Lithia Subaru of Fresno
Customer Reviews of Lithia Subaru of Fresno
Review type:
Subaru Forester
by Subaru on 12/31/2019updated 01/06/2020Victor and Jason were great. Friendly and professional.Subaru, we strive for a high level of customer satisfaction in all aspects of our dealership. Our team is available should you require any extra help.
Purchase of my 2020 Subaru Forester
by Solie on 11/08/2019Victor was a great representative of Lithia Subaru Fresno. He made the effort to explain each detail of the car, the test drive made me nervous but I was given assurance and confidence, great customer service, and all went well. Every step… of the way was informative and professionally handled.We understand it's a big decision where you purchase your car from, and we are grateful to have been chosen, Solie. Thank you and we hope to see you again! Our team is available should you require any extra help.
Great car-buying experience
by TC on 11/02/2019We knew we wanted a Subaru but weren't sure on a model. John led us through the process, introduced us to all models we were interested in, and let us make the decision--no pressure. He made sure we understood cost commitment as well as… what each car had to offer.Tc, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional questions about your new vehicle, we will be more than happy to assist you! Safe travels!
2019 Subaru Outback 3.6R Limited
by Lithia-2019SubaruOutback on 03/25/2019My experience with Lithia Subaru truly has been outstanding. The Internet Sales Representative, Joel Wood, was very knowledgeable, patient, kind, listened to what I wanted, very accommodating & really worked with me. Never pushy, never… aggressive. The easiest new car purchase I've ever experience.Lithia-2019subaruoutback, your wonderful feedback and rating mean a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Pretty good stuff
by Wolfpe on 03/20/2019Pretty good experience buying our new Subaru at Lithia Subaru. I feel our salesperson worked with us to get a deal I was fairly happy with. I’m not aware of any tricks, in finalizing the deal. Pretty straight forward. I believe we bought a… good car, and expect the dealership will honor their commitment to make us happy customers. The one drag, is the time it takes to complete all of the paperwork! This has been true any time I’ve purchased a car, not only with this dealer. The process takes way too long.Hi Wolfpe, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!
pleasure!!
by DW on 11/15/2018salesman was very personable. Very informative, professional and easy to work with. It was a pleasurable experience, plus I purchased in my opinion, the best auto anyone can own.Dw, your satisfaction is our top priority. Please don't hesitate to reach out if there's anything additional we can do for you.
2019 Subaru Forester
by Steve on 10/26/2018Ed did a great job and I have to commend him on going out of his way to make our buying experience special. He even made a video to show us all the new 2019 Foresters on the lot. Kudo's to Ed and the team! Love my Subaru!Hi Steve, thank you so much for your positive comments about Lithia Subaru of Fresno! Please let us know if there is anything else we can do for you; we are more than happy to help!
Fast and Well informed
by Alexander on 09/17/2018updated 09/28/2018We were given our desired options between the Outback, Forrester and Crosstreck models. Overall, we also were supplied with ample information to decide and purchase the vehicle of our choice. We had a very speedy purchase and we are happy… with the result by this dealership's professional staff. Chris was a great asset to your team.Fantastic service!
by Emily on 09/23/2018The staff at Lithia were fantastic. They made my first time buying a car easy. I appreciate the helpfulness of their staff, and they even bought me lunch when the appointment was running a little long! :) Would buy from them again.We appreciate your positive review about your recent experience with us! Please don't hesitate to reach out if there's anything additional we can do for you.
2018 Subaru Outback 3.6R
by Claude on 08/22/2018updated 08/31/2018Sales representative was very knowledgeable and patient with us. Helped us tremendously with the electronic features we were not familiar with. Super test drive, demonstrated the safety, handling and comfort of the Outback.Claude, we are very happy we could provide you with a positive experience! Thanks again for taking the time to leave us this information about your recent visit. Take care!
Pleased Customer
by Dennis on 07/18/2018Great service and a wonderful dealThank you again for taking the time to let us know how we did. We hope you have a great day!
New Purchase-GMC Terrain
by Christy77 on 06/05/2018updated 06/15/2018I had my eye on this GMC Terrain, and test drove it. The next day I went in to make my purchase . My experience at Lithia was a pleasant one. I am happy with my suv. Thank you Eddie C., Lithia Subaru Fresno!We appreciate your positive review about your recent experience with us! Thank you, and have a fantastic day!
