Customer Reviews of Penske Chevrolet of Cerritos
Review type:
Excellent
by othmans on 04/19/2025
my experience was excellent. The sales rep was very helpful and answered all my questions and cocenrns. he gave me the piece of mind to feel comfortable to make the choice to get the car from them.
42 reviews
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Great purchase.
by brianna on 11/08/2018updated 11/16/2018Nabor helped us with new chevy volt (2018.) While it took awhile, he tried to accommodate as much as he could. Highly recommend.Please do your research
by smartieshopper on 01/10/2018Don't purchase from here unless you want your credit score messed with.They run your credit with each different lender separately which means several (up to12) hard inquiries will hit your credit report! No thank you Cerritos Chevy, you… need to change your process and only pull your customer's credit once and provide those details to each of the lenders. Bye boy, bye!Happy 2017 Spark Owner ;)
by ltovares on 12/17/2017updated 12/26/2017Had scheduled maintenance done on my 2017 Spark, John and the guys got me out of there in an hour or less. I was very impressed with the quality of service, and would absolutely recommend Penske to anyone.Greatful Customer
by Msloka1 on 12/05/2017This is my second vehicle I purchased from Penske Chevrolet of Cerritos from Nabor Gomez. He's a great sales men. He understood all my needs and wants and I came out with a better deal. I went in for a used car and came out with a brand new… one! Couldn't be happier!!Ask for James
by Hatdaddy on 11/28/2017James was very thorough and supportive. He insured me along the way that he was available if I had any questions. He was patient and never pushy.one happy customer
by bubbaRalph on 04/10/2017Omg the service that we received was incredible from the moment Mr. Raul Ortega contacted us we knew we could trust him we told him that we were tired of the game playing that the dealers were doing running back and forth to there bosses… trying to make and close a deal it was a mess really you spend hours at a dealership in hopes that you can work something out but they just kept coming back with adding more to the sale them what you started with,, the guy at Win Chevrolet said if we say we are family we can get a discount, Lalo at Santa Paula Chevrolet said i wasn't an important customer, Really WTF, then we have Mr. Raul Ortega and like i said i told him what we were looking for between what price range color year ect, he tells me give him 20 mins, so im thinking here we go again ok let me make more calls in the mean time then BAMM! to my surprise Mr. Ortega calls in 10 mins so i have my guard up and said ok lets hear this BS your going to tell me so he shoots me a price and i say ok now how much with tax license and doc fees no Mr Aguilar thats out the door price no hidden fees nothing your price your keys and you drive away a happy customer if you want it mind you i gave Mr. Ortega a range of $5000 up or down so lets say $45,000 to $50,000 he could have said a price of $49,000 but no he was very fair and kept it in the middle not at the low end say $46,000 but in the middle so what im saying he could have picked any number but he was very fair and the number was really good so i could not pass up the deal long story longer he had all the paperwork ready so when we got there it was so easy the staff was sooooo polite as well not just Mr. Ortega everyone was Paul the finance manager was perfect in explaining everything to us made us feel at ease and at home it was the BEST buying experience for a car ever i cant wait till i buy my New Truck it will be through your dealership as long as i have the same experience and respect that your dealership showed my wife and i thank you Mr. Ortega, Paul, and Penske Chevrolet for a awesome experience Mr. & Mrs. Ralph & Anna AguilarNever Go To Penske Cerritos
by Jriva2440 on 02/22/2017I was quoted $3000.00 for work that Pep Boys did for $1300.00 My car stalled upon leaving the dealership: I had to get it towed: We called and spoke to FAITH FUJITA who then said I cant give you free work (which we werent asking for): Ive… purchase 3 different cars from Penske, and I know I will never go back.Extremely Disappointing Service
