Tuttle-Click Ford Lincoln
Customer Reviews of Tuttle-Click Ford Lincoln
Review type:
awesome no pressure sales experience
Polite, Prepared, Professional
by Guoping on 12/19/2014Mechelle was excellent. She greeted us warmly, had the car we wanted see parked by the door, and let us know that she was prepared. She was persuasive but not pushy in discussing features and options we might want to consider. We came… prepared to buy the basic MKC and her recommendations were the main reason we bought the high-level MKC. And any time you can persuade my wife to buy a luxury item, you have demonstrated why you are in the big leagues. Everyone we encountered was polite, prepared and professional. Our son wants to by a MKZ and we will be back.Fusion Purchase
by RAB100 on 12/19/2014Pleasantly surprised. Was planning on bidding my final choice on line and ultimately bought on site because of the no nonsense no games approach!! Met a price point late in the evening based upon an online bid. Also met my credit union… rate for excellent credit. Also walked from accross the street dealership and kept the same Sales Rep and did not have to start all over.Thank you for writing such an awesome review about your experience at our dealership! We appreciate the feedback and are pleased that your vehicle purchase experience with our sales and online team was so positive. We always do our best to make sure all of our customers will be satisfied. We look forward to seeing you again. Sincerely, Shirley | shirley@tuttleclick.com
Great Experience
by Paul_66 on 11/17/2014updated 12/09/2014Janie the service manager was very friendly, easy-going, and honest. She offered me coffee, cookies, and a place to wait. She even checked up on my while the work was being performed to see if I was OK. When the work was complete, she went… over all the details of the work that had been performed on my vehicle. It was a very pleasant experience.Hi Paul and thank you for your kind words. We are very happy to hear that Janie was so attentive during your visit to our dealership, and that she gave you some insight on all the details of the work that has been done! Thank you again and we look forward to working with you again in the future! Sincerely, Shirley | shirley@tuttleclick.com
Great customer service
by Apackman34 on 11/13/2014updated 12/08/2014Janey had awesome customer service and looked into everything little thing that I requested. She made sure I was up to speed on everything that was going on with my car and my car is working fantastic.Highly recommend Tuttle Click for service and maintenance
by Brett_Edmunds on 11/15/2014I needed new tires and normal maintenance on my Ford Mustang. Paul Parsons helped we with this work. Paul gave me his personal mobile phone number so that I could reach him 24/7 while my car was serviced. I also used the Tuttle Click text… messaging interface to quickly communicate with Paul during the time of the servicing. Paul made certain that he reviewed each recommended service with me and let me make the final decision on whether to go forward with each service (since this impacts the final cost). Paul gave accurate estimates for each service that needed to be performed. Overall, Paul is extremely attentive to meeting the customer's needs.Thank you for taking the time to share this wonderful feedback with us! Were thrilled to learn that Paul has taken care of you, accommodated your needs and provided you with a personalized and dedicated service. For all of our customers who walk through our doors we want to demonstrate world class service and nothing less. Please feel free to reach out to us with any questions or future auto needs as we are always here to help. Sincerely, Shirley | shirley@tuttleclick.com 
Great Service
by Shealee15 on 11/05/2014updated 11/14/2014Mechelle Williams was awesome! She sold me right away with the Ford Edge!! I am in love with my new car! Great service!Shealee, thank you for taking the time to leave us this review and congratulations on your new Ford Edge! Its a pleasure to hear that Mechelle was able to take care of you. If there is anything more we can do for you please come back and see us any time! Take care! Sincerely, Shirley | shirley@tuttleclick.com
Great Service and Attention to detail
by corey_b_i on 10/16/2014updated 11/07/2014My Service Advisor, Mike Towles was so attentive and his knowledge of automobiles is impressive. I greatly appreciate how he explained things so well and responded to all my questions and concerns.Hello Corey and thank you for your feedback. We're very happy to hear that your experience was nothing short of exceptional. Our staff and customers are very important to us and we want to be able to provide them with the kind of service they deserve and I am delighted that Mike was there to take care and address all your questions and concerns. Come and see us again! Sincerely, Shirley | shirley@tuttleclick.com
