South Coast Toyota
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Customer Reviews of South Coast Toyota
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17 sales reviews
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Unethical Dealership
by CR on 09/13/2022I have been in contact with a sales person for 1 month before we finally came to an agreement on a car and a price. I qualified for the Tier 1 rate of 1.9% for 48 months. I placed $1,000 deposit and waited for the allocation to arrive 2… weeks after I signed the paperwork. There was a delay in the shipment and I did not take delivery of the car until the week after the initial 2 week estimated delivery. When I walked into the finance office, they informed me that the 1.9% rate is no longer valid because that offer was for the previous month despite my signing the agreement with that rate in that month. The current rate is now 2.49% for 48 months. This is a complete bait and switch. Nowhere did the terms say the offer is valid only if the vehicle is taken delivery within the same month. Why am I, the customer being penalized for the time delay of the vehicle arriving to the dealership? They have every discretion to honor the deal but they did not. The dealership markup and forced accessory upgrade was already a bitter pill to swallow and now switching up the rate just so the dealership can make more money?! Dealerships are making more money now with less inventory than ever before. This dealership is very short-sighted in that they prefer to make a short term profit over maintaining a life time customer of buying and servicing my vehicle with them and word of mouth within my network of family and friends. This is why people hate dealerships; all the underhanded tricks they try to pull over customers. The President of South Coast is also the VP/GM of Toyota of Orange. If this is how they conduct business, I caution everyone to reconsider doing business with them. You'll end up frustrated and wasting time.Best truck buying experience ever!
by Dear Diary on 10/03/2019Dianne Whitmire made buying a truck an easy and pleasurable experience. She is very knowledgeable and prompt about answering any and all questions. I have already recommended her to friends and family!The best service from Don Jose
by Sam on 05/17/2017So back in January I purchased my first car Don Jose did a great job completed my service and was fun and easy going and he did his job. So I went back for my second car/trade in once again he did what he does best and speed up my whole… process with a very fun and easy going attitude. Don Jose is a great man and such a good worker I definitely recommended anyone to work with him. By far the best and he's good at communicating and keeping a good conversation.Amazing service from Dennis Fritchman
by saraf692 on 12/30/2016Yesterday I bought a new car from Dennis. I'm a first time car owner, and I was nervous to do this by myself. I came in with a budget and he diligently walked me through the whole process with patience and kindness. I really felt like he… was looking after me and had my best interests in mind. I am already referring my friends/family to go to him. Truly amazing service !Experience at Dealership
by Poppyhead369 on 11/10/2016Customer service was great when I called and told them what truck I wanted they had it for me the next day truck was clean and had a full tank of gas, the salesman was not pushy listened to what I wanted and came thru, I highly recommend… this dealershipFast and easy
by joelLor on 02/12/2015updated 03/02/2015Very fast , Scotty was the man and followed through untill the end . Id recommend to anyone looking to purchaseDo not go here!!!!!
by dalzers1 on 09/25/2010DO NOT GO HERE!!!!!! These people are [violative content deleted]. I have had the worst experience ever buying my truck. I'm in the military and first came to this dealership because I work locally and wanted to support my local dealership.… When I first got there they were very aggressive and were very pushy, especially the sales guy named Mark Ochoa. He kept thanking me for my service and feeding me empty promises of how he was going to take care of us. AND the guy that claimed to be Irish (with the big mole on his face) also thanked me for service and claimed he would take care of me because I was in the Military and I was Irish. In the end none of them took care of me at all. And the $500 military discount that was promised to me the whole time was never given to me. Bottom line, I ended up paying MSRP for my Toyota when I could have gotten a better deal (and treated a lot better) had I gone to Cabe Toyota in Long Beach. Do not got here trust me. You have been warned!!! Shop around because there are way better deals at other toyota dealerships trust me!!!!!!!!Terrible customer service
by curtisawa on 07/10/2009I arrived at the lot in the late morning of a busy Saturday. I understand that they were busy, but after about 15 minutes I looked for a sales person. I found about four of them standing on the side of the building chatting. I asked if… one of them could let me test drive a corolla and an XB. None volunteered. After I asked again, they reluctantly chose to have one help me. He said he would go get the keys, without asking which car I wanted to drive. He disappeared into the building and never came back. And neither did I.unfriendly high pressure sales tactics
