Irvine BMW
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Customer Reviews of Irvine BMW
Review type:
Exceptional Sales and Service
by Elke B on 05/27/2023
I have been a customer at Irvine BMW for many years, from my first BMW in 2012 until now and have always been treated very well. The service and sales teams are exceptional. Thanks to Michael Quinn for helping me transition from a lease to… buying my BMW. I absolutely love my X2 and wouldn’t go anywhere else!
67 reviews
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Exceptional Sales and Service
by Elke B on 05/27/2023I have been a customer at Irvine BMW for many years, from my first BMW in 2012 until now and have always been treated very well. The service and sales teams are exceptional. Thanks to Michael Quinn for helping me transition from a lease to… buying my BMW. I absolutely love my X2 and wouldn’t go anywhere else!I worked as a part driver at Irvine bmw management sucks to many chief s and less Indians everybody wants to boss you around I was disappointed I expect it something better for being bmw I don't recommend any body to work there pay rate is very low bmw is very cheap if you do get a raise it may be a nickel
Definitely will go back!
by Elisa on 02/28/2023My 2nd lease at Irvine BMW, Carolynn was very professional and super easy to work with she made the entire leasing experience efficient and easy, great at following up after to make sure everything is working wells with the vehicle. Highly… recommend!Great Buying Experience
by Ali on 06/01/2022My family was very confident in purchasing a car from this dealership because our sales representative, Binh Truong, came across as friendly and knowledgeable. In less than an hour, we went from looking for a general car, to finding the one… perfect for us.Chris Lorenza
by E Gregg on 05/05/2022Over the past 12 years I have leased my cars from Irvine BMW. It has always been a good experience but this year, with all of the challenges due to Covid and supply needs, it was an exceptionally positive experience because of Chris… Lorenza. He clearly cares about the service he provides and the customers he works.Best experience
by Samira on 02/26/2022This is the second time I leased a car from Irvine BMW. And both times ( 3 years ago and a month ago ) Aaron Hawkins was the sales person that helped me . I live in Los Angeles and talked to Aaron over the phone , he gave me the best deal… and did all paperwork before I drive to Irvine and everything was ready for me . He is very down to earth and has a great bed side of manner . He is very easy to work with . Thanks Aaron .2018 BMW i3
by AT on 02/25/2022The entire process of getting the car was very pleasant. I was contacted right away once I submitted the inquiry about the vehicle online. It was easy to make the appointment to see the car. The sales consultant was very knowledgeable and… courteous. I had a lot of questions and the consultant was very patient and caring. It was really a stress-free car buying experience.If you don't mind calling and being let down, this is the place for you.
by Eric Spangenberg on 02/04/2022No reply when message left with automated or in person mechanism. Told one thing and not honored when spouse brought car in. Left to wait in the service area multiple times. Promised a call back and not contacted several times.Great service
by Bob M on 01/08/2022Chris L worked with me to overcome a challenging sales situation that I presented them with. Gary T in service was very easy to wrk with.Great service
by Andre on 12/31/2021We work with Artin in sales my wife and I had a great experience purchasing a CPO from Artin he made sure that all of the questions were answered quickly.we will return.thank youGreat experience
by Jaush on 11/27/2021Great BMW buying experience with Artin Such a professional person . This is my fourth BMW, of which three were purchased at Irvine BMWGreat experience
by Meg on 10/23/2021Attin was easy and pleasant to work with. He was knowledgeable and able to quickly help me through the car leasing process. Would definitely recommend Irvine BMW.fast and easy smooth buying process
by Sehyung Jang on 09/01/2021look for aaron when you buy a car. got a good deal and took 3 hours to get out of the dealer with a new car. highly recommending.Irvine bmw
by Artin on 08/29/2021In and out the car buying experience couldn’t be better at smoother.thank you ArtinWonderful Buying Experience
