Concord Honda
Customer Reviews of Concord Honda
Review type:
Oustanding Experience with Helder at Acura of Pleasanton
Mario, we are so pleased you enjoyed your visit to Concord Honda Service Center! Your recommendation means so much to us and we're so happy to have earned it. Thank you for taking the time to let the world know about your positive experience. Have a great day!
Recall
by Cervantes on 12/20/2024updated 12/27/2024Revived fuel pump recall notice on 2018 accord. The attendant and technicians were amazing and had my car in and out of the shop in a few hours. They offered to give me a ride home and pick up again to collect my car and even washed the… exterior of my vehicle which was a pleasant surprise.Thank you for the positive review! We’re proud to have earned your satisfaction and hope to see you back soon.
It’s great to hear about your excellent experience with us. Thank you for sharing, and we’re always here for you!
Sale
by George F on 12/15/2024updated 12/24/2024They did excellent job, the negotiation is quite and efficient,We’re so happy to hear about your positive experience! Your feedback means the world to us.
We’re so happy to hear about your positive experience! Your feedback means the world to us.
Nicholas was awsome!!
by Msdebra on 12/23/2024I appreciate the kind people in your service departmentThank you for taking the time to let us know how we did. We hope you have a great day!
2010 Civic
by Jorge C on 12/22/2024Peng's communication was great. My 14 year old civic runs great.Thank you for taking the time to share your experience! We’re so glad we could assist you and make your visit memorable. We look forward to welcoming you back again soon!
Auto Service
by MommaBear on 12/20/2024Fast and Friendly. Kenji was great!We really appreciate your positive review! We look forward to your next visit! Take care!
We really appreciate your positive review! We look forward to your next visit! Take care!
Good communication and work
by Big-Blue on 12/21/2024Went in for routine service and came out with routine service. Communication was good from intake to outtake. Prices were stated upfront with no surprises besides the "recommended" services that always are suggested beyond what you came in… for. It's not a hard upsell, but they highlight the options to service. It's hard to tell if they are needed or not; guess trust is still needed to believe the recommendations. I opted not to take anything beyond what I came in for. No pressure when declining. There's a lot of people working here; most seem to be doing something or a lot of nothing - both in sales and service areas. Not sure what to think about that, but it's something that I noticed while waiting for the car.Thank you; we appreciate your feedback! Please let us know if there is anything else we can do for you; we are more than happy to help!
Recall service.
by Jacob York on 12/15/2024updated 12/20/2024Dropped my car off before my appointment. Waited only briefly. Picked back up an hour later without any issue.Hi Jacob, we are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!
Jacob, we really appreciate your positive review! We look forward to your next visit! Take care!
Vehicle service
by Armando on 12/12/2024updated 12/19/2024I recently had my 2022 Honda Pilot serviced at Concord Honda. I had a fantastic experience thanks to Wasif. He was knowledgeable, professional, and made the entire process easy and stress-free. I highly recommend this dealership and… specifically Wasif for your vehicle’s needs.Thank you for taking the time to share your experience! We’re so glad we could assist you and make your visit memorable. We look forward to welcoming you back again soon!
Armando, we are so pleased you enjoyed your visit to Concord Honda! We look forward to your next visit! Take care!
Civic Recall with a Car Seat Disassembly and Interior Lights not Working
by Paulo H on 12/15/2024I dropped the car for a recall, and they returned it with my child’s car seat disassembled without giving me any advice. Furthermore, my interior lights are not working anymore. Bad experience this time.Paulo, We regret to hear that you had this experience with us. We would like the opportunity to address your concerns. Please reach out to our General Manager at (855) 679-6829 when you have a chance. Thank you, and we look forward to hearing from you.
Paulo, We regret to hear that you had this experience with us. We would like the opportunity to address your concerns. Please reach out to our General Manager at (855) 679-6829 when you have a chance. Thank you, and we look forward to hearing from you.
2005 honda routine maintenance
by Justice. on 12/14/2024I think this location is run by Japanese family. In one word to describe them is quality. Oil change, filters package, additives cleaning packing for old engine. Highly recommend.Thank you for taking the time to share your experience! We’re so glad we could assist you and make your visit memorable. We look forward to welcoming you back again soon!
Great customer service
by AIB3312 on 12/13/2024Great customer service and friendly staffHi, we're happy you found our staff to be so supportive during your experience here at Concord Honda. Please don't hesitate to reach out if there's anything additional we can do for you.
Hi, thank you for taking the time to leave a review for us at Concord Honda Service Center. We're happy we could meet your expectations! If you have any further questions, please give us a call. We're always happy to help!
