Culver City Toyota
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Customer Reviews of Culver City Toyota
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they force a $1000 gps on customers, no one else does this
by the guy they ripped off on 12/15/2021READ THIS BEFORE YOU VISIT CULVER CITY TOYOTA... I saw a used 2014 Prius 3 with low mileage listed at $18,999 online, and that is the end of the positive things I have to say about this dealership. K'Lee (sales), Ronnie (supervisor), and… whoever the assistant GM is, all went well beyond a stereotypical car salesperson level of dishonesty. The biggest lie that they gave me had to do with the "mandatory" addition of TheftPatrol to my car purchase. They said that this is standard Covid era practice at dealerships (lie) and that they can't remove it regardless of the fact that I REPEATEDLY told them I don't want that extra product and service (also a lie). TheftPatrol is a $40 GPS that they slap on your car like LoJack. If your car is stolen within 5 years, TheftPatrol will give you $3000 and your dealership $2000 as though that is some how an acceptable reimbursement. Culver City Toyota charged me $1000 for this service. Again, I expressed repeatedly that I do not want this extra feature, and the told me repeatedly that this is a non-negotiable feature that every dealership has. I just called a bunch of other Toyota dealers in the LA area, and none of them force customers to take an overpriced gps service. Hollywood, Downtown, Hamer, Keyes, Carson, and Glendale all confirmed that theft prevention is OPTIONAL. After those six Toyota salespeople all told me that they don't force a theft prevention service on their customers, I stopped calling other dealers because I accepted that I waisted $1000 by making the mistake of choosing Culver City Toyota. The assistant GM finally admitted (after the sale) that this is something they do at Culver City to make up for low recent sales. Bonus lies: 1. I was told before I signed anything that I would be allowed to have the car inspected by an independent mechanic. I was not told until I had already paid for the car that I would have to give the dealership $250 just to have someone else look at it. The independent inspection was only $50 2. When said independent mechanic looked at the car I bought, he said the tires needed to be rotated and there was only 15% of tread remaining of the back break pads. Culver City Toyota said they don't sell used cars with less than 50% of the tread, which is a very dangerous lie. 3. When purchasing, I asked if I could come back the next day to pick up the car that I was about to purchase so I had time to go home and make sure I have everything removed from the car I'd be trading in. K'Lee and Ronnie both gave me a bunch of BS about how fast they sell used cars and did not give me the option to take my previous car home and leave the new car at the dealer overnight. By the time I finally got done with a very pushy and long winded finance guy, it was completely dark out. Maybe I got everything from my old car? Maybe not? They don't care. 4. THEY posted the price of $18,999 online. Then they apparently forgot they did that, because they tried to add an extra $1,500 to price of the car before taxes and fees. They acted like they were giving me a deal when they bumped it back down to the price they posted online. When I reminded them that they were the ones who posted that price, they told me that they purposely mark up the price on the lot in case someone happened to not see it online. Seems like a weird strategy to brag about taking advantage of people, but I'm not in sales so I wouldn't know. I'm genuinely a fan of Toyotas, but I'm not especially into lying salespeople. I believed them when they said I needed a $1000 theft prevention that doesn't even cover 1/4 of the price of the car, and that was my fault because I didn't assume they were lying and I didn't check with other dealerships about that very dumb policy. Thank you for listening to my TED Talk, and enjoy your Toyota buying experience literally anywhere that isn't Culver City Toyota.Great salesperson
by Great salesperson on 01/02/2020Very patient salespersonLie
by Alexander on 12/21/2019So I bought a “certificated” 2017 Toyota Camry. As I was about to sign the purchase order I noticed the car was not certified. I was told it was a human error that put the car as certificated on their website and on the window of the car. I… ended buying the car. After we left the dealership the headlights was not working. Had to make an appointment to have it fixed. Will I buy from this dealership again. My answer is NO.Great price, great experience!
