Folsom Lake Ford
Customer Reviews of Folsom Lake Ford
Review type:
Phenomenal
Purchase of 2022 Ford Edge
by Sharon on 02/18/2022The sales representative was very personable and polite. The sale rep. called me after my purchase the next day to see if there was anything that he could assist me with on questions regarding the operation of the car .... which just so… happened I was sitting in the car to acquaint myself with the functions of the car when he called. The sale representative was GREAT!Sharon, we love hearing about guests who have a wonderful experience at our dealership and we are happy you are one of them! We understand that buying a car is an important decision and we are honored that you chose Folsom Lake Ford. Please feel free to contact us if you have any questions on your new purchase. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com
Best experience I have ever had purchasing a new car.
by James on 02/18/2022I loved ordering the car I wanted vs looking at inventories which really no longer exist. I initally worked with Kevin, then he set me up with Josh for the final order. Both Kevin and Josh were incredibly wonderful to work with. There… were no high-pressure sales, and Kevin kept in touch with me initially, then I came in to do the order and Kevin had me work with Josh. We spent an hour working on what I wanted then were set. Once ordered, Ford kept me up to date with regular emails on status thru delivery. When I picked up the car, Josh went through me all the features. Then I worked with Jon for finance. Initially I planned to pay for the car with cash, then opted for financing as a great interest rate. It was a very exceptional experience from beginning to end, and I have not had that type of white glove treatment in a long time.Hello James and thank you for the kind words! We couldn't be happier that you enjoyed your experience here at our dealership and that <STAFFER FIRST NAME/S> was there to provide you with such exceptional service! Thank you again and congratulations on your new car. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com
Happy
by Alan on 02/08/2022SalesWe appreciate the kind words, Alan. We look forward to seeing you again in the future! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com
Folsom Lake Ford dealership
by FrankentrostTim on 02/08/2022Friendly. No pressure. Drove my vehicle to our home. Sales associates seemed to work together well with each other.Thanks for taking the time to leave us this awesome review, FrankentrostTim! At Folsom Lake Ford, we take guest feedback seriously and are proud to see that you drove away happy in your new car. I will share your compliments with the whole team. If you have any questions about your purchase, please reach out to us. Thanks, again! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com
Folsom Lake Ford Service Department
by Martin on 02/03/2022Customer service is very good. The staff are courteous and competent.It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com
2021 Ford Bronco Purchase an A+ Rating for Folsom Lake Ford
by Shon on 01/24/2022My Sales Representative Scott Berry Jr. was attentive and helpful throughout the entire process. From the moment my initial online order was placed, until my vehicle arrived, he was there with me through every step in the process. He was… helpful throughout and was always quick to respond to any questions or needs I had. Even when he was out sick, he was still there to assist. I would also like to thank Kentucky who stepped in to help with my final purchase, since Scott was out the day my Bronco became ready to purchase. Both were incredibly helpful and deserve very high praise for their efforts and assistance. I was also incredibly appreciative that when it came time to sit down and purchase my vehicle there was no last-minute mark-ups. As someone who had been following the Bronco release drama for months before mine became available, it was so incredibly nice to know that my dealer came through and upheld their agreement to sell my vehicle for the agreed upon MSRP I originally signed off on. I had seen so many stories of other dealerships marking up their vehicles, blind-siding their customers at the last-minute. So, it was so very nice to see that there are still dealers out there willing to do the right thing. Thanks again Scott, Kentucky, and everyone over there at Folsom Lake Ford for making this new vehicle purchase an incredibly pleasant and positive experience. I couldn't be happier, and to all of you, your hard work throughout this process was and is truly appreciated!Shon, Folsom Lake Ford would like to thank you for taking the time to submit this amazing feedback. Our team works hard at maintaining top notch customer service and they will be ecstatic to hear you left our store satisfied. We are very appreciative of your five-star review and recommendation! We thank you for continually trusting us with your car buying needs and it was a pleasure working with you. We hope you enjoy your new vehicle and we look forward to working with you again! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com
Folsom Lake Ford
by John on 01/20/2022Availability to answer questions, personability, guidance through the sales process, reasonable updates on progress for delivery.We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com
Vehicle purchase.
