Customer Reviews of Mercedes-Benz of Beverly Hills
Review type:
Straightforward honest and great
Mark Oliver Was great!
by M Mathis on 12/17/2024Mark Oliver was very communicative. He also provided A1 service and professionalism. Thank YouHi, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Beverly Hills! Please let us know if there is anything else we can do for you; we are more than happy to help!
Terrible Terrible Terrible
by Jam s on 11/21/2024I am extremely dissatisfied with my recent experience at Mercedes-Benz Beverly Hills. I dropped off my car in for service, only to have it returned to me with noticeable damage. The damage was not present when I initially dropped it off,… and I have proof, including photos taken just before I handed over the vehicle. When I confronted them about the issue, rather than taking full responsibility, they attempted to downplay the situation by offering me a small "credit" for the repairs. They even had the audacity to claim they were "doing me a favor." This is not acceptable! A credit doesn't cover the full extent of the damages, nor does it absolve them of their responsibility. I want to remind Mercedes-Benz Beverly Hills that they are legally liable for any damages caused while the vehicle was in their possession. I am not interested in their half-hearted attempts to brush off the issue with a credit - I expect them to fully cover the repair costs and take accountability for their negligence. Another previous experience with Mercedes-Benz service, which left me extremely frustrated and disappointed. I had made an appointment well in advance for recall service, giving them a two-week notice. They were fully aware of the recall issue and which parts needed to be ordered, yet they chose to delay the ordering of parts and didn't have everything ready when I arrived for my appointment. To make matters worse, when I received my car back, I noticed the gas tank was completely empty. I had dropped the car off with a full tank, but it was returned to me with nothing in it. When I raised the issue, I was told that the tank had to be empty in order to perform the service. What made this even more frustrating is that I have proof of a full tank when I dropped off my vehicle. The dealership had even taken pictures of my odometer, clearly showing the gas gauge next to it. Despite this documented evidence, they made no effort to refill my tank or offer any compensation. This lack of professionalism and disregard for customer satisfaction is something I never expected from Mercedes-Benz. I had hoped for a much better experience and certainly didn't expect my vehicle to be returned in worse condition than when I dropped it off. Based on this experience, I'll be taking my business elsewhere for future services, and I advise others to be very cautious when trusting them with your vehicle.We are grateful for the opportunity to have been able to discuss your service concerns with you. Your business means a lot to us, and we hope that were able to resolve the matter to your satisfaction. Should you require any assistance in the future, please do not hesitate to reach out to me. Your continued satisfaction is our priority, and we are here to help whenever you need us. Carl Tetiva Service Director ctetiva@BHBenz.com
Stay away!
by NM on 07/10/2024Stay away! I had the pleasure of having Jason hallmark as my service representative. I really didn't want to make a review on him because I feel bad for his family but this guy has no business being a service representative. A grown child,… absolutely acts like he's 15. Reminds me of guys back in high school but legit looks like he's in his 50s. I brought my car in for a possible recall and he gave me a quote and when I questioned him about it he casually the next day tells me everything is normal and this is just the way the car functions. Ohhh the change in heart...??? I come to pick up my car and he tells me "all his systems are down" and he will email me documents stating that this problem is normal by June 30th of last month. Well guess what he never sent it and l've contacted him over 3 times and refuses to respond or send me my vehicles service report. How is this professional?! Like a said dealing with a 15 year old. Mercedes is laughable for this one. Honestly I can easily forward all this info to the better business bureau but you are just wasting my time and I take that seriouslyThank you for bringing this to my attention. I apologize for this negative experience you had with us. I would like an opportunity to fix this and to earn your business, please contact me at syadegari@BHBenz.com. I look forward to speaking with you. Sam Yadegari, General Manager
Easy Breezy
by Leilani on 06/29/2024Incredibly accommodating and easy. Corey Butler leading his team of avengers to save the day for my GLE. Thank you, Corey, for always going above and beyond whether it’s an oil change, service tune up, or huge malfunction.Leilani, thank you so much for the positive review! We are always more than happy to assist you if anything else comes up. Take care!
