Toyota of Santa Cruz
Customer Reviews of Toyota of Santa Cruz
Review type:
Honest, no BS dealer, highly recommend!
Excellent Service!
by Anne on 09/05/2019Great communication and follow through. No pressure environment. Bob, Marco and Tyler made buying a car fun!Great customer service and very friendly reps.
by Joshua on 08/26/2019updated 09/06/2019Everyone is very friendly and helpful and accommodatingThank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Julie Frugoli | (831) 462-4200 | julie@santacruztoyota.com
Toyota of Santa Cruz
by Angelica on 08/25/2019updated 09/06/2019Alex Silverman and Chris Meyer were very attentive and knowledgeable. Thank you for the speedy and easygoing experience buying a new car.Thank you for your great review, Angelica! We're glad to have Alex and Chris on our team and that we could provide you with a positive experience. If you ever need anything in the future, please don't hesitate to let us know. Take care!
Stefanie Frances / Bill Carroll - 2019 4 Runner purchase
by Stefanie on 08/25/2019updated 09/06/2019I was referred to Julie Fugolli by a good friend. When i called the dealership, Alex (don't know his last name) referred me to Bill Carroll. Sales Manager, Bill Carroll was amazing! He communicated without hesitation each time i… reached out to him. I was very pleased with his professionalism and understanding with my needs both with the vehicle i was interested in as well as my financial limits that i communicated to him. Dylan, the finance person was also very professional and quickly completed the process, as i was on a time limit. I drove 2 hours to the dealership and still had to drive two hours back home. I am very happy with my new Toyota 4 Runner. Thank you Bill Carroll and your team for all your hard work!! God bless you all!!Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, Julie Frugoli | (831) 462-4200 | julie@santacruztoyota.com
Excellent
by Tyler on 08/25/2019updated 09/06/2019Great service. Fast and friendly.Thank you for the great review, Tyler. Please come visit us if you need anything else, be it service or sales. Sincerely, Julie Frugoli | (831) 462-4200 | julie@santacruztoyota.com
A pleasant experience
by John on 09/05/2019Everyone who works there is very professional.helpful and friendly. It is always a pleasant experience to take our car in for servicing.Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Julie Frugoli | (831) 462-4200 | julie@santacruztoyota.com
Great service
by Leonel on 09/04/2019FastThank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team and we look forward to seeing you at our dealership in the future. Sincerely, Julie Frugoli | (831) 462-4200 | julie@santacruztoyota.com
Best Purchase Experience
by Craig on 09/04/2019Friendly and knowledgible staff.We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Julie Frugoli | (831) 462-4200 | julie@santacruztoyota.com
5 stars
by Alicia on 09/02/2019Friendly and efficientWe appreciate the kind words, Alicia. We look forward to seeing you again in the future! Sincerely, Julie Frugoli | (831) 462-4200 | julie@santacruztoyota.com
RAV4 XLE
by RBJr on 09/02/2019It was easy, no pressure. Bob Weiser did a good job of presenting his inventory, explaining the different packages and pricing everything out.We can’t thank you enough for writing this awesome review for our dealership! It was a pleasure to help you, and we look forward to doing so again. Sincerely, Julie Frugoli | (831) 462-4200 | julie@santacruztoyota.com
Professional and low-pressure sales
by Richard on 09/02/2019We really appreciate the low-pressure sales technique. They quoted us a price, made the usual offers for extras, then let us decide what we wanted without trying to oversell us.Thank you for the great review, Richard. Please come visit us if you need anything else, be it service or sales. Sincerely, Julie Frugoli | (831) 462-4200 | julie@santacruztoyota.com
My truck's first check up
by Gilda on 09/01/2019People are friendly, professional, and efficient.Thank you for the great review, Gilda. Please come visit us if you need anything else, be it service or sales. Sincerely, Bruce Feinberg | (831) 462-4200 | bruce@santacruztoyota.com
Best Experience since I purchased my car in 2012
by Julie on 09/01/2019Mark Schultz is awesome. I appreciate having the same advisor when I come to the dealership. It's why I keep coming back.Julie, thank you for reaching out to us and letting us know about your recent visit. We appreciate everything Mark does for Toyota of Santa Cruz and our customers. Hope to see you again soon! Sincerely, Bruce Feinberg | (831) 462-4200 | bruce@santacruztoyota.com
Toyota of Santa Cruz made us happy again!
by Jeanne on 09/01/2019No pressure salesman, Chuck Deagan! This is the 4th car we've purchased from him. He's so pleasant, informative, easy-going. NO PRESSURE! Made the whole experience less stressful than it could easily have been.Jeanne, thank you so much for the wonderful review of your experience at Toyota of Santa Cruz. Chuck is one of the best at his profession, and we feel your review is spot on. We love hearing from great customers like yourself that appreciate all that our dealership is doing to take care of our customers and the community. Thanks again for your loyalty and business. We hope to see you again soon. Sincerely, Julie Frugoli | (831) 462-4200 | julie@santacruztoyota.com
Good service
by Nora on 09/01/2019The service representative who helped was knowledgeable, made me feel comfortable about asking questions and was nice when I came back to ask about a light that was on my dash that I never saw before she explained what it wasWe can’t thank you enough for writing this awesome review for our dealership! It was a pleasure to help you, and we look forward to doing so again. Sincerely, Julie Frugoli | (831) 462-4200 | julie@santacruztoyota.com
Review Title
by Sarah on 08/24/2019updated 08/30/2019Friendliness of all employees I met, Mark Maciel noticing the transmission recall issue and that I’ll need new tires maybe at next service. Toni the shuttle driver to the mall, and exterior car wash.Thank you for taking the time to leave us this feedback, Sarah. Your review gives us the opportunity to learn if we are delivering great customer service and I am glad that this was the case with you! Sincerely, Bruce Feinberg | (831) 462-4200 | bruce@santacruztoyota.com
Great
by Robin on 08/23/2019updated 08/30/2019Pleasant staff, friendly and talkative.Robin, we always like to read customer feedback and are happy to know your recent visit was a pleasant one. If there is anything else that we can do for you please don’t hesitate to reach out. Sincerely, Julie Frugoli | (831) 462-4200 | julie@santacruztoyota.com
Comments on recent service
by Craig on 08/23/2019updated 08/30/2019Courteous, experienced staffThanks, Craig! We truly appreciate your kind words about our staff. It's definitely a boost for us every time we hear positive reviews such as this. Sincerely, Julie Frugoli | (831) 462-4200 | julie@santacruztoyota.com
Good local dealership
by Gueyon on 08/23/2019updated 08/30/2019Robin was great!! I was not that comfortable talking things through with the finance people. I somehow felt that I was rushed.Thank you for your valuable and honest review, Gueyon. We appreciate hearing all the comments, so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. Sincerely, Julie Frugoli | (831) 462-4200 | julie@santacruztoyota.com
Great service
by Heather on 08/23/2019updated 08/30/2019Very quick in/out drop off - every person I spoke with was super polite and friendly, including the courtesy shuttle driver.Thanks for sharing your positive experience with us, Heather. Don't hesitate to contact us if there is anything else we can do for you. Sincerely, Bruce Feinberg | (831) 462-4200 | bruce@santacruztoyota.com
Great service!
by Tyler on 08/29/2019Service advisor was friendly. Came out right away to meet me. Car was done when promised. Great service.Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any questions about your vehicle.
Anne, thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and we’re ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day! Sincerely, Julie Frugoli | (831) 462-4200 | julie@santacruztoyota.com
by Toyota of Santa Cruz on 09/12/2019