Theodore Robins Ford
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Customer Reviews of Theodore Robins Ford
Review type:
Excellent service
by Kenneth on 02/11/2024
Very attentive service over a very long delivery time from Ford our new Maverick Hybrid, honoring all commitments.
93 reviews
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Rude salesman
by Would not give his name on 08/13/2024Really rude salesman telling me "not to argue with him" when he does not know what I was going to say. Specially when he found out I knew that what he was telling me was not true.Excellent service
by Kenneth on 02/11/2024Very attentive service over a very long delivery time from Ford our new Maverick Hybrid, honoring all commitments.New Ford Bronco
by Riley W. on 10/30/2023Rauly was very friendly, reasonable, and honest. I felt comfortable talking to him throughout the whole experience. We waited almost 2 years to get a new Bronco, and Rauly kept to his word and sold the car at MSRP. I would recommend… anyone shopping for a new Ford to go talk to Rauly.Great experience
by winwin3568 on 10/15/2023My previous car lease was running out, so my brother-in-law introduced me to this dealership. I already knew the car I wanted, so most of the negotiations and procedures were done ahead of time, so when I got to the dealership, the dealer… was very friendly, welcoming, and helpful with all the information I needed. I took much less time and hassle to finish the paperwork and I drove away with a brand new all-electric car, the Mach-E. The dealer even helped me connect my phone to the car, so I could take advantage of the many features the car was loaded with.Great Service
by Explorer ST on 08/07/2023Fast, friendly service.Theodore Robins Ford
by Robins Ford on 07/25/2023Excellent work, easy to deal with, all on time.Very best in sales
by autocme on 07/01/2023The people are what make it easy to purchase a vehicle. You are in and out pretty quick.Walk in Service
by GM Yorba L on 06/28/2023I was recently in the Dealership area and had a couple of hours to devote to paperwork and phone calls so I dropped in to inquire about the possibility of completing a "The Works" service on the spot. I was fortunate they had an opening… and without hesitation they scheduled it while I worked in the comfortable and well appointed waiting area complete with WiFi access and computer connections.Great Service & Pricing!
by Bradley07 on 06/10/2023Excellent service with no hassle and no gimmicks. Only dealer I know of that is no marking up Broncos.Mr. Nick Le
by NickLe228 on 06/04/2023Quick, fast and honest salesman, Eddie Castrejon!Ford EDGE service.
by G. Morgan on 05/27/2023This dealership, the oldest Ford dealership in SoCal I believe, gives consistent quality service. The service staff has always been thorough and helpful. The customer waiting room is also very welcoming and comfortable. I drive a few… extra miles from where I live but I always feel like part of the Ford Family of loyal customers.Ali - Purchased 2023 Ford Ranger
by Ali khosr on 03/15/2023Excellent Customer Service . Fair price structure.Dishonest / Unethical
by Matthew Hasselblad on 02/23/2023Dishonest Ford Dealership. Rauly stiffed us on the Ford 2022 Maverick. When he was let go another manager took our que number and ordered a Ford 2023 in our name without our permission or specifications.22 Ford Expedition
by winwinn on 12/23/2022This was a perfect transaction. All done over the phone with the vehicle being shipped to me sight unseen. Could not be happier with the whole transaction.2015 Certified Ford Flex
by Robert on 03/29/2019We had a bad experience with another Dealership on Beach Blvd. So working with the sales team at Theodore Robins Ford was a breath of fresh air. The price on the Pre-owned 2015 Ford Flex we found online was honored. They paid us $800.00… for our trade-in which was $300.00 more than we were hoping for. We had our own financing through Bank of America at a great rate and they didn't give us one ounce of grief or try to steer us to use their financing. We did buy their bumper to bumper warranty because they gave us a great rate as well as the security system. Normally I would never buy these aftermarket upgrades. Our salesman, Phil actually drove to our home in Anaheim to make sure the security system was all set-up correctly. Like others have said you make the Ford Company proud and we are very happy customers! Oh I almost forgot that our bank needed the contract changed to just my name and I was able to come in the next day and they got that knocked out in 30 minutes!Excellent Service, My Family Will be Buying More From Here!
by athduke on 01/28/2018updated 02/08/2018I have spent the past 4 months wanting to purchase an F150. From the first time I spoke with salesman Todd Campbell over the phone in October, I appreciated his professionalism, honesty, and lack of "pressure". Due to changes in incentives… and the announcement of a recall on the 2017 models I wanted, Todd diligently worked with me (touching base several times a week) over the past few months to get me the truck I wanted at the price point I wanted. Due to his hard work and "straight shooter" approach, I kept coming back to Theodore Robbins Ford despite options to purchase the truck elsewhere over those months. I was extremely impressed with Todd's work ethic and commend him for getting me what I wanted, as well as the rest of the managers and finance personnel.pleasant experience
by Alberto1765 on 12/28/2017updated 01/04/2018Everyone there was courteous, welcoming. Sales experience was comfortable, no hard sales. Finance was easy, just took a long time to actually get in to see the finance person but other than that the whole experience was pleasant.Hassle free
by Pspears on 12/21/2017updated 01/02/2018Very easy we knew what car and what options they found it and had in dealership next day. Good financing, fastest car purchase ever.My experience
by Donsscreenname on 12/29/2017Raffi our sales person, was most helpful and courteous. We were looking for a hybrid, and we found the right car almost immediately.Service
by johndevereux on 12/06/2017Service was excellent and timely....Andrew Jones and Genie were very considerate and helpfulExcellent experience
by Marcjohn72 on 11/24/2017updated 12/01/2017Randy and Alan made us feel like they cared about our needs. They helped us get the vehicle we loved at a reasonable price. They gave us several options to accommodate our budget. We felt they made us feel like family not someone that… just bought a car.
Ford Escape
Ford Explorer
Ford F-150
BMW 6 Series
About our dealership
Theodore Robins Ford serving Costa Mesa, CA for 98 years treats the needs of each individual customer with paramount concern. We know that you have high expectations, and as a car dealer we enjoy the challenge of meeting and exceeding those standards each and every time. Allow us to demonstrate our commitment to excellence! Proudly serving the cities of Costa Mesa, Orange, Buena Park, Santa Ana, Villa Park, Fountain Valley, Santa Ana, Huntington Beach and all surrounding cities in Orange County and Los Angeles County.
What sets us apart
Multiple Presidents Award Winner
Amenities
- Instant Financing
- Complimentary Coffee
- Rental Car Service Onsite
- Cable Television
- Collision Repair/Body Shop
Languages Spoken (7)
- Italian
- French
- Arabic
- Portuguese
Thank you for this amazing review! We really appreciate your business. Sincerely, Dave Robins, General Manager and Owner
by dealerreply on 12/08/2017