Customer Reviews of Penske Chevrolet of Cerritos
Review type:
Excellent
by othmans on 04/19/2025
my experience was excellent. The sales rep was very helpful and answered all my questions and cocenrns. he gave me the piece of mind to feel comfortable to make the choice to get the car from them.
42 reviews
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Excellent
by othmans on 04/19/2025my experience was excellent. The sales rep was very helpful and answered all my questions and cocenrns. he gave me the piece of mind to feel comfortable to make the choice to get the car from them.Oil Change
by Ntdavi01 on 01/31/2025Penske Chevrolet is my favorite dealership because they have great customer service and are always helpful every time I bring my car for service. Adrian was my service advisor and he's been my service advisor almost every time I bring my… car in. He's helpful and very informative. I would definitely recommend this dealership to my friends and family.Ugh... extended warranties
by IneedaName on 12/14/2024There is a reason people hate car dealers. I specifically said I did not want any extras or optional things... and they tried to add extended warranties to my purchase anyway. I only caught it during the final paperwork. This is why people… hate car dealers!Electrical issue
by Liebchen4Jon on 11/04/2024Had my truck go dead with a year old battery. Took over a week to figure out the issue but it was found finally. I’m not reason not four stars is my remote start came back not working.Fantastic team!
by Marissa_R on 04/01/2024The team over at Penske Chevrolet is amazing! They will take the time to get you the best deal possible so you leave happy and with a new vehicle. Most dealerships are about making the most money possible off of the inventory and not… willing to help the situation but this team will go above and beyond to help you out. You won’t be disappointed!Unethical Dealership
by Penske Chevrolet of Cerritos on 04/11/2023They charge you $1 for the Karr Alarm that they said they install on all cars that arrive on the lot. Took my truck home only to find out from my brother who is a mechanic that they never installed it. I wonder how many customers they do… this too and get away with it. I had to call multiple times about this and other issues and never received a call back. Also they said a break controller was installed on the car which also wasn't there.Great people and good prices.
by AJamal2k on 02/12/2023Great people and good prices.Jesus Reynoso
by Jesus R. on 01/26/2023Brian Anderson was extremely helpful and knowledgeable. He answered all of my questions.Great services
by Equinox on 01/22/2023I went in on a Saturday. I thought I would be there for hours. They got me out in one hour.Oil service
by Edutainu637 on 12/18/2022My advisor Adrian M. was great. Gave me the information I needed and expected times that My vehicle would be ready. We discussed upcoming/future services as well.Awsome people
by MichaelR on 08/29/2022Great dealership to buy your next car from they take care of you, and john aka #1 sales guy there will make it happenThey all be capping (lying)
by CJ on 08/08/2021Me and my wife were looking at the 2021 Chevy Traverse and the price on the car said clearly $41,000. By the time we started singing papers, one of the agents said that price is for college graduates and military….hmmm why did it not say… that on the vehicle???? We found out the regular price was 52,000. They asked for only my credits score when me and my wife said we would like to run both ours. They totally ignored her and just ran mines. Custer service was not great at all. No wonder they have so many cars on their lot. Ain’t nobody but lol That’s sad!Awesome Service
by lewanaw on 07/05/2021I was told a service appointment wait would be 2 hours. But they got me all taken care off before the 2 hours.2017 Chevrolet Volt LT
by FK on 05/27/2020Overall good experience. I didn't anticipate buying the car on that day but the deal was great and ended up with a great warranty on top. I'd say the buying process was fluid and I was able to easily trade-in my old car which albeit wasn't… in the best condition but I'd have like to have gotten more. Neither here nor there. Good people work here and I'm happy with my purchase but I will say that I would've liked a little less pressure. Classic salesperson approach it seemed and I supposed that's what get the deal.Magnificent Customer Service
by Horacio on 04/01/2020I'm very satisfied with the professionalism this dealer have!!! Their customer service is amazing. I visited many dealers before and I decide for this one you can see the difference between the others; no interest at all very amateur lack… of service. I know now where to get my next vehicle.THE WORST DEALER SHIP EVER PENSKE CHEVY OF CERRITOS
by YOSEFLATI on 02/11/2020updated 02/26/2020Do not step in to this deal ship "penske chevy of cerritos, They will tell you whatever you want to hear, but will screw you big time on everything that they promise you ,be careful and read the lease/buying contract three times and you… will find They rip me off with $2000 ,Horrible customer service