by jasonchu on 12/07/2019Thanks to Eddie Pinedo, my salesman, and Anwar Saleh the sales manager, for taking care of me when I walked in. I'd talked back and forth with Miguel, the internet salesman, who gave me an unbeatable quote on a brand new current model year… Prius. I walked in, and the guys on the floor helped me through the process. They were open to working with me when i showed them the numbers I had in mind, and I left very satisfied with my purchase.Great direct experience
by Nancy on 07/27/2019Viktor was clear on the phone Honest Straight forward Did everything he could to make my lease experience as best as one could beAMAZING EXPERIENCE
by TheOneStever on 10/02/2018I purchased my 2018 Tacoma TRD Sport through the Costco auto service at Culver City Toyota. I couldnt be happier with the service I received at Culver City Toyota and I am absolutely in love with my new truck! Ramonia, Dexter, and Craig… are all top notch and super professional. Everyone made sure I was well taken care of and that I got exactly the truck and accessories I wanted. Theres no other dealership I would want to buy a Toyota from. Thank you so much for all your hard work. Youve made me a customer for life!Amazing service and experience
by Penfacher on 07/04/2018Who wouldve thought buying a car would be a completely pleasant experience. Thanks to Thomas, Sebastian, and Ishmael, that is what I experienced. From start to finish it was enjoyable, comfortable, and fair. I recommend cover city Toyota,… and these gentlemen in particular, most highly!Overcharge
by Peter1730 on 04/18/2018Do not buy from Culver City Toyota they lie and do bait and switch, they charged me extra by telling me another price, after i had signed for the car!Amazing Service
by lanativehaven on 03/12/2018RD and Prat were incredible. Patient, kind, and they helped us get an affordable deal on a car for our growing family.Very unsatisfied
by Tyrajeffers on 10/19/2017I had a car to trade in they wouldn't take it told me it was to old,gave me a white car, I didn't complain because I needed a car,I was told to do things that I probably shouldn't have they have asked me to bring my car back at least 3… times, because of paperwork I didn't bring back, they called me yesterday an told me to bring the car back Matt was very rude to me, I have had my car since August 27,2017 they asked me to bring my husband to co-sign for my car after I have been driving it for a month, he did they called me three days later to bring my car back mind you I junked my old car so now I com home yesterday after working two jobs they want the car back again Matt gets into a shouting match with me over the phone, I'm now seeking legal representation because this is the worst place to go to after speaking to universal City Nissan they said I should contact an attorney so mad I now have no car after being advised by them to junk my old one I have convinced my daughter after ayear of having hers to take hers back an my niece just got one she is giving hers back as wellTyra, were sorry to hear about your experience with our dealership. We would like the opportunity to talk with you to see if we can resolve the issues youve had with our dealership, so we will try to reach out to you shortly. If you dont hear from us soon, please contact our Brand Advocacy Manager Monique Herrera at (424) 298-6874 or moniqueh@culvercitytoyota.com.
Liars and thiefs
by Jason_m on 10/19/2017Worst most unethical dealership. Dianna in internet sales will quote price then retract quoted price. Charging 7500 dollars above msrp for vehicle because the color is "rare". I highly recommend avoiding these [non-permissible content… removed]. These are the type of people that give all dealerships a bad name.Jason, were sorry to hear about your experience with our dealership. We would like the opportunity to talk with you to see how we can turn around your experience, so please contact our Brand Advocacy Manager Monique Herrera at (424) 298-6874 or moniqueh@culvercitytoyota.com.
