Customer Reviews of DeLillo Chevrolet
Review type:
Great Dealership and staff
Great Dealership and staff
by JHDubb87 on 08/28/2024updated 09/05/2024Delillo was one of the best car buying experiences I've had over several decades of life. A young man named Gilbert made the whole process pleasant. No pressure just results. I highly recommend this dealership.Thank you for your kind words! We’re thrilled to hear that you had one of the best car buying experiences at Delillo Chevrolet. It's great to know that Gilbert made the process pleasant for you. We truly appreciate your recommendation and look forward to seeing you again in the future! Sincerely, Bill Demarest - Customer Relations Manager - bill@delillo.com 714-847-6087
Excellance
by Jengerm on 01/31/2024This was the easiest care purchase I have ever done. Everything was done at my salespersons desk. they kept in contact with me by phone every step up the way through my purchasing decision. Super friendly staff and even after I purchased… the car, they still contacted me to ensure that I was happy with my decision. This is an A+++++ dealership. Thank you for making my dream come true with my new 2023 Camaro and for being so nice and helpful.I sincerely thank you for going out of your way to write this review about Delillo Chevrolet. We try to create a comfortable and stress-free environment for each and every customer. I hope you enjoy your new Camaro. If you have any further needs, please come back to see us. Sincerely, Bill Demarest - Customer Relations Manager - bill@delillo.com 714-847-6087
Delillo Chevrolet
by 17TahoeOwner on 08/18/2023Great service! I was NOT allowed to look inside the right/rear panel at a non-working blower motor. I paid $45,000 for the Tahoe and I'm not allowed see inside the back of the vehicle with the panel off while I pay the service department… for repair? Bad idea from management to exclude the owner. I will NOT purchase another vehicle from them.Thank you for your feedback. I strive for 100% customer satisfaction and it’s concerning to hear your recent service visit did not meet your expectations. Your feedback will be reviewed by our team and I encourage you to contact me at your earliest convenience to discuss this in greater detail. Sincerely, Bill Demarest - Customer Relations Manager - bill@delillo.com 714-847-6087
Horrible Customer Service
by Audrie Hayes Mosby on 12/02/2022Our sales guy Mike was great. I’m giving a 1 star for Debbie and Valerie they were very rude, disrespectful, and not professional in any way.July 4th 2022 great experience!
by Tmora on 07/26/2022Our experience was that they were very experienced, took time to research our financing options, gave us a fair deal on our trade and the salesman was very knowledgeable about sales and promotions related to our chevy purchase.Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Bill Demarest - Customer Relations Manager - bill@delillo.com 714-847-6087
2022 Chevy Bolt EUV
by Shahin Ghaemmaghami on 09/10/2021Very good sales team also Manny at finance helped me a lot. I am happy with my new car.Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, Bill Demarest - Customer Relations Manager - bill@delillo.com 714-847-6087
Electrified
by Raymondh on 07/10/2021We have many choices of dealerships to shop in Southern California and we contacted many of them regarding a 2021 Bolt purchase. Delillo gave us the lowest price without dealer “add ons”,which are not disclosed in advertised prices. Could… not be happier about the way we were treated with 80% of the paperwork handled online. In and out of the dealership in less than an hour with our new 2021 Bolt Premier for under 24k after rebates. Delillo will be my first stop when shopping for my next new Chevrolet.Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, Bill Demarest - Customer Relations Manager - bill@delillo.com 714-847-6087
Great honest dealership!
by Roger Yin on 06/03/2021I have been buying a new car every one to tow years, needless to say I have a lot of experience that deal with all kind of sales tactics and dealerships. I can honestly say this is the best experience I had in recent years. This dealer is… not or fancy, but they were upfront, honest, and no game was played. On top of that, best priced around. I would definitely recommend this dealership to any of my family and friends. Again, these old school honest people are hard to find now days.We love hearing about customers that have a terrific experience. We are proud that you chose our dealership. Please feel free to contact us if you have any questions on your vehicle. Sincerely, Bill Demarest - Customer Relations Manager - bill@delillo.com 714-847-6087
READ this before you buy from DeLillio Chevrolet!
