James Ford
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Customer Reviews of James Ford
Review type:
2024 Raptor
by Craig Oku on 01/08/2025
updated 01/14/2025
Awesome. James Ford is the old school Mom and Pop dealer. No going back and forth with paper work to this manager then that manager with crappy numbers. They are honest and are also looking for your best interest as well as selling their… cars!
21 reviews
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2024 Raptor
by Craig Oku on 01/08/2025updated 01/14/2025Awesome. James Ford is the old school Mom and Pop dealer. No going back and forth with paper work to this manager then that manager with crappy numbers. They are honest and are also looking for your best interest as well as selling their… cars!Hi, we appreciate your feedback! Safe travels!
Simple and Seamless
by Annie14 on 03/09/2024I ended up at James Ford by chance after visiting a large volume dealer on the peninsula. My experience there was night and day compared to the larger dealer. They were warm and friendly and I was treated like a member of the family. They… did not have the vehicle that I was looking for on the lot but found it quickly and did not give me the run around that I have experienced at larger dealers. They were straightforward and honest in their pricing and worked to get me a good deal. They made sure all my questions were answered and treated me like I was a long time friend. These guys are great! I will definitely be back when it’s time to buy again! Huge thank you for making my car buying experience painless!!Hello, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! At James Ford Inc, we value our customers and we look forward to seeing you on your next visit. Take care!
Satisfied customer at James Ford dealership in Half Moon Bay
by Enka123 on 01/11/2017updated 01/20/2017Gerald Watson provided us with an excellent service. He helped us choose the right car at the right price. We are impressed with Gerald professionalism and courtesy, as we are of the team who helped conclude the purchase, Mike Meister and… Jim. ALL were friendly and welcoming.We really appreciate your feedback! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.
Like dealing with friends
by Electro16 on 08/05/2016updated 08/15/2016Roy and his team made my experience at James Ford very pleasant. There is a dealership closer to me but I'll continue to take the pleasant drive to James. Thanks so much for the great service!to expensive for labor on a battery
by noelleer on 06/22/2016updated 07/07/2016The service on my car was done in a good timing but i was just upset with that fact my battery was only $120 and i had to pay $200 for labor i feel that was way to much fot such an easy fix.We are so pleased to hear your experience with us was such a positive one. We hope you continue to choosing James Ford for all your vehicle needs! Take care!
Tranny Repair was Excellent.
by Motherlode on 07/04/2016Finally after 5 trips to other Dealers these guys got my car running within 5 days. I waited for Parts from another Dealer for 3-4 months. They even Provided me with rental car where Serramonte Ford wouldn't even give me a ride home while… my car was in The Shop. Thanks you guys, I will be buying my next car from you. Michael TheadeWe try to make your experience as simple and convenient as possible for you, ,Motherlode! Thanks again for your business! Take care!
Service
by mustang60 on 07/01/2016Fast. I can walk down to the coffee shop, and count on having the car back quickly.,mustang60, we are so pleased to hear your experience with us was such a positive one. We hope you continue to choosing James Ford for all your vehicle needs! Take care!
Excellence.
by mjaymcdermot on 04/07/2016Excellence. James Ford is friendly, efficient and delivers more than promised. I am more than content and I know you will fell the same -- let those craftsmen get their skilled, but light guided hands on your vehicle. Call me for more… details.We work hard to make your visit with us as convenient and simple as possible for you, mjaymcdermot! Please let us know if you have any additional questions about services you received and thank you again for choosing James Ford!
Great service
by Morlicky on 03/21/2016updated 04/05/2016Attentive manager and timely service to car problem I brought it in for, friendly personnel, no hidden fees. My car is a 2012 Fusion and the mechanic explained clearly what the problem was and was he did to remedy it.Love our Ford Escape!
by Metalman68 on 03/29/2016We bought a new Ford Escape at the end of August 2015. Our experience with the dealership has been outstanding starting with our salesman, Gerald. He was the best. He asked us how we planned to use the car and recommended the model we… bought for going to the mountains. We just had our six month maintenance appointment, and it was excellent. We love our Escape! James Ford has given us top notch service.Thank you for the awesome review, Metalman68! All of us here truly value your business and look forward to your next visit!
Great service manager and workers
by Quickwater on 03/28/2016I'm not from that area, had a flat tire fixed at Americas Tire about an hour from James Ford when we got to the hotel close to James I noticed the tire was almost flat again we called James Ford at 5:45 pm and they said they would wait.… Traffic was bad and we got there at 5:58 they checked the tire and got us a loaner car because I had an early am meeting. Because James Ford waited for me we were able to get to our customer the next morning and then James had my car finished. I have a bad heart condition and can't thank James Ford enough for taking care of us. Patrick PostBest Car Buying Experience....EVER!
by Latinlids on 01/22/2016updated 02/04/2016Steve Meister is the man! No BS. Easiest car buying experience ever. Will definitely be back next time I'm in the market for a car.Great Service
by leo1010 on 11/17/2015Service department very professional and helpful to all my questions, they really take care of my truck and the service they did to my truck "the best" Thank you guys.We're pleased to hear everything was completed to your satisfaction, leo1010! Thank you for choosing James Ford, and we hope to see you again soon!
