Ken Grody Ford Buena Park
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Customer Reviews of Ken Grody Ford Buena Park
Review type:
2025 Ford Maverick
by S. Hayes on 03/06/2025
Maurice Guevara took care of us on our purchase. He and the rest of the staff were honest and attentive. I was able to get the initial paperwork done ahead of time so we were in and out quickly. Financing was easy and there were no pressure… tactics and add-ons. We will be purchasing all of our company vehicle here going forward.
70 reviews
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Best of the Best !
by Larry C. on 10/22/2023I've purchased several cars in my lifetime and have dealt with various Ford dealerships, including those in Orange and Cerritos, but I have to say that no one does it quite like Ford of Buena Park. This dealership exceeded my expectations… in every way, making it a true standout in the automotive world. First and foremost, the facility is immaculate, well-lit, and boasts an impressive array of showroom models. The extensive inventory is a dream for any car enthusiast, and the customer service is top-notch. However, what truly sets Ken Grody Ford in Buena Park apart are the dedicated professionals who work there, especially my outstanding sales representative, Armando Hurtado. Armando elevated the car-buying experience to a whole new level. He exudes professionalism, possesses an extensive knowledge of the vehicles, and goes above and beyond to ensure you get exactly what you want, tailored to your preferences. The most impressive aspect is that Armando and the entire team at Ken Grody Ford Buena Park keep their promises, something that has become increasingly rare in the dealership world. Every commitment they made, and believe me, there were many, was fulfilled. I decided to custom order a 2023 Ford Bronco Badlands Sasquatch with the Lux package, and Ken Grody Ford delivered above and beyond. Every detail and feature I desired was meticulously included, and they even took care of installing all the aftermarket additions I wanted. These guys are true experts at what they do, and their dedication to customer satisfaction is evident in every step of the process. I also want to give a shout-out to Eddie in the finance department. He's a gem of a finance guy - straightforward, honest, and incredibly professional. It's refreshing to find someone in finance who genuinely cares about your best interests. In summary, I wholeheartedly recommend Ken Grody Ford in Buena Park to everyone in search of an honest, reliable, and truly exceptional car-buying experience. These folks are a fantastic team that not only meets but exceeds their promises. Thank you, Ken Grody Ford, Armando, Eddie, and the whole crew for making my car-buying journey a memorable and satisfying one.Ken Grody Ford - Maverick
by BettyMav on 10/14/2023I had a great experience at Ken Grody Ford in Buena Park. They were super helpful from the time I ordered the car to the day I drove it off the lot-and then some.!! Being a first time car buyer, I had SO many questions. Emanuel and… everyone else on the team were so patient and kept me up-to-date throughout the whole process. 10 out of 10!!Buyer?
by Kinter0351 on 09/07/2023It was smooth and extremely comforting, as a life long ford owner it was good to be put in the capable hands of 2 other like minded individuals who have been in the ford family not only professionally but at their own homes as well, luis in… sales knew his stuff and worked with me every step of the way to make something work from the bad situation i was put in, just one of the many reasons i love ford, and not only ford but ken grody fordGreat customer service
by RangJesus on 09/05/2023Excellent customer service always, they always take the time to make sure everything is correct.Great buying experience
by N Huntington on 08/17/2023Easy from the moment I walked into the dealershipFantastic truck buying experience!
by HappyF450Guy on 08/17/2023Ken Grody Ford not only had the perfect truck already built for us, they made the buying process smooth and easy.Easy purchase, the way car shopping should be done!
by Pumpeng on 08/14/2023Recently purchased (5) Super Duty trucks from Ken Grody Ford in Buena Park. Worked with Austin in fleet sales who made the process incredibly easy and time efficient. all vehicles were in stock and ready when promised. looking forward to… our next purchase.Ken Grody Ford Buena Park
by Jwhi2011 on 08/14/2023The sales and finance departments was very polite and helpful.Honest and Fair
by BrandonF on 04/15/2023Wonderful experience in purchasing 3 new trucks for my business from Dean and Austin. I would highly recommend the fleet department if you’re in the market for a commercial vehicle.Great job
by TMac12345 on 04/15/2023Ken Grody delivered. Thanks for the good work!Servicing
by Jnmeyer on 04/03/2023Truck has 18,000 on it under warranty. Made an appointment to drop off truck on a Tuesday. Truck wasn’t looked at until Friday and Saturday. Called and left 4 messages during the week long service and never got a call back to advise status… on vehicle. 1 week from drop off service department told me the technician called in sick the last 2 days. I said forget the work I’ll drive the truck as is. All of the sudden someone attended to the work at truck was ready. The next day same electrical error occurred. Pretty sure my truck sat for a full week at the dealer to not have a thing done to it.Service Visit
by Fred Salsa on 04/03/2023Tim in service was very attentive to my problem and my time in resolving my issue.No hassle purchase!
by Rose 74 on 03/30/2023This is our 4th vehicle from this dealer and every experience has been smooth sailing. Jeremy located exactly what we wanted and the purchase was hassle free.Tim Prete
by Tania06 on 03/25/2023He was extremely courteous and helpful. I was able to pick up my car the next day!!!Mohamed benkhay James yun
by Jeffrey on 12/30/2022Both where excellent with the experience I had .. Made it easy and continued to contact me after the purchase..I could not be more satisfied
by PWEdgie on 03/04/2022I was looking for a mid-size SUV after having two other Fords. A Ford 500 and a hybrid Ford Fusion. I wanted room to haul things (household items, Home Depot stuff, etc., without having to put everything in the back seat or cram into a… small trunk. The ride is exceptionally comfortable. The suspension excellent. I've taken it on four trips from CA to OR - 30 hour round-trips and have never had a single issue. It takes all weather extremely well, though I've never braved deep snow. It's heavy without riding heavy. The interior is easy to maintain and very comfortable in the heat and the cold. City driving is very dependable and the open road, mountain road driving is as well. As a woman without a male to do the "car stuff" I'm extremely grateful to have a dependable/reliable vehicle. Ken Grody has been a very dependable and reliable dealership since I purchased the car. Their customer service is excellent and they have very good communication throughout the service process.Ford Maverick
by Campitiello on 01/31/2022Very professional, answered all my questions, friendly staff highly recommendSales Person
by Mohamed on 11/10/2021I initially had an appointment with another sales person, but when I arrived he was not there or not available. However, Mr. Mohamed Benkhay jumped into action, and I have to say that he was very knowledgeable about the trucks and our test… drives were very enjoyable while he described all the features of the different trucks my wife and I drove. He was very professional and courteous, and I would consider him an asset to KG Ford.Warranty Repair
by Brian D on 08/02/2021Raul did a great job keeping me informed!They fixed the problem
by Sam Carrillo on 04/27/2021I must admit I was not at all happy at first because of a issue I had that i left in another review but Ismael took it upon himself to make sure to correct the problem. We stumbled across yet another issue and before it could escalate into… anything bigger he went above and beyond to make sure I left with a smile. I appreciate the hard work and effort he took to make sure my visit was s pleasant one. Now we have mended our business friendship and I would bring my car back. If anyone reads this and stumbles across any issues GO TO ISMAEL! he will make sure to take care of you.Reliable Dealer
by Rig Designer on 12/08/2020Dean Nissen at Ken Grody Ford is very helpful and he returns calls in a timely manner. Ron Stayer in the service department is very fast and honest. The parts department was not helpful or courteous and cost me a lot of wasted time by… not providing all the parts requested.
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