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Customer Reviews of Norm Reeves Honda Superstore Huntington Beach
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Got our favorite vehicle from Norm Reeves Honda in Huntington Beach.
by KL SoCal on 03/25/2024
Impressed by the great help as offered by the Norm Reeves Honda HB salesman Mr. Mason Nguyen…
Mason is courteous and knowledgeable about the new Honda vehicle that we are interested in.
He’s honest and professional when negotiating in… the final price. Attentive and nice follow-up even after new car delivery.
Thank you Mason. We appreciate your assistance in helping us to get the right Honda vehicle.
KL-SoCal
143 reviews
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First Car buying experience
by james_micheli on 11/14/2018Met with Ed Ringler who helped walk me through my first car buying experience. He was very informative and didn't try to up sell me. I felt quite comfortable talking to him. Was able to feel good about the purchase of my Civic because of… that. Definitely would recommend seeing him if you are looking to get a Honda!The Dr. Phil of Car Salesman!
by NardineHanna on 11/13/2018I found Norm Reeves through Edmunds, but was primarily prompted to follow-through with buying a new CR-V at Norm's because Ed Ringler reached out immediately. He was very accessible (through texting and calling) and answered all of my… questions before I even arrived! When I came to meet Ed at the store, he was extremely charming and down to earth. He was very honest - and making a sale was not his priority, but rather making sure I was happy with my purchase! He was so thorough in explaining all of the features of the car, and even counseled me through financing options. He was very transparent and that is what absolutely makes Ed Ringler the GREATEST car salesman of all time. He's charming, funny, sincere, and a genuine salesman. He is practically the Dr. Phil of car sales, for he is more interested in the customer than the sale itself. I plan on referring ALL of my friends to Norm's, but especially Ed. You will not be let down at all. If you are looking for honesty, quality, and meaningful human interaction, Ed is your guy!Wonderful Experience
by SpongeZY on 08/20/2018I had a very nice shopping experience with Ed Ringler. He is very friendly and patient. I would definitely recommend him to my friends!Ed and Justin from Norm Reeves Honda Superstore
by Majidap on 08/12/2018We came in not knowing what our plan of action was. All we knew is that we had a lease ending very soon and we wanted to pick the plan that saved us the most money. Ed went threw three plans with us in detail and made the best out of the… plan we chose to go through with. Once we decided to purchase the car, Justin was there to help from the finance department. He guided us through our contracts swiftly and we were out of there in no time.Ed Ringler Internet Fleet Manager impresses
by Bamboos on 07/14/2018I would like to recommend Ed Ringler, the Internet Fleet Manager in Norm Reeves Honda Huntington Beach, if you are ever looking for an honest, sincere, friendly, and trustworthy sales consultant. He has indeed provided an exceptional guest… experience for me. After building up my new car at Honda online, I received many e-mail quotes from Honda dealers in my area of Southern California. Price differences were considerable. I started with the three dealerships that seemed to offer the lowest price and had e-mail communications with them to make sure they had what I wanted. Ed Ringler’s quote was not far from the lowest, but when I started to plan on visiting the other dealerships for test drive, I could not help from giving him a call on his personal cell phone number (which he provided; Ed was the only sales consultant who provided this), because his e-mails to me suggested sincerity and openness. When talking to him on the phone, he also impressed me as a friendly, honest, and trustworthy person. I put him on my list of dealerships that I was going to visit. My experience with the other dealerships was frustrating and agonizing when haggling over price. There were hidden costs (like accessories, financing requirement, etc.) that I was not aware of. With Ed Ringler, I was well informed. I knew exactly what he could offer. I stated on e-mail what I was willing to accept in price offer, and he assured me that he would do his best to work it out with his manager. When I arrived, I was treated like a VIP. Everything went smoothly. He offered me a price I could not refuse because it was exactly what I wanted to pay. The fact that he was (and still is) the Internet Fleet Manager there helped. In addition, he also put in some extra sweeteners that made my wife happy. We made the deal. My wife and I were happy, not just with the price, but also with the whole guest experience, which was exceptional, having compared it with the experience at other dealerships. The follow-up was also exceptional. Even though it was Sunday evening past his regular office hours, he gave a detailed description and demonstration of how everything works in the car. In conclusion, I would highly recommend Ed Ringler in Norm Reeves Honda Huntington Beach if you are ever shopping for a new Honda. Sincerely, Philip Chiu, M.D., Ph.D.great assistance from Jessie
by NguyenKhoi on 04/25/2018Very friendly staff. Make sure ask for Jessie Martinez he extremely helpful. He was honest and upfront about what he could do on pricing. Even in finance the staff member was honest about what was needed for the car.Great Experience
by steve_n_kathy on 04/09/2018Went through Costco to purchase our new Civic, and luckily they directed us to Ed Ringler at Norm Reeves Honda in Huntington Beach. Worked out even better than we had hoped. Thanks Ed.great deal at Norm Reeves Honda
by 022803Lex on 03/14/2018I just purchased a car from Norm Reeves Honda Huntington Beach and had a great experience but was provided exceptional service from my sales person Majed Katbi.Unethical dealership. Poor business practices.
