Audi of Downtown LA
Customer Reviews of Audi of Downtown LA
Review type:
Best Car Salesman
Awful
by CSuttle on 10/03/2024I purchased a 2023 Audi Q3, and while I loved the sleek design and performance, my experience with the dealership and the company has been extremely frustrating. After making the purchase, the company refused to provide me with a sales… contract for 28 days. Upon receipt the dealership had committed fraud adding items to the due bill, adding insurance, even providing different numbers to the DMV allowing them to pocket more. Despite numerous attempts to resolve these problems through direct communication, I was left with no choice but to sue the company, which was ruled in my favor on September 10, 2024. Even after taking legal action, Audi Downtown LA still refuses to pay or take responsibility for their negligence. What was supposed to be an enjoyable experience of owning a luxury vehicle has turned into an ongoing battle. I regret having to deal with this lack of accountability and poor customer service, and I would advise others to be cautious when dealing with this dealership, especially if you expect them to stand by their word and services. Avoid at all cost, go to Beverly Hills it’s night and day difference.Best Car Salesman
by Pamela on 07/31/2024Eric is an amazing sales person. He is very personable and knowledgeable. I have recommended Eric in the past to friends and family. I have purchased a couple cars from him and always come back to Audi of DTLA because of him. He is the… number 1 salesman in my book!Thank you, Eric, for your wonderful feedback! We truly appreciate your kind words about Eric and are thrilled to hear about your positive experiences at Audi Downtown LA. Our team strives to provide exceptional service, and it's fantastic to know that Eric has made such a lasting impression on you. We look forward to assisting you again in the future and hope to see you soon! Sincerely, The Team at Audi Downtown LA
Best experience ever!
by Jessica on 06/18/2024Ash and Ary are amazing!!! So incredible at what they do and so professional. We are so happy with our Audi and with the experience we had working with them.Thank you, Jessica, for the 5-star review and for recognizing Ash and Ary's professionalism. Looking forward to assisting you again in the future! Sincerely, Chance Corbitt | General Manager | chancecorbitt@dtlamotors.com
Excellent Team
by Mateo on 06/17/2024Clear plan by sales person. Transparent. Kept me up to date.Thank you for the positive review, Mateo! We appreciate your feedback on the clear and transparent sales process at Audi Downtown LA. We always aim to keep our customers informed every step of the way. We look forward to assisting you again in the future! Sincerely, Chance Corbitt | General Manager | chancecorbitt@dtlamotors.com
Great Experience
by Jordan on 06/08/2024Nick was awesome very knowledgeable and not pushy.Thank you, Jordan, for sharing your positive experience with us at Audi Downtown LA! We're glad to hear that Nick provided you with excellent service - knowledgeable and not pushy. We appreciate your feedback and look forward to welcoming you back in the future! Sincerely, Chance Corbitt | General Manager | chancecorbitt@dtlamotors.com
Customer Service is King
by Robert G on 06/07/2024Customer Service was the BEST. No judgement. Everyone that was coming in to the dealer was treated with equal respect and enthusiasm. I've been to so many other dealers (Audi, sadly) where I was "pre-judged" based on my appearance and not… given any time, none. My E-Tron GT is amazing, and Audi DTLA won my business, while other missed out because of poor customer service. I have an Audi dealer near my house in Norwalk.... and will never go there again. I will drive to DTLA to get my service without hesitation. This has been my experience, over and over, at DTLA Audi. Everyone IS great.Thank you, Robert, for sharing your outstanding experience with us at Audi Downtown LA! We are delighted to hear that our team provided you with the best customer service, treating everyone with equal respect and enthusiasm. It is wonderful to know that your E-Tron GT has exceeded your expectations, and we are grateful that you chose to do business with us. We appreciate your kind words and look forward to welcoming you back in the future. If you ever need anything, please do not hesitate to reach out to us directly. Thank you for choosing Audi Downtown LA! Sincerely, Chance Corbitt | General Manager | chancecorbitt@dtlamotors.com
Great Service Advisor