Awesome Experience
by ReachGlen on 03/23/2017Buying a car usually is a pain but Culver City Toyota made it a fun experience.From the sales person to the finance individual everyone was very professional and friendly.Easy test drive, friendly service
by Meeko48 on 11/23/2016My boyfriend and I went in for our appointment to test drive a Prius C. We met with Archie who was very friendly and made us feel comfortable. Not pushy or annoying at all, like the stereotypical test drive experience.Non full disclosure
by Janbaku on 03/25/2016i had to trade in a car 2014 honda crz and I wanted a toyota rav4, Enrique was able to make the deal work for $699 without disclosure. Enrique the Sales Manager at Toyota in culver city said he made the deal work for $699 a month but didn't… disclose how he made it work, I called in over the phone expecting a lease when I got there it became a buy and I asked for maintenance since its a buy and he said he would include maintenance, GAP insurance, and warranty for $22 a month which make 72monthsX$22=$1584. He stated he had to make the deal work but did not give me a sheet or anything showing numbers how it works and said i was having buyers remorse when confronted. I went to dealership to offer to put another $2000 down if they remove the warranty and maintenance which came out to $4000 dollars and $84 a month. Based on my income the debt to income ratio did not line up and the loan to value on the car is 164% so Toyota financial is not looking good to approve the deal. I want to keep the car but because i was not disclosed full pricing of gap, maintenance and warranty i told Enrique to take the items off and rewrite the loan with a higher down payment so the bank can approve it. He was yelling at me the whole time. His coworker Oscar said I should not yell at him even tough he was yelling at me. He stated he would not even make a deal with me and i told him that would have been better than lying to me to sign the deal. Considering my husband just totaled a Toyota and this is the 5th Toyota purchase for my family i expected an honest person to help me out and i am disappointed and stressed and worried they will come take the car if I don't take their warranty or they won't approve the deal.Stay Far Away From Culver City Toyota, Shady Dealership and Salesman
by mihir_s on 06/24/2015Stay very far away from Culver City Toyota for a new car purchase. I was in the process of buying a van when i reached out to them. The after hours auto-reply was the first indication that i should have stayed away from them. I asked for… them to send me their pricing for a specific make / model / trim level and the MSRP of the vehicle on the auto-reply was more by about 6000, Later they told me "Oh it was an error in the autoresponder" While exchanging emails, I was sent an out of the door price for the van, Toyota has special financing if you go with that option, however you lose the cash rebate they provide since it is either or, I was very familiar with this and i asked the salesman 3 times via email if he was sure about the price, and that it was for the promotional financing rate, all along he said it was and to come down to the dealership. While at the dealership, i had an appointment with the sales person, I was there about 15 minutes early and i let them know i was there, The salesman was running late, not only did he not make it in time for the appointment, but he came about 35 minutes late, and his excuse was, "Oh i was out looking at apartments that i am trying to move to", all along we were waiting at the dealership for him, after having setup an appointment. When he was back, i asked him for a pricing sheet to show me all the details, this is when things started going down, He brought a pricing sheet with the cash rebate, and i told him we did not agree to that several times, A typical bait and switch that car dealers play, trying to get you down to the dealership first. In any case, we declined their higher offer and walked out of the dealership, I would strongly suggest staying away from this toyota dealership and taking your purchase somewhere else (there are about 50+ toyota dealers in Los Angeles).Mihir, we are very sorry that your sales person was late the appointment, and failed to offer you the customer service you anticipated. We would like to learn more about what happened during your visit so that we can determine how we can change your experience to a positive one. Please contact our Customer Advocacy Manager, Monique Herrera (moniqueh@culvercitytoyota.com), 310-559-3777.
Accessories are a scam. Costco not worth it.
by katyaiko on 03/25/2015They "upsell" you on accessories: rear bumper applique and floor mats, and when you say you don't want them, they force them down your throat with something like, "We install them on all cars, we can't take them off." This would have added… $294 ("discounted" to $179) in unwanted accessories to my 2015 Prius Two. When I insisted I won't be paying for anything I don't want, they held firm, even when I said NO OTHER Toyota dealership in Southern California includes them. I only went in the first place due to the Costco buying program, and because Elaine bullied me into going in person before she would give me a quote. She assured me there would be no pressure to buy, that they would beat whatever best price I got, and we scheduled a time Tuesday evening because she said she would be there. She was not, but she passed me off to Danny, who was perfectly nice. The first quote was absurdly high, only barely below MSRP, which was pathetic due to the other offers I was getting. Danny did some work and found out Elaine calculated wrong, but their best price was still higher than mine. Eventually, they couldn't beat my best price, and my evening was wasted.Were very sorry to hear that you felt bullied and that your time was wasted. Customer satisfaction is very important to us, which is why wed like to do what we can to make this right. Please contact our Customer Service Manager, Monique Herrera (moniqueh@culvercitytoyota.com), 310-559-3777.
