Beverly Hills BMW
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Customer Reviews of Beverly Hills BMW
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Mohsen Ghoreishi - The Kohan Group, Inc.
by Mohsen G. on 04/23/2025
In leasing my 2025 X5, going to many BMW dealerships around the San Francisco Bay area and southern California / orange county, and that I have owned BMW all my life and have purchased and leased many every year experiencing and dealing… with salespersons, working with Beverly Hills BMW by far was the best experience I ever had.
Neda Shahrokhi's leadership and her entire team from financing department (Alex) to her assistants (Osman), and Michael who delivered the car to me and went over it all and Neda's other associates (everyone) collectively was most professional and helpful. I appreciate Neda's attention to details, and her amazing conduct is most impressing.
Thank you to Neda Shahrokhi and her entire team. I felt privileged and special being and working with them.
Mohsen Ghoreishi
290 reviews
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Helpful services
by Misskyc on 12/02/2015The person who helped me was very helpful from the beginning and very honest with me. It was a nice environment and he made me comfortable which made me confident in getting the car I purchased.Fell in love with my car all over
by Kevidee on 12/01/2015I was having an issue of a loud noise whenever I accelerated (whether in D,N, or P). After some concern because of the unusual circumstance, the engineer explained it was an issue within a part...turbo converter? It was replaced and the… sound AND drive of the car is majorly improved. Could have been a long-time-developing problem. Very happy it was taken care of!!!Great Customer Service from AZ
by wendwesen on 11/25/2015I had an excellent experience at Beverly Hills BMW. The sales person was experienced and honest. I would highly recommend AZ as a sales person. He is a great guy. I appreciate that he made sure we went with the car that was a fit for us. We… were very happy at the end of the deal. He even made sure to follow-up with us after the purchase.Great service Advisor
by Rsc90024 on 11/24/2015Great service my advisor Sarkis is the best! I go there because of himLove my BMW 328!
by CherrieD on 11/10/2015updated 11/23/2015Buying my certified pre owned BMW was a breeze from start to finish. Yoori and Bob were so helpful in answering all of my questions in a consultative manner. I test drove a few different cars before I picked the one I finally picked. I'm… obsessed.BMW M4 Convertible Purchase
by BMWM4Conv on 11/21/2015The poor product knowledge and professionlism of the sales person made my purchase a frustrating and disappointing experience .A true 5 star experience
by Shahrooz on 11/20/2015Great experience, I only wish that this dealership had more loaner cars. But overall I'm very satisfiedService
by BMWdriver7518 on 11/02/2015updated 11/20/2015I always take my car to this location since I leased it from them and usually they do a good job. This time it was different. First of all, I had to wait for the shuttle to take me to my work for 50 min in the morning when I was told it… will take around 15-20 min. I realize the shuttle service is a courtesy, but that's one of the reasons I actually take my car there; if they had told me it would take that long I would've taken Uber so I wouldn't be late for work. Anyway, when I picked up my car in the evening after the regular service and oil change, the check engine light was on; this light was not on before I left the car at the dealership for service. So I informed them and they took the car back to see what was going on. They returned the car in a few min and said they had forgotten to reset it and now it's all fixed. So I take the car home only to turn the car on the next day and the check engine light is back on again. It is disappointing that something that should've been fixed that day was not and I have to go back again to the dealership with my busy schedule. Oh and this time they didn't even give me the statement with the detail of what services they performed on the car.Excellent Service
by fredana on 11/17/2015Excellent service department. From the initial intake to the completed service all staff and techs are pros! The facility itself is very inviting and very well laid out.Great service, and amazing advisor!!
