Folsom Lake Ford
Customer Reviews of Folsom Lake Ford
Review type:
Phenomenal
Service
by RobertFuhs_1 on 10/17/2019updated 10/24/2019Fast & friendly service, well informed throughout the repairThank you for writing this fantastic review and giving our dealership such an excellent star rating! It's great to hear that we were able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there's anything else we can do for you. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com
Three repairs with three excellent results
by CRAIG on 10/22/2019Same-day diagnosis and estimate; then next morning repair with cost less than the " discount " brake shop with better parts. The third time I have had repairs done here with excellent results.Thank you for writing this fantastic review and giving our dealership such an excellent star rating! It's great to hear that we were able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there's anything else we can do for you. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com
Transmission service
by Martin on 10/14/2019updated 10/23/2019courteous and competent serviceHello Martin and thank you for your feedback. We're very happy to hear that your experience was nothing short of exceptional. Our staff and customers are very important to us and we want to be able to provide them with the kind of service they deserve. Come and see us again! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com
Great dealership!
by Gary on 10/05/2019updated 10/15/2019Anthony was great...answered all of our questions. Made the buying process easy.Thank you so much for this excellent feedback and your very kind recommendation of our dealership. I am happy to hear that our team worked hard enough to make your purchase completely painless. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com
Excellence at its best!
by Lorelei on 10/10/2019Helpful. Knowledgable. Courteous. Very nice showroom and offices. Answer questions after sale by phone. Excellent customer service. All-round excellent experience!Thank you for the feedback, Lorelei! Our top priority is exceptional customer care and we are proud that this was offered to you during your recent visit. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com
Folsom Lake Ford
by Jimmy on 10/09/2019Nick took very good care of me and the service was quick.We are pleased to hear that you had an excellent experience with Nick and the rest of our team. We would like to sincerely thank you for your business and encourage you to stop by or give us a call with any questions that may arise. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com
Service is always great!
by Melissa on 10/07/2019My service advisor gets me in and out and is the nicest guyThanks for the kind review! Anytime our customers let us know that they had a very pleasant experience, it brings us great joy. We invite you to return to our Service Center for more of the same. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com
Good Leasing experience at Folsom Lake Ford
by Jeffrey on 10/03/2019Quick and intelligent sales assistance, no pressure to buy, got a good deal on the car I wanted, new car promptly delivered, salesman offer to stay closely in touch to meet any needs I might have. Very pleasurable experience.Thank you Jeffrey, we love hearing from happy customers. We know that buying a car is an important decision and it's awesome to know that our team assisted you in such an efficient manner. Please feel free to contact us if you have any questions on your new vehicle. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com
Excellent Customer Service
by Chelsea on 09/26/2019Nick was very friendly and answered all my questions upon the drop-off and pick-up of my car for service work. He was also very efficient in his work and had a cheerful presence despite the early morning hours. The work on the car was… executed quickly and there were no additional charges that appeared at the end.Chelsea, thank you for the awesome feedback! You're right, Nick is an excellent service adviser and we appreciate all he does for us! We're very happy to hear that he was there to provide you with great service. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com
Folsom Lake Ford
by Keith on 09/26/2019The staff including Tommy Nares in Service and the Enterprise Rentals guys were incredibly accommodating.Thank you for your review and business as a customer. It is our goal to provide every one of our customers with the kind of excellent service you described and we're glad we achieved that. Once again, we appreciate your business and hope you'll keep in touch for your future car needs. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com
Folsom Lake Ford
by Gary on 09/16/2019Always thorough, professional and follow through with agreements.Thank you for sharing your feedback! It is very important to our dealership that we earn the trust of our guests by following through with our promises and providing a thorough and professional service. Please remember that we're always here to assist you with any future auto needs! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com
Folsom Lake Ford
by Claire on 09/04/2019updated 09/13/2019I purchased a used Acura from Folsom Lake Ford and was impressed with the knowledge of the sales person and with the ease of the transaction. I took it in for a small service issue with the radio and the service technicians and staff were… thorough and courteous. I would buy a car from them again in a heart beat.Thank you for taking the time to write this 5-star review. We strive to provide thorough, courteous, and knowledgeable service to all our guests and are glad to hear that we helped you find the car you were looking for. Please keep us in mind for your future auto needs as our team is always here to assist you. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com
no pressure = easy sale
by Lieselotte on 09/04/2019updated 09/13/2019This was the easiest car buying experience ever! Shane was great and understood that the "standard" pressure sale was not for me. In understanding my desire to not be pressured Shane was able to sell me my car with out "selling" me. This… is how car sales should be done.Your kind words mean a lot to us. We appreciate your feedback and are happy to hear that Shane was able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction, and we try our best to make the car buying experience as easy and pressure-free as possible. We look forward to assisting you with your future sales and service needs. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com
Smoothest Car Buying Experience Ever
by Andrea on 09/10/2019Theresa was extremely knowledgeable and was very helpful with finding the right car for me and throughout the entire processCongratulations on your new purchase, Andrea! Thank you for taking the time to write about your experience with us. I’m so happy to hear Theresa was helpful and knowledgeable and was able to help find the perfect vehicle for you. We would love to work with you again. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com
Gayle Blackwell at Folsom Lake Ford is awesome.
