/20.
- Complimentary Drinks
- Complimentary Coffee
- Complimentary Car Wash
- Cable Television
- Television
Hi Sharon, The team at Audi Beverly Hills appreciates you taking the time to share your kind sediments regarding your recent visit with Aram. We'll be sure to pass along the kind words expressed on your behalf. It's wonderful reviews like yours that truly represent what we strive for everyday! We are grateful for your business and recommendations and look forward to welcoming you again soon! Best Wishes, Your Friends and Family at Audi Beverly Hills
by Sergio Rodriguez on 03/24/2022