Lexus of Cerritos
Customer Reviews of Lexus of Cerritos
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Haroun Qawasmeh
by Josef B on 03/10/2025
updated 03/17/2025
Haround is a patient and transparent individual who made the car buying process smooth and straight forward for us. Having so much knowledge in the industry, he ensured that all our questions and inquiries were answered and clarified fully… - leaving us confident about the purchase of the vehicle.
I highly recommend Haround to be your next sales representative for his credibility and outstanding service.
Thank you for all your support.
538 reviews
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Happy customer
by Exlo on 02/07/2015Had a wonderful car buying experience buying from Peter Agnew at Cerritos Lexus. It was quicker than I thought and I got a deal better than I could have imagined. Super happy with my new car :)Best Car Buying Experience Ever!
by NikkiThao on 02/06/2015I was in the market for a new vehicle to replace a lease Lexus IS250. I knew the dependability of the Lexus line and wanted the vehicle to also be a Lexus. Then I saw the Lexus NX200T and knew that it was the car I wanted. I corresponded… with 4 different Lexus dealers and was introduced to Al Cantara, a Fleet/Internet Manager for Lexus of Cerritos. We spoke through email for a couple of weeks looking and locating the vehicle in the color that I wanted. He even went a step further and gave me options that the other dealers either neglected or was not able to do in order to obtain the vehicle I wanted. We finally met in person and he was the most helpful Sales Representative at ANY car dealer that I have visited. He helped me get a great deal on a new 2015 Lexus NX200T in the color I wanted and even help me with the return process for my IS250. Let's just say that out of the four dealers that i was communicating with Al at Lexus of Cerritos gave the best deal, best experience, and best care when it came to getting what I prefer to now as the best car I've ever had!Excellant Car Purchasing Experience
by happybuyer65 on 02/03/2015I did a complete analysis on Edmunds for the purchase of an ES-350, contacted Lexus of Cerritos via internet and got a quick reply. Made an appointment with Jorge and Lexi for a test drive, completed the test drive, and got an immediate… offer from Jorge which was significant lower than what I had expected. Impressed with the professional approach by everyone at Lexus of Cerritos and highly recommend Jorge and Lexi for a non-stressful and no pressure shopping experience.Great car shopping experience
by Lucy60 on 01/15/2015We drove out the Lincoln dealership, after having service done on our Navigator, and into the Lexus dealership. About 3 hours later we drove home in our new RX350. The car buying experience was great and we love our new vehicle.… Salesperson was very attentive to our needs and made the experience rewarding.Terrific experience!
by marigold5 on 12/23/2014We were on the market to purchase a new Lexus 300 hybrid. We dreaded the whole car-buying process--the haggling over price, etc.-- and began the search using Edmunds. After negotiating with several dealers who contacted us, we decided to… purchase with Lexus of Cerritos. Peter Agnew was our salesman and boy was he terrific! From the moment we walked into the showroom, and saw and test-drove the car, he was knowledgeable, friendly, down-to-earth, and made the entire purchasing process an absolute pleasure. The next day he phoned to ask us how we were enjoying the car. When I told him we still had questions about operating the car, he told us he was going to be in our area later that day and offered to stop by our home to answer our questions and show us some additional features on the car! What car salesman/dealership does that? Peter goes above and beyond the call of duty to beat anyones price, and makes the car buying experience a positive and memorable one! Peter is honest, kind, upbeat, personable, intelligent, fun to talk with, and makes you feel totally comfortable asking all sorts of questions! We recommend Peter Agnew at Lexus of Cerritos enthusiastically and without hesitation to anyone on the market for a new Lexus!A pleasant, no pressure car purchasing experience
by jodib1 on 12/11/2014I utilized AutoNation to help search for a dependable used car. The search ended when I met Desmond Thompson and took A test drive in a 2005 Acura MDX. I am thrilled with my car and Desmond has kept in touch to make sure I know he is… available to answer any questions I might haveBest Sales Team By Far
by yasmin5 on 11/15/2014Bianca and her sales team are amazing. Couldn't ask for a better car buying experience. Everyone we came in contact with was very knowledgeable about the vehicles. Customer Service is awesome. Lexus of Cerritos gave us a great deal and the… most for our trade.Highly Recommend Aref Abaji!!!