by DeLillio Chevrolet on 04/07/2021My wife and I are just two High School teachers in So. Cal. We’re nothing special. Just working through this pandemic trying to educate the children the best we know how. I’ve been teaching H.S. for 35 years. My wife 15. We went to buy a… used car from a dealership (can’t afford a new one) in Huntington Beach. Here is my review. So you’re thinking about buying a car from DeLillo Chevrolet? Here’s my advice...pump the brakes and fasten your seatbelts. You will not believe how my wife and I were treated by this dealership. From the salesman all the way to the general manager. I will cite dates and times and include photo’s of text messages sent from the salesman to my wife. A little background on us. We are Huntington Beach residents. We have raised 7 adult children that are now between the ages of 23-31. We are both High School teachers and I was the Men’s & Women’s Head Track Coach at Golden West College for 29 years. We are well established in this community and between both of us we have a few thousand former athletes and students. I am 60 years old and have bought plenty of cars (new and used) from a variety of dealerships. So my wife wants a convertible Camaro and she finds one at DeLillo Chevrolet right here on Beach Blvd in Huntington Beach, about a mile and a half from our home. We visit the dealership on Tuesday 3/30 in the afternoon. We look at this silver 2019 convertible Camaro. The sticker was like 22,995. We like the car. I notice these scrapes on the passenger door and point them out to the salesman, Justin Bond. He asks me, “If I get these fixed, would you be interested in the car?”. I respond, “get this fixed and I will buy the car”. He goes to to get this cleared with his manager. He comes back out and says, “the car will be fixed by Friday. Can we make an appointment for you on Saturday?”. We agree and make an appointment for 9:00am Saturday (4/3). He calls us on Friday (4/2) and tells us they discovered a problem with the convertible top and since it is still under warranty, they are going to get it repaired but the car won’t be ready until Monday (4/5) because they are getting it repaired “off site”. So on Monday (4/5) at 12- noon, my wife gets a text from another salesman named John Buhs at 12 noon. He states, Justin is out of the office and they are waiting for the car to arrive at the dealership. My wife asks when we can come over. He says, “I’ll keep you updated”. He then says the car will be ready tomorrow (4/6), I hope that works for you. Then today, (4/6) John sends a text at 2:26pm saying the Camaro will be here at 4:30pm. My wife arrives at 5:00pm and is told the car is currently being sold to somebody else. My wife calls me, I head over to the dealership to talk to the general manager, Tom Gardner. He really has no interest in the story I just told and basically tells me, “That’s how we do business”. So at this point, it’s no longer about the car but more about how we were strung along by the entire sales staff at DeLillo Chevrolet and how they completely led us on, wasted our time, and deceived us through the entire process. I highly recommend you DO NOT do business with this dealership. I will be sharing this review on every platform related to purchasing automobiles. I am also reporting them to GM consumer complaints and I will be sharing this story with Mary Barra (CEO of General Motors) and the local BBB. Buyer beware! Stay clear of DeLillio Chevrolet in Huntington Beach. Please view my photo’s to see the text conversations between my wife and the two salesman Justin Bond and John Buhs. They are not posted on every site. Matt SimpsonThank you for your feedback. We are presently looking into this matter, and encourage you to contact us directly to provide a bit more insight into what happened.
Delillo Chevrolet best dealer in Huntington beach
by New corvette on 11/15/2020I have had the privilege of buying Abd servicing my vehicles at Delillo since the mid eighties and they have always been fair and respectable the service advisors are always helpful Abd the sales staff will do whatever they can to help… you And Hollywood does a great job Thanks Tom and DaveWe are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review!
Excellent experience
by S Olson on 11/30/2019All I can say is.. Great deal, great service and an overall excellent experience. Will be purchasing again! Thank you!It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Best, Bill Demarest - Customer Relations Manager - bill@delillo.com 714-847-6087
Beyond Pleased
by Bianca on 09/09/2018After months of deliberating, my husband and I finally purchased a vehicle. I could not be more pleased with our customer experience with Van. He was patient, thorough, professional, knowledgeable, and kind. We are extremely satisfied… with our purchase and would DEFINITELY consider purchasing our NEXT vehicle from him/DeLillo again!Thank you for taking the time to leave us this feedback. Your review gives us the opportunity to learn if we are delivering great customer service and I am glad that this was the case with you. Please let us know if we can help you with anything else, thanks. Bill Demarest - Customer Relations Manager - bill@delillo.com 714-847-6087
Waiting Room
by JohnnyRoqit on 11/22/2017Service advisor was great! time to service was not bad but there was no coffee to drink, machine was not working properly which I brought to attention to reception desk, no option for coffee, are you kidding? I sold my Lexus and I will… spare you how the waiting room is for Lexus customers but with all fairness my 2017 Impala was $40,000. I think the waiting room should be set as if you care for your customers waiting experience. I bought my car in Glendora and they have many more options for snacks and lattes not just low budget coffee vending machines. Very disappointed in my experience. do you want me (customers) to come back?Johnny, we appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. Please reach out to me if you have any questions or concerns. We look forward to serving you again. Sincerely, Bill Demarest - Customer Relations Manager - bill@delillo.com 714-847-6087
Service at Delillo Chevrolet
by FrankDaniels on 04/07/2017Courteous service. Service completed in a timely manner. Car was washed and clean when the service was completed. All service performed as agreed upon.Thank you for the review and always happy when we have treated our customers well.