by April Ab on 01/08/2020I purchased at car from here in August of 2017. I found out two years later, in Oct of 2019, when I tried to sell it, that it had been crashed a month before I bought it. That particular dealer did not want to buy it because of that. I… called Penske's general mgr. He said to bring it in and told me that it was worth 10g if the miles was good and it looked good. My car is in good shape. I didn't go there initially because I was too inflamed not being told there was an accident in my car. I went online and got an estimate and included the accident so I could see if I could at least get 9,000 for it. A dealer in Buena Park offered me 8,000. I told her I owe 4,100 still and that I want at least 9,000. She told me to bring it in to see if they could raise it. They did not, but still 8,000 is better than what Penske offered when I went the same day on December 31, 2019. They wanted to give me $5500. At the time the car was still 2 years old. What a joke. I told them they sold me a car that was crashed. The sales person did not care. His facial expressions said it all. He just said to wait for Reed. I did for two hours. The man never showed. I left my number. The man never called. I called again the next day, he never called me back. I emailed him a few days ago, he never emailed back. Horrible customer service and they don't support their customers. I'm sorry I referred them to my dad to purchase. I will never do that again.Penske Chevrolet Ripped Me Off
by Michael Krieger on 09/17/2019On 9/10 I went to Penske Chevrolet of Cerritos and bought a certified pre-owned 2015 Camaro RS at what I considered a great price. I never test drove it on the freeway and as I was driving back to WLA I realized the engine noise is way to… loud at freeway speed. My wife confirmed it the next morning when I started it up and it rattled the whole house. I realized I made a mistake and went back to the dealer the next afternoon. Apparently with certified pre-owned cars you can trade within 3 days or 150 miles for another certified car or a new one you cannot get a refund. I cannot afford to spend 35k plus for new and this dealer has maybe 6 pre-cars so I made the only choice that made sense and had to pay 5k more for a 2016 Chevy Colorado truck. I couldn't make a good deal because I had no leverage. Compared to Chevy Colorado certified trucks from other dealers on the internet which were priced lower and had more amenities I was over charged. My only choice was a WT model which stands for work truck. It came with scratches inside the bed which was very dirty upon delivery. The carpet in the back seat was worn away to the base in one spot. I was was only given one key and remote instead of two which is the norm. This truck only has 18k miles and the rest of it was clean. How could this truck be considered Certified? One thing I will say my sales woman Leah Sneed was wonderful and did the best she could under the [non-permissible content removed] circumstances. 25k for a work truck. I was ripped off. Penske Chevrolet you owe me at least $1500 to make it rightGreat Professionalism and courtesy.
by Angel M on 09/16/2019After trying to purchase my 2019 Blazer at numerous car dealerships, I felt the most comfortable at Cerritos Penske. Jose Torres was very helpful and helped me get a great deal. I ended up with a higher trim but worth the money!My experience at penske
by Dmodmod on 03/11/2019updated 03/19/2019Very disappointed. Two free oil changes are offered however they put a expiration on them. I dont get down to the dealership very often, so when i make a special trip for a free oil change, they tell me the offer is expired. Ridiculous!… They could've told me that on the phone when i made the appointment! Or, at least honored one! Nice that they don't tell you anything about it expiring until your standing at the counter. And the service manager was rude and completely unhelpful when i mentioned my complaint to her. Not to mention that it took them an hour and a half to change my oil. Even tho i was the first person there at 7 in the morning. Not impressed with any of my experiences there. Even when i was there to get my lease they treated me great until i signed on the dotted line. Then all the things they promised seemed to be a big hassle. Won't go back to penske ever again.
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About our dealership
Penske helps keep California moving! We are one of the premier auto groups in the nation. Located in the heart of Southern California and in the world's largest auto mall, the Cerritos Auto Square, we serve Orange County, Los Angeles County and the surrounding communities. We typically keep over 600 vehicles in stock to ensure you have adequate selection.
Call us today or visit www.penskechevrolet.com for additional information.
What sets us apart
Penske sponsors the Huntington Beach Little League, U.S. Marines Toys for Tots, and many other charitable organizations. We are proud to be a part of this great community and enjoy the opportunity to give back.
Amenities
- Complimentary Loaner Cars
- Complimentary Coffee
- Rental Car Service Onsite
- Cable Television
- Express Service
Languages Spoken (1)
- Spanish
drove back to Cerritos for the 5 time to drop of A loaner truck with a leaking tire and picked up my truck with newly spayed bed liner and trailer hitch installed. I paid $250 or half the RETAIL COST for the Line X and they excepted my $250 customer appreciation certificate from GM for the trailer hitch (fair deal?). As I have mentioned before I paid too much for a WT model with door dings, chemically damaged carpet and scratches in the bed, rear bumper and roof. I am grateful to Reed the general manager for helping me get the bed and hitch taken care of but I wish I had taken more time and shopped at my local Chevrolet dealer in Culver City originally
by Michael Krieger on 10/10/2019