by rcarrillo08 on 11/13/2014I purchased my brand new 2015 IS 250 at Lexus of Cerritos with the best sales guy ever, Aref Abaji. It was very easy to buy my car with him and he made sure that I was very happy with my car. I wanted specific colors and he was able to… locate the exact one I wanted and personally drove it to the dealership for me to pick up. I had filled out all of the main documents the day before and he waited 4 hours his shift had been over just to hand over the keys personally to me. What an amazing sales person! I highly recommend purchasing a Lexus from Cerritos and having Aref Abaji as your salesman. He honestly met all my requirements with the car and made me very happy.Great Service! Thank you Mr.Moon
by mangdang on 11/06/2014I bought my Lexus CT F SPORT from Cerritos Lexus. It was a great experience. I would highly recommend to anyone looking for a dealership who values there customers.Very pleasent experience
by frank526 on 10/29/2014Patty Takahashi is very helpful and patient. She emailed me after I bought my new Lexus My job didnt end when you left the store, please know Im always available to help. I was impressed.Frank, we are happy to here about your experience with Patty! We always strive to provide personable and excellent customer service. Thank you for the review!
Really Bad and Rude Buying Experience at Lexus Cerritos
by rey_tran on 10/27/2014The 1 star is for the Sale Manager of Lexus Cerritos. Today I stop ty to purchase 2 cars the GX460 and GS350. Mr. Maher caught us first. He probably having a bad day and mis-communicate with me a lot, but I totally understand that. My… friend has been dealing the car with the dealer and he got a deal $34k on the $35.4k price, so it's a $1.4k off. My friend asks me a favor to go and purchase the car from this dealer and helps him drive it back (SF Bay Area) for him since I'm traveling down SoCal. When we test drive, Mr.Maher seems not interested in things I say, just keep going on his own with an extremely aggressive tone of voice. But It seems he having a bad day so I'm not mad at him. Here the thing, when I come, Maher manager act as he doesn't know about the $34k. My wife, sister and I were sitting in Mr.Maher room, and Mr.Maher told us his manager summon us to his room, which to me is really rude to customer. I ask him that since we 4 all already here, why can't he come? Then Mr. Maher went to see his Manager, came back and said: "My manager is busy right now". Wow, busy that quick. Good job! To me, I know that being a car sale person doesn't require a B.S or B.A but I doubt that someone could be a "manager" without one. However, Mr.Manager act as if he doesn't have one. Just a little disappointed but I don't expect much from those people who asking their customers, especially for the ladies, all 3 come to see him. What right such car sale manager has to summon their customers to him? And we even have a referral.We regret that you had a negative experience with Lexus of Cerritos. We strive to provide excellent service to our customers. We are sorry that you feel our team was not attentive of your needs. If you'd be willing, please contact our General Manager at (562) 263-7857 to ensure that your future dealings with us provide more positive results. We look forward to hearing from you soon.
NEW CAR PURCHASE -- PETER AGNEW
by Niranjanshah12 on 10/16/2014We bought our LEXUS ES-350 from CERRITOS LEXUS. Peter Agnew, the salesperson is a very pleasant and easy person to deal with. From the time we walked in, to the time we drove out, Peter was respectful, knowledgeable and most of all… patient. He spent as much time with us as needed, explaining all the technical operations of the vehicle. We are extremely happy with the professionalism of the salespersons at Cerritos Lexus. .I will recommend PETER to anyone. He is one of the best salesperson I have ever dealt with. THANKS AL and PETER. We love our ES-350.Great Experience
by RossRob on 10/15/2014I went to Cerritos Lexus looking for a used certified CT200H. Richard Rodriguez was my sales rep. I hate the sales process but Richard was very professional. After finding the car I wanted to buy be negotiated the price and within 2… hours I had completed the paperwork and financing and on my way home in a certified pre owned CT200H. I have had the car for a week and am loving it. Thank you Richard for making the process enjoyable.positive experience
by steve565 on 10/15/2014For sales, ask for Lexi. She is a professional... helpful and attentive, patient and hard-working, knowledgeable and efficient, genuinely interested in your satisfaction.Mo and Al are the best
