Carson Honda
Customer Reviews of Carson Honda
Review type:
Leased 2024 Honda Prologue
Avoid this dealership
by Joe on 03/31/2025Avoid this dealership. You can get the same deals at more reputable, trustworthy dealers. They have people that answer the phones that give parameters of a deal but then require you to come in to finalize the deal and when you get there,… they are no longer anywhere to be found and the management will not honor the deal you had by phone. I lost 2 hours of my life to this shady practice!Joe, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. We would like the opportunity to address your concerns. Please reach out to us directly at (800) 539-3601 when you have a chance. Thank you, and we look forward to hearing from you.
Leased 2024 Honda Prologue
by rfresh737 on 01/22/2025I've been leasing my cars at Carson Honda for over 10 years. This Prologue was my 6th Honda. The General Manager (GM) Dean assigned Andrew to me as my salesman. I was treated with respect and like family. I got a great deal on my Accord… trade-in and I got a really great deal on my Prologue lease: 99.00 per month. I drove away again happy with the great deal I got from Andrew and Dean.It’s great to hear about your excellent experience with us. Thank you for sharing, and we’re always here for you!
Sales
by Cristina on 01/06/2025Cesario Gutierrez was the gentleman who helped attend and answer any questions I had pertaining to the different cars that were shown to me. He was very polite, outgoing , respectful and helpful. He had all the answers to my questions and… he made sure I walked out the dealership with the best plan possible . I would definitely recommend Carson Honda and Cesario to any one I know who is looking to purchase a car.Thank you for your wonderful review! It’s our goal to provide the best service possible, and we’re glad to see we hit the mark.
Purchased used Crv 1/1/25
by Mitch kj on 01/05/2025Professional quick and did not try to upsellThank you for the positive review! We’re proud to have earned your satisfaction and hope to see you back soon.
Excellent Service
by Nesha G on 11/18/2024Joseph and Miguel were very helpful, kind and provided excellent service on my visit to trade in my 2022 car for a 2025.Nesha, thank you for your kind review; we are happy to pass along your comments to the team here at Carson Honda! If you have any further questions, please don't hesitate to reach out!
Exceptional experience
by MrSouthbay on 10/19/2024updated 10/28/2024This was the fastest time I spend at a dealership to purchase a vehicle, my third car purchase at this dealership and it’s always a pleasure dealing with them.Hi, thank you so much for your high rating! Please let us know if there is anything else we can do for you; we are more than happy to help!
Carson Honda sales & service staff are AMAZING!
by Tina D. on 10/24/2024The staff at Carson Honda are awesome and easy to work with (Dean, Leslie, Ferny, Lorenzo & Kevin). I'm a repeat customer (every 3 years x2 cars) at Carson Honda because of the sales and service staff. I can drive 5 min up the road to a… closer dealership, but won't all because the folks at Carson Honda make me feel right at home. If you're looking for a new/used car and dread going to dealerships then I recommend heading to Carson Honda.Tina, we are very happy we could provide you with a positive experience! Thank you again for the great review!
Sunday 09-29-24
by KrauseHouse on 10/01/2024Paul was VERY patient & helpful (no pun intended)! The only frustrating strategy was “the month is coming to an end & we don’t know what October will bring in regard to pricing.” Really? A corporation as large as Honda doesn’t know what’s… planned for 48 hours away? The other improvement would be to not “wad” the Final Sale paperwork into a business envelope that won’t close. For as much money as we spent, would have been nice to receive the paperwork in either a folder where it’s not folded or via email as a scanned PDF. (I’m scanning everything anyway.) thank you!We appreciate your positive feedback! It’s always rewarding to know when we’ve met or exceeded expectations.
