Community Chevrolet
Customer Reviews of Community Chevrolet
Review type:
Grey corvette
Grey corvette
by Corvettejv on 10/27/2024Purchase a corvette at community Chevrolet , my sail man Oscar Gutierrez was very friendly and helpful showing me the features and taking me on a test drive, the best part he wasn’t pushy like other salesman and he was honest, I wish more… salesmen were like that,Thank you for your kind words! We're thrilled to hear about your positive experience purchasing your Corvette at Community Chevrolet - Burbank. It's wonderful to know that Oscar was able to provide you with friendly, helpful service and made the process enjoyable. Your feedback means a lot to us, and we hope to see you again soon for any future needs! Enjoy your new Corvette! Chad Kelman – GM, chad@yourchevy.com - (888) 295-6276
Customer Service
by DaisygF on 04/09/2024It is always a great pleasure to be assisted the staff never fails me and my car is always well taken care of.Thanks for your kind words! I appreciate our team and I am thrilled that they have taken care of you and accommodated your needs. I strive to keep our guests satisfied and I'm very happy to hear that this was achieved with you. Thank you again! Chad Kelman – GM, chad@yourchevy.com - (888) 295-6276
Chevy COMMUNITY Burbank
by ahairapetian on 03/23/2024Easy to dealThank you for sharing your feedback about your experience with us. I'm glad to hear that you had a smooth and easy experience with us. Please let me know if there is anything else that I can assist you with. Chad Kelman – GM, chad@yourchevy.com - (888) 295-6276
Community Chevrolet
by mhawley61 on 02/15/2024Sales - Brian, honest and transparent, upfront, helpful - no pressure! Byron, honest and transparent, upfront, helpful - no pressure! The General manager and Finance manager were super, best %rate and professional. The team - was extremely… honest and transparent, upfront, helpful and professional.Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and I am glad that our team made such a great impression on you. Chad Kelman – GM, chad@yourchevy.com - (888) 295-6276
Service
by Daledmax on 01/19/2024Made appointment, work completed very satisfactorilyDale, thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers is 100% satisfied with the overall experience. I look forward to working with you again! Chad Kelman – GM, chad@yourchevy.com - (888) 295-6276
New car
by Carlkab on 12/27/2022They were very attentive and kind. They made my car purchase a very good experience.Carlkab, we love hearing about guests who have a wonderful experience at our dealership and we are happy you are one of them! We understand that buying a car is an important decision and we are honored that you chose Community Chevrolet - Burbank. Please feel free to contact us if you have any questions on your new purchase. Chad Kelman – GM, chad@yourchevy.com - (888) 295-6276
Thrilled with my new Spark!
by astras2003 on 04/04/2017updated 04/18/2017Sean Ruiz was friendly, knowledgeable, patient and always accessible when I needed to reach him. It was a pleasure doing business with him!Thanks for the great review! Please let myself or Sean know if we can do anything else for you. Enjoy your new car, and take care! Best, Chad Kelman GM, chad@yourchevy.com - (888) 295-6276
Buying Chevrolet Bolt EV Premier
by MosesBolt2017 on 01/20/2017First they did not consider me a serious buyer, when I told them I was in Los Angeles convention center and interested with Chevrolet Bolt EV, They automatically directed me to Community Chevrolet, where I got multiple updates when actual… Bolt will be in their lot. When I got notified on January 3, 2017, that they have the car for test drive, they told me that I should have put a deposit for preserving the car. To cut the story short on Friday January 13, 2017 I have been notified that someone had backed off a pre ordered car that matches my desired description. I immediately stoped by the dealership and completed the transaction. There wasn't any options to add or decline, also there was not any room for incentive nor any room for negotiating the price, 'I was glad that there was no mark up' I had excellent orientation and demonstration of all the features by Oscar Linares.We sincerely appreciate your feedback. Oscar is a dedicated member of our team who commits himself to exceptional service and a vast knowledge of our models. Im glad to hear he was able to help with your purchase. If there is anything more that we can do please come back and see us again. Best, Chad Kelman GM, chad@yourchevy.com - (888) 295-6276
Comfortable and stress free experience!!
by Genji212 on 09/01/2016My sales expert Steven Born was absolutely amazing and made my first car lease experience stress free and 100% comfortable. Brett Baker in accounting dept. was also great and I was completely at ease and we'll informed throughout the entire… process. I am very happy I chose Chevrolet in Burbank rather than a closer location.Your kind words mean a lot to us. We appreciate your feedback and are happy to hear that Steven and Brett were able to meet your needs. At Community Chevrolet, we always strive to provide the utmost in quality and customer satisfaction, and we try our best to make the car buying experience as easy and stress-free as possible. We look forward to assisting you with your future sales and service needs. Chad Kelman GM, chad@yourchevy.com - (888) 295-6276
The Burbank Chevy dealerships the best!