Radio/phone modulec relacement
by Savvy71 on 10/31/2015updated 11/12/2015Brought 2013 in for replacement, under warranty of module for radio/phone that worked intermittantly. Works great now. Also checked a/c which doesn't cool when outside temp is above 80 degrees. Could not determine problem. Appreciate help… from Service Manager'$ Rich and Darrel.Good service
by hmbcustomer on 08/18/2015updated 10/22/2015My experience was positive. Not only did they take care of the service needed on my car they provided transportation service so I did not have to miss my appointments.Great service
by SandraM8328 on 08/03/2015Whenever I bring my car in for service the staff is great. Matthew always remembers me and is so helpful.We're happy to have gained your trust Sandra, and look forward to servicing you again in the future.
Friendly service, without the pushiness typical of car dealerships!
by aeaustin1296 on 08/03/2015Steve was courteous, friendly, and not pushy. We felt like the decision for buying the car was ours, and certainly felt welcomed and taken care of by Steve and the team at James Ford!Thank you for this five star review. We'll let Steve know he's doing a wonderful job.
James Ford took care of me!
by TrudyG3574 on 07/25/2015Could not have had a better experience at James Ford in Half Moon Bay. Thanks to Gerard, Jim & Steve. Marco in the service department has taken care of me for 12 years.rotors
by rcalvil on 03/24/2015Very satisfied with the service & work! 10!Thank you so much for the wonderful review, rcalvil! If there is anything else we can do to assist you, please let us know! Take care, rcalvil!
What a joke
by MrsDavis91711 on 03/01/2014updated 04/26/2025James Ford is a disgraceful dealership. My husband and I bought and 2006 Expedition from them in August 2013. We opted for an extended warranty and also advised not to purchase gap insurance as we were assured it was worth far more than… what we owed on it. Fast forward to November, the car wouldn't start. I was told by the Service Department there was corrosion on the battery and everything was fine. Fast forward a few days, the car wouldn't start again and it felt like the transmission was slipping. Took it back in and were told it was going to cost $1300 to repair 6 coils, replace all the spark plugs and various other issues. We were also told the warranty that we paid $2000 extra for, covered NONE of it. Yet, had we opted for the more expensive warranty, it would have been covered as told to us by Dee the sales manager. The repairs to the vehicle took almost 3 weeks and the rental car we were first given didn't fit our sons carseat. When we informed them of this, they got us another rental only for us to return it because the work wasn't covered under the warranty and the extra rental was costing the dealership money. After much back and forth, the quoted $1300 repair bill was taken care of by the general manager, which we greatly appreciated. Fast forward again to now (February 2014), my husband and I decided the fuel costs on this vehicle are outrageous; time to find something more efficient. We took it to another local dealership to have it appraised for a trade in. We find out not only are we the NINTH owner (this is to be disputed by Jim B. himself. I'll explain...) as well as the vehicle has been in an ACCIDENT! Because of this information, we find out the car is worth LESS THAN 1/3 of what we owe on it. Are you kidding me? Not to mention, we have been driving our infant son around in a vehicle that has been involved in an accident. My husband and I decided this must be some mistake. We ran the car fax report, only to find out the information was TRUE. James Ford NEVER disclosed any information about an accident or that the vehicle had had so many previous owners. I went into James Ford today to discuss this information with the General Manager Jim B. First of all, he was extremely rude and dismissive. He essentially called me ignorant because I used car fax. He told me to my face that "Carfax is a joke! They're getting sued." He proceeded to tell me that he couldn't possibly remember who I was or what vehicle I had purchased because they sell "several hundred vehicles per month". Yet, 2 minutes later he remembered he ate the cost of the "extensive service". He pulled our file and there was NO CAR HISTORY REPORT. So he pulls the "industry standard report" as he called it and it shows no accidents. So I asked him in the Department of Motor Vehicles in Arizona are liars?(this is where the accident was reported on Carfax report) He said he couldn't have possibly known it was in an accident. I said isn't it your responsibility to research and know about the vehicles you sell? He said it's only his responsibility to know what is given to him by the industry standard. Jim B. also said that we are not the 9th owner of this vehicle, this is actually how many times the vehicle has been "registered". I don't believe it for a second. He quickly dismissed me and it was a complete waste of my time. He proceeded to tell me with a car that old of course there would be problems. I don't recall a 2006 vehicle being "so old". Also, he told me that I shouldn't worry in the slightest bit about driving a vehicle that's been in an accident, especially with my infant son because the car is "such a tank". He handed me his "industry standard report" and I walked out. Talk about a bunch of crap. Meanwhile, salesmen were rudely interrupting the conversation without even an "excuse me", they would just talk over me while they got their work done. My favorite part of the whole experience? He couldn't even wait for me to completely exit the dealership before he started speaking poorly about me and the purchase of my vehicle and the "free service" he performed on the car. James Ford will never have my business again. While I realize losing one customer isn't going to impact business, word of mouth and experience go very far. DO NOT BUY FROM JAMES FORD. EVER. Worst $11,000 mistake we've EVER made.Great service with undivided attention
by ReneandLinda on 02/19/2014updated 04/26/2025Our salesman was able to answer all of our questions - for hours. He was able to demonstrate Ford Touch and expound upon what we see on the screen. He always went the extra mile.Rene, we're delighted to hear that your sales consultant was able to answer all your questions and go the extra mile to earn your business. If you have any questions or concerns in the future, please do not hesitate to reach out to us at your earliest convenience. Also, be sure to check out our Facebook and Twitter pages for first access to service coupons. We hope you're enjoying your new vehicle and we look forward to working with you again soon. Best Regards, Dee Dannewitz ddannewitz@jamesford.com
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About our dealership
Hi, we appreciate your feedback! Safe travels!
by Nia Sterling on 01/15/2025