by brycewb on 12/06/2016I called at 9am to let Art know we needed to move our appointment from 11am to 12pm. Art ended the conversation by stating the vehicle would be pulled up front before we arrived so it was ready. We arrived at 12:15pm (after a 2+ hour drive… with an infant). The car was not pulled up and the search for the car began. Two or three employees were "trying to locate the vehicle". I over heard Art (in a slightly belittling tone) ask the search committee if he needed to go find it himself, because he would find it quickly if he needed to. Looking back now, I wish he would have helped. One hour later the vehicle was finally pulled up. The car battery was dead and it looked like the car had been sitting in a far off corner for months. The car was covered in dirt, cobwebs, hard water stains, etc. Fortunately we had test driven the car at another dealership and we knew what we wanted so we could look past the dirt. But we were embarrassed for the dealership, although it didn't seem to matter to them. The one good thing, the negotiation and paperwork with Steven went reasonably fast once we said we had to leave. We had a commitment in the afternoon at 2:30, which is why we arrived at 12:15. Since we waited for an hour, Steven helped rush us through the paperwork. We were 30 minutes late to our previously scheduled commitment. As we signed the $10k check and walked away from our $65k purchase, we were assured the vehicle would receive a "full detail" and be delivered the following day. Christian - the "sales guy" - was really nice. Didn't interact with him much, but he answered our questions and seemed the most attentive. He was great going over the features of the car upon delivery. At 1pm the following day we decided to contact the dealership about the delivery time because no one had called us with an update. We were told the vehicle was ready, was leaving the lot shortly, and would arrive in one hour. Two and half hours later the vehicle arrived. Apparently when this dealership performs a "full-detail", it means a wipe down with a dust cloth. There was dirt all over the car, the paint they use to write numbers on the windshield was still on the glass, the tires still had chalk/paint markings on them, and there were numerous spots inside the vehicle that were left dirty. It's quite shocking actually. I suppose our standards have been set too high having dealt with Lexus and Infiniti dealerships in the past, but we really only seemed to matter from the time we agreed to a price to the time we walk off the lot. We live 2+ hours from the dealership, so we'll obviously never go back, but even if we lived across the street, I'd have a hard time revisiting this dealership. Steven did offer to detail the car if we brought it back, which is an easy offer when he know's we live 2+ hours away. The better offer would have been to contact a partnering dealership near our home town and arrange to have the car detailed at Penske's expense. Overall, we had a pretty rough and underwhelming experience with Penske. Doesn't feel good to leave disappointed after you just spent $65k. At least we love the car. *****UPDATE #1*****11/29/16: Penske has contacted me in an effort to improve my experience, and I appreciate their effort. I respect the effort they made to provide detailing services and letters acknowledging their missteps. They recovered well. *****UPDATE #2*****12/05/16: We were fooled. We were contacted by Sabrina at Penske, and she offered to reimburse the cost of detailing up to $200 (we live 2 hours from dealer, so they said have it done locally and they will reimburse). We had the car detailed and sent the invoice. We received a call on 12/05/16 from Harout who shared that they were no longer going to reimburse us for the detailing because of the review we gave them. It's fairly evident the poor services trickles down from the top, which is unfortunate for the good guys like our salesmen Christian, who was great, but he is being lead by poor managers. Multiple times, and multiple employees at Penske, we were asked to give a review of our experience, so we did. And our experience was not good. Penske attempted to recover, but they failed again to provide a great experience because they were unhappy with our review. They must cover up a lot of bad experiences and reviews by attempting to intimidate you in to giving a good review. And clearly they have a cooperate office monitoring their reviews, so I look forward to continuing to share how poorly managed our experience was.Best way to purchase via email
by camarocrazy68 on 06/02/2016The dealership was easy to work with and we felt we were paid attention to. Working with Bussey before coming in and while we were there made the purchase simple. Never been in and out of a dealership so quickly for purchasing a car. All… sales should be like this, having pricing and availability up front not to waste anyone's time.Awful service
by ashishkverma on 05/27/2016Service rep did not know how to process ge fleet vehicle for service. This dealership has been a challenge for 2 years.The BEST Dealer to Buy Your New Car!