by Chris on 08/09/2021Irvine BMW provided exemplary service as I purchased my new vehicle. Renzo, my New Vehicle Client Advisor went well above and way beyond to ensure a seamless and pleasant buying experience. I will absolutely go back to Renzo and Irvine BMW… for my next vehicle purchase!My son want to buy a car
by Rosa Castro on 08/02/2021My son was looking for a car lately, he knows exactly which car he wants, after a little research he found a good one, a Mazda3 grey color, I contact Moe Mallah about this car yesterday, Moe reply to me immediately saying that this car was… available, we drove all the way to Irvine from Gardena and Moe was waiting for us which I really appreciated, Moe take my son for a test driving and Moe was talking to my son, my son love the car, we comeback today Sunday because my son make the decision to buy the car he loves and this is thank to Moe, the reason for my review is because Moe Mallah was an excellent Salesman, Moe understand the kind of car my son wants he don’t put pressure on my son and I Moe treat us with respect, he knows a lot about the car and Moe was patient with my son. I give Moe 5 Stars because he deserved, he provide excellent service to me and my son, he was a genuine salesman, hard to find one this days Moe was so nice to us he didn’t try to push the sale and he comunícate really well with my son, I like that (my son and I went to another dealer before and the salesman lie to us saying in the phone that one car was available and when we got there this salesman try to sell us another car) that’s why I love Moe’s customer service because he didn’t put pressure on my son to buy the car, my son leaves BMW Irvine happy with his car. Thank you Moe Mallah for your excellent service, keep providing all the people with your excellent service, because today is hard to find a good salesman. In my case when I’m ready for my car I’m going to visit you, is a promise. Keep the good work Moe MallahCarolynn and Matt are amazing!
by Konstantin Spektor on 07/17/2021Carolynn Nguyen and Matt Mahjoob are the best! They are very professional, detail oriented, very fast, no BS.A great experience purchasing a new car
by Akash on 07/07/2021Chris was an amazing salesperson. I was able to work with him to find the right car for myself and we discussed pricing over email. When I got to the dealership, it took me 30 minutes to get all of the paperwork done and be on the road with… my new car; I could not ask for anything better. Irvine BMW has always been a great place for me to lease my car and Chris made sure my most recent experience lived up to my previous experiences at the dealership. I would strongly recommend seeking out Chris at Irvine BMW if you are looking for a new car.Poor sales practices.
by BMW shopper on 04/08/2021Submitted an inquiry about a month ago for a BMW X4 advertised on Edmonds. Ad said it’s a demonstrator for which all bmw lease and financing deals still apply. When the sales person responded she indicated the ad was a mistake and that bmw… leases deals do not apply because it has too many miles. Also gave me a number on my trade-in that she immediately said is too low so I should sell it myself. Finally, she told me car is already so heavily discounted that she can’t discount it at all from the advertised price. Watched their ad out of curiosity over the next month. They never corrected their ad to indicate it’s not eligible for a bmw lease. They also discounted their non-discountable price by thousands until it sold. Worst experience I’ve had with an internet department.Work with Chris Lorentzen and leave with a big smile under your mask
by HG on 03/23/2021I always go to Chris Lorentzen, Lease Portfolio Manager, and get the best deal from him! Just got my 3rd one from him and I’m 100% sure no one else could beat what I got!Irvine BMW
by BMW Smiley Face on 03/05/2021Always attentive service.430i Gran Coupe
by DD on 01/31/2021Sales Rep (Aaron Hawkins) was patient, professional and pleasant to deal with. I had some issues with the car and he was responsive with my calls and texts. Issues was resolved to my satisfaction. Overall, it was a good experience.
About our dealership
I worked as a part driver at Irvine bmw management sucks to many chief s and less Indians everybody wants to boss you around I was disappointed I expect it something better for being bmw I don't recommend any body to work there pay rate is very low bmw is very cheap if you do get a raise it may be a nickel
by Frank on 03/22/2025