BMW of El Cajon
Customer Reviews of BMW of El Cajon
Review type:
True to Their Word.
True to Their Word.
by NateRubin on 04/19/2025Our experience far exceeded our expectations. Our vehicle was in transit when we closed the deal with the dealership, and we were informed every step of the way about its location and expected delivery date. The agreement we made two weeks… before delivery was fully honored. We look forward to the dealer contacting us in one year when our second car's lease is terminated.Hi Naterubin, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Great sales experience.
by SD Gene on 04/12/2025updated 04/18/2025Joe was exceptional to deal with. He clearly wanted to make a deal.Hi, we're happy you found our staff to be so supportive during your experience here at BMW of El Cajon. Please let us know if there is anything else we can do for you; we are more than happy to help!
Quick delivery
by China lam on 04/10/2025Buy online. A trustworthy dealerHello, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.
Excellent Service
by I Hernandez on 03/28/2025updated 04/04/2025Randy Grams is a very qualified sales person, always excellent advice and service. CongratulationsHello, we're happy you found our staff to be so supportive during your experience here at BMW of El Cajon. Feel free to reach out to us if you need anything. Have a wonderful day.
2022 750i XDrive Purchase
by Kyle G. on 03/23/2025DJ is the man, super well knowledgeable on all BMW cars, sincere and wanted to make a deal happen. It helps to have a great sales rep that knows their material and makes you comfortable.Hi Kyle, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Great Experience - DJ and Jordan made it easy
by DougJohnson on 03/13/2025Bought a CPO 330i in March. Worked with DJ in sales. He was great, very open, knew the product well. Jordan in finance was great as well. Easy to work with and made the process quick. Will recommend them both to others.Hello, we're happy to hear you had such a positive experience with our team! Thanks for the recommendation, and have an amazing day!
Fantastic Dealership
by P. Vera Cruz on 02/09/2025Went in for a lease and was assisted by Albi. AMAZING sales person, super knowledgeable, and catered to all our needsHello, we appreciate you taking the time to leave us this feedback. We are always more than happy to assist you if anything else comes up. Take care!
Sales rep
by Catziem on 01/12/2025updated 01/21/2025Wonderful individual service. Completely focused on one customerHello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
Owner
by Sam buyer on 01/10/2025Great experience in and out hassle free. Great staff made my experience very pleasant. Everythey promised, they delivered. Thank youHello Sam, we're happy you found our staff to be so supportive during your experience here at BMW of El Cajon. We are always more than happy to assist you if anything else comes up. Take care!
Outstanding Service and Smooth Shopping Experience
by Annie V on 12/29/2024I had an amazing experience purchasing my 2025 BMW X3 at BMW El Cajon Sonny and DJ went above and beyond to make the process smooth and enjoyable. They were knowledgeable, professional, and truly cared about finding the right car for me. I… couldn’t be happier with my purchase and highly recommend working with them if you’re in the market for a new car!Hi Annie, thank you for your kind review; we are happy to pass along your comments to the team here at BMW of El Cajon! We are always more than happy to assist you if anything else comes up. Take care!
Excellent service
by Geeesus on 12/28/2024Went in to buy a car not knowing what to expect and turned into a very excellent experience. JJ was very helpful from the 1st phone call until my purchase! I would definitely buy a car from here again. Definitely no pressure just helpful… to come to an agreement.Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
Associate
by Dominic123 on 12/29/2024Sonny was absolutely fantastic, incredibly helpful and kind and walked me through whole process. It was my second time getting a bmw and I’ll only ever come to bmw of El Cajon from now on! Can’t say enough good things!Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
Service Advisor
by Renato Estrada on 09/24/202409-16-2024: I took my car at BMW of El Cajon for safety check (engine light was on). Mr. Eliseo Navaratte provided a very detailed information on what shall be done and provided me a loaner so I can go to my appointments that day. My… car was ready and problem was fixed. His professional demeanor and friendly smile were much appreciated. Renato Estrada (a very satisfied customer)Hi Renato, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out to us if there's anything more we can do!
Go to ANY other dealer!
by Reed Inc on 05/26/2022Honestly, my worst experience purchasing a vehicle. I custom ordered an M series and I was lied to/ deceived through the entire process. There has been a constant lack of communication. The sales rep was unresponsive to every question i… possibly had after I signed and gave my deposit. once i signed, I was basically just put on the back burner. I was lied to about a markup price, they basically got me to sign and leave a deposit and 3 month later they told me I am going to have to pay an additional $5k for the car or forfeit my deposit. Unreal! To top it off I tried talking to the Sales Manager, this was zero help. He simply just told me he wasn't going to help me while constantly interruption without letting me get a word in. I love BMW but I will avoid BMW El Cajon indefinitely for all future transactions.RUN! Do not get your vehicle serviced here
by BMW Owner on 02/04/2021RUN! Especially if you need service done on your vehicle. They're [non-permissible content removed] & they dont care enough to be thorough in ensuring the work they're performing is accurate and/or covered under warranty. I was swindled… into paying for services that weren't necessary. They tried to take me for more money by telling me there were things that needed repair that were not covered under my warranty, when in fact they were (Its all about HOW they write it up)!! I made the best decision by taking my vehicle to BMW of San Diego, where they demonstrated excellent customer service from the start. Their service advisor was communicative and explained what was happening from beginning to end. Their technician was patient and worked to find the issues that were going on with my vehicle. At the end, BMW replaced my engine. BMW of El Cajon almost made me lose faith in their brand. BEWARE of this dealer- it was truly a nightmare.Best service
by lawrenceva on 03/05/2018Anytime i take my vehicles in for service I am always taken care of. Service advisors are friendly and very professional. Vehicles are always taken care of in a timely manner. Never had a bad experience at this dealership.New car order
by KandD65 on 04/17/2017We have been taking our older BMW for service here the past few years and have been very pleased with their customize service so when it was time to purchase a new vehicle, there was no hesitation in looking here for our new purchase. After… a bumpy start by the first sales rep, we were recommended to use Randy for the purchase and ordering of our new vehicle. Randy was very customer oriented and kept us informed at every step of the way. I would also like to recommend Arden, the BMW genius for any tech related questions they may have. He was very helpful and knowledgeable.BMW of El Cajon is about building relationships, not just sales
by Droopyfry on 04/07/2017The entire staff at BMW of El Cajon was fantastic, from the product geniuses to my client advisor, Rick Cloud. They stayed late and got me a finance rate beyond belief. I'll be back for my next BMW.Great Experience
by Rmirajr05 on 03/07/2017BMW of EL Cajon went above and beyond to meet my expectations and goals. The whole team worked with me in a stress free and friendly manner. Special thanks to Rick Cloud for helping me out and making sure that I was 100% satisfied with my… purchase.Highly recommend
by YNGNDBT on 03/07/2017Our Client Advisor was David Ponce. I strongly recommend David! He is very attentive and great to work with. The Sales managers are also great and work hard to make sure you leave feeling like a satisfied customer (remember this is a… business, not a handout). We worked with Mike in finance and he is a great communicator and pays great attention to detail. This is our 4th purchase with BMW of El Cajon, we always receive the same customer service excellence.Thank you
by Navyone20 on 06/19/2016Great job guys. Special thanks to Ron the sale manager, Albi the sales representative, Gerald the used car sales manager and Britney the finance manager. The no pressure atmosphere and the respect you showed is immensely appreciated and a… great deal on top of that.
Hi Naterubin, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
by Sydney Turner on 04/22/2025