Customer Reviews of BMW of Fremont
Review type:
My new, used, 2018 Subaru Forester
Did excellent service and car runs great
by Car_In_CA on 04/24/2025Brought it in for an emergency breakdown on the highway. They quickly got the info, referred me to a towing place, and got the car on the lift fast. Car was delivered on time and runs great.Sellers Beware
by Cameron on 03/20/2025I sold my X5 (which was purchased from Fremont BMW) and leased a new i5. I misplaced the check issued to me for the X5, and despite repeated calls to cancel the check and re-issue it, I’ve received no response. I started emailing this week… since no one was calling me back. Still no response to my emails.Hi, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.
BMW I3 Service at Fremont Automall
by IsabelM on 02/11/2025First time visit at this location. Kudos to Nhan (Nathan) Duong for the personal attention and service. There was a delay in getting the car fixed due to staffing issues but they were able to address the problem, which was not severe. When… scheduling ask for Nhan and he'll assist you promptly!Hello, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Oil change
by Ianyang on 11/10/2024Very good serviceHi, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
Prejudged and Ignored: Worst BMW Buying Experience at Fremont
by MJ27 on 10/18/2024I had a terrible experience at BMW Fremont. We scheduled an appointment with sales rep Edward to test drive two cars, but were told we couldn’t test drive multiple vehicles. One of the cars, the X4, didn’t even have fuel. After waiting for… over an hour, we were asked if we were just there to test drive or if we actually planned to buy. It felt like Edward already had a preconceived notion that we wouldn’t be able to purchase the car. To make matters worse, Edward, our rep, said he was too busy with walk-ins to assist us. How can anyone make a decision to purchase a $70K car without a proper test drive? The customer service was horrible, and it felt like we weren’t taken seriously at all. BMW Fremont, if you’re reading this, I did end up buying an X4 after a test drive that same day—just not from you, but from East Bay BMW. If you’re looking for good customer service, I highly recommend going elsewhere.Hi, we are deeply disappointed by your experience at BMW of Fremont. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (510) 224-4820 to discuss what we can do to help.
Great reception and service
by Hemanth on 08/19/2024I have dropped off my vehicle for an year service to change oils. I was assisted by Nilesh Lal. He made my appointment flawless and easy that includes offering great service advice, providing concierge service and service recommendations… for improved driving conditions. I had great experience working with this team in the past as well.Hi Hemanth, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
My new, used, 2018 Subaru Forester
by ItalianMom on 08/04/2024They went above and beyond with the purchase of the vehicle. Made the paperwork as smooth as possible, and even delivered the vehicle back to my home. Could not have asked for a better group of people.Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Excellent Sales Service
by HubJosH on 07/27/2024My Sale rep (Edward Molina) and Financial Director (Shabir Qudus) was very accommodating, helpful and knowledgeable on the entire process of buying our X5 2025. It was a pleasure experience with these guys and the entire BMW Fremont. This… type of experience should always be the goal of a dealership for every customer. Excellent job for Shabir and Edward!!! Hope to see you again in our next BMW.Hello, we're happy to hear you had such a positive experience with our team! If you ever need help, just give us a call. Happy motoring!
Nick never misses anything !!!
by Taresh Anand on 05/23/2024Have been taking my cars for servicing here for the past 10 plus years. Nick Lal has always been a detail oriented person and never missed a thing. Keeps me informed regularly. The service team at Fremont BMW is the best ever.Hi Taresh, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at BMW of Fremont. If there is anything more we can do for you, please don’t hesitate to reach out. Come back and see us any time! Take care!
Amazing Sales Experience
by ShawnP302 on 03/26/2024Amazing staff at a beautiful dealership! This is my 2nd car purchase here and will never go anywhere else. I live in San Francisco and drive 32 miles just because they make me feel appreciated! This is the best BMW dealership in the Bay… Area! Ask for Dilip- he’s the best in sales!Hello, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Car purchase
by Meena A on 03/23/2024I recently purchased my X5 from BMW Fremont and had the pleasure of working with Winnie. She was absolutely fantastic! She was friendly, professional, knowledgable and went above and beyond to make sure I had a positive experience. If… you're looking for a new car, I highly recommend working with Winnie.Hi Meena, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Great service and turnaround
by PranayG on 03/22/2024The service manager made the service process look very smooth and great customer hospitalityHi, thank you for taking the time to share your feedback with us. We appreciate your recommendation of BMW of Fremont and we hope to be of service again in the future.