Recall
by Amanda B on 12/06/2024updated 12/13/2024Wasif is the best! He is the greatest example of what great customer service should look like! Definitely will go to him for future services and would recommend him to anyone I might know needs service from Honda.We truly appreciate your feedback and are so glad we could exceed your expectations! Thank you for trusting us, and we’re here anytime you need us.
We truly appreciate your feedback and are so glad we could exceed your expectations! Thank you for trusting us, and we’re here anytime you need us.
Great service
by Sebastian on 12/13/2024Had an appointment at 10AM and they got me in on time. Unfortunately they were pretty busy but understandable. The waiting area was nice with plenty of coffee and tea. They did a great job and got my vehicle fixed. Thank you.Sebastian, we are so happy to read such a great review about Concord Honda! Thank you again for the great review!
CRV tire repair
by Djester on 12/05/2024updated 12/11/2024Cavon Etter was prompt, informative, and courtesy. He thoroughly explained the estimated repairs and kept me informed on the progress and completion.Hi, your satisfaction is our top priority. We are always more than happy to assist you if anything else comes up. Take care!
Hi, we are glad we could help! If you have any further questions, please give us a call. We're always happy to help!
Wonderful service
by Rob Tucker on 12/04/2024updated 12/11/2024I had the mist wonderful experience with my car's service Sandra and everyone gave me 100% support and service thank you Concord Honda.Rob, we are so happy to read such a great review about Concord Honda! We look forward to your next visit! Take care!
Hi Rob! We're so happy we were able to help you out! We sincerely thank you for the positive review, and look forward to seeing you again soon!
Service Is Always Honda
by Mio2loou on 12/02/2024updated 12/09/2024Go to Sandra she is the absolute BEST and will take care of your needs always patient always kind and willing to go above and beyond will be back. Of course I own a Honda.Hi, thank you for taking the time to leave a review for us at Concord Honda. We're happy we could meet your expectations! If you have any further questions, please give us a call. We're always happy to help!
Great Service
by Rodrigo T on 12/01/2024updated 12/09/2024Great Service by Sandra! She’s a great advisor and always is happy to help. My visits to Concord Honda are always smooth and taken care greatly by her!Hi Rodrigo, thank you for taking the time to leave a review for us at Concord Honda. We're happy we could meet your expectations! Please don't hesitate to reach out if there's anything additional we can do for you.
Great Service
by Thank you on 12/01/2024updated 12/06/2024Nicholas was in charge of getting car serviced and he did a great job detailing the issues to the mechanics. I was able to my car back in a timely manner. I can’t thank him and the team at Honda in Concord enough.We are so pleased you enjoyed your visit to Concord Honda! Please don't hesitate to reach out if there's anything additional we can do for you.
We are so pleased you enjoyed your visit to Concord Honda Service Center! Please don't hesitate to reach out if there's anything additional we can do for you.
Honda CRV AWD Sport L White
by Dexter Yo on 12/06/2024From the moment checking in online through Cars.com that offered my car, building my checklist then gave me Concord Honda as the best price available, to holding that car, I immediately got a call from Dustin Piring. Made my way to the… dealership & through much back & forth we were able to “shake hands” within an hour on my dream car! Wonderful experience!Hi, thank you for taking the time to leave a review for us at Concord Honda Service Center. We're happy we could meet your expectations! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Hi, we are so pleased you enjoyed your visit to Concord Honda! Please don't hesitate to reach out if there's anything additional we can do for you.
Outstanding excellent professional friendly!
by MKeegan on 12/05/2024Jenny was my Service Representative; she answered several questions I had regarding our CRV, which I had brought in for servicing and my Ridgeline; she is very knowledgeable, professional and courteous. I purchased both vehicles at Walnut… Creek Honda and after receiving the far superior service from Jenny at Concord Honda, I’ll be taking both vehicles to Concord Honda for all future servicing.Hi, thank you for taking the time to leave a review for us at Concord Honda. We're happy we could meet your expectations! Please don't hesitate to reach out if there's anything additional we can do for you.
Pull through Greeter
by Honda2015 on 11/24/2024updated 12/03/2024When we first arrived in the pull through the greeter was not very helpful asked if we had appointment said “No” and he walked away help the customer behind us. I had to go inside to talk with a service advisor he was very helpfulWe pride ourselves on providing exceptional service, so we are disappointed to hear that your visit with us was anything less than satisfactory. Please contact us at (855) 679-6829 so we can work with you to make this right.
We pride ourselves on providing exceptional service, so we are disappointed to hear that your visit with us was anything less than satisfactory. Please contact us at (855) 679-6829 so we can work with you to make this right.
Hi Mario, we are very happy to have provided you with such a positive experience! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
by Mya Perez on 04/25/2025