by Napdinh on 11/29/2017I spent hours and hours at Norm Reeves Huntington Beach. From the moment I met with the sales representative. I informed them of my intention of using my credit union's financing. After negotiating the price of the vehicle including tax and… licensing, I went to financing to finalize the deal. The representative went over the extended warranty, upgrades, and added features which I declined. I signed my contract and awaited my temporary registration until lo and behold the phone rings and my rebate as a veteran and college graduate is denied because I would not finance through Honda. Therefore, I had the option of financing through Honda or pay an extra $1000. Needless to say, I walked away. Don't waste your time going to Norm Reeves Huntington Beach. They have no conscience and will use any dishonest means necessary to entrap you into a deal.Amazing Sales Person - Shawn Shanawaz
by ukhan262 on 10/06/2017Last week, I went to lease out Honda Civic 2017 LX and we got a whale on a deal. I was only planning to check out the car but then Shawn really helped me with the deal and gave me excellent pricing according to my credit. Definitely check… out this Norm Reeve Honda dealership and to get the best experience, have Shawn as your Sales AssociateWorst Customer Service Ever
by polpol92 on 10/03/2017The car-buying process was a pressuring, painful one. The customer service aspect after has been non-existent. Unless you're throwing more money at them, they will do their best to avoid you. This means non-returned phone calls, no email… responses, and lies when you go in-store about how they're busy, yet you see them just hanging about. Don't bother with any of the add-ons either, especially the "Simoniz". Snake-oil at its best.BUYER BEWARE
by katrin31minsk on 09/28/2017BUYER BEWARE I have purchased a pre-owned car from NORM REEVES Honda in Huntington Beach CA and not even 3 month later the car needs a catalytic converter (which is about $1000). Despite purchasing the most expensive warranty on… pre-owned car, it doesn't cover any of the parts of catalytic converter or sensors. Save yourself time and money and inspect the car with a reputable mechanic, EVEN if they tell you that car inspection is perfect from the dealer. DO NOT BELIEVE THIS DEALER I more than positive that they do not do an accurate smog test for they cars. LESSON learned for me. I hope other byers are aware. They need to be investigated on the smog test inspection. Just waiting for a service I have seen and heard other customers who had the same problem with catalytic converter. I ll file a complaint with DMV, better Business Bureau and Attorney General to open investigation. Other customer with catalytic converter problems can join. (Maybe they just "pay under the table" for smog testing on their cars and then make money from buyers who need to replace the parts that are not covered by the warranty). Stay away from this dealership , and inspect the car with mechanic.Easy to work with Dealership
by TomWebster05 on 06/07/2017Just want to thank Ed Ringler over at Norm Reeves Honda in Huntington Beach for giving me great advice and helping me to select the right car for me. Came in thinking a V6 2017 Accord was maybe what I wanted. But after Ed and I talked… further about my needs (I do a lot of driving and need to get the best car for as little money as possible... great gas mileage, etc) Ed suggested I consider one of their still brand new, but last years 2016 Civic sedan instead. Better milelage, still roomy, all the benefits of new, yet discounted 2016 pricing! Very happy.Kamilla - Great Service!
