Customer Reviews of Mercedes-Benz of Beverly Hills
Review type:
Straightforward honest and great
satisfied
by Confident owner on 04/28/2022I have been using this service department for decades and have been treated with friendly and courteous service. I have never had to take my care back because of incomplete service. my service underwriter Jose Ramos has always given me… good explanation of service needed or not needed. Trust his judgment completely. Great service departmentThank you for your kind words for our staff, we appreciate it! We are very happy to hear that we were able to provide you with an enjoyable experience!
Excellent
by Antonio Frangieh on 04/28/2022Excellent and professional client careThank you for your kind words for our staff, we appreciate it! We are very happy to hear that we were able to provide you with an enjoyable experience!
My Service Advisor is THE BEST
by Ceaira R on 04/28/2022My service advisor, Christian is the absolute best. I was stressed about bringing my car in for a coolant issue. While checking my car he noticed a problem with my tire and fixed it right away. Would recommend Mercedes to anyone I know… purely based off of the service he provides, alone!!Thank you for your kind words for our staff, we appreciate it! We are very happy to hear that we were able to provide you with an enjoyable experience!
Very good Services
by Pari on 04/27/2022Serviceman was very expert and organized Good attitude and helpfulThank you for your kind words for our staff, we appreciate it! We are very happy to hear that we were able to provide you with an enjoyable experience!
Very good service
by Qing Yi on 04/27/2022Mike was very helpful. When he knew that I was in a hurry, he drove my car to the top level by himself. When I picked it he also took care all by himself to save my time.Thank you for your kind words for Mike, we appreciate it! We are very happy to hear that we were able to provide you with great service visit!
Lauren is amazing !!
by Layken on 04/27/2022I needed to get a new tire and Lauren handled everything with my tire warranty which I so appreciated! I fully expected my car to take more than a day to complete since dealing with outside parties for a warranty can be quite a process, but… my vehicle was completed by the end of the day . Lauren was so friendly and professional. Definitely contacting her directly for my next service !Thank you Layken for your kind words for Lauren! We are so glad we were able to provide you with a great experience and exceed your expectations! Please let us know if there is anything else we can help you with. We look forward to your next visit!
Great service
by Barbara on 04/26/2022The service manager Zach was unbelievably great so nice and took care of me and followed up. I would recommend anybody to go to Mercedes Beverly Hills and have Zach be in chargeThank you Barbara for the recommendation and kind words forZach! We thank you for your business and look forward to your next visit!
Great service
by Shawn on 04/26/2022Great service and very professionalThank you for your kind words for our staff, we appreciate it! We thank you for your business and look forward to your next visit!
Best service ever.
by Afy shad on 04/25/2022They are there to get you in and out as fast and comfortable as possible. I love Elon Haim. He is amazing.Service
by Lezleigh zee on 04/26/2022Terry Mckie is the best! Always delivers on time!! I’ve been working with him for years!Thank you Lezleigh for your kind words for Terry and our team! We are thrilled that you always have the best service experience here with us! Thank you for your continued business and we look forward to your next visit!
Service: Par Excellence
by NJ Simpson on 04/25/2022My service advisers, i.e., Jose Ramos and Clifford, went out of their ways to make sure my transportation needs were met, while my vehicle was being serviced. I’m extremely pleased!Thank you! We are thrilled that you had a pleasant service visit!
Slow service and very poor communications
by Bill M on 04/25/2022Service rep was slow to respond and get repairs scheduled and completed. I was unable to get timely communicationsThank you for bringing this to my attention. I apologize for the lack of communication. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Carl Tetiva Director of Fixed Operations ctetiva@BHBenz.com
Service
by Najk on 04/23/2022Christine was efficient and promote with his intake of the car and letting me know when it was done.Thank you Najk for your kind words! We look forward to your business with us again!
Muniq was great!
by Corinne F on 04/23/2022Muniq did a great job handling my flat tire. She was able to get my car up and running by the next morning and was super communicative.Thank you, Corrine! We thank you for your business and look forward to your next visit!
Awesome Sauce
by FastHorse on 04/22/2022Mark Oliver provides 5 star service. He thoroughly explains what my vehicle requires.Thank you for your kind review of Mark, we appreciate your business!
The definition of service!
by Eileen Mancera on 04/21/2022I have never been treated so well by a dealership service department. They were organized, prompt and helpful. They finished the car on time, no surprise charges and had the best attitude.We're excited to hear that our team took care of you and that everything went smoothly. We thank you for your business and look forward to your next visit!
My Service Rep
by DGL on 04/21/2022My service tech, Michael Reyes, was most responsive to my needs.Thank you. We're glad that you had an excellent experience with your recent service visit.
Just like a wife
by Mr Confused on 04/21/2022likes: service was great. dislikes: Before I dropped off the car I was told that if I would like to take a walk the car would be ready for me, in at the most, 1.5 hours. When I actually got there, I was told it could take 2.5 to 3 hours. So… they offered a car to drive me home and then picked me up to get back to their facility 3 hours later. I had to change appointments and replan my day.....Not good.Thank you for bringing this to my attention. I apologize that your visit took longer than expected. I would like an opportunity to address your concerns and to earn your business, please contact me at 310-659-2980. I look forward to speaking with you. Carl Tetiva Director of Fixed Operations ctetiva@BHBenz.com
Outstanding.
by KizB on 04/20/2022Corey Butler always goes above and beyond. MB Beverly Hills is the only place I bring all my Mercedes to him.Thank you for your thoughtful review. We're glad to hear you had such an outstanding experience working with Corey. We thank you for your business and look forward to your next visit!
Terrific Sales Person to Meet
by Donna Rosen on 04/20/2022Stephanie Bruce is serious about her job!!! She is courteous, will get the answer if she doesn’t know immediately and personable.Thank you for your kind words for Stephanie, we appreciate it!
Great Service from Andreas
by Aaron B on 04/20/2022Been going to Mercedes Benz of Beverly Hills forever and could not imagine going elsewhere. Andreas was so helpful and communicative from start to finish. Thank you so much!Thank you Aaron for your kind words! We are thrilled that you always have such a great experience here with us! We thank you for your business and look forward to your next visit!
Not only will you find the newest Mercedes-Benz models at our dealership, you'll also find a friendly and accommodating staff eager to assist you.
That's true no matter what you're looking for - be it a test drive in a new C-Class, S-Class, E-Class, CLS-Class, SL-Class or used car, auto financing options, car service appointments, or help figuring out what auto part you might need. We are also an authorized Sprinter dealership, here to help you with your commercial vehicle needs.
Mercedes-Benz of Beverly Hills is here to give you a pleasant surprise and help put that tired old stereotype to rest. For Mercedes-Benz, however, improvement is a continuous pursuit and they're always trying to push the limits. Visit us today and experience our high-standard, pressure-free approach for yourself. As thousands of drivers in the greater Los Angeles area already have, you're certain to see the difference immediately.
- Instant Financing
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
- Customer Lounge Area
It's fantastic to hear about your positive experience with Barrett and Jason! They are a great team who provided excellent service and helped you find a deal that made you happy. We're glad you had a smooth car-buying experience and look forward to assisting you with your next car purchase when the time comes!
by Sara Thurston on 05/14/2024