Norm Reeves Volkswagen Superstore
Customer Reviews of Norm Reeves Volkswagen Superstore
Review type:
Great experience!
by Tiguanluv on 04/11/2016Bought a new Tiguan and had a great experience. Sales staff were there to make it work for us and the whole process was great...super happy with our car and the staff that made the process quick and efficient !!Found what I was looking for!
by TommyAnon on 09/12/2015updated 11/04/2015Found what I was for at an affordable price at Norm Reeves. Fast, friendly, thorough, and a huge selection of vehicles!Happy with My VW Beetle Convertible!
by Arrowsmith51 on 09/11/2015April Dean worked with me to see that I received the best purchase possible. She listened to my needs and delivered. Thank you, April!Norm Reeves Irvine
by guilermo on 08/28/2015after being frustrated with other VW staff dealers, all of your Norm Reeves staff where EXTREMELY helpful from the moment I made the initial phone call when I spoke to your salesman Mr. Andrew.... I thank each and one of your staff for… reliving and making my VW car purchase a positive experience.Thank you for writing such an awesome review about your experience at our dealership! We appreciate the feedback and are pleased that your vehicle purchase experience with Andrew was so positive. We are happy to hear about your positive experience with us. Visit us on Twitter and Facebook for access to our exclusive specials. Your Norm Reeves Volkswagen Superteam
A Relatively Painless Buying Process
by ShaunaMcf on 08/27/2015Jon Smiley was very helpful and easy to talk to. The Costco membership prices made the buying process much easier. They still did some of the "Let me go talk to my manager" which was a waste of time.Thank you so much for your kind and honest review of Norm Reeves Volkswagen Irvine. We always appreciate any feedback. It was a pleasure to do business with you and we hope to see you again in the future! Your Norm Reeves Volkswagen Superteam
Bought an Awesome VW from an Awesome Dealer
by Erwin0354 on 08/15/2015No pressure sales, easy to work with associates and team members, everyone seemed interested in making ME happy, rather than "making a deal".Thank you for the excellent review! It is great to know that our staff was able to provide you with pressure-free and knowledgeable service. Please feel free to call or stop by if there is anything else we can do to help you. Also, make sure to visit us on Facebook and Twitter to take advantage of our exclusive specials. Your Norm Reeves Volkswagen Superteam
What a departure from previous experience!
by Corinne_Marie on 07/29/2015updated 08/06/2015Our experience with Norm Reeves Volkswagen was excellent! My husband and I purchased a VW Golf, after test driving several cars (thank you April Dean!) and are so happy with it! April was patient, knowledgeable, and a pleasure to work with.… Many thanks to Louis Davies whose knowledge and professionalism added to the very positive experience and to Moe Yousofzai who provided expert guidance on the financial decisions. Our experience at Norm Reeves Volkswagen was top notch in every respect.Norm Reeves Volkswagen
by Vanessa73 on 07/02/2015It was fast and I did not feel pressure. My salesperson, Robert Yang, was very helpful. I was bringing back a lease, and I wanted to purchase the same type of car.Thank you for leaving us this great review, Vanessa. We are very happy to hear that Robert could be so helpful during your recent visit with us. If you need anything else, please don't hesitate to let us know! Take care. Your Norm Reeves Volkswagen Superteam
Easiest Purchase Experienced
by HayBrian on 05/04/2015This was by far the easiest experience I have ever had in purchasing a car. The online description was 100% accurate. The trade in value offered us was higher than anyone else we consulted. The sales process was completed in under 3 hours,… including the time it took us to decide what we wanted. There was never any pressure applied. They were not only professional with me, but also treated my wife as an equal partner in the process and helped keep my 4 year old occupied throughout. If I could rate them higher than 5 stars, I would.Brian, thank you for this review. We really appreciate you leaving us your input. We are very pleased to hear that we're able to make your car shopping experience so pleasurable and stress free. We are glad to hear you a loving your new purchase. If you need anything else in the future please feel free to come back and visit us any time! We hope to see you back in again soon! Your Norm Reeves Volkswagen Superteam
Robert Yang and Henry (the dynamic duo)
by maureenf2 on 02/04/2015Robert Yang and Henry took good care of me! Happy with their service and my purchase:-) My new GLI is awesome! Maureen F.Thank you for your review, Maureen. We're glad to have Robert and Henry on our team and that we could provide you with a positive experience. If you ever need anything in the future, please don't hesitate to let us know. Take care! Your Norm Reeves Volkswagen Superteam
Bought a Jetta
by OC_Mikey on 12/21/2014I bought a used Jetta from TJ in the internet department. He was very easy to work with and it was a pressure free experience. Make sure you ask for him.Thank you for sharing this feedback, and congratulations on your new Jetta! We hope you are enjoying it so far. If there is anything else you need now or in the future, please let us know! Best, Your Norm Reeves Volkswagen Superteam