Lauren was a great Service Manager
by HappyGuy on 06/04/2024Lauren took the time to review all of my car’s history and identified what was most important to be done and provided concrete recommendations and was able to get a lot of services done in a very short time period. She will be my preferred… rep for all future services.Hello, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Beverly Hills. We are always more than happy to assist you if anything else comes up. Take care!
Farshad MOFTAKHAR
by Farshad on 05/31/2024Michael Reyes is very professional with great attitude.Hi Farshad, we're happy you found our staff Michael to be so supportive during your experience here at Mercedes-Benz of Beverly Hills. If you have any further questions, please give us a call. We're always happy to help!
Service manager
by Saeedjava on 05/21/2024Knowledgeable very caring and timeliness and above expectations personality will recommend her to friends🙏Beverly Hills Mercedes BenzWe're delighted to learn that your experience was positive! Our primary aim is your satisfaction! Thank you for choosing us. We are excited to be able to help you again in the future.
Perfect service
by Natalia on 05/18/2024Whatever you need for your car you have got it with perfect service,nice attitude and knowledgeable staff. Mark Oliver is the best advisor!Thank youWe're delighted to learn about your positive experience and the best assistance provided by Mark! Your satisfaction is our ultimate goal, and we truly value your business. We look forward to assisting you again in the future.
Rick Haber inc
by Rick Haber on 05/15/2024Always easy. With amazing workmanship. Thank you Andreas.We're delighted to learn about your positive experience and the great assistance provided by Andreas! Your satisfaction is our ultimate goal, and we truly value your business. We look forward to assisting you again in the future.
Worst experience ever.
by Nothing on 05/15/2024The most disappointing mb experience. I was exposed to upselling services I did not want. It took 9 days to complete the service I wanted. No loaner vehicle option. I will never go back Beverly Hills MB. I felt I was bent over a barrel!Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.
Thank you for bringing this to my attention. I apologize for this negative service visit experience you had with us. I would like an opportunity to fix this and earn your business, please contact me at ctetiva@BHBenz.com. I look forward to speaking with you. Carl Tetiva, Service Director
Straightforward honest and great
by JamesDe on 05/11/2024Picked up a GLS450 from Barrett in sales and sales manager Jason. I had been shopping around for months. A lot of dealerships were off putting and rude. Barrett stayed patient and gracious with me. We kept in communication for a few months… and I finally went to the dealership in May. She was amazing as was Jason. Got a deal that made me happy. The car is great but the service I revert was even better. I will return for my next car.It's fantastic to hear about your positive experience with Barrett and Jason! They are a great team who provided excellent service and helped you find a deal that made you happy. We're glad you had a smooth car-buying experience and look forward to assisting you with your next car purchase when the time comes!
Right back tire deflated
by Jeffrey on 05/13/2024I had all 4 tires replaced with new Pirelli tires on Friday….the tight back tire was flat this morningThank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.
Thank you for bringing this to my attention. I apologize for the inconvenience you experienced after servicing your vehicle with us. I would like an opportunity to fix this and earn your business, please contact me at ctetiva@BHBenz.com. I look forward to speaking with you. Carl Tetiva, Parts and Service Director
Service
by Brooklyn on 05/10/2024Outstanding service. Responsive to my needs and concerns. James Tirelli was superWe're delighted to learn about your positive experience and the outstanding assistance provided by James! Your satisfaction is our ultimate goal, and we truly value your business. We look forward to assisting you again in the future.
Service on SL 550
by Happy client on 05/07/2024Andreas Kroner at MBBH is the person we always go to for any kinds of our MB car services needs. So professional, to the point, trustworthy, friendly, courteous and so knowledgeable! A true gem!Andreas at Mercedes-Benz of Beverly Hills is a real asset! It's great that you have someone you trust and rely on for all your Mercedes-Benz service needs. Thank you for choosing us!
Car service
by TericeH on 05/06/2024I made it mine service appointment with my service advisor Cory Butler, who is always pleasant and a pleasure to work with who always gets the job done and a professional manner. Cory always follows up. I’ll let you know what’s going on… with your vehicle which I always highly appreciate, Cory is the best!!!We're delighted to learn about your positive experience and the pleasant assistance provided by Cory! Your satisfaction is our ultimate goal, and we truly value your business. We look forward to assisting you again in the future.