by tonyh316 on 04/02/2008I was there for a Camry SE and everything was ready to go. Upon inspection, the hood latch was detached, there was a noticeable scratch on the back bumper and a big scratch on the front lip on the underside. Additionally, the car had been… on the lot for over a year, so the battery was low. First I asked for the back lip to be replaced and he said that they don't have any replacements in stock. I asked for a discount and he wouldn't budge, so he walked back to his office to talk on the phone while my brother and I inspected the vehicle from outside his office (where he could see us). About 15 minutes later he comes back and takes the car keys away and locks the door after I tried to talk to him about another discount. He said to go to his office so we can finish the deal. About 10 minutes later as my brother and I were deciding on what we wanted to do, I guess our salesman had become tired of waiting so I assume that he sent another guy out to rudely move the car and park it. We walk in and he says they took it away because someone else is looking to buy it. I was angered at the high pressure sales tactic that was being used and walked out. Sure enough, the car that's been sitting on the lot for one year is still unsold since he called me back the next day offering me a $300 off discount. DO NOT go to SC Toyota. They are small and they play games and use unethical high pressure sales tactics to trick you into buying. I surely will not buy from them nor would I ever recommend them.tricked into buying an $800 alarm that should have only cost $359
by skung on 07/20/2007This was the first new car I bought and the sales experience was fine and price was settled on pretty quickly, I guess I threw out a high starting price. The salesman was helpful in getting me a decent APR and did drive me back to the… rental car agency to drop of my rental. But my issue was with the finance department. I got a decent APR, but the lower the better. The finance mgr offers to drop the APR even more if I buy this $800 alarm, and this alarm would only cost me an extra $1 a month on my monthly payments. At first I hesitated and said no, because its $800. But he kept insisting that it was only a dollar extra a month and that if you didn't buy it they couldn't lower my APR more. So I caved and bought it. Little did I know that you should never buy anything in the Finance dept. When I checked the Toyota website at home for the msrp of an alarm system it was only $359. Still a little bitter that I got suckered into buying an overpriced alarm, but lesson learned. I wouldn't buy another car here.Easiest car buying process yet
by stevesark on 05/31/2014updated 04/24/2025I used the TrueCar buying service, so I had my price negotiated ahead of time. Compared it to my consumer reports pricing report, and the deal seemed great. Scott M. was my designated sales contact, and when we met up I told him I only had… two concerns: paying off my trade in and getting out of there quickly. He managed to make both happen, so I drove off a happy camper. Liked the experience so much, I went and bought a Prius for my wife 2 weeks after.Bought a 2013 Venza LE AWD with little drama
by foresthill on 05/11/2013updated 04/24/2025Visited the dealer to check out the Venza, the salesman was Dennis F. and he came right out and made us feel at ease. We told him what we were looking for and went and found a Venza XLE to examine. After examining the car we went on a test… drive. We came back and got a brochure and told him we'll call back if we're interested. After coming home we did some homework so we knew exactly what we wanted. We called Dennis after lunch to let him know we were interested. We had the #1 choice color, trim, and engine option we wanted. The transaction went smoothly and we're out the door with new car by 3:30pm. WowExcellent Experience
by dsante on 09/02/2013updated 04/24/2025The entire staff was great t deal with and I would recommend to all my friends and familyBought New FJ Cruiser
by unbdld on 04/13/2012updated 04/24/2025I enjoyed buying car from the sales rep and all those involved. A. DawesJohn Deloss is the man
by ohno1972 on 04/20/2012updated 04/24/2025I want to thank Mr John Deloss for a great and painless experience during the purchase of my 2012 Toyota Tundra from South Coast Toyota. My truck is awesome and is exactly what I wanted. From my "pain in the neck" emails, to me signing on… the dotted line, John was there through it all, ensuring it went smooth. Thanks again John. Believe me, if I get a chance to send people your way, I will.Wonderful! It is nice to hear that your experience with John was so delightful. He is a huge asset to our team and I will be sure to pass on your kind words. If you take a moment to follow us on Twitter and like us on Facebook we will keep you up to date on current specials. All the best, Paul Lunsford- General Manager
Great!
by jtreglia on 01/13/2012updated 04/24/2025I called and talked to Bruce Tine, told him what i needed, he found it, got exactly what i needed. Came over checked it out, Bruce gave me a fair price and the I just love my tacoma. Thanks Bruce and SC Toyota!! John TregliaThank you for sharing your feedback regarding your recent visit with us! We are delighted to have been able to provide you with an enjoyable experience. If there is anything more we can do to assist you please don't hesitate to contact us. Also, if you take a moment to like us on Facebook and follow us on Twitter we will keep you updated on current events and specials that are reserved for our online fans! Kind regards, Paul Lunsford | General Manager
Great Salesman
by cmsparkie on 04/13/2012updated 04/24/2025Tony, my salesman was polite, knowledgeable and very efficient. He took the time to explain the vehicle completely. The total time to complete the purchase was the quickest I have ever experienced.Thank you for taking the tame to reflect on your sales experience. Our number one priority is to provide quality customer service and it is nice to see our goal was met. Tony is an excellent member of our team and I will be sure to pass on your kind words to him. Be sure to follow us on Twitter and like us on Facebook for great specials and more! All the Best, Paul Lunsford General Manager
About our dealership
We are so pleased to hear you had such a wonderful experience at South Coast Toyota. Our team is great and strives to provide the best quality customer service. Additionally, be sure to follow us on Twitter and like us on Facebook for awesome specials and more. Kind Regards, Paul Lunsford General Manager
by southcoasttoy on 04/16/2012