Inspect your car before you leave!
by Customer on 09/27/2024I recently purchased a certified pre owned car from This dealership. The car was not ready as it needed to be detailed so I came back the day after signing paperwork to pickup the car. It was night time and dark and the salesperson who sold… me the car was with a customer so the pickup was rushed. The next day I noticed the car was not detailed well and there were very visible and gross stains. Additionally, the leather around parts of the steering wheel is worn down and the door has scrapes on it. I was told I could bring the car back to the dealership to be detailed again however that hasn’t been scheduled yet and I live an hour away from the dealership so it’s very inconvenient. Don’t take your car home at night or without inspecting it!It is disappointing for us to hear that your experience was anything less than great. We would like the opportunity to make this up to you. Please contact our manager at (800) 539-3601 so we can make your experience a positive one.
Responding to Kennedy from the dealership - I’m also very disappointed with my experience. I reached out to the sales person Wednesday morning to schedule bringing my car back and haven’t heard back, not sure if he’s out of town. I did also leave a voicemail for the manager this morning and am waiting to hear back.
Car purchase
by Million on 09/03/2024updated 09/10/2024It was a very easy process the employees were very relaxed and friendly environment. Being there made me comfortable as if I was at home or around friends and family.We appreciate your feedback and are happy to hear that your experience was a pleasant one.
Great experience, very trustworthy!
by VeeNav22 on 09/01/2024I came to Carson Honda over Labor Day Weekend. I was working with Estevan Salgado. He was very honest and upfront with me throughout the entire process. He answered all my questions and made himself available even after I left the… dealership with the vehicle. Lorenzo helped me out in the finance department. He was patient while we figured it all out. Thank you to Honda and both these gentlemen for being so helpful!!We’re thrilled to hear that you had a positive experience. Thanks for sharing your feedback!
Customer Buying Experience
by Customer on 08/31/2024I am very satisfied with my buying experience with Joseph A at Carson Honda. I walked in to explore options for a lease trade in and immediately felt that there wasn't any pressure to make a sale. Joseph was very diligent in understanding… my financial needs and what was important to me as a customer. Joseph upheld Honda's "VIP Customer" service reputation by first highlighting the rewards of brand loyalty and promoting incentives for a brand new 2024 Honda Accord. Additionally, Joseph connected me with the General Manager who again highlighted the rewards of being a vip customer. Upon purchasing my car, I did not feel that there were any hidden gimmicks or questionable sales tactics. The overall experience was 10-stars and I would certainly want to work with and/or recommend Joseph A. for future car purchasing options.Thank you for your kind words! We're committed to providing great service and appreciate your review.
Amazing customer service
by Mojan shahsa on 08/27/2024I lease my car today from Honda Carson and I received exceptional customer service , Dean the general manager is very knowledgeable and take care of the customer very well and franky helped with my paperwork’s and showed me all the cars ,… he was very helpful and overall I was super happy with their customer service and support.Mojan, we're happy to hear you had such a positive experience with our team! We look forward to your next visit! Take care!
I Got My Honda 2024
by Christina on 08/19/2024My husband and I walk on to your lot, and a young man name Vincent Enriquez asked us if we’re ready to buy a car. We said yes. He was awesome not in a hurry. Offered us a snack and water. Not just once but every so often. It was simple and… fast. Thank you VinnyWe appreciate your feedback and are happy to hear that your experience was a pleasant one.
Purchased Honda Crv Touring
by Nina Surinck on 08/05/2024updated 08/14/2024Tyler is very knowledgeable and very helpful. Carson Honda find my car I wantedThank you again for taking the time to let us know how we did. We hope you have a great day!
Civic type R
by Civic type r on 08/06/2024Friendly ane very helpful was able to work with compared to other dealersThank you again for taking the time to let us know how we did. We hope you have a great day!
Great Customer Service!!
by Calibaby on 07/21/2024From the 1st phone call talking to Karina to the warm welcome at the door, we received nothing but personable and professional help. We were dead set on our budget and Joseph helped us stick to it. He did not pressure us into something we… could not afford and helped by giving us many options that we could work with, I highly recommend Carson Honda.Hi there, thank you for taking the time to let us know how we did. We hope you have a great day!