by misslexusowner on 09/17/2014I have contacted 5 Lexus dealers in SoCal on the phone to hunt for my recent purchase. One dealer from a much more affluent area told me that there was no point to give me any numbers if I weren't going to make the purchase on the same day.… It turned me off immediately. I figured he really didn't want my business. I rather drive further away than going through an unpleasant experience. Anyhow, Al was the only sale person who was really enthusiastic, polite and welcoming on the phone. I thought I would love to buy a car from this dealer instead. Mo at the dealer made the sale and the negotiation process painless and efficient. He was very honest, open, caring and professional from the beginning to the end. I got a much better deal than I thought. And it is a 2015 model - the exact model that i want but one year newer. I would rather drive a distance there for any future car service, because they really put customer satisfaction as top priority. They have my trust.Great Customer Service!!! from SWA HARDY at LEXUS CERRITOS
by EVALEEM on 09/12/2014Purchased a CT200H over the weekend and had the best customer service from SWA H. and CHRIS M. at LEXUS Cerritos. Trust me we went to another LEXUS dealership in TUSTIN and the service does not compare. I have and will continue to highly… recommend this team. We plan on buying our next vehicle with SWA.new RX350
by trish37 on 09/11/2014Great experience! This was our second lease from Lexus Cerritos. Desmond and Jean were very helpful. Both were thorough and straight forward. I really appreciate doing business with professionals not "sales-ee" people. To add to the… pleasant experience - they delivered us the car & paper work later that evening since we needed to pick up our child from school and had no time to finish at the dealership! This was unexpected and greatly appreciated! Will certainly continue to do business with Lexus Cerritos and will gladly refer.Thanks so much for the warm recommendation of the team here at Lexus of Cerritos. We appreciate your review and hope we can continue serving you for many years to come.
ES300h Purchase
by Mal_2 on 08/15/2014Purchased a new ES300h from a new sales member, J. G. Both he and his Service Manager, M. S., were a pleasure to do business with. The new Finance Manager, C. M., was equally pleasant to work with. The transactions were timely and positive,… from both the Sales and Finance Departments.Great service & swift transaction
by dat1is350 on 08/15/2014Went to Cerritos Lexus last week after locating a used Lexus online, was approached by salesperson named Aref, great guy willing to help and offered amazing service. Willing to listen and help out in trying to get the car you want for the… price you want to pay. Ended up purchasing a used Lexus IS 350. awesome car and Aref worked on the pricing with me and was able to make a great deal. Overall good experience will go again when in need of another Lexus. Thanks team Cerritos Lexus.We are happy you had a pleasant experience at our dealership. Thank you for this feedback!
Great Sales Rep
by Mannyperez23 on 07/31/2014Patty our sales rep went above and beyond. Not only did she work with us to find the right car but she also did all she could for us when negotiating the price of the car. I will definitely recommend Patty and Lexus of Cerritos.Horrible service do not come here
by Hi6288 on 06/21/2014Horrible service. The sales team does not call back like they say they would. To purchase a car you practically have to be your own sales person and beg them to call you back. They don't care about their clients or potential clients. Do not… go to this dealership !!! Your better off at another lexus dealership where quality of service is better.Thank you very much for sharing these comments. We strive for a communicative staff and are disappointed to learn this wasn't what you experienced. If you are willing, please call our General Manager directly at (562) 263-7857 for further assistance with moving forward. Thank you for leaving your feedback, and we hope to hear from you in the future.
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About our dealership
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
What sets us apart
Through DRV PNK, we continue to raise millions to support cancer research and treatment. Every AutoNation Pink Plate on the road helps put our fight against cancer on full display.
We offer a wide range of finance or lease programs with a menu that makes financing with us clear & simple.
We’ll buy your car and give you a check that you can deposit the same day. Get a certified offer for your vehicle, guaranteed for 7 days or 500 miles at any of our locations, even if you don’t buy a car from us.
We use an EPA-approved disinfectant to sanitize every vehicle we sell. Plus, we offer store-to-door-delivery for a safer shopping experience.
Our pre-owned vehicles are priced just right. Every 1Price Pre-Owned Vehicle is backed by a 5-day or 250-mile (whichever comes first) Money-Back Guarantee and a CARFAX™ Vehicle History Report.
Amenities
- Complimentary Coffee
- Complimentary WiFi
Thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
by Kerry Valdez on 03/18/2025