by ChevyVoltDude on 05/20/2016Oscar sales manager was very patient and knowledgeable about the products Chevy has to offer. I keep sharing my positive experience I had at the Burbank Chevy dealership. I went to other Chevy dealerships within the area and they had… zero patients and NO knowledge or understanding that the customer comes first. All they wanted to do was to sell a product. I recommend to all my friends at the hospital where I work at to seeing Oscar at the Burbank Chevy dealership we are guaranteed to get a great deal.Your kind words and fantastic star-rating are greatly appreciated! Oscar is a dedicated member of our team who commits himself to exceptional service and a vast knowledge of our models. Thank you for spreading the word about your excellent experience at Community Chevrolet; we look forward to working with you and your friends in the future. Before your next visit, be sure to check us out on Facebook to take advantage of our exclusive monthly specials. Best, Chad Kelman GM, chad@yourchevy.com - (888) 295-6276
Good purchase experience
by LRollins on 05/02/2016It was great. Anasheh and the Internet Sales Team did a fantastic job helping me and tracking down the vehicle I wanted. My only concern is with the choice of banks for my loan. I have heard/read TERRIBLE things about Compass Bank, which… greatly concerns me. I would have been much happier to have been presented my options in banks before the financing was done.Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your comments will be reviewed with our team and please don't hesitate to call us if you'd like to discuss them in greater detail. Best, Chad Kelman - GM, chad@yourchevy.com - (888) 295-6276
Still Happy
by 20James16 on 02/11/2016Your service adviser, Mark Evans, was very helpful with updates and providing me with a loan vehicle. In fact, everyone I dealt with was polite and helpful. I think these surveys would be more realistic if sent out after I put on a… thousand miles or so to really know how happy I was with the service.Thank you for visiting our service department and for leaving the kind words. We plan to continue giving great customer service and a comfortable place for all our guests during their stay at our dealership. Salim Haroon - GSM, salim@yourchevy.com, 818-843-2200
FRAUDULENT - GO SOMEWHERE ELSE!!!!
by LanceT71 on 01/22/2016I have been to your dealership twice for service. I'll describe the latest experience. Vic is underwhelming and doesn't seems quite passionless about the customer. When there's a problem there isn't a sense of urgency to deal with it.… And it comes across badly. Secondly, I don't have the numbers in front of me, but I was quoted rates on my steering gear of roughly $1500, brakes at $600, flush $115, Engine Mounts at $885. There's more. I then took it to my mechanic whom I've been going to for 20 years who is VERY trustworthy and spent a decade as a dealership mechanic. He said the engine mounts were fine. The Steering gear wasn't even the problem, the brakes he charged $200 to resurface and replace. This is as close to consumer fraud as one can legally come to. I won't be back and I will be spending time on social media. Oh, and I was over-charged for my oil change and charged $90.00 for you to tell me something was wrong with the steering and it was misdiagnosed. Oh and you rotated the tires and put the one that had a leak in the front. And I paid for that. That is dangerous and erroneous. My mechanic put it in the back for free.We are sorry to hear about the experience that you had at our dealership. We assure you that 100% customer satisfaction is our utmost priority and would like the chance to further understand what happened. Please contact me at your earliest convenience so we can resolve your concerns. Salim Haroon - GSM, salim@yourchevy.com, 818-843-2200
2005 corvette service
by drjlpearl on 12/22/2015updated 01/11/2016Came in for routine service check and was taken immediately. Car was returned after inspection and filter change within exact time as predicted. I will return for any other necessary work.We would like to extend our gratitude to you for taking the time to give us your feedback. It is wonderful to hear that our staff at Community Chevrolet was able to provide you with an unforgettable experience! Thank you and if you have any questions about the work that was done please feel free to contact us. Salim Haroon - GSM, salim@yourchevy.com, 818-843-2200
Great experience
by Susandub on 12/31/2015updated 01/10/2016I liked the no pressure approach taken by our salesman Harry. He did a great job of listening to us and we ended up with a great car.Susan, I sincerely thank you for going out of your way to write this review about Community Chevrolet. We try to create a comfortable and stress-free environment for each and every customer. If you have any further needs, please come back to see us. Best, Salim Haroon - GSM, salim@yourchevy.com
Car problems during labor.