Great customer service
by robertsfamily on 10/16/2014updated 11/07/2014All our questions and requests were answered. Janey in Service Dept was terrific and kept us informed during our repair. We are repeat customers here as well.Thank you for taking time to share your experience with us! We strive to ensure that no question or concern goes unanswered and its encouraging to know that Janey able to show you dedicated and personalized service. Thank you for your repeat business and we look forward to seeing you again! Sincerely, Shirley | shirley@tuttleclick.com
Great service with a smile
by Dawnette on 10/17/2014updated 11/07/2014I appreciated the great customer service from Marcin and especially to Dean for going the extra mile for me. I would buy my next car from them. Great service with a smile, it doesn't get better than that. Thank you Both!!At Tuttle-Click Ford, our number one goal is customer satisfaction. We train our staff to go the extra mile and give the customer a positive experience. We are very pleased you enjoyed your recent visit and that Marcin and Dean were able to satisfy that. We hope you will continue to use our dealership for your car buying and service needs. Thank you for your great review! Sincerely, Shirley | shirley@tuttleclick.com
Awesome Experience
by Robbie_63 on 10/17/2014updated 11/07/2014Brandon was perfect to deal with. He was professional but not pushy. He was very knowledgeable about the truck and diesels in general. It was nice to have someone that new his product.Robbie, thanks for this nice review! Brandon truly knows his stuff. We make sure that all of our employees are knowledgeable and courteous and he will be glad to hear you were able to perceive that. His consistent professionalism and knowledge makes each and every customer leave our dealership satisfied. Thank you and we look forward Sincerely, Shirley | shirley@tuttleclick.com
Best Service
by RelaxTan on 10/25/2014updated 11/06/2014My service adviser, Jane was very attentive to my situation concerning my 2000 Mercury. I am on a limited income and she recommended only services that required immediate attention with the recommendation of follow up at a later date. I… would recommend your service department to my friends and family. Thank you Jane and Tuttle-Click Ford.We are truly grateful for this awesome review! We are thrilled that Jane was able to take care of you. She is a great asset to our team and we appreciate her providing you with the service that you deserve. Thank you for your recommendation and we look forward to the opportunity to service you in the future. Sincerely, Shirley | shirley@tuttleclick.com
How Did I Feel When I Walked into The Dealership
by JanetLo on 11/03/2014Mechelle Williams, Internet/Fleet Sales Manager was very welcoming, warm and friendly. She made me feel like a welcomed guest and a VIP. She asked me if I needed my car washed, and it was washed. She offered again to go over any questions I… might have about my new car. She took photographs of me and my sister posing in the vintage Woody. We had fun while waiting for a car wash! I feel I can come into the Dealership with ease, and was impressed by all the considerations.Janet, thank you for taking the time to share this terrific review! Mechelle is a great asset to our team and she will be grateful to read your nice comments. Were pleased to hear that you were impressed with the service you received from us. If you need anything else in the future please feel free to come back and visit us any time! We hope to see you back in again soon! Sincerely, Shirley | shirley@tuttleclick.com
Experience
by Pegah on 10/29/2014Mike was so helpful. He took care of everything very fast and I was out the door in no time. ThanksThanks for the outstanding review! We are very happy that we completed your service quickly and that Mike was there to help you! Thanks again and we look forward to seeing you soon! Sincerely, Shirley | shirley@tuttleclick.com
Customer
by Rossmom on 10/07/2014updated 10/22/2014Paul Parsons is more of a friend when I go in for service. He remembers me, my car and my history. That is so nice for me.We are truly grateful for this awesome review! We are thrilled that Paul was able to take care of you. He is a great asset to our team and we appreciate him providing you with the service that you deserve. Thank you again and we look forward to the opportunity to service you in the future. Sincerely, Shirley | shirley@tuttleclick.com
Reliable Service at Tuttle-Click