2017 Volt
by BrokerRichard on 03/23/2017It was painless! Bruce was great. He didn't try to oversell us, let us discuss things and just guided us along.Thank you for the nice comments.Will let bruce know.
2013 Cheyy Silverado
by 2013Silverado on 01/15/2017Best Dealership Service department I have ever worked with. Fast, friendly and efficient. If you own a GM product and live in Orange County this is where you should have your vehicle serviced.First and foremost, thank you for stopping by to leave this incredible review. Our staff prides itself on providing fast, efficient and friendly service to every customer that comes to our dealership. We look forward to your next visit. Take care. Best Regards, Bill Demarest - Customer Relations Manager - bill@delillo.com 714-847-6087
Very Pleased with Delillo
by AlSpector on 07/03/2016Great dealership. Mark Ranauro is a true professional. It's great to deal with someone who is experienced and knows what he's doing. Logan Moore was very helpful, too. We thoroughly enjoyed our association with Delillo.Thank you for your review. We're glad to have Mark and Logan on our team and that we could provide you with a positive experience. If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Bill Demarest - Customer Relations Manager - bill@delillo.com 714-847-6087
Body Repairs
by almolina on 05/04/2016Cody was my contact at the Collision Repair Center and made the whole process as easy as possible. He worked with the insurance company to ensure they had the information needed for the repair approval. I appreciated that he recognized that… my new Equinox needed repairs that met that 'brand new' level of quality. He also provided an accurate estimated time for repairs and gave a helpful reco in nearby rental services so that I could get in, get out, and be on my way. Thank you Cody!Thank you for the great review! We are glad that we could get your car fixed up and back in good running order working with Cody. If there is anything more we can do, please come back and see us again anytime! We look forward to your next visit. Take care. Best Regards, Bill Demarest - Customer Relations Manager - bill@delillo.com 714-847-6087
2016 Colorado
by mrlinesides on 02/28/2016Ordered my 2016 Chevy Colorado Diesel through Bruce Delmonico. He stayed on top of Chevrolet and the updates, and as soon as it came in they had it prepped and ready to go hours later, Great Truck, great salesman, great dealer....Thank you so much for the nice reviews and let bruce know.
Quick, efficient, competent personal service
by rodbean on 02/28/2016The Service Department at DiLillo has always been a pleasure for me to deal with. My most recent experience was particularly satisfying. I had called Phillip, my regular service writer (not sure what they're supposed to be called), saying… that I needed immediate work on my 2004 Corvette Z06. Unbeknownst to me, Phillip was very sick. He called Steve to have him take care of my needs. I am my wife's near 100% caregiver and this restricts my time flexibility. Phillip knew this and he had advised Steve. When I dropped the car off, as usual, I was taken home. I had a caregiver for that day only but the work needed another day. When work was completed the next day, Steve had my car washed and delivered to me at home as I could not leave my wife home alone. Now that's what I call service! I should say that Phillip has also gone the extra mile for me also. I really appreciate you guys.Nice Job Guys!
by Realchainsaw on 02/15/2016Scheduled service was on time, service techs were friendly and helpful. My truck was completed in a timely manner and was clean. Check out and delivery of my vehicle was a breeze. Thank you, Mike Izykowski
We are a family owned Chevrolet dealership. We have been here since 1962. If you ever have a problem with your automobile, we will be here to try to help.
- Cable Television
- Collision Repair/Body Shop
- Express Service
- Customer Lounge Area
- After Hours Drop-Off
- English
- Spanish
Thank you for your kind words! We’re thrilled to hear that you had one of the best car buying experiences at Delillo Chevrolet. It's great to know that Gilbert made the process pleasant for you. We truly appreciate your recommendation and look forward to seeing you again in the future! Sincerely, Bill Demarest - Customer Relations Manager - bill@delillo.com 714-847-6087
by Delillo Chevrolet on 09/05/2024