2025 Honda Cr-v service
by mark carcamo on 07/17/2024took my Honda CRV that I purchased the previous week in for additional parts to be installed. Drop the car off at my 9 o’clock appointment time and was told by the technician they would try to finish it that day, but could possibly take… longer. In the afternoon, I called to inquire about the Cars readiness and was told they needed to keep it overnight. The next day when my wife inquired about the car being finished around 130 they said it was done and then we could come and pick it up. When arriving at the dealership and being taken care of, I was asked to sign the work completion order by the technician , I opted to not sign until I had actually checked out my car to see if the work and parts had been performed satisfactorily. when I got to my car, I noticed very poor quality control and also workmanship and walk back in to let the technician know the work was not acceptable. We went back outside and I showed him how poorly the work had been performed and asked if they actually had any quality control, and did they check the items to see that they were installed correctly before telling me the car was ready. We went back inside and the technician said he needed to go and find the head of the service area, I found a seat and got comfortable as I knew this was not going to be , a short stay . my wife and I sat down in the showroom and eventually the service technician showed up with a man that I would say is a manager. I stood up, introduced myself and shook his hand and explained to him how unacceptable the work was and that I was not happy they had had my car for over 18 hours, and it was not done correctly. He said that the items that were stuck on the exterior at the lower trim level had just been installed today and that they needed 24 hours to dry correctly and could he keep my car again overnight to which I responded do you have another car for me to drive home ? He said he could get me an Uber which I denied and said no you’re not keeping my car you had 18 hours to get this right and if it needed that long to dry, why wasn’t it installed yesterday there weren’t that many things that you did to the car , that would have advantage from installing it correctly the day before. He turned started to walk away from me, which made me respond to him Worth do not disrespect me like that and turn your back on me after I just spent $42,000 for an automobile at your dealership. I stood up and greeted you and shook your hand when you walked in I expect you to treat me with respect and not turn your back on me on voice complaints that are clearly your dealerships fault. I told them I wanted the trims removed and I wanted credit posted to my account because there was no way that they were going to stay on. I don’t care how long they allowed the glue to dry with door protector on the driver side, which they tried to correct while I sat there and end up making it worse. they ended up pulling the trim pieces off the car and said they would figure out a type of credit to give me for the pieces, they were going to order me a new door protector. Call me on Tuesday to arrange for the install. today is now Wednesday and I have received no follow up. Call from the dealership , which is not surprising. I would never recommend Carson Honda to anyone interested in buying a new Honda automobile. Still waiting for the supposed credit for the pieces that they took off, as well as figuring out when the new door protector on the driver side will be installed very bad customer service .Mark, we pride ourselves on providing exceptional service, so we are disappointed to hear that your visit with us was anything less than satisfactory. We would like the opportunity to make this up to you. Please contact our manager at (800) 539-3601 so we can make your experience a positive one.
Excellence is Here at Carson Honda
by Jciccoi on 05/27/2024I am thoroughly pleased with my experience at Carson Honda. Hats off to Cesar, our sales representative, who was kind, attentive, and easy to talk to. Also, we appreciate the GM, Dean Hayek, who went out of his way to ensure our experience… was easy, fast, and met our needs. We’ll definitely be back!Thank you for your kind review; we are happy to pass along your comments to our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Very Grateful
by britjess317 on 05/23/2024Cesar Gutiérrez and Dean Hayak, GM assisted me in the purchase of my NEW HONDA ACCORD HYBRID. BEST PURCHASE YET! Thank you both for being so good at what you do and always thinking about your customers!Thank you for taking the time to leave a review for us. We're happy we could meet your expectations! We do hope we can be of assistance in the future. Take care!
Awesome experience
by bryan_fisher on 05/19/2024Erick Alfaro and Miguel Alfaro made my day! I traveled a LONG distance for a great vehicle at a great value. They met and exceeded all my expectations and went the extra mile for me. Totally trustworthy, helpful, truly wonderful to work… with. I drove away completely satisfied with a fantastic vehicle. Thank you, Erick and Miguel!Thank you for your kind review; we are happy to pass along your comments to our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
It’s great to hear about your excellent experience with us. Thank you for sharing, and we’re always here for you!
by Kennedy Seaton on 01/27/2025