by Ivan_A_C on 05/07/2016I Had First Gone to Check out The 2016 Chevy Silverado & as Soon as I got there REY TORRES came Out Introduced himself and Made a Great Conversation with Me & My Family. I liked the Fact that He Knew A Lil Spanish & it made me more Secure… about him Being My salesman. Although that Day I Didn't Really Liked that The Dealer didn't have the Silverado I was Looking for I Thanked Him, and Since I had Always had a Dream with owning a Camara I Decided to Give shoot him an Email & We Made an Appointment and he was There On time & Always with His Positive attitude. He Showed me Some Models & he Showed me the 2016 Chevy Camaro 2SS which is the Model I fell in Love With. We Talked Numbers and Yes there He was Trying his Best for Me to take this Car Home. I really Appreciate ALL his Help & ALL THE Hard Work He Commits himself to Doing to helping out a Customer he's nothing like Many other salesman I've spoken too. He is the Salesman I will recommend to Any of My Friends & Relatives because he Indeed Is 1 of the BEST at Penske Chevrolet of Cerritos. There's More To Say about this GREAT man and I would Love to Write More But I'm Currently busy. For Any One who gets To Read this Survey I RECOMMEND You if Your Looking to Buy a New Car REY TORRES is the Man to go to. THANKS REY! & Thank You PENSKE CHEVROLET of CERRITOSExcellent Service
by RAMS2715 on 06/30/2015Nabor Gomes was an excellent sales Rep. Very patient and answered all my questions. I would definitely come back. I will recommend all my friends and family.Great experience
by Hockeydad33 on 03/10/2015Wanted to trade in my Sonic for an Equinox. Jesus Lara assisted me and made it a truly no hassle experience! He answered all my questions, was completely up front and didn't let me leave until he made sure everything was perfect with my… vehicle and I was completely satisfied!Avalanche Service
by maclare on 02/25/2015The first time I brought my Avalanche in for service, the parking brake exploded. They got me back in business a day earlier than promised. This time, I had a list of things to be fixed on my Avalanche and I called and added things as… well. I brought the truck in on a Saturday to have them replace the ABS module and fix the AC. The quote for that was just under $2k and David Canche said it would be ready on Wednesday. That was going to be a problem for me so he made arrangements for me to get a loaner and sent me on my way. On Monday, I called and asked him about fixing the locks on the rear quarter panel storage areas and fixing the latch on the glove box. He was able to get the latches replaced on the quarter panels and everything else done by noon, Tuesday and I was able to pick up my truck Tuesday evening. David didn't bat an eye when I showed up at 5:58 (service closes at 6) to get my truck and even helped me unload my loaner and get it all into the truck so I could be on my way. Penske Chevrolet has done right by me twice now. I think I will be back.Waste of time at best. Insulting at worst.
by tigger27 on 04/19/2014updated 04/25/2025I purchased a new car over 2 years ago. Then, I get a letter from the car exchange people stating they need used Equinoxes. Well, I get bored of cars and am used to leasing, this was a purchase, also I was really missing some features I've… had on previous cars. So I call and ask if it is possible to trade for a car on another one of Penske's dealership - yeah no problem they said. Said I would be in and out, uh right. I check it out. They want me to look at cars on their lot. I look at other Equinox's that have more options. I find one, still saying, I want a hybrid w/lots of options. After waiting a good 45 minutes, the "manager' walks up, quotes me MSRP on a new Equinox, tells me he is going to basically give me a crap trade-in amount. I did some research before even calling them, had a good idea of what a reasonable trade-in was. And they said in all their dealerships they had NO Hybrid's available. They completely wasted my time, giving me numbers on MSRP and a low-ball trade in. I had to ask what the trade in value was. They also forgot to give me my registration back. They wasted my time and lost a customer. I decided to go across the street and look at a Hyundai Sonata Hybrid Limited which I've been wanting to check out. I wasn't really planning on purchasing that day but they said the line what do you want. I stated a price I would pay for the new car, and what I wanted for my trade-in. They gave it to me and I drove away in a a new Hyundai Sonata Hybrid with all the options I wanted. I'm not and expert car buyer, but I do get a new car every 2 - 3 years and I know how to do my research, don't waste my time. Thanks Penske Chevrolet from your neighbors at the Hyundai dealership (not the same owners btw).my mistake