New Car Purchase
by RYK on 10/24/2014Got back to me quickly. TJ, the salesman, rocks. Fair price. Worked with me with my special requests to have the car ready the way that I wanted it ~ not just what was convenient for them! Hoping to buy a second car from you later this… year for my wife! Sincerely, Randy KentRandy, I am very happy to hear that your overall experience with TJ has been efficient and pleasant. Our team takes customer service very seriously, and it is wonderful to know that you are enjoying your new car. Thanks so much for sharing this feedback and giving us the opportunity to earn your trust in our business! If you have any questions about anything, please feel free to give us a call or stop back in. Sincerely, Your Norm Reeves Volkswagen Superteam
VW Brand
by Crials on 10/03/2014I had a great salesman Gary, he took the time to sale me on the brand. He pointed out have I could not go wrong by becoming antiquated with the VW brand plus how safe the brand is. When it came down to closing the deal, Jeff would not… budge, so my wife ask for his boss "The VP." He came in, gave us a fair price and compelled us to purchase two VWs.Thank you for these kind words, and congratulations on your purchase of two great new VWs! We hope you and your wife are enjoying them so far! One of our top priorities is ensuring that our customers receive all the information they need to make a choice that is right for them. It is wonderful to hear that Gary was able to point out some of the features that the Volkswagen brand offers its drivers. We hope you will come back and see us for anything you need in the future! Don't hesitate to give us a call or come back in if you have any questions or concerns. Sincerely, Your Norm Reeves Volkswagen Superteam
Great Buying Experience
by PatriceSJC on 09/23/2014Everyone in both Sales and Service was great to work with. They were very polite, professional and efficient, and made it a great experience to purchase my Passat.Patrice, Thank you for sharing this excellent feedback about your purchase with Johnnie! Our top priority is providing exceptional customer service to every customer, and we are proud that this commitment was shown to you throughout your visit with Johnnie. Congratulations on your new Passat! We hope you are enjoying it, and we look forward to seeing you again in the future! Best, Your Norm Reeves Volkswagen Superteam
Bought a CC
by Yeezus on 09/12/2014I really appreciate robert yang providing me the dopest service in the course of buying my car. Best luck in the future.Thank you so much for taking the time to provide such great feedback! Our primary focus is to provide each and every customer with exceptional service, and we are happy to hear that Robert showed you his commitment to this goal. Don't hesitate to reach out to us if you have any further questions or needs. Best, Your Norm Reeves Volkswagen Superteam
GREAT CAR BUYING EXPERIENCE
by HappynJetta on 08/16/2014When I visited Norm Reeves Volkswagen I really wasn't sure if I would buy anything. I met salesman Richard F. He was very courteous and professional. I was impressed with how much he knows about the cars he sells and competitor cars as… well. He really helped guide me in my decision-making process. I was set on a price and he worked hard and got me the price I wanted. I would definitely recommend this dealership and Richard F. to others. Thank you and I am very happy I went with a VW!!Thank you so much for your kind words and recommendation! We are so pleased to hear that you are enjoying your new Jetta! Our top priority is ensuring that our customers receive all of the information they need to choose a new vehicle that is right for them. We are glad that Richard was professional and informative throughout your purchase. If you need anything in the future, we hope you will once again choose us! Best, Your Norm Reeves Volkswagen Superteam
Forget 'prices' or 'selection' -- try 'super service'!
by justin71 on 08/13/2014We had a great experience at the new Norm Reeves VW. We didn't initially have our trade in with us so we completed our purchase over the course of a few days. We got to work with two knowledgable and friendly sales reps, Johnnie P. and… Robert Y. Both were very helpful and genuinely interested in getting to know us and help us find something that met our goals. Wrapping it up, Dan helped us seal the deal and drive away in our new Tiguan. This is our sixth Volkswagen and I'll be happy to return to Norm Reeves when we're ready to get number seven.Congratulations on the purchase of another great Volkswagen, Justin! We hope your family is enjoying it so far, and we appreciate you taking the time to share this excellent feedback. Our number one goal is customer satisfaction, and it is rewarding to know that our team was accommodating throughout your visit and showed you their commitment to customer service. We look forward to working with you again in the future! Best, Your Norm Reeves Volkswagen Superteam
Volkswagen Tiguan
Volkswagen Taos
Volkswagen Jetta
Thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. Its great to hear that April listened to your needs and that you were satisfied with her services. We will share your comments with our team and we look forward to seeing you at our dealership in the future. Your Norm Reeves Volkswagen Superteam
by normreeves2 on 09/16/2015