by Cindy on 09/08/2019Gayle Blackwell was such a pleasure to work with. She listened to exactly what I was looking for. She was so kind and made me feel valued. She would get back to me right away if she wasn't available when I called or texted. Even thought… it was over an hour and 15 min drive for me to come to your dealership I would do it again to work with Gayle. This was the best experience I ever had at a dealership/sales person. By the end of the transaction I felt like a friend not just a client. Working with the finance manager was quick and straight forward. He was pleasant to work with as well. Don't ever let Gayle get away. She is a great representative for you dealership.On behalf of our dealership, I sincerely thank you for taking the time to write such kind words about our sales team. Gayle is a great people person and she strives to create a positive buying experience for every customer. She will be very happy to hear she was successful in that endeavor. Congratulations on your new car! If you have any questions, please do not hesitate to come see us. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com
Great Experience.
by Patrick on 09/07/2019Cesar stepped up after Mark Anaya left. We had bought 3 cars from Mark and ordered a 4th (all this last 12 months). Cesar went above and beyond to answer questions and give top notch customer service.Patrick, thank you for writing this fantastic review and giving our dealership such an excellent star rating! It's great to hear Cesar was able to go above and beyond your expectations and provide you with top notch experience. Feel free to call or stop by if there's anything else we can do for you. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com
Anxious customer
by Racheal on 08/20/2019updated 08/27/2019Being hesitant to take over the responsibility of having my 2013 Edge serviced, and at a new location, I was not looking forward to present my "list of car annoyances". One of your Service Advisors, Tommy Nares, was not only a gentleman,… but also respected my concerns..... I am an 83yr young customer!!! I am definitely returning... Thank You!!!Racheal, thank you for the awesome feedback! You're right, Tommy is an excellent service advisor and we appreciate all he does for us! We're very happy to hear that he was there to provide you with great service. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com
Able to shop without being pressured
by RJWood on 08/22/2019Low key, helpful not aggressive or pushy.Thank you for leaving us this great review. We are very happy to hear that we could be so helpful and non-pushy during your recent visit with us. We look forward to seeing you back again in the future. Take care! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com
Folsom Lake Ford
by Bob on 08/20/2019Service people were friendly and work was finished on time.Thank you for taking the time out of your day to share your wonderful experience with us. We are delighted to hear you were treated with prompt, friendly, and efficient service on your car. We hope you will give us the opportunity to help you again whenever it’s time for your next car. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com
Great Service
by Christopher on 08/19/2019Luis makes sure I have the correct and needed service.Hello Christopher and thank you for your kind words! Luis is a great asset and we appreciate him for giving you that comfort during your experience! We thank you again and we look forward to servicing you again in the future! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com
Dependable, Efficient Service Dept
by Valerie on 08/15/2019Courteous and efficient staff made my visit easy. Legette “Jaye” was professional and friendly and explained what would be done to take care of recall service on my vehicle. My car was ready for pickup as expected. Gals at the service… counter were quick to get paperwork handled and customers on their way.Hi Valerie and thank you for your kind words. We are very happy to hear that Jaye was so attentive during your visit to our dealership and that he gave you some insight on your issue! You learn something new every day! Thank you again and we look forward to working with you again in the future! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com
Thank you, Annie, for your wonderful review! We’re thrilled to hear that you had a positive experience at Folsom Lake Ford and that our team, including Dave, provided you with friendly and helpful service. We look forward to seeing you again when you’re ready for your next vehicle! Safe travels! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com
by Folsom Lake Ford on 04/04/2025