Car service
by Don't have on 04/17/2024Dropped off the car and in minutes my service advisor Jacqueline was amazing she had me out of there in 19 min driving a nice loaner. She answered all the questions I had regarding the extended warranty and scheduled maintenance, when I… came back to pick it up it was ready and clean. Mercedes Benz of Beverly Hills has spoiled me rotten.That sounds like an amazing experience at Mercedes-Benz of Beverly Hills! We're thrilled to hear that Jacqueline provided such efficient and helpful service, answering all your questions and ensuring a smooth process. It's great that you were provided with a nice loaner car and that your car was ready and clean upon pickup. We aim to provide top-notch service and it's fantastic to hear that we've met your expectations. Thank you for choosing us!
Best Car Purchase Experience of My Life!
by Jane D. on 04/10/2024I have purchased many cars in my life, but my experience with Ali at Mercedes Benz Beverly Hills was outstanding. Ali was so knowledgeable, professional, and accommodating that buying my car was a delight. I appreciate how she found the… exact car with everything I wanted. She was so respectful of my time. I cannot rave more!!!!It's wonderful to hear about your outstanding experience with Ali at Mercedes-Benz of Beverly Hills! Ali's knowledge, professionalism, accommodation, and respect for your time made the car-buying process a delight. We're thrilled that Ali was able to find the exact car with everything you wanted. Enjoy your new vehicle!
Terrible Experience
by Bevhills on 04/02/2024The prices online were not honored at the location. Our original service advisor did not follow up with us, and left us without an advisor during our scheduled appointment. We were told that we could not get the discount that was offered… online, despite there being no terms and conditions listed on that special. We would not return to this location.Bevhills, I appreciate you taking the time to inform me about your recent service experience regarding the online prices. I deeply regret any inconvenience you may have encountered and would like to make amends to regain your trust as a valued client. If you could kindly reach out to me using the contact information provided, I would be grateful. Thank you for your feedback, and I am looking forward to the opportunity to speak with you. Carl Tetiva Parts and Service Director ctetiva@BHBenz.com
Mercedes Benz of Beverly Hills was great!
by Kchang819 on 04/02/2024Made arrangements on very short notice with Tina and drive down from Fresno to buy my new GLE 450. The whole experience couldn’t have been any better.We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!
New lease
by Janet mahram on 04/01/2024I worked with Aria for the past many years , he is an excellent salesman , very knowledgeable and honest.We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!
Christian is the man
by Jameessa on 03/13/2024Christian is the best service provider I have ever had, makes everything. A breeze, always honors his word and makes sure to take care of everythingIt's wonderful to hear about your exceptional experience with Christian! We're thrilled that he made your service visit a breeze, honored his word, and took care of everything for you. We'll make sure to pass along your positive feedback to Christian as well. We're here to ensure your continued satisfaction!
Not only will you find the newest Mercedes-Benz models at our dealership, you'll also find a friendly and accommodating staff eager to assist you.
That's true no matter what you're looking for - be it a test drive in a new C-Class, S-Class, E-Class, CLS-Class, SL-Class or used car, auto financing options, car service appointments, or help figuring out what auto part you might need. We are also an authorized Sprinter dealership, here to help you with your commercial vehicle needs.
Mercedes-Benz of Beverly Hills is here to give you a pleasant surprise and help put that tired old stereotype to rest. For Mercedes-Benz, however, improvement is a continuous pursuit and they're always trying to push the limits. Visit us today and experience our high-standard, pressure-free approach for yourself. As thousands of drivers in the greater Los Angeles area already have, you're certain to see the difference immediately.
- Instant Financing
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
- Customer Lounge Area
It's fantastic to hear about your positive experience with Barrett and Jason! They are a great team who provided excellent service and helped you find a deal that made you happy. We're glad you had a smooth car-buying experience and look forward to assisting you with your next car purchase when the time comes!
by Sara Thurston on 05/14/2024