by momscar on 02/20/2017I just purchased a new 2017 Civic at Norm Reeves Honda in Huntington Beach. This is the 5th Honda I have purchased here - always great service. Kamilla Josol helped me today and she was so great! I had some very specific needs and… parameters for her to meet, which she did with grace and ease. Love to shop here!! Definitely will be looking for Kamilla again!Kamille Josol
by jyang201 on 02/14/2017It was my first time purchasing a used car so I took a lot of time in researching the options I had and after looking at the prices from the list of models I was specifically looking for I found that Norm Reeves Honda Huntington Beach… offered the best prices in that specific weekend I had decided to purchase the car. They let me try the cars I was interested in and I even tried some of them twice. I took a long time deciding but they had patience in answering all my questions.Happy HB Customer
by Avangel321 on 01/25/2017This is my first experience leasing a car and working with Honda employees. I came in knowing exactly what I wanted and Kamille was not only friendly but incredibly helpful as far as working around my financial situation and car… preferences. I had gone to two other dealerships before trying Honda and can say that the other dealerships were not nearly as helpful or caring with my preferences. I'm grateful for the team here guiding me through this process and never pushing me to do anything I didn't want to do. I look forward to getting to know my new Honda Civic and continuing a relationship with the Honda brand, specifically Norm Reeves in Huntington Beach. Seriously awesome service and product. Thank you!Kamille Josol
by Mani327 on 12/15/2016Kamille help me a lot in this honda showroom, I am vey happy with the service. Here everyone is friendly. The service is awesome.Loved my experience
by Edsell714 on 12/11/2016Great customer service from Anthony Baca, he answered all our questions and made sure we got the car and deal we wanted, very happy.Sales Rating
by Buddyboy on 12/03/2016We recently purchased a 2017 Honda Accord and have been extremely happy. Our thanks to Ace for all his excellent work in finding the "right" car and for the "right" value. Ace made the purchase of our new car a pleasant experience. We would… certainly recommend Norm Reeves to our friends and family when purchasing a new or used car..Best salesman! Searches for best deals
by Lmadrid12 on 10/30/2016I want to give a huge shout out to and THANK YOU to Julio fuentes! He made this purchase super fast and with a REALLY AWESOME DEAL!!!!! Thank you sooo much! Now I her to enjoy my new 2017 vehicle ❤️.Oil change done.
by jogousa on 10/27/2016Oil change done while waiting there. All worked out well. I recommend to make an appointment, if you plan to wait there.
About our dealership
Why Buy from Norm Reeves Honda Huntington Beach?
#1 - We have a solid reputation! We've been in business for over 50 years. Most of our new business comes from taking care of old business.
#2 - We also have a super selection - over 2,000 new Honda's available; over 400 used vehicles available; and over 100 Certified Used Vehicles available.
#3 - Price Protection Guarantee for our new cars. If you can find the same new Honda for less within five days Norm Reeves Honda Huntington Beach will pay you the difference or buy your vehicle back.
#4 - 5-5-5- Used Car Protection Plan - 5-Day Trial Exchange: For 5 days or 500 miles we'll happily exchange the vehicle you purchased for another one.
#5 - Internet Direct Pricing - Internet verified pre-owned pricing to save you time and money. All of our pre-owned vehicles are priced using the most current market data available. We compare our pre-owned prices with over 20,000 automotive websites daily to ensure our inventory is value priced.
What sets us apart
Our dealership is proud to be a 10x winner of the esteemed Honda Corporation’s President’s Award. We’re also proud to be a 2x recipient of the Council of Excellence Award for the work of our exceptional Financing Department.
Plus, when you visit Norm Reeves Honda Superstore Huntington Beach, you’re choosing a two-time Honda Professionals Parts and Service award winner – for Customer Experience and Fixed First Visit. Both are also based on outstanding customer feedback.
For those interested in buying a used or certified pre-owned vehicle, we offer a five-day or 500-mile buy-back period, and a five-month or 5,000-mile guarantee on certain components of the vehicle.
We provide our Price Protection Guarantee for our new cars. If you can find the same new Honda for less within five days Norm Reeves Honda Huntington Beach will pay you the difference or buy your vehicle back.
* Sponsoring Huntington Beach High Schools Athletic Programs.
* Member of the HB Auto Dealers Association helping the city of Huntington Beach through community involvement.
Amenities
- Complimentary Loaner Cars
- Instant Financing
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
Languages Spoken (3)
- Vietnamese
- Chinese
- Spanish