by PN on 05/28/2024Valentine Rautescu is an exceptional service advisor. He is efficient, gracious and very helpful. It's a pleasure working with him.Thank you, Valentine, for your kind words and for highlighting the excellent service provided by Audi Downtown LA. We truly appreciate your feedback and are glad to hear that our service advisor, Valentine Rautescu, was efficient, gracious, and helpful during your visit. We look forward to assisting you again in the future. Sincerely, Chance Corbitt | General Manager | chancecorbitt@dtlamotors.com
Amazing Experience
by Michael on 04/13/2024Nabeel was amazing and made everything super easyThank you for taking the time to review Audi Downtown LA, Michael. We're glad to hear that you found the process to be smooth and easy. If you have any further questions, please don't hesitate to let us know. Sincerely, Chance Corbitt | General Manager | chancecorbitt@dtlamotors.com
The best
by Dan on 04/11/2024The sales team led by Ash Ali were great. Could not have asked for better. We have previously leased several Audis at different dealerships, and this has been best. Great team. The showroom and facilities were spotlessly clean and the… rest of the staff very pleasant and friendly.Dan, thank you for writing this amazing review for our team! At Audi Downtown LA, we always appreciate customer feedback, and we are pleased to hear that our team provided a comfortable and welcoming visit. We hope to earn the opportunity to work with you again in the future. Please let us know if you have any questions. Sincerely, Chance Corbitt | General Manager | chancecorbitt@dtlamotors.com
Partner
by Cary on 03/23/2024the ease of the entire processThank you for this amazing review! I really appreciate your business, Cary. Sincerely, Chance Corbitt | General Manager | chancecorbitt@dtlamotors.com
Highly recommended
by Happy_RS3_Owner on 03/15/2024Nikki and Perry were very attentive and I felt well cared for when I called and visited the dealership. We worked out a reasonable deal on the car and they had me on my way in relatively short order.Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. I will share your comments with Nikki, Perry and our team and we look forward to working with you again down the road. Sincerely, Chance Corbitt | General Manager | chancecorbitt@dtlamotors.com
DTLA Sales People Are Wonderful
by BOLDFITNESS on 02/15/2024Kennedy and Ash (sales) were great; the finance lady (name?) was very nice and explained everything in detail. Everyone I have interacted with at DTLA has been very friendly and professional. I even got a free hat with my $50k… purchase... it was a nice touch and should be a standard thank you gift for every sale.We really appreciate you being so kind as to write this review about our dealership. We try our best to stand out from other dealers in terms of service excellence. It’s quite an accomplishment to hear that our team here at Audi of Downtown LA provided you with the best dealer experience ever! Thank you so much. If you have any further needs, do not hesitate to come back to see us. Sincerely, Chance Corbitt | General Manager | chancecorbitt@dtlamotors.com
Wonderful and super respectful!
by Roni on 12/23/2023The service was excellent and very respectful! Our experience was dramatically better here compared to other dealerships. We felt wonderful to purchase our car here. No one tried to force us to buy anything or manipulate us. We could take… our time to make a decision with no rush or pressure. The dealers were very nice snd friendly to us and our kids. The kids actually really enjoyed the experience, they had hot chocolate and TV while we considered the car. Since we purchased the car over the weekend, the bank was closed. The dealers therefore suggested to bring the car to us the day after. We then went together to the bank in our neighborhood- that made our life so much easier!We are thrilled to read your review, Roni! Thank you for sharing your positive experience with us. Your satisfaction is our utmost priority, and we are glad we delivered on providing exceptional service. We can't wait to welcome you back for more wonderful experiences! Sincerely, Chance Corbitt | General Manager | chancecorbitt@dtlamotors.com
My Experience
by Aubrey on 12/17/2023Genesis my service lady was Amazing and followed up every time she promised she would - It's because of my customer service experience with her that I would highly recommend you guys to others. Please make sure Genesis knows how happy I am… with the whole experience.Hi, thanks for your praise and kind comments about our team. Your recommendation means so much to us and we're so happy to have earned it. We do hope we can be of assistance in the future. Take care! Sincerely, Chance Corbitt | General Manager | chancecorbitt@dtlamotors.com
Ary was the best!!