by JWOyaKNOW on 12/14/2015Our car's battery dies the night my wife went into labor. We scrambled to do all we could, and were able to get the car in just in time. They totally took care of us, they gave us a rental, and even called me the next day to tell me not to… worry about returning the rental "on time" because "family came first." It does, and their ability to notice that, and go out of their way to take care of us was exactly what we needed at the time. When I was able to return the vehicle it was actually quite funny, because it felt like a Nascar pit-stop with how fast everyone moves to get me in and out so that I could get back to my Wife and newborn child. I can not thank all the staff there enough for what they did for us, and for the waves and cheers they gave as I drove off back to the hospital. It was great. They were great. I will continue to do business with them because of that very experience. We all live in the real world. In the real world unexpected things happen. Community Chevrolet in Burbank took care of my family and I when those things happened. That's "family" to me.We appreciate your kind words. We are glad that we could get your car fixed up and back in good running order. Thank you for your recommendation as well. If there is anything more we can do please come back and see us again any time! We look forward to your next visit. Take care. Salim Haroon - GSM, salim@yourchevy.com, 818-843-2200
"Community" Chevrolet
by thefragile on 12/03/2015I've always had pleasant experiences with Community Chevrolet. Recently, I took my 2003 GMC Envoy to get a headlight water pump replaced. The repair was completed but associate, Hugo informed me that my ignition coil was in dire need of… replacement and If it wasn't replaced, my car would stall when driving. Unfortunately, I wasn't able to afford the coil replacement with my budget being tight during the holidays so I declined and went back to pick up my car. As I was walking up to the building, a repairman named John stopped me at the door surprising me that since he had a used coil in good working condition on hand from another car that recently underwent a full service; he installed it in mine quickly at no extra charge. He told me that he did not want to risk me driving the car off the lot without all cylinders running and that my safety was top priority. My experience at other auto repair shops seldom make me feel as if I'm being taken advantage of but the solution and gesture that John and Hugo offered not only meant the world to me; it secured my trust and business. It confirmed the vast difference Community Chevrolet has compared to most other auto shops with misplaced priorities and hidden agendas. This experience also further supports the use of "community" in Community Chevrolet. Well done guys. I'll be back.hank you for the fabulous review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else we can do to help you. Also, make sure to visit us on Facebook to take advantage of our exclusive specials. Salim Haroon - GSM, salim@yourchevy.com, 818-843-2200
Helpful Folks at Community Chevrolet
by sonoferwin on 11/16/2015updated 12/04/2015Initial phone call concerning maintenance of vehicle was nice. Sam, Service Advisor was helpful, friendly and professional when checking in. Service work only took a few hours and checkout was fast.Thanks for your outstanding review! I'm very happy to hear that Sam was of such help to you. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Salim Haroon - GSM, salim@yourchevy.com, 818-843-2200
Luxury class customer service.
by bink5501 on 11/19/2015updated 12/03/2015Mark was extremely knowledgable, attentive and responsive. He was not just another "person working in a service department" like one might find at another dealership. Actually, everyone that I encountered at Community Chevrolet was… fantastic. This was an A+ experience.Thank you for taking the time to write about your experience with us! At Community Chevrolet, we work very hard to provide each of our customers with a personalized and hassle-free experience. I am happy that we were able to exceed your expectations. Don't hesitate to contact us if there is anything else we can do for you. Wes McClelland, General Manager - wes@yourchevy.com
Recent Service
by Sherri_S on 11/20/2015My Service Tech, Sam, was great. He took care of everything, including arranging for a rental car for me. Always a pleasure dealing with all Service personnel. Everyone is pleasant, courteous, knowledgeable and ready to help.Sherri, thanks for this marvelous review! We are so pleased that Sam and the rest of the team were able to provide you with such exceptional service. Be sure to like us on Facebook to catch the latest service specials. King regards, Wes McClelland, General Manager - wes@yourchevy.com
2013 Chevy Sonic
by Annebob1 on 11/02/2015updated 11/16/2015Victor was amazing and made my experience wonderful. He followed up on my car repair status and I was given a rental car to use while my car was being fixed.Thanks for your outstanding review! Were very happy to hear that Victor was of such help to you. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Be well, Wes McClelland, General Manager - wes@yourchevy.com
Thank you for your kind words! We're thrilled to hear about your positive experience purchasing your Corvette at Community Chevrolet - Burbank. It's wonderful to know that Oscar was able to provide you with friendly, helpful service and made the process enjoyable. Your feedback means a lot to us, and we hope to see you again soon for any future needs! Enjoy your new Corvette! Chad Kelman – GM, chad@yourchevy.com - (888) 295-6276
by Community Chevrolet - Burbank on 10/28/2024