As easy as leasing a car gets
by JeffLong24 on 06/09/2018My wife and I feel fortunate that we made our first call in shopping for a new car to Ed Monson at Lithia Subaru in Fresno. He could not have been easier or more enjoyable to work with. I wanted to shoot for my first choice (a Crosstrek)… but thought our chances of actually getting one was 1 in 10. I'm happy to say that I was way off, and we are the proud lessees of a beautiful new 2018 model. Amazing. Ed made sure we were as comfortable as possible every step of the way, and we are absolutely satisfied with our choice. We would highly recommend making your first call to Ed, too.Jefflong24, we're happy you found our staff to be so supportive during your experience here at Lithia Subaru of Fresno. Please don't hesitate to reach out if there's anything additional we can do for you.
Way it should be
by Bug_Termin8r on 05/22/2018Great help, no pressure just business. I feel like a dealership should want to assist me with my purchase. Be my advocate, like I treat my clients. They do that here! I have purchased several vehicles here over the years and will… continue doing so as long as they value me as a client over the long term instead of as a short term sale like so many others do.Bug_termin8r, we're so glad that we were able to go above and beyond your expectations! We sincerely thank you for the positive review, and look forward to seeing you again soon!
Hassle-free experience
by LittleImpreza on 05/04/2018updated 05/09/2018We enjoyed the opportunity to drive multiple cars and the speed with which we were able to purchase the vehicle. Using Costco's car purchasing program was also a plus as we were able to secure a deal we could be satisfied with.Littleimpreza, we're glad to hear you enjoyed your visit. We're looking forward to your next visit with us!
First Subaru Purchase
by vpal421 on 01/28/2018We found the sales rep (Ed Monson) honest and easy to work with. His main concern seems to be that we would be happy with our purchase. We never felt any pressure to buy.We're happy you found Ed to be so honest and easy to work with! We will pass your comments on to him! Please let us know if there is anything else we can do for you; we are more than happy to help!
Great Experience
by Spotcat on 12/19/2017updated 01/02/2018My salesperson was Chris Nielsen. Very easy to work with. He was not pushy & offered me a great price on my Crosstrek. Great experience & I recommend Lithia Subaru of Fresno & Chris.Very satisfied
by Happybuyer122 on 12/15/2017updated 12/21/2017The sales people at Lithia were very helpful as we determined what vehicle was the best match for our needs. They then helped us through the buying decisions. Overall a very good experience.We're happy you found our staff to be so supportive during your experience here at Lithia Subaru of Fresno. Congratulations on your new vehicle, and please don't hesitate to call or stop by if there is ever anything that we can do for you!
Legacy
by albertauston on 11/03/2017We had a very good experience. Chris Nielson, the salesman went over the car thoroughly and is going to conduct a class in two weeks to go over everything again.We really appreciate your feedback! It's great to hear that Chris made your experience so positive! We are always more than happy to assist you if anything else comes up. Take care!
Pleasant Experience
by papamoorhead on 11/01/2017I have dreaded buying cars from dealerships every since my first experiences nearly 30 years ago. However, my experiences at Lithia Subaru of Fresno and with the sales representative, Ed Monson were fantastic. I researched the car I… wanted online and requested the Internet Price. Within the hour, I received an Internet Price from Ed. I then went through the COSTCO Auto buying program for a request. The internet price was better. I texted Ed and arranged a test drive for early on Saturday morning. He met me at the dealership and we took the car I was interested in on a test drive. He was patient and showed me all the bells and whistles. After purchasing the car, I was driving with Ed back onto the lot, I noticed the center console was not latching, he immediately went inside and had paperwork changed to reflect this and has arranged for the service department to replace it. When I got home, I notice a small ding in the passenger side of the car. I contacted Ed and he guaranteed me that Lithia Subaru would take care of it. Two days later, the service department called me and scheduled an appointment to to address both concerns. Ed has embraced us as new Subaru owners and has done everything he can to make the experience of buying a car a pleasure. I highly recommend doing business with both Lithia Subaru and Ed Monson.We're so glad that we were able to go above and beyond your expectations! Please don't hesitate to reach out if there's anything additional we can do for you.
Richard, we really appreciate your great feedback!
by Lithia Subaru on 01/24/2020