by Talar on 12/15/2023The staff was great. Ary is super helpful and responsive. He’s still in touch weeks after I bought my car, and helps me troubleshoot or explains what Audi plans to update in the future.Thank you so much for taking the time to write such great feedback, Talar. Our primary focus is to provide each and every customer with exceptional service, and I am extremely happy to hear that Ary was able to satisfy that. Don't hesitate to reach out if you have any further questions or needs. Sincerely, Chance Corbitt | General Manager | chancecorbitt@dtlamotors.com
Ash + Amir Q5 Sportback Sale
by TS on 12/07/2023Ash and Amir were incredibly helpful and swift in finding me my car. I had specific preferences, and the car wasn’t available locally, so they quickly tracked it down and had it at the dealership that day. They were very communicative… throughout without being aggressive and I felt like they had my best interests in mind. Top notch experience with those guys.Thank you for leaving this remarkable feedback. We appreciate your comments and are happy to hear that Ash and Amir were able to meet your needs. At Audi of Downtown LA, we always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you again down the road! Sincerely, Chance Corbitt | General Manager | chancecorbitt@dtlamotors.com
Great experience at Audi LA
by David on 11/07/2023Pablo Benitez took great care of me, communicating clearly and honestly. I was also pleasantly surprised that he remembered me from my last visit!Thank you so much for taking the time to write such great feedback, David. Our primary focus is to provide each and every customer with exceptional service, and I am extremely happy to hear that Pablo was able to satisfy that. Don't hesitate to reach out if you have any further questions or needs. Sincerely, Chance Corbitt | General Manager | chancecorbitt@dtlamotors.com
Excelente Representative
by Mayra on 11/04/2023Pablo took care of me so that my car’s service was completed in a timely manner. Everyone was attentive and made sure I was comfortable while I waited for my vehicle.Mayra, thank you for taking the time to share your feedback. Each employee is a valued member of the Audi of Downtown LA team and we all strive to provide excellent service! We look forward to seeing you again in the future. Thanks again! Sincerely, Chance Corbitt | General Manager | chancecorbitt@dtlamotors.com
Great Experience
by Tony on 10/16/2023Professional, knowledgeable, and straight to the point. No long drawn sales process.Hi Tony, and thank you for the positive feedback. We're very happy to hear that you enjoyed your visit here with us at Audi of Downtown LA. We are driven to offer great customer care and we strive to provide the best service experience. Thank you again and we hope to see you again soon! Sincerely, Chance Corbitt | General Manager | chancecorbitt@dtlamotors.com
Great service
by Ana on 08/23/2023updated 08/29/2023I had a very good experience starting with the sales associate Daniel, the sales manager and finance manager overall a very pleasant experience felt like family and they had the best interest in the client not just trying to add another… sale to their goal!!!Thank you for recognizing your experience at Audi of Downtown LA. I consider customers as part of our family, and as an extended part of our family, I want you to receive the kind of treatment each of us would want and expect. I look forward to working with you in the future and hope you keep us in mind the next time you are car shopping. Sincerely, Chance Corbitt | General Manager | chancecorbitt@dtlamotors.com
Excellent service department
by Kevin on 08/26/2023Fast service! And fixed it right the first time!Kevin, thank you for your kind words. I know servicing your vehicle takes time out of your day and I strive to make every experience a pleasant one. I am extremely happy that you left satisfied and I do appreciate your business. Sincerely, Chance Corbitt | General Manager | chancecorbitt@dtlamotors.com
Thank you, Eric, for your wonderful feedback! We truly appreciate your kind words about Eric and are thrilled to hear about your positive experiences at Audi Downtown LA. Our team strives to provide exceptional service, and it's fantastic to know that Eric has made such a lasting impression on you. We look forward to assisting you again in the future and hope to see you soon! Sincerely, The Team at Audi Downtown LA
by Audi Downtown LA on 08/01/2024