by josec1 on 06/09/2013updated 04/25/2025ose c from santa fe springs | May 30, 2013 Hopefully i have more room to write here than in the space they give for their survey. I bought my 2013 camaro from here, everything great im excited. When they washed the car to give to me they… put a dent on it. Not a big deal they promised they would fix it. I bought my car on friday and by monday i got a call to schedule my car to repair the dent. I was at work so I called as soon as i get out. No call back for a couple of days so i called back. Three weeks and four calls later i reached out to my sales rep for help. She was able to get me an appointment. I wanted to upgrade the exhaust so they scheduled their vendor to meet me the day i dropped of my car. I drop off my car at 730 and im supposed to meet with their vendor at 8am. The vendor never shows just wasted my time. Already frustrated one of the service guy comes up to me to let me know my car is ready. I go outside and its not even my car. A second guy comes out to tell me my car is in the back they are just drying it. So i wait and the first guy comes back to let me know my car is still in the back untouched and if I want to wait 15 minutes they can wash it for me. Told them forget it i just want my car and to get out of there. I let them know what happened. To make up for the inconvenience they say they will give me the upgrades I wanted at cost. I thought that was a great deal so i figured give them one more shot. I get the price quote and it seemed high for " cost" so I did some research. They actually were charging me more than what the dealer was promoting on their webpage. So to make up for all their mistakes they wanted to charge me more for my upgrades. Horrible follow up and then the final insult. Would never recommend them to anyone.Wasted my time and cost me $1000
by SoCalCarBuyr on 04/15/2014updated 04/25/2025Am kicking myself as I fell for the "Penske - Home of the $10k price guarantee" and trusted that they would honor a commitment they made. Penske made a verbal offer on the phone to match another dealer's pricing that was valid for that day… only, as long as I could get to Penske that evening, they swore they'd at least match the pricing. To save the hassle of driving a bit further to the valley, I rushed to Penske and waited around for an hour and a half as as they shuffled papers. In typical bait and switch fashion, the Penske manager backed out once it was too late (minutes before closing) for me to get to Rydell Chevy who had the great pricing. Ended up wasting a few gallons of gas and a couple hours with [non-permissible content removed] at Penske when I could have driven a little further for a smooth and $1000 cheaper deal at Rydell. Avoid Penske dealerships at all cost! I have to assume that management at Penske SoCal and Penske Automotive Group condones this bait and switch behavior at their dealerships.Make the deal then change the deal.
by bedbug on 11/04/2013updated 04/25/2025We find a car online, call and make an appointment. Drive 50 miles, see the certified car and to our surprise it has body damage. They say we will discount it so you take it today with the dent. We haggle for an hour, agree on the price… then fill out the contract. The sales manager comes in and says, I just want you to know, the car wont be certified and will not have the certified warranty. He says he will not fix the car, and the only way it can be warranted is with an extended warranty we must buy. He never ever in the negotiations said anything about that. He said (he the sales manager) he did not know when he discounted the car for the damage it was a certified car. We said just make it right, he said no I owe you nothing and walked away. Advertise it, agree to it, then change the terms. BAD BAD BAD never experienced such disrespect from someone in my life. Roger Penske, they tarnish your name!!!!! Shame that you have your name on this business.Chevrolet Volt Price Gouging
by eric138 on 06/03/2012updated 04/25/2025Went to this dealership to lease a HOV Volt. They tried to rip me off for an extra 8.7K through an inflated monthly lease and drive off. Went to another dealer and leased same exact vehicle for 8.7K less over the life of the lease. Avoid… them. Thomas Navarrette was the salesperson.Five Star Attitude
by Larry714 on 11/28/2013updated 04/25/2025CJ in fleet and her team are the best to work with, kept in contact with me for seven months and finally sold a Volt to me. It hard selling cars and CJ makes it look easy, excellent job. Please consider all reviews and remember no matter… what you do there will be unhappy people. Stop by or make an appointment and ask for CJ in the Internet department.
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About our dealership
Penske helps keep California moving! We are one of the premier auto groups in the nation. Located in the heart of Southern California and in the world's largest auto mall, the Cerritos Auto Square, we serve Orange County, Los Angeles County and the surrounding communities. We typically keep over 600 vehicles in stock to ensure you have adequate selection.
Call us today or visit www.penskechevrolet.com for additional information.
What sets us apart
Penske sponsors the Huntington Beach Little League, U.S. Marines Toys for Tots, and many other charitable organizations. We are proud to be a part of this great community and enjoy the opportunity to give back.
Amenities
- Complimentary Loaner Cars
- Complimentary Coffee
- Rental Car Service Onsite
- Cable Television
- Express Service
Languages Spoken (1)
- Spanish