Barely Reached out to me.
by jonathanpurple on 08/11/2013updated 04/25/2025Can't say too much about them. I requested an online quote, but only received an email asking me to come in. I never visited or gave them another thought. That is a shame since they are the closest dealership to me.Decent Dealership
by josmany on 05/10/2014updated 04/25/2025Went to view cars there a couple weeks ago, wasn't too impressed with their service. They had a good selection of cars but I just didn't find the car for me there.Were sorry to hear that our service fell short of your expectations. If there is anything we can do to improve your experience at our dealership, please let us know.
Warning
by hba3 on 12/28/2013updated 04/25/2025Warning! Beware of Culver City Toyota. The dealership is the most dishonest dealership I have ever dealt with. I called and was given a sales price quote of $19,500 for a Prius IV with about 20,000 miles. I told the salesman I would come… in to see the car I left my phone number. Later I received a phone call from him and he told me that the car had been reduced to $17,500. I went down to the dealership, found the salesman and he told me that he didnt know where the car was but he would look for it. It could be in the body shop, where it was being repaired and detailed. He went and found it and it was brought up. The car had a huge dent in the side of the body and the drivers side door it looked like someone had tried to pry it open with a jaws-of-life tool. The salesman said that the car would be fixed before it would be sold, but then the price would be raised up, to what price, he didnt know. As we were test driving the car the salesman pointed to a couple walking and said we better hurry because they were also interested in the car. We finished the test drive, went into the salesroom, and waited to find out what the price would be. The salesman left and after about fifteen minutes, he came back and announced that the car had been sold but we have others that are close in price and condition. The words bait-and-switch and false advertising came to mind. We were naïve enough to wait to see what else they had to offer. And wait we did over an hour and a half being shown two other cars with fewer amenities and higher price. We asked the lady manager with whom we were now dealing, about financing and were told that the interest rate would be 3.9%. We tried to negotiate, but after being bamboozled and lied too, we told her we would not deal with such disreputable people. We went to a different dealership, Downtown Los Angeles Toyota. We were shown much courtesy; negotiated a fair price and bought it and left happy. The difference was like day and night. My advice is never deal with Culver City Toyota; their tactics are rude, crude, despicable, and dishonest.They really do treat you better!
by Mightymouse310 on 09/29/2013updated 04/25/2025From the moment I walked onto the lot, to the time I left, my time was well spent. Francisco my leasing agent, bent over backwards to make sure that I left with the car that I needed and wanted at a monthly payment I could afford. I spent a… total of two hours. The entire process was very efficient. By the time I left, I had a fairly good idea how, to operate my car, how to get it serviced, and I even had a 5,000 mile service appointment. I can honestly say that I am used to spending 3 times as long to get half as must done in my previous car buying/leasing experiences. Everyone at the dealership was very professional and knew how to expedite the transaction so that I didn't lose a lot of my Labor Day Saturday. By far, this was the best car buying experience I have had. No BS, just straight to the point. They do treat you better, by respecting your time and intelligence.sold broken vehicle
by spring1215 on 03/13/2014updated 04/25/2025I purchased a brand new 2013 Prius from Culver City Dealership. The car was sold to me with a malfunctioned blue tooth. Every single time I was turned away saying that the blue tooth was fine and it was my phone that was the problem.… Finally 3 months later after taking the car in 5 times, they found out that the blue tooth module needs to be replaced. I wasted so much time and effort needlessly for a dysfunctional car. It took 3 months for the dealership to take me seriously. I feel disrespected and angry that I was sold a broken car. They do not do a thorough enough job when servicing a car. They made me return 5 times unnecessarily. The customer service here is terrible.
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About our dealership
Hello Clay Newman, Thank you for taking the time to leave a review for our dealership. Your feedback is important to us, and we’re reviewing it as a team. In the meantime, please feel free to reach out to our team directly at the contact information listed below. Thank you! General Manager Shant Keoroghlian shantk@culvercitytoyota.com
by Shant Keoroghlian on 12/16/2021