Kia of Irvine
Customer Reviews of Kia of Irvine
Review type:
Great sales experience
Im Forgotten
by VeryUnimpressed on 04/21/2025I must have been the last to arrive, cause I was the last to leave. Lunch was more of an interest than finding me. Also I returned to the desk a second time to purchase parts, and one guy wouldnt transact, he had to find the other guy- who… was nowhere to be found. Must have been lunch. So I just left.Treated me well
by Moe R on 04/23/2025At my car towed to key of Irvine when it broke down on the side of the road. My service advisor, Andrew, was easy to work with. Very straightforward, without trying to upsell. The parts were in stock locally and the repairs are made within… two days.Moe, we're glad to hear Andrew and the Kia of Irvine team made your repair experience smooth and efficient. Thank you for trusting us with your vehicle!
Reliable and Great Communication
by Trish C on 04/22/2025Danny has been helping us with all our car needs and has been awesome to work with. He always makes sure we’re taken care of from the details of the car work to getting us a loaner car. He’s great at communicating and setting reasonable… expectations so I know how to plan my day. He goes above and beyond for the people he works with and I know the job will get done and get done right. Thanks for your help Danny!Trish, we're delighted to hear that Danny has been providing such excellent service at Kia of Irvine! It's great knowing he goes above and beyond for our customers. Thank you for sharing your experience with us!
Great sales experience
by Ivan on 04/18/2025Came for a test drive and left with a new car the same day. James was very nice and helpful and we were able to strike a good deal. James was very knowledgeable despite the fact it was his 4th day on a job, we worked with finance team to… find the leasing option that worked out best for us. Would totally do it again.Ivan, we're delighted to hear that James and our team at Kia of Irvine made your car-buying experience smooth and enjoyable. Thank you for choosing us, and we hope you're loving your new ride!
Great service and attentive staff
by Michael on 04/19/2025I had a wonderful experience with the service tech Bradley at the dealership. He made sure to review all my concerns and accommodate any of my travel needs should things take longer than expected. He was in constant communication with me… from the beginning to the end of car service.Michael, we're delighted to hear that Bradley provided you with such attentive service at Kia of Irvine. It's great knowing he kept you informed and addressed all your concerns. Thank you for sharing this positive experience!
Andrew at Kia was Amazing
by Aaditya on 04/17/2025Wanted to say that Andrew has been taking care of me for the past 2 years, he has treated me really well and is the nicest guy. He is the best customer agent I have seen out of all dealerships and has earned my respect.Thank you for sharing your experience with Andrew at Kia of Irvine! We're delighted to hear that he's been providing exceptional service over the past two years. Your kind words mean a lot, and we'll be sure to pass them along!
The Best!!
by Debbie on 04/17/2025Honest and attentive to your needsThank you for your confidence in Kia of Irvine, and for your business. We are grateful to have you as a customer!
Quick turnaround plus car wash
by Greg 2021 Telluride on 04/16/2025I scheduled my appointment a week ahead, and on my appointment day the dealer was able to take care of 3 recalls, oil change, tire rotation and alignment, and car wash, all within 5 hours. On the way out I noticed the left reverse light was… out (saw my car's reflection in building window); the service rep took care of fixing it right away.Thank you for sharing your experience with us at Kia of Irvine! We're glad to hear that our team efficiently handled all the services and quickly addressed the reverse light issue. We appreciate your trust in us, and we're here whenever you need assistance!
Excellent service
by Nabeel on 04/15/2025Car service is fast, customer service is awesome! Daniel did a great jobNabeel, thanks for sharing your kind words for Daniel and the Kia of Irvine service team. It was a pleasure to assist you with your vehicle!
Quick and easy
by Patrick on 04/08/2025Ricardo did a great job explaining what was going on with the car. The experience was straight forward and stress free. All you can ask forPatrick, we're delighted to hear that Ricardo made your experience at Kia of Irvine straightforward and stress-free. Thank you for sharing this positive feedback!
Disappointed with Service at Kia of Irvine
by Jose on 04/02/2025I recently brought my car to Kia of Irvine for service and was informed by the service rep that a software upgrade was required due to a recall. However, they were unable to perform the upgrade because their technicians lacked the proper… training. I was told I would receive a follow-up call regarding the issue, but that call never came. This kind of poor communication and lack of preparedness is unacceptable, especially for something as critical as a recall-related update. If Kia is aware of a necessary software upgrade, their service team should be fully trained to handle it. Unfortunately, my experience at this dealership has left me questioning their professionalism and reliability. I expected better and will likely take my business elsewhere in the future.Much Appreciation for excellent Customer service!
by Amanda J Brill on 04/01/2025The engine in my car went up about a month ago… I brought my car into Kia of Irvine and met with Danny Acosta … he greeted me with a warm smile and was very efficient at checking my vehicle in. All throughout the process, Danny was very… informative and worked with me through the whole process, always maintaining the professionalism of excellent customer service. I am giving him a 5 star review, because I tell you folks… you will have a difficult time finding someone better than Mr Acosta to work with. Thank you to the team at Irvine for being so incredible and a very special Shout out to Mr Danny Acosta for being Epic! If the higher ups in Kia get to read these reviews, please give Mr Acosta the reconfigured he deserves for a job well executed! Kudos to you Danny and your team! Cheers! Amanda J BrillAmanda, thank you for sharing your experience with Danny and the team at Kia of Irvine! We're delighted to hear that his professionalism made a positive impact on your visit. Your feedback is greatly appreciated, and we'll be sure to pass along the kudos!
warranty service
by Anthony N on 04/01/2025Brought in my Telluride to get some warranty work done Danny at Kia of Irvine was great and friendly. He reached out to me when my vehicle was done and when I arrived to pick it up, he took care of me ASAP. Great service and even better… customer service. 5 stars to DannyAnthony, we're delighted to hear that Danny provided you with excellent service at Kia of Irvine. Thank you for sharing your experience and giving us a 5-star review!