Purchased BMW 330i
by Sachin on 02/18/2024I recently purchased BMW 330i from BMW of Fremont, and I couldn’t be happier with the entire process. From start to finish, the team at BMW of Fremont made it a seamless and enjoyable experience. Mutasim Khan, our sales representative,… deserves special recognition. Despite it being our first car purchase, Mutasim guided us through every step with patience and expertise. He answered all our questions, addressed our concerns, and ensured that we felt comfortable throughout the process. His professionalism made the entire transaction quick and hassle-free. Thank you, Mutasim Khan, and the entire team at BMW of Fremont, for making our car-buying experience memorable. highly recommend BMW of Fremont to anyone in search of a quality vehicle.We are pleased to hear you had such a positive experience with us, Sachin! We appreciate your recommendation of BMW of Fremont and we hope to be of service again in the future.
BMW i5
by Cyn7hi8 on 02/01/2024Our BMW Sales Agent, Jorge of BMW Fremont provided us with all the information we needed to get the car we really wanted. He was honest, polite, available to answer all our questions and provided excellent service. There was no pressure… from him and we liked that he always had an answer or would find out and got back to us right away. Overall, Jorge is an amazing sales agent for BMW. The BMW of Fremont was clean and always available to help with any questions.Hi, we are very happy to have provided you with such a positive experience! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Purchased a new BMW X1!
by Christine T. on 02/01/2024Jorge was extremely helpful with our recent purchase of a BMW X1 at BMW of Fremont. He made sure that we got the best deal and helped us get set up with the brand new car and all its many features. He was very professional and it made the… car buying process go by smoothly.Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Best BMW dealer in NorCal
by Stu on 01/25/2024This was my first BMW, I'd shopped virtually all the dealers in NorCal, and super glad I bought it from Fremont. From start to finish, everyone there was professional and knoweldgeable without any pressure. Hats off to M.K. and Omar for… making the entire experience effortless.Hi, thank you for your kind review; we are happy to pass along your comments to the team here at BMW of Fremont! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
BMW 2024 EV
by E Perez on 12/28/2023We an excellent experience in purchasing our first BMW EV. Sergio was wonderful and making sure all of our questions were answered. Thank you for making the sales an easy one.Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Lee Sherwood
by LeeSherwood on 12/12/2023In a time where its almost impossible to find someone who genuinely cares about the customer, I found Mr. Adam Noble to not only bevknowledgeable and confident, but above all focused on meeting my needs as a customer. A total professional.… I'll definitely be telling my friends & family.Hi, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Bad experience
by Screenname on 12/11/2023I did NOT have a positive interaction with this Freemont dealership. To summarize - the whole transaction was completely unprofessional, deceiving, unorganized and intimidating. I would not recommend dealing with them, I did not feel as if… they were transparent or truthful in the way they operate.Great Experience, Keep it up BMW Of Fremont!
by Amtinder B on 12/08/2023I recently leased an i5 with BMW of Fremont. It was an easy, convenient and pleasant experience. I made a deal over the phone which I appreciate being a non local customer. Special thanks to Mr Aulakh ( Manager Sales) who took personal… interest in negotiating the deal and helped me make my mind to go through with it. Also a big shout out to my sales agent Mr. Ahsan Rahimi who was equally helpful and honest with the whole process. Ahsan was helpful in responding to my queries regarding the car after I had brought it home. Overall, this was one of the best car buying experience. I would recommend them highly.Hi Amtinder, we're happy you found our staff to be so supportive during your experience here at BMW of Fremont. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Seem less service
by Maneey S on 12/08/2023I had my BMW X5 serviced, was great experience. They answered all my questions and concerns.Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
by Mia Terrence on 08/06/2024