by Mattkah91 on 10/21/2015I had a few issues with my car. I was very stressed and felt anxious about the whole situation. But once my service advisor helped me i couldnt beleive how easy this process was hoing to be. Although it took an extra day i was more than… happy with the outcome. He made me feel comfortable with leaving my car, and fixed all of the issues with it as well! They even washed the car before i picked It up.Not Happy
by holla6475 on 08/12/2015updated 10/21/2015when I came to pick up my car I was told you could not find out what the howling sound was in the car. this is an on going problem with the engine. the radio is still missing, and the car still has a slight jerk in it.Great service
by Kumar123 on 10/16/2015Got my CPO BMW 328i. Satisfied with the store service and co-ordination. Happy with my purchase.Great service
by nocam21 on 10/16/2015Jeff Baker has been my service person for the past three years. He's been awesome every step of the way. I'd recommend him for management but I don't want to work with anyone else when I come in for service. Always been great.Great Customer Service
by dcalderonjr on 10/15/2015Great customer service and communication with my service advisorTerrible experience
by angela58 on 10/15/2015I've been taking my car to BMW dealerships for service for years and have absolutely loved the experience. However when I visited the Beverly Hills location I was surprised how different this location treats their customers. I had an appt.… with Sarkis and he made me feel as if I was was an inconvenience to him, as he was running late on his appointments. I needed a battery replacement and when I asked several questions all I got was its going to be $620. He didn't explain the battery options as there was three to pick from, he just rushed me out of his office and said it would be ready by the end of the business day which meant I would be sitting in the waiting area for 3.5 hours. Luckily it was done in a couple hours and when I asked to speak with a manager about it in private Lewis Perez came over in front of all the other customers and staff and also called over Sarkis and then asked "what was the problem" . Talk about unprofessional. He was also very rude and had attitude. Needless to say BMW needs to reevaluate their staff and management at the Beverly Hills location and I'll not be returning for service or to purchase my new BMW.DISHONEST!!!
by arbiebmw on 10/14/2015MUST READ!!!! DISHONEST!!! DO NOT BUY FROM THIS DEALER!!!! Reminder that we are loyal customer that bought 3 cars from this dealership. I never knew that they had such poor ratings, service was very dishonest, and really shady managers.… I should've read yelp instead of their website. I bought a 2012 BMW 335i Certified Pre-Owned. The CPO check List had missing information on Body Damage History and had multiple information that was checked off that was incorrect. The car had a front end collision but I was told before sigining that it has one police report that might have been a scratch or could have been nothing at all. The car had missing screws in the front bumper! Both headlights were defective and the light beam has low output on the road. It had a lot of moisture inside both headlight assembly. Adaptive headlights did not work, and the headlight assembly moved every single bump while driving. The car had deep scratches that said they would fixes. The front tires had different size of tire and rim on the other side After 2 weeks and leaving my car 4 days for another inspection. They have found everything was okay. The headlight adaptive light still was not working, the tire and rim was not even checked for the right size and scratches was not fixed. Another week pass by and still no answers from the general manager or the other managers regarding my problem. I called North America BMW and complain. They can only advise and follow up with the situation. There is nothing else they can do for you. When I emailed Beverly Hills BMW that I will be filing a claim with BBB and SAG. They finally called me within 30 minutes. I have talked to the Sale Manager Cliff and the Used Car Manager Matt regarding the issues. Both of them mentioned that the headlights will cost a lot of money to replace them. So our agreement was to put both new headlights assembly, change the rim and tire and the scratches to be fixed. After 3 weeks of stressing out, going to the dealer 6 times to get my car fixed, and waiting more than 7 hours in the service area to get the car done. I have found out that they swapped out my headlights and the rim, with a 2010 model that looked old and dirty. My car is a 2012 model and yet they had swapped it out. (Meaning that they will use my defective headlights to a used car that will be sold later in the future) I asked them the agreement that we had and clarified the statement of "It will cost us a lot of money"? Matt the Used Car Manager replied back saying that "The labor cost us $200 dollar an hour and it takes 2-3 hours" Another dishonest lie that I heard from another Manager. When its warranty, you do not charge your customers anything. This should've been fixed from a CPO inspection. My car has 1 year warranty left and I even bought the 4 year extended warranty. I believe that this Certified Pre-Owned car was just stamped CPO to make the price higher. Its almost 1 month and nothing has been resolved. I have given them chances to fix things right but they decided to sway there words and tried to fool me again. I have already claimed a file with SAG and BBB. If they cannot help me. I will file a small claim against this dealer If BBB and SAG cannot help me. I do have all documents saved. The other dealers did say that this issue was a big deal .Beverly Hills BMW
by Satisfied5046 on 10/13/2015You expect and receive the best service from this BMW service department. Quick, thorough and helpful.Great service
by Dpeck13 on 10/09/2015Silvio was awesome he helped with all my cars service and was very helpful! I got my car back and it was perfect!!! He explained everything with detail and walked me through everything!Great Service
by SammyBoy99 on 09/17/2015My service advisor Dung was excellent. Provided the appropriate service and completed on time. A+great customer service
by Hosborne on 09/01/2015this was my first lease and they made the process very easy and they were all very helpful!Jeff the BMW Superman !
by Darrenj1966 on 09/01/2015Jeff always has my schedule as top priority all while still delivering excellent service !
About our dealership
We appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
by Haley Bada on 04/24/2025