The king of Kia
by Mason on 03/21/2025Ricardo hd great customer service when I dropped my car off for an oil change. Everything was smooth. Dealership was clean. I’ll be coming back!Mason, it's wonderful to hear that Ricardo provided you with great service during your visit at Kia of Irvine. We're glad everything went smoothly and look forward to welcoming you back!
Happy customer
by Al on 03/20/2025Daniel made my experience waiting for my oil change service very comfortable. He gave me the price and time I needed to wait. When the service was completed Daniel explained what the car needed for future maintenance. He was very nice and… helpful.We're delighted to hear that Daniel made your oil change experience comfortable and informative at Kia of Irvine. Our team is always here to help with any future maintenance needs you may have. Thanks for sharing your positive feedback!
Very bad customer service
by George Hanna on 03/17/2025Very bad experience. Try to overcharge me for services . Start at beginning with $99 for tire rotation and balance and ended by 225 which i declinedGeorge, I'm sorry to hear about your experience with the service charges. We strive for transparency in our pricing and it's concerning that this wasn't reflected during your visit. Please reach out so we can address any misunderstandings or concerns you may have had. Thank you, Dennis Weaver - General Manager - dweaver@kiaofirvine.com
Great experience and honest salesman!
by David Liehn on 03/05/2025I had a great experience at KIA Irvine. Ricky P was my salesman. Although he had just started at KIA, he was very knowledgeable of the auto industry and the car buying/leasing process. Whenever I had a question, he was able to answer it and… he really worked with me on my lease payments. I felt like a valued customer and he definitely took the time to earn my business. For a car salesman, he seemed like a very reliable and trustworthy guy.David, we're delighted to hear that Ricky made your experience at Kia of Irvine a positive one. It's great to know he provided knowledgeable and trustworthy service during your lease process. Thanks for choosing us!
Excellent customer service!
by Jack on 02/25/2025updated 03/04/2025Very professional and excellent customer service. They were able to find fix my problem where other kia dealers couldn't. Amanda at service department was very helpful, knowledgeable and offered excellent service.Jack, we're delighted to hear that Amanda and the Kia of Irvine team were able to resolve your issue with such professionalism. Thank you for sharing your experience!
Kia of Irvine A+ Experience
by MToole on 03/01/2025Had a fantastic experience working with Danny at Kia Irvine. He provided excellent customer service, was communicative, friendly, and knowledgeable. Probably the best auto service experience I have had.We're delighted to hear that Danny provided you with such an outstanding experience at Kia of Irvine. Thank you for sharing your feedback and kind words!
Great experience getting a software update and seat switch replaced.
by Robert S on 03/01/2025Had to get a few minor recalls done. Software updates and a seat switch fixed. Andrew was great and gave me an accurate estimate when the vehicle would be ready.Robert, we're glad to hear Andrew provided you with excellent service at Kia of Irvine. Thanks for trusting us with your vehicle's recalls!
Ignore or Not Ignore the Customer
by KG1212 on 02/27/2025I caution against any single lady or mother wanting to purchase a car or get work done at this dealership. I wanted to buy an EV9 that they had in stock. I made an appointment to test drive it and went in and was told you can’t test drive… an EV9 as the sales guy walked right by me. I asked about the VIN I was interested in purchasing and was told that no sales members were available. Keep in mind there were 6 sales guys sitting around and 1 customer in the store shopping. I went back to try to just look at the vehicle again a week later, with my two teenagers in tow, no sales guy came to help. Again, I had the vin of the vehicle on the lot and was unable to get anyone’s attention as the sales guys all turned their backs. The next day I walked in with my boyfriend and told him he can do all the talking, I’ll just stand back. A salesman came up to us within 30 seconds. We didn’t have an appointment, but that didn’t matter. My boyfriend asked to test drive an EV9 and the salesman left momentarily and came back with the keys, handed them to my boyfriend and asked us to return in 10 minutes. Once we returned he proceeded to stick around and answer any questions we had. Please see note above where I was told they don’t let people test drive EV9s. I ended up taking my business to Car Pros in Huntington Beach where I was able to get great service and an even better deal on a new EV9.It's disheartening to hear about your experience at our dealership. We strive for inclusivity and attentive service, so it's concerning that this wasn't reflected during your visits. Your feedback is invaluable in helping us improve, and we'd appreciate the opportunity to discuss it further with you if you're open to it. Please feel free to reach out anytime. Thank you, Dennis Weaver - General Manager - dweaver@kiaofirvine.com
Ivan, we're delighted to hear that James and our team at Kia of Irvine made your car-buying experience smooth and enjoyable. Thank you for choosing us, and we hope you're loving your new ride!
by Kia of Irvine on 04/21/2025