Mercedes-Benz of Encino
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Customer Reviews of Mercedes-Benz of Encino
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4 sales reviews
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Awful Experience
by EncinMBSucks on 03/18/2017This dealer is deceitful and untrustworthy. While trying to negotiate the purchase of a vehicle, the salesperson, Samuel Lee, did not respond to my purchase offer, did not notify me of the status, and then, rather than negotiate, took the… car and sold it at auction without I coming me. It was all very suspicious. I do t think you can trust them.[non-permissible content removed] Use Bait and Switch Tactics: Stay Away!
by MichaelJay on 01/31/2017Internet Sales Manager Patrick Lau is [non-permissible content removed[. He used bait and switch tactics on me, wasted my time, and refused to honor the price that he gave me in writing for a used Mercedes Station Wagon that I was… negotiating to purchase from Mercedes Benz of Encino. He blamed the General Manager (Hans Ang) and the Used Car Manager, but he is the one who told me that the General Manager had agreed to lower the price to a figure that we both agreed on, lured me to the dealership for a third time to close the deal, stalled, misrepresented, and then raised the price $3,000.00 over the price that he had agreed to in writing earlier that day. He specifically told me in writing that this lower price had been approved by the General Manager. That is the only reason that I returned to a dealership that I had twice left after being unable to lower their best offer from a figure that was still more than $6,000.00 over the Kelly Blue Book Value of the car. I have been a Mercedes Benz owner for more than 20 years, and purchased 3 different Mercedes Benz automobiles, one of them from Mercedes Benz of Encino I came into the dealership expecting used car salesmanship, but not thinking that they would flat out lie to me. I understand the usual puffing and "come on down" of a used car dealer. When Patrick texted me and said "Don't worry about the price. You are our neighbor and i will give you a super deal" I didn't rely on that. When he said "I talked to the General Manager and got them to agree to do the deal at a lower number" I knew that the number might still be more than I was willing to pay. But when he gave me a price in writing and told me that the General Manager had agreed to it, I believed him. I agreed to this reduced price and come into the dealership to purchase the car. There I was met with stalling, bullshit, and an attempt to jack up the price again by $3,000.00 over the price that we had both agreed to in writing. I walked out, never to return. I recommend that you go elsewhere if you are thinking of buying a Mercedes Benz. The cars are nice, but the used car salesman tactics of Patric Lau and his managers go way beyond sleazy into outright lying, bait and switch and fraud. I am going to complain everywhere that I can about what they did to me in hopes that it will prevent them from doing it to others. My next stop is Mercedes Benz itself, as it certainly hurts their reputation to have one of their dealers act like this. Next will come the Better Business Bureau, Rip off Report [HTML removed], any other review site I can find, and the state attorney general's office. I don't like it when someone gives me their word in writing and then breaks their word the same day. I don't like it when the sales staff and management of a car dealership uses lying and bait and switch tactics to try to rip me offTerrible experience!
by SaRaDa on 08/17/2015The salesman was dishonest and turned everything around knowing my situation, completely wasting my time. Do NOT recommend.Terrible Sales personnel
by Retired_1 on 12/04/2014I was there to buy SL-500. Over $100.00 priced car. I was trying to make a deal. Sale personnel asked me it's okay pay the sticker price. He also tell me money is not important so that I should enjoy my life buying the car. Nothing… else matters. Where do they find [non-permissible content removed]. It is my life, my money and my decision. on the top of that his manager tried to give me 30 minutes of lecture what to buy, how to buy etc..
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