by Jcmillik on 10/17/2014Excellent communication once I finally got settled in with Brian Carson....went through a few folks to get to him, since Don Palmer left. He and the Manager worked with me to get a lot of work done on my car and helped a lot with the… pricing. I love that Lincoln LS and now I can keep it for few more years. However, when I need a new car, I will get it at Tuttle-Click.Thank you for writing such a great review about our dealership! We appreciate the feedback and are pleased that your service experience was so positive. We always do our best to make sure all of our customers leave completely satisfied with the work performed on their vehicle. I am glad that Brandon and the rest of the team was there to take care of you and your vehicle. We look forward to seeing you again. Sincerely, Shirley | shirley@tuttleclick.com
Best customer service writer I had the pleasure to work with in service
by Mary_MKT2014 on 10/02/2014updated 10/10/2014My service writer, Janey Neuenswaunder, was exceptional at managing my service needs. In less than 48 hours, she was able to get me in and out of a loaner that had to be towed arranged for enterprise at no inconvenience to me and she had my… car serviced and back by Wednesday afternoon!Hello Mary and thank you for the kind words! We couldn't be happier that you enjoyed your experience here at our dealership and that Janey was there to provide you with such exceptional service! Thank you again and we look forward to the opportunity to see and service you in the future! Sincerely, Shirley | shirley@tuttleclick.com
Great team at Tuttle Click Ford in Irvine!
by Douglas_Family on 10/02/2014updated 10/10/2014Our Salesman, Kevin, was super helpful, and professional. He listened to what we wanted and then led us through all the choices available. In the end, he helped us find the perfect vehicle to fit our needs. The Finance Manager, Calvin… was also excellent. We actually enjoyed our time at your dealership.Congratulations on your new purchase, Douglas! Thank you for taking the time to write about your experience with us. Kevin is determined to deliver detail-oriented, honest, and personalized customer service. Your glowing review is a reflection of his intense dedication to going the extra mile to please our guests. I'm so happy to hear that he was able to help find the perfect vehicle for you. We would love to work with you again. Sincerely, Shirley | shirley@tuttleclick.com
Fast and friendly service done right the first time.
by tdunivin on 07/01/2014Service writer did a great job. Friendly, knowledgeable and seemed genuinely interested in taking care of everything and doing it right the first time. He kept me informed of how the repair was coming. When it turned out the part needed to… be ordered, he was apologetic and seemed genuinely concerned about the inconvenience in having to come back again. It was a real pleasure to deal with him and I will certainly ask for him when I return for service in the future.Leasing 2014 Lincoln MKZ
by pdudewicz on 06/27/2014Personal attention, seriously interested staff, extreme patience with tutorials as needed with the '14 MKZ. There are a lot of features which are high-tech, which need to be explained and demonstrated, several times more than once!There must be better out there
by kcw1 on 01/29/2009If you enjoy dealing with surly employees, you will love this dealership. I'm still waiting for a warranty part after a month.Excellent Dealership! Flavio Great Salesman!!!
by tonkaman615 on 03/15/2014updated 04/29/2025The sales experience was fantastic! Flavio was a pleasure to work with and did an excellent job! I felt he was looking out for my best interest, not just making a sale. He was extremely helpful and courteous. I looked into several other… Jeep dealers in So. Cal. and Tuttle Click was by far the best in service and price!!!Thanks so much for the kind words and congratulations on your new car, Richard! I am so pleased to hear that Flavio and our team were helpful and accommodating throughout your car-purchasing experience. Our number one goal is providing exceptional service to each and every customer and it is always rewarding to hear when we achieve this. We hope to see you again for any future needs! Sincerely, Shirley
Your fantastic review was quite a refreshing read! Congratulations on your new MKC! I am sure you are continuing to enjoy it. I am happy that Mechelle provided you with pressure-free, efficient, professional and well-informed customer service. We understand that the search for a new vehicle has the potential to be a stressful experience; that's why we do everything we can to ensure each of our guests leaves our dealership behind the wheel of their dream car with the confidence that they have made the right decision by coming to our dealership. Thank you and we look forward to seeing you again! Sincerely, Shirley | shirley@tuttleclick.com
by tuttleclick on 12/22/2014