by David on 01/06/2022Very friendly and professional staff. Hayden who was my salesman got things done quickly and to my satisfaction.Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com
Best experience ever
by Kevin on 12/31/2021Knowledgeable sales people that truly cared about my experience!Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com
2021 Ford Bronco from Folsom Lake Ford
by Justin on 12/24/2021Cesar Marquez was easy to contact whenever i had questions and kept me informed throughout the (long) process of ordering my Bronco. I know the delays were not the responsibility of Folsom Lake Ford and he was very responsive to my requests… for status updates. The preorder process was easy and taking delivery was smooth as well. I greatly appreciate FLF honoring their commitment to not impose any dealer markups or market adjustments to early reservation holders being that I’d heard horror stories online about other dealers surprising customers with markups over MSRP at delivery. For that you’ve earned my business for as long as I own this Bronco and future Broncos. Randy Andrew in Parts was also very helpful in getting my accessories ordered using my FordPass points.Thank you so much for taking the time to write such great feedback. Our primary focus is to provide each and every customer with exceptional service, and I am extremely happy to hear that Cesar was able to satisfy that. Don't hesitate to reach out if you have any further questions or needs. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com
Top Internet Sales Rep.
by Deborah on 12/21/2021Gary Katz, professional and friendly. I spoke several times to Gary on his personal cell during the ordering and purchase process and he was always pleasant and responsive. We would recommend Gary to anyone wishing to purchase a new… vehicle.Deborah, Folsom Lake Ford would like to thank you for taking the time to submit this amazing feedback. Our team works hard at maintaining top notch customer service and they will be ecstatic to hear you left our store satisfied. We are very appreciative of your five-star review and recommendation! We thank you for continually trusting us with your car buying needs and it was a pleasure working with you. We hope you enjoy your new vehicle and we look forward to working with you again! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com
SV
by Stanley on 12/19/2021The confidence I felt knowing I made the right choiceThank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com
Great purchase experience for a 2021 Escape Hybrid
by Imhotep on 12/17/2021It was the exact opposite of what I experienced at other car dealerships. From the moment we went in we were treated with respect in terms of pricing and the purchase experience. Mike was easily one of THE MOST professional and upfront… salesman I've ever interacted with and Winston was a joy to speak with while signing the final financial documentation. Thanks for the Escape Hybrid you guys, we love it!Hi, and thank you for this great review! We're very happy that our team was here to help you and treated you with the customer service we know you deserve. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com
Thank you Folsom Lake Ford
by David on 11/29/2021I really feel that Folsom Lake Ford considered my needs. They helped me find the Ford that I wanted and made me a deal that I didn’t settle for, I was happy to take.We are pleased to hear your experience was smooth from start to finish, especially that it felt more like “a discussion, not a negotiation.” We’re eager to assist you with every aspect of your automotive inquiries in the future. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com
Look no further
by Elena on 11/26/2021Selection, deal, ease of sale process, customer careThank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com
Great Experience
by Angela on 10/21/2021Kevin Garay was AMAZING!!! From our first meeting about ordering my truck, to walking me through all the buttons & gadets to following up after my purchase, he was a pleasure to work with. Kevin truley made my experience at Ford great & I… really appreciate him!! Oh yea, I also LOVE my new Maverick truckFirst and foremost, thank you for stopping by to leave this incredible review. Our staff prides itself on providing efficient and friendly service to every customer that comes to our dealership. I'm happy to see that your visit reflects these values and that Kevin assisted you in such a detailed and customized manner. Give us a call if you have any further questions! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com
Great Experience
by Angela on 10/21/2021Kevin Garay was AMAZING!!! From our first meeting about ordering my truck, to walking me through all the buttons & gadets to following up after my purchase, he was a pleasure to work with. Kevin truley made my experience at Ford great & I… really appreciate him!! Oh yea, I also LOVE my new Maverick truckLoved dealing with Folsom Lake Ford - Love my new Ford !!
by Deborah on 10/06/2021The experience was 100% pleasant. Nate Shirey and Jim Whitworth were the sales associates that assisted me. They were always friendly, courteous, professional and helpful. Jim followed up with me and kept me informed of the… progress/travels of my vehicle and always replied when I couldn't help but send a note of inquiry. Nate helped me through the paperwork process and showed me the ins and outs of my new car with time spare; he knew I had to get home for a meeting. Big thanks to both; and I would definitely recommend Folsom Lake Ford due to the pleasant experience I had in dealing with them.Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com
Respectful communication
by Robin on 10/06/2021Rob was great in helping find the car we wanted and assisted us with the trade in of our other car. I tell anyone looking to buy a Ford to call Rob!Wow, your kind words took our breath away! We are so glad your recent visit was such a success, and we hope you won’t hesitate to reach out again in the future. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com
Very happy
by David on 09/14/2021I enjoyed my buying experience so much. Thank you for making it so pleasurable.Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact me or visit us if you need anything else. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com
folsom lake
by Ronald on 08/15/2021all employees seem very professionalThank you for this amazing review! We really appreciate your business. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com
Thank you, Annie, for your wonderful review! We’re thrilled to hear that you had a positive experience at Folsom Lake Ford and that our team, including Dave, provided you with friendly and helpful service. We look forward to seeing you again when you’re ready for your next vehicle! Safe travels! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com
